第一部分前厅
Part one FRONT OFFICE
Unit one Making a Reservation/Advance Reservation
第一章预订
Key Sentences例句
1. Good morning/evening. Reservation. May I help you?
早上好/晚上好，这里是美视五月花酒店客房预订部，请问需要什么帮忙吗？
2. What can I do for you?
我能为您帮什么忙吗？
3. Hold on line, please. Could you please hold on?
请稍等（电话中）请稍等，好吗？
4. Could you wait a minute, please?
请稍等，好吗？
5. Are you with a company?
您是公司预订吗？
6. May I know you departure date?
请问您的离店日期是哪天？
7. How long will you stay with us?
请问您住几天？
8. How many people are there in your party?
您们一共几个人？
9. That will be four nights.
四个晚上。
---------------------------------------------------------精品文档
10. May I know the arrival date, please?
请问哪天入住？
11. Is it just for tonight?
请问只住今天一晚吗？
12. When do you check in?
请问您什么时候入住？
13. Would you like a single room or a double room?
请问你想订单人间还是双人间？
14. What kind of room would you like/prefer?
请问您喜欢什么样的房间？
15. Would you please tell me your full name, please?
请问您的全名是？
16. And your address, please?
请问您的地址？
17. May I know you telephone number, Mr Smith?
史密斯先生，请问您的电话号码是？
May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？
How would you like to guarantee your reservation?请问您的担保方式是？
May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。
18. We have a single available for those dates.
我们还有一些单人间可以接受预订在那个时间段。
19. It’s all right for the next week.
下个星期没有问题。
---------------------------------------------------------精品文档
20. We do have a vacancy for those dates.
那段时间我们可以接受预订
21. Yes, you can have a room on Saturday.
是的，星期六您可以订到房间。
22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.
恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。
23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?
很抱歉我们的单人间已经订满了，给您订双人间怎么样？
24. I’m sorry, but the hotel is full on that date.
很抱歉，那天我们酒店的客房已经住满了。
25. I’m sorry, we don’t have any room available for that week.
很抱歉，我们那周的预订已经全满了。
26. Service isn’t included in the room rate.
服务费不包含在房费里
作者：飘儿菲回复日期：2005-8-15 15:27:00
27. Above rate is subject 15% service expense.
以上报价需另付15%服务费
28. We offer 10% discount for group reservation, sir.
先生，团队预订可以打九折。
29. Mr.smith,let me repeat your reservation to ensure it is correct. you will
---------------------------------------------------------精品文档
arrive before……。
史密斯先生，我跟你确认一下你的预订内容：你的抵达日期是。。。。。。
第二章前台接待
1.Have you a reservation？
您预定过了吗？
2.The bellman will show you the way to the banquet hall.
行李员将领您去宴会厅
4.Would you please complete this registration form?
请填写这张登记表
5.Could you sign your name.please?
请签上您的姓名
6.May I see your passport please?
请出示您的护照
7.May I know your name and room mumber？
请告诉我您的名字与房间号码。
8.May I have your passport or ID Card please？
请出示您的护照或身份证。
9.How would you like to make payment,By credit Card or By Cash?
请问您想用现金付款还是用信用卡付款？
10.Can I have your credit card imprint?
请出示您的信用卡，我们需要用它来压卡。（？）
11.Would you please pay 1000as deposit? We will return the balance to you when you check out.
---------------------------------------------------------精品文档
请您付1000元押金，我们将在您退房时将余额退还您
12.Here is your room key。
这是您的房间钥匙
13.Your room number is 246 on the second floor.
您的房间在二楼的246房。
14.Here is your key card
这是您的房卡
15.I’ll get the bellma n to take your luggage up.
我会叫行李生帮您把行李送到房间
16.The bellman here will take your luggage and show you the way. 这里的行李生会为您提行李，并为您带路
17.We’ll extend the reservation for you .
我们可以为您延长预订
18.Are you checking out today?
您今天可以结帐吗？
19.Would you like to check out now?
您今天要退房吗？
作者：飘儿菲回复日期：2005-8-15 15:28:00
20.Please pay at the cashier’s desk over there
请到那边帐台付款
21.If there’s anything you need, just ring reception.
如果您需要什么，就打电话给服务台。
---------------------------------------------------------精品文档
22.Because of the bad weather, the swimming pool won’t be open today.
因为天气不好，今天游泳池不开放。
23.The phone number of our hotel is 68718888.
我们酒店的电话号码是68718888.
24.Please dial 9 before you dial the number.
拔号码前请先拔9.
第三章总机
1. ANSWERING INCOMING CALLS 回答打进来的电话
FROM IN HOUSE 住店客人打来
Good morning (afternoon, evening), operator, speaking, may I help you?
您好！这里是总机，能帮您忙吗？
FROM OUTSIDE 外线打来
Good morning (afternoon, evening), Mei shi golf club. May I help you?
您好！美视高尔夫。
2. BEFORE TRANSFERRING CALLS 转电话之前
Hold the line please, sir/madam, we’ll put you through to Dept./guest name.
先生/小姐，请您稍等，我帮您接去（部门）/接洽（人名）。
3. WHEN THE PERSON IS SPEAKING ON THE LINE AND YOU CAN‘T PUT THE CALL THROUGH TO HIM 当电话占线无法转接时
I’m sorry, sir/madam, the line is busy, would you mind calling back later?
很抱歉，先生/小姐，电话占线，请您稍候再打。
4. WHEN GUEST SAYS THAT THE LINE TO SOMEWHERE IS ALWAYS BUSY
I’m sorry to hear that, sir/madam, may I ask him/her to call you back when ---------------------------------------------------------精品文档
the line is free?
很抱歉，先生/小姐，线路畅通后我即刻通知他/她回电给您。
I’m sorry to hear that, sir/madam, would you mind hinging up, and we will call you back when we get through to .
对不起，先生/小姐，请您先挂下电话，接通之后，我们立即转给您。
5. TELLING GUEST YOU WILL CALL HIM/HER BACK. 告诉客人你会尽快回电给他
Would you please hang up, sir/madam, we’ll call you back shortly.
先生/小姐，请您先挂下电话，我们会很快回电给您。
6. ASKING CALLER TO SPEAK MORE SLOWLY 请对方讲慢些
Could you speak more slowly, please?
对不起，请您讲慢一点儿，好吗？
7. ASKING CALLER TO REPEAT 请对方重复一遍
Could you repeat that, please?
对不起，请您再说一遍好吗？
8. ASKING CALLER TO SPEAK LOUDER
Could you speak a little louder, please?
对不起，请您说大声点儿，好吗？
9. ASKING FOR CALLER’S NAME/GUEST’S NAME
Your name please? / Who is speaking, please?
The guest’s name, please?
您贵姓？请问客人姓名？
10. ASKING FOR THE NUMBER WHICH IS BEING DIALLED
What number are you calling, please?
请问，您拔的号码是什么？
11. ASKING FOR THE PLACE WHICH THE CALLER IS CALLING
---------------------------------------------------------精品文档
FROM
Where are you calling from, please?
请问您从哪儿打来？
12. ASKING TO TRY ANOTHER TIME
Could you try again for me, please?
请您帮我试一次，好吗？
13. ASKING FOR CHECKING SOMETHING
Could you check it for me, please?
请您帮我查一下，好吗？
14. ASKING FOR WAKE-UP TIME
Could you give me a wake up please?
能给我一个叫醒服务吗？
Sure, at what time, please?
好的，请问几点钟叫早？
15. ASSURING GUEST OF THE WAKE-UP CALL
We’ll call you tomorrow morning at
And good night, Mr/Ms
我们会在明晨点叫醒您；晚安，先生/小姐
16. ANNOUNCING A WAKE-UP CALL
Good morning, Mr/Ms , this is your wake up call, have a nice day.
早上好！先生/小姐，叫醒服务，祝您一天愉快。
作者：飘儿菲回复日期：2005-8-15 15:29:00
17. ASKING FOR THE TYPE OF A CALL
May I know if it’s a paid call or a collect call?
May I know if it’s a person to person or a station call?
请问是自付电话还是受付电话？请问是叫人还是叫号？
---------------------------------------------------------精品文档
18. TELLING GUEST COLLECT CALL CAN NOT BE STATION CALL
I’m afraid that collect call can not be station call, would you like to make it a paid call?
很抱歉，叫号电话不能受付，自付好吗？
19. ASKING A GUEST TO DIAL DIRECTLY FROM ROOM
You may call directly from your room, sir/madam.
先生/小姐，您可以从房间直接拨电话出去。
20. ASKING GUEST IF HE/SHE ACCEPTS A COLLECT CALL
Mr/Ms There is a collect call from Mr/Ms in ,will you accept the charges?
先生/小姐，这里有先生/小姐从打来的受付电话，请问您接吗？
21. TELLING GUEST HOW TO MAKE DIRECT CALL
Please dial 9 first, and then dial the country code, area code and then the telephone number.
请先拨9，然后是国家代号，地区代号，最后是电话号码。
22. TELLING GUEST ABOUT TELEPHONE CALL CHARGES
Good morning/afternoon/evening, it’s operator speaking, have you finished the call to ? It lasted for minutes and costs , we’ll add it to your room bill.
您好！我是酒店接线员，请问电话打完了吗？共分钟，钱，我们将会把它加在您的房间帐单上。
23. GUEST ASKING FOR CALL PRICE
The price of a call to is per minute.
打去，每分钟收费钱。
Is there any special night rate.
Yes, there is a special night rate.
No, there is no a special night rate.
请问晚间有特别收费吗？
24. GUEST ASKING OPERATOR TO PLACE A CALL
Could you please place the call for me?
---------------------------------------------------------精品文档
请帮我挂个电话好吗？
Sure, sir/madam, the telephone number please.
当然，先生/小姐，请问号码是多少？
25. WHEN RETURN TO CALLER
I’m sorry to keep you waiting, sir/madam.
对不起，先生/小姐，让您久等了。
26. CALLER ASKING TO PAGE SOMEBODY
Would you please page for me?
请帮我传呼，好吗？
27. TELLING CALLER THE PERSON YOU PAGED DIDN’T ANSWER
I’m afraid she/he didn’t answer yet.
对不起，他/她还没回电话。
28. TELLING CALLER YOU ARE GOING TO PAGE SOMEBODY
We’ll page hold the line please.
我们马上传呼，请别挂线。
作者：飘儿菲回复日期：2005-8-15 15:30:00
29. WHEN THE PAGED PARTY GETS TO YOU
You were paged by sir/madam, now I’ll connect you with him/her, hold the line please.
- 先生/小姐传呼您，我马上帮您接通，请稍等。
30. CALLER ASKING TO LEA VE MESSAGE
Certainly, your name (co. name, Tel no.) please.
Certainly, your message please.
当然，请问贵姓？当然请问留言是……
31. ASSURING CALLER THAT YOU’LLGET THE MESSAGE TO THE
---------------------------------------------------------精品文档
GUEST
We’ll make sure that the message will be conveyed to the guest.
我们一定会把留言转交给客人。
32. TELLING THE GUEST THERE IS A MESSAGE FOR HIM/HER
Mr/Ms here is a message for you, and the message is
先生/小姐，这儿有您的留言。
33. WHEN CALLER REPORTING EMERGENCE
May I know what the matter is so that I could inform the Duty Manager to assist you immediately.
请问发生了什么事？我马上通知大堂经理来帮您？
34. ANSWERING GUEST’S QUESTION ABOUT THE TIME SOMEWHERE ELSE
- (country name) is hour behind/ahead of Haikou, it is am/pm in morning/afternoon.
- 比海口快（慢），现在是早上（上午）。
35. TELLING CALLER HE/SHE CAN’T GET THROUGH TO GUEST’S ROOM DIRECTLY
I’m afraid all calls to guest room must go through the operator.
对不起，所有打到客房的电话都要通过我们接线生转。
36. WHEN YOU WANT TO SPEAK TO SOMEONE
May I speak to , please?
请问，在吗？
37. CALLER/GUEST COMPLAINING ABOUT THE LINE
The line was bad 线路有故障
The line was noisy 线路有噪音
The voice was too faint to here 声音太轻，听不见
---------------------------------------------------------精品文档
I was cut off in the middle of the call 我讲了一半电话就断了There was a lot of interference on the line. 线路干扰很多
I had a crossed line 电话串线了
38. HANDLING COMPLAINTS
I’m sorry to hear that, sir/madam.
I’m sorry for that, sir/madam. I’ll let the person in charge know.
很抱歉，先生/小姐，我马上通知有关人员。
I’ll inform the Duty Manager to assist you.
我马上通知大堂经理来帮您（来处理）。
39. COURTESY WORDS
Thank you sir/madam 谢谢您，先生/小姐。
You’re welcome, sir/madam
It’s my pleasure 不客气，先生/小姐。
Yes, we’ll be glad to help you
No, I’m afraid that, sir/madam 很抱歉，我们恐怕不能（没有）。Excuse me
Pardon me对不起，请再说一遍。
作者：飘儿菲回复日期：2005-8-15 15:34:00
第四章行李员
Are these your baggage？
这些是您的行李吗？
May I take them for you？
---------------------------------------------------------精品文档
我来帮您拿好吗？
Please show me your room key。
请让我看看你的房间钥匙
This way please
请走这边
Your entire luggage is here,seven pieces in all.
您的行李都在这里,共七件.
May I show you the room facilities？
我给您介绍一下房间的设施好吗？
Here is a brochure explaining hotel services.
这里有个小册子介绍饭店各项服务
If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door.
如果您希望您的房间早些整理好，请将这“请打扫”的牌子挂在门上
There is a recreation center on the ground floor.
一楼有一个娱乐中心
Shall I turn the cooling up?
我把冷气开大些，好吗？
Shall I turn the heating down?
我把暖气开小些，好吗？
Your bags will be kept at the bel l captain’s desk.
你的包将存放在行李处。
Could you come down to the bell captain’s Desk with your claim tag to pick up your bags?
请您拿着行李牌，来行李部取您的包。
---------------------------------------------------------精品文档
We have a sauna bath with a massage service there.,too.
在那里还有桑拿浴室并提供按摩服务。
If you want a taxi,you can ask the reception to get one for you. 如果您要出租车，您可以请服务台为您叫一辆。
---------------------------------------------------------精品文档
---------------------------------------------------------精品文档
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
1. It…s a long time since I had the pleasure of seeing you…… 我们很久不见了。 2. Y ou must be tired from the long flight. Please take a rest today.长时间地搭乘飞机您一定累了，今天就请好好休息吧。。 3. Since it is hot today，I…m sure a beer after work will taste wonderful.既然天气这么热，我觉得结束工作后喝一杯啤酒将会特别爽快。 4. There is nothing I enjoy more than going on a hike.没有一样事情能够像足球那样让我入迷。 5. I m ust admit I don…t take a great deal of interest in cooking.我得承认，我的承认我对烹调一点不感兴趣。 6. Going and looking around the suburbs is a marvellous way to spend a day off.休息日到郊外走走看看不失为一个好方法。 7. What sort of work do you do at X？ 您担任什么职务？ 8. It…s really very ki nd of you to come to see me off.您能来送行真是太好了。 9. I…ll be looking forward to our next meeting.我期待我们下一次的会面。 10. Thank you for your kind invitation，but I just learned I have
Housekeeping (客房服务英语) 1．Housekeeping．May I come in？我是客房服务员，可以进来吗？ 2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．如果您愿意，现在就可以打扫。 4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。 5．I'm sorry that your flask is empty．很抱歉您的水壶空了。 6．May I do the turn-down service for you now？现在可以为您收拾房间了吗？ 7．Oh，thank you．But you see，we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 8．Could you come back in three hours？你能不能过3小时再来整理？ 9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。我会转告夜班服务员。 10．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？ 11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。13．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？ 14．Is there anything I can do for you？您还有什么事要我做吗？ 15．I'm always at your service．乐意效劳。 16．But before you start，would you do this for me？但是在您开始之前，可以帮我做这个么？ 17.Could you come back in three hours？您能在3小时后回来么？ 18. Could you send someone up for my laundry?请叫人到我的房间收取要洗的衣服，好吗？ 19.Certainly,Our room attendant will collect in a minute.好的，我们的服务员马上就到。 20. Is there anything else I can do for you?还有其他我能帮助你的吗？ 21. Housekeeping, May I help you?这里是客房部，有什么为您效劳么？ 22.I come to collect the laundry. 我是来收衣的。 23.Excuse me, Your clothes are ready. 打扰一下，你的衣服洗好了。 24.I will take it back, and clean it again.我会把它带回重新清洁。 25.I’ll send someone to your room to check immediately. 我马上叫人到你的房间查视 26.Good morning, sir,May I make up the room now? 早上好，现在可以打扫房间吗？ 27. Now is no need, Could you like me to come back? 不，现在不必，我过一会再来好吗？ 28. Sure, What time would you like me to come back to clean? 当然可以，你希望什么时候来打扫？ 29. You may make up the room when I go out.我出去后再打扫。 30. That is fine.好的。 31.Good evening ,Can I help you? 晚上好，我能帮助你吗？ 32.Turn down service ,My I come in,please? 开夜床服务，我可以进来吗？ 33.Good evening,May I turn down service for you now please?晚上好，请问现在可以替你开夜床吗？ 34 Not now,Could you come in later ,please?现在不行，你一会过来好吗？ 35 Certainly,Come in,please.可以，进来吧。 36 Thank you,no need more time.谢谢，一会就好。 37. Is there anything else I can do for you? 你还需要其他帮助吗？ 38. No,Thank you. 没有了，谢谢。
1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem? 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
商务英语口语900句中英文对照中文翻译 Unit 1希望与要求 Part 1 . 1. We'd like to express our desire to establish business relationship with you on the basis of quality, mutually benefit and exchange of needed goods . 我们希望在保证质量、互惠互利以及交易彼此需要的货物的基础上和你们建立业务关系。 2 .In order to extend our export business to your country we wish to enter direct business relations with you. 为了扩大我们在贵国的出口业务，我们希望和你们建立直接贸易关系。 3. Our hope is to establish mutually beneficial trading relations between us . 希望在我们之间能够建立互惠互利的贸易关系。 4. We looking forward to further extensions of pleasant business relations. 我们期待进一步保持愉快的业务关系。 5. It’s our hope to continue with considerable business dealing with you. 我们的希望是和你们保持可观的生意往来。 6. We looking forward to receiving your quotation very soon. 我们期待尽快收到你们的报价单。 7.I hope you see from the reduction that we are really doing our utmost. 我希望你能够看到我们事实上已经作出了最大程度的让价。 8.We hope to discuss business with you at your earliest convenience. 我们希望在你方便的时候和你洽谈业务。
酒店常用英语 Part one : general expressions 感谢您在我们饭店下榻。 39) 我能为您干 点什么, 先生，您预订了吗, 1) Good morning 20) I’m very grateful to you. 40) Is there anything I can do for you? 53) Would you come with me, please? (afternoon ,evening),sir (madam).非常感谢您。有什么能为您效劳的吗, 请跟我来，好吗, 早上好(下午、晚上好)，好，先21) It’s very kind of you. 41) Just a moment, please. 54) Please step this way. 生(夫人) 谢谢，您真客气。请稍等一下。这边请。 2) How do you do? (-- how do you 22) You are (most) welcome. Don’t worry about it别担心。 55) Would you like to sit near the do ?)您好～不用谢，不用客气。 42) I beg your pardon? (Or Pardon?) window? 3) Hello (or hi)! 您好～ 23) Not at all.不用谢。对不起，请再说一遍 好吗, 您喜欢靠窗坐吗, 4) How are you? (- Fine, thank 24) Don’t mention it.不用谢。 43) You are wanted on the phone, Mr. 56) Where would you like to sit? you .and you?)您的身体 25) My pleasure.(or with pleasure) Part three: Food &Beverage Service 您希望坐在哪儿呢, 5) Good –bye.(or bye-bye)再见～很高兴能为您服务。第三部分:餐饮服 务57) I’ll be with you in a minute. 6) Good night.晚安(晚间告别用) 26) Glad to be of service. 44) A table for two? 我马上就来。
Rose 就是Modern Office Ltd。公司的前台，现在我们来看看她是怎样接待来访客人的吧。 Dialogue 1 Mr. Hussein 与Rose 所在公司的销售经理Mr. Shelli 预约在11:30会面，看Rose 怎样接待如约前来的Mr. Hussein。 ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is。 MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。 ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。 (DIALS) MARIA: Mr. Shelli's Office。 ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30. MARIA: Mr. Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company。 MARIA: Oh, yes, that's right. I'll come and fetch him now。 ROSE: Thanks. (REPLACES PHONE) Mr. Shelli's secretary is coming down now。 MR HUSSEIN: Thank you。 MARIA: Mr. Hussein? MR HUSSEIN: Yes, that's right。 MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office。Basic Expressions 1. This is Dajiang Food Store. How may I help you? 这里是大江食品店。请问我怎样能帮到你呢？ 2. Could you put me through to the toy department? 请帮我接玩具部好吗？ 3. I’d like to order 3 cases of beer. 我打算订购三箱啤酒。 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是6567-8900。 5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is inclu ded. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。 7. I’ll see if she is in. 我去看看她有没有在。 8. I am afraid she is out at the moment.
. Booking Hotel Rooms （Tina and Minnie arrive at Garden Hotel. Minnie i s now asking something in the reception desk.）Receptionist：Good afternoon. Welcome to Garden Hotel. Can I help you, madam? Minnie：Well, I’m Minnie from ABC Company. I’d like to check in, please. Receptionist：All right. Do you have a reservation with us, madam? Minnie：Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ Receptionist：Wait a moment, please. We have standard double room, and standard single room. What kind of room do you need? Minnie：W hat’s the price for standard single room？ Receptionist：oh，sir. The price for standard single room is 200 Yuan。 Minnie：OK. I’d like to check in a standard single room. Receptionist：All right. How many days are you planning to stay? Minnie：I want to stay here for 3 days. Receptionist：Wait a moment, please. Madam，please show your passport or ID card. Minnie：Here you are. Receptionist：Wait a moment ，please. Could you please fill in the registration card? Minnie：Sure. Here it is. Is it all right? Receptionist：Y es, thanks. Y our room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. The check-out time is 1p.m. of forth day later。 Minnie：Thank you. Receptionist：Y ou’re welcome. Good luck。 .
服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 trxdyeller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营note 纸币
registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 酒店服务常用英语口语 1. Good morning/evening. Reservation. May I help you?
A: Hello, are you Mr. Ford the president of Thailand International Trade Co., LTD? B: Yes, I am. A: Hello, I’m the sales manager of ABC Trade Co, my name is Daniel(自己想一个英文名字), I'm glad to see you, Welcome to ShangHai, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights. A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK. (10 minutes to the Galaxy Hotel) A: Mr. Ford, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you. A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company. B: OK. A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Ford. B: Good morning, Daniel. A: Mr. Ford, Do you like sandwich ? B: ah. A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok. (30 minutes later, came to the company at the gate) A: This is our company, our company was founded in 1998, Mainly in sales Southeast
餐饮日常用语100句 GREETING (问候语) 1、Good morning /afternoon/evening, sir/madam. 早上好/下午好/晚上好，先生/女士。 2、Welcome to our restaurant . 欢迎光临。 3、How are you today? 您好吗？ 4、How are you getting on? 近来怎么样？ 5、How is everything with you? 近来一切都还好吗？ 6、Not very bad . 还可以/不是很糟糕。 7、About the same as usual . 和平常差不多。 8、A pleasure meeting you. 很高兴见到您。 WISHES（祝福语） 9、I wish you good health. 祝您健康。 10、I wish you every success. 祝您一切顺利。 11、I hope you will have a good time. 祝您玩的痛快。 12、Have a good weekend. 周末愉快。 13、Merry Christmas ! 圣诞快乐！ 14、Happy New Year! 新年快乐！ 15、Happy birthday ! 生日快乐! 16、Enjoy your holiday . 祝您假期愉快. THANKS(感谢语) 17、Thank you very much. 非常感谢。 18、Thank you for you coming. 感谢您的光临。
19、Thank you very much, hope to see you again. 谢谢光临，请慢走，期待您的下次光临。 20、Thank you for you calling. 谢谢您的来电。 Apologizing（道歉语） 21、Excuse me for interrupting you. 请原谅打扰了你。 22、I do apologize. 我道歉。 23、I will do that right away. 我马上就去办。 24、It doesn’t matter. 没关系。 25、I beg your pardon?/Pardon? 对不起，请再说一遍。 26、Sorry, sir ,but I don’t understand what you mean. 很抱歉，先生，我没有听懂您的意思。 27、I’m sorry to have kept you waiting. 很抱歉，让您久等了。 28、Sorry to have bothered you. 很抱歉打扰您。 29、I am very sorry that this has happened. 真抱歉出了这事。 30、I am sorry , I don’t understand .Should I get the manager? 很抱歉，我不明白您的意思，我叫我们经理来帮您可以吗？ DECLINING（表拒绝） 31、I am afraid we can not do that. 对不起，恐怕我们做不了。 32、That won’t be necessary, but thank you all the same. 不需要了，但是仍然感谢您。 33、That’s very kind of you , but no ,thank you. 非常感谢您，您太好了，但是不需要了。 日常用语 34、It’s nice to be able to help you. 很高兴能够帮到您。 35、Please enjoyed . 请慢用。 36、How would you like to pay? 请问您是怎样付款呢？ 37、This is your receipt , thank you. 这是您的收据，谢谢。
商务英语：外企工作邮件常用100句 1. I am writing to confirm/enquire/inform you... I’m sending this email to make sure that... 我发邮件是想找你确认/询问/想通知你有关… 2. I am writing to follow up on our earlier decision on the marketing campaign in Q2(the second quarter). 我写邮件来是为了跟进我们之前对第二季度营销活动的决定。 3. With reference to our telephone conversation today... 关于我们今天在电话中的谈话… 4. In my previous e-mail on October 5... 在之前10月5日所写的邮件中提到… 5. As I mentioned earlier about... 在先前我所提到的关于… 6. As indicated in my previous e-mail... 如我在之前邮件中所提到的… 7. As we discussed on the phone... 如我们上次在电话中所说的… 8. from our decision at the previous meeting... 如我们在上次会议中所决定的… 9. as you requested... 根据贵方要求… 10. In reply to your e-mail dated April 1，we decided... We’ve decided(我们已经决定0 回复贵方4月1日的邮件，我方决定… 11. This is in response to your e-mail sent this morning.. 这是对您今早发来的邮件的回复。 12. As mentioned before, we deem/believe/consider that this product has strong unique selling points in China. 如先前所述，我们认为这个产品在中国有强有力且独一无二的销售点(卖点)。 13. As a follow-up to our phone conversation yesterday, I wanted to get back to you about the pending（unresolved）issues of our agreement. 追踪(后续)我们昨天在电话中所谈，我想答复你我们合约的一些待解决的议题。
以下是出国旅游必须掌握的100句常用的英语口语，掌握了这些英语口语会令您在国外旅游更顺利。当然，如果您是报团旅游，那另当别论，有领队和导游帮您解决英语语言沟通问题。 您如果一下子记不住，那么把下面的常用出国旅游英语口语100词打印出来，让需要用的时候，拿出来，中英文对照给老外看，他们一看即懂。 1、Business Hours 营业时间 2、Office Hours 办公时间 3、Entrance 入口 4、Exit 出口 5、Push 推 6、Pull 拉 7、Shut 此路不通 8、On 打开( 放) 9、Off 关 10、Open 营业 11、Pause 暂停 12、Stop 关闭 13、Closed 下班 14、Menu 菜单 15、Fragile 易碎 16、This Side Up 此面向上 17、Introductions 说明 18、One Street 单行道 19、Keep Right/Left 靠左/右 20、Buses Only 只准公共汽车通过 21、Wet Paint 油漆未干 22、Danger 危险 23、Lost and Found 失物招领处 24、Give Way 快车先行 25、Safety First 安全第一 26、Filling Station 加油站 27、No Smoking 禁止吸烟 28、No Photos 请勿拍照 29、No Visitors 游人止步 30、No Entry 禁止入内 31、No Admittance 闲人免进
32、No Honking 禁止鸣喇叭 33、Parting 停车处 34、Toll Free 免费通行 35、F.F. 快进 36、Rew. 倒带 37、EMS (邮政)特快专递 38、Insert Here 此处插入 39、Open Here 此处开启 40、Split Here 此处撕开 41、Mechanical Help 车辆修理 42、“AA”Film 十四岁以下禁看电影 43、Do Not Pass 禁止超车 44、No U Turn 禁止掉头 45、U Turn Ok 可以U形转弯 46、No Cycling in the School校内禁止骑车 47、SOS 紧急求救信号 48、Hands Wanted 招聘 49、Staff Only 本处职工专用 50、No Litter 勿乱扔杂物 51、Hands Off 请勿用手摸 52、Keep Silence 保持安静 53、On Sale 削价出售 54、No Bills 不准张贴 55、Not for Sale 恕不出售 56、Pub 酒店 57、Cafe 咖啡馆、小餐馆 58、Bar 酒巴 59、Laundry 洗衣店 60、Travel Agency 旅行社 61、In Shade 置于阴凉处 62、Keep in Dark Place 避光保存 63、Poison 有毒/毒品 64、Guard against Damp 防潮 65、Beware of Pickpocket 谨防扒手 66、Complaint Box 意见箱 67、For Use Only in Case of Fire 灭火专用
1.(1)询问访客身份：May I have your name, please?请问您贵姓？ What company are you from?您是哪个公司的？ Could you tell me what company you are representing?能告诉我您代表什么公司吗？ (2)如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？ (3)询问是否预约，来访目的Do you have an appointment?约好了吗？ Would you give me your business card?请给我您的名片好吗？ And can I ask what you wish to see him about?我能问一下您要见他有何事吗？ (4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。 Would you please have a seat and wait for a few moments.请您坐下稍等片刻。 (5)给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖) (6)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。 Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。Would you come this way, please?请随我这边来。 (7) 婉言拒绝客人来访： Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗？ (8)一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。 I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。 2.接待:在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了： (1)安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。 How's the party, Mr. Taylor?晚会如何，TAYLOR先生？ The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。 Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。 We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。 Do you have any place in mind you wanted to go in our town?本城有什么地方你想去看看？ What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。 Is there anything planned for tonight?今晚有什么安排？ Have you anything in mind you'd like to do?你是不是已有打算。 We'll visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。 I think it'd be better for me to take you there so that you won't
第二章日常用语（句子）： 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you hold the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．J ust a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day ear ly. Is that OK? 我那天早点到，可以吗？ 56．We’ll send a confirmation to you soon. 我们稍后传确认书给您。 57．Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系。 58．Please feel free to contact us if we can be of further assistance. 如需进一步了解，请随时与我们联系。 其他服务类 42．Does it include breakfast? 包括早餐吗？ 43．The tax and breakfast are also included. 税及早餐也包括在内。 12．Does your hotel have pick-up service? 请问贵酒店有接车服务吗？ 13．Yes, please contact the concierge for details. 有的，详细内容请联系礼宾台。 16．What is your hotel’s website and email address? 请问贵酒店的网址及邮址？ 17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。 4．How about your hotel’s location? 请问贵酒店位于哪里？