剑桥商务英语（BEC Vantage中高级）考试
考生须知
暨大BEC考点编号：CN168
剑桥商务英语（中高级）考试于5月28日进行，为使考试工作顺畅，请考生认真阅读以下事项。
一、笔试
1、考场设在华南师范大学增城学院内。按自己的考号当天提前到达相应考场，对号入座。
特别提醒：请考生务必在考前登陆暨南大学BEC报名网站查询并记下自己的准考证号，以免走错考场。准考证在5月28日上午笔试考试开始前发给考生。
2、请带身份证（或护照）入场，带钢笔、铅笔和橡皮擦参加考试。（写作用钢笔或圆珠笔，其余只能用铅笔）。
3、考生8：35开始进入考场，9：00开考，开考45分钟后才允许交卷，考试结束后待考场监考人员清点试卷，
答题卡无误后方可离开考场。
4、注意检查准考证信息是否有错，有错的请在当天笔试前以书面形式报告监考人员，请注明考生姓名（中、
英文）、准考证号、身份证号码，指出错误，写明正确信息项。
5、考生必须将所有答案按规定格式和要求答卷，要求大写答题的一定要大写，否则答题无效，（听力考试部
分考生可先将答案写在试卷上，最后在规定的时间内填涂在答题卡上）。答案的字迹应清楚整齐，以免因字体潦草影响阅卷。
二、口试
1、时间、地点：口试分两天进行
5月28日下午13：30开始, 考室：C205、C206、C207
5月29日下午14：30开始, 考室：C205、C206、C207
※C203作为口试选手休息室
※C204作为口试选手报到室
※C205、C206、C207作为口试考室
报到时间具体安排如下：
5月28日下午（6067-6153）
5月29日下午（6154-6220）
2、请考生携带准考证、居民身份证（第二代），或护照，在报到室C204报到并等候。
3、口试是以两人一组参加，考生可自由组合，也可由考点工作人员指定：自由组合的考生必须在报到前确定，两人一起报到，当两人约定的报到时间不同时，按较早的时间报到。
4、报到后用铅笔填好口试卡上的个人信息栏。注意听考场工作人员叫号，安排进入考室。
三、考场纪律
1、听从工作人员指挥，不准大声喧哗，不得随意走动，考生口试结束后请马上离开考场，保持考场安静。
2、不准携带BP机，手提电话，电子词典等通讯工具及设备进入考场。
3、不准夹带纸条，书籍，不准窥视他人试卷，不准交头接耳。
4、违反考场纪律者将取消考试资格和考试成绩。
暨南大学BEC考点
增城学院分考场
2011年5月19日
三年级《道德与法治》期末测试题 考试时间：60分钟分值：100分 一、填空题（每空2分，共 20分） 1.从出生到现在,我们的每一步都离不开学习。 2.我学习,我。战胜更快乐。 3.做学习的。我们天生爱学习,在学习方面每个人都有自己的 ,我们都能学得好。 4.“问题”是最好的。要想学得好,就要多在心中“画问号”。 5.我和交朋友。要想学得好,就要学会地安排时间,这样才能快乐地学习,尽情地玩耍,充分地休息。 6.我们既要有关爱父母的，也要有关爱父母的。 二、判断题（对的打“√”，错的打“×”，每题2分，共30分） 1.我们没有上学之前就会走路、说话，这些本领都是天生就有的（） 2.学习是孩子们的事，大人不需要学习。（） 3.要想学得好，就要做到少休息，不玩耍。（） 4.王东喜欢多问，他的学习方法是最好的。（） 5.丰富多彩的学校生活对我们的成长很重要。（） 6.有的同学说，在家利用电脑就可以学习，不去学校也行。（） 7.无论是男孩还是女孩，都有上学的权利。（） 8.酒后驾车是违法行为。（） 9.学习游泳应该有家长带领去规范的场所，要有专业的设备和人员保护，同时还要掌握一些小技巧。（）
10.同学落水了，即使自己不会游泳，也要跳下水去救人。（） 11.生活中的陌生人都是坏人。（） 12.独自一人在家千万不要随便给陌生人开门。（） 13.夹着公文包的伯伯向冬冬问路，冬冬很有礼貌地给他指路。（） 14.爱父母就是要对父母百依百顺。（） 15.学校是我家，环境靠大家。（） 三、选择题（将正确答案的序号填在括号里，每小题3分，共30分） 1.下列说法不对的是（）。 A.大人学习主要是闲着没事。 B.因为社会在发展，知识在更新，因此，大人也要加强学习，跟上时 代。 C.为了掌握新技术，练好新本领，大人也要不断学习。 2.下列行为正确的是（） A.在马路上玩耍 B.翻越马路栅栏 C.过马路走天桥 3.家庭中如果燃气泄漏，下列做法中正确的是（）。 A.闻到燃气味时，立即关闭燃气阀门并开窗通风。 B.闻到燃气味时，立即用手机打电话通知相关部门进行检修。 C.用打火机照明或者打开电灯，检查漏气位置。 4.小明刚当上班级小记者，写完的广播稿最适合送到学校的哪个部门呢？（）
新剑桥商务英语高级习题 答案 Last revision date: 13 December 2020.
English for Business Studies Key to Unit 01: The three sectors of the economy This unit covers a lot of basic vocabulary concerning developed economies much of it in an extract from a well-known British novel. It also discusses the evolution of the economy of most of the older industrialized countries, with the decline of manufacturing industry and its replacement by services. There is an extract from a magazine interview with an economist and an interview with a British Member of Parliament on this issue. 1a Vocabulary p09 Identify the most prominent features in this photograph, which illustrates various important elements of the infrastructure of a modern industrialized country. The photo clearly shows a large factory (the Unilever factory in Warrington, England) in the center, with more factories, industrial units, or warehouses in the top right-hand corner. The large factory seems to include some office buildings. Also visible are agricultural land (in the background; the land in the foreground doesn’t appear to be cultivated), a river, a railway and several roads, and housing, perhaps with a school in the center of the housing estate top left. 1b Reading p10 What is the key point that this extract is making about economies? The text suggests that most people take for granted the amazing complexity of the economic infrastructure. 1c Comprehension p11 lines 4-7, Robyn sees examples of all three. What are they? Tiny fields (the primary sector), factories (the secondary sector), and railways, motorways, shops, offices, and schools (the tertiary sector). long sentence from lines 12-28 lists a large number of operations belonging to the different sectors of the economy. Classify the 18 activities from the passage Primary sector: digging iron ore, mining coal. Secondary sector: assembling, building, cutting metal, laying cables, milling metal, smelting iron, welding metal. Tertiary sector: advertising products, calculating prices, distributing added value, maintenance, marketing products, packaging products, pumping oil, transportation. you think of three important activities to add to each list (not necessarily in relation to the kettle) Primary sector: farming (agriculture), fishing and forestry Secondary sector: manufacturing, transforming and processing Tertiary sector: financing, designing, retailing
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精选道德与法治文档，如果您需要使用本文档，请点击下载，祝您生活愉快，工作顺利，万事如意！ 最新小学六年级下册道德与法治期末测试题及答案
班级：姓名：分数： 一、选择题。（共20分） 1．联合国安全理事会有（）个常任理事国. A.四 B.五 C.六 D.七 2．中国的（）对人类文明发展史产生了重大影响。。 A.甲骨文 B.楔形文字 C.象形文字 3．以下哪个国际组织没有中国参加（）。 A.金砖国家
B.二十国集团 C.欧洲联盟 4．国家尊重和保障（）。 A.财产权 B.生命健康权 C.人权 5．以下不能反映人与自然和谐相处的一项是（）。 A.人在屋中居，屋在水中游 B.因地制宜，就地取材 C.消耗资源，发展经济 6．以下哪位科学家提出了“日心说”（）。 A.哥白尼 B.哥伦布 C.麦哲伦 7．早期文明都出现于（）。 A.群山山脉 B.大河流域 C.高原地区
8.以下哪位古人是宽容的典范（）。 A.周瑜 B.蔺相如 C.廉颇 9.以下哪个典故中的名人不善于反思自己（）。 A.纸上谈兵的赵括 B.负荆请罪的廉颇 C.在课桌上刻上“早”字的鲁迅 10.尊重他人可以体现在（）。 A.语言 B.行动 C.A 和B 都可以体现 二、填空题。（共25分） 1．中华人民共和国公民在面前一律。 2．让彼此宽待、和睦相处，它时我们和谐、美好生活的。 3.地球为人类的生存提供了所需要的、和资源等。
4．和是我国最主要的两条河流，被称为“母亲河”。 黄河流域和长江流域是中华文明的。 5．按照地理范围，国际组织可以分为、。 6．我国主要的自然灾害有旱灾、、洪涝、、滑坡、泥石流和病虫害等。我国的自然灾害有、、的特点 7．地球是人类美好的，大自然是我们的。 8. 和推动了人类社会的进步，不断改变着人类的生产与生活方式。 9．国际组织在国家之间推动广泛的，解决，促进与，发挥着重要作用。 10.和平共处五项原则的主要内容包括：互相尊重主权和领土完整，，互不干涉内政，，和平共处。 三、判断题。对的打“√”，错的打“×”。（共20分） 1．世界上最大的平原是亚马孙平原，它位于北美洲。( ) 2．礼仪是文化的重要组成部分，不同的文化会有不同的礼仪。( ) 3．一般来说，其他国家不会认同中国文化元素。( )
BEC商务英语高级真题及答案(5) In the last few years, managers throughout industry have seen more changes than many of them could have expected to see in their entire working lives having to communicate information which often leads to feelings of insecurity has become a key activity. From being regarded as relatively unimportant in many companies , management employee communication has become a central corporate need. Concordia International provides a good example of a company that has adjusted well to the changing needs for communication . since 1995 , Concordia has been turned inside-out and upside-down, to ensure that it is a marketing –led, customer-responsive business, one that looks outwards at customers and competitors, rather than inwards at its own processes and the way things were done in the past. In the last eight years, Concordia has reduced its workforce by more than 80.000 people - or 35% -on a voluntary basis, with further downsizing anticipated. From being an engineering company, Concordia is now remaking itself as a service company. The role of employee communication in such a context is to build people’s self-confidence, to persuade them that, although it is inevitable that the changes will go ahead, they also bring with them new opportunities for employees. However, this is not an easy task. People tend to be skeptical of these claims and to feel that they are losing touch with the company they have worked for over many years. This is understandable, since many of the old certainties are being swept away , including the core activities of the company they work for. Above all , they have had to face up to the fact that they no longer have a job for life. Research indicates that people respond to this predicament in a variety of ways. The bulk of employees fall into two main categories in terms of their response to the
三年级下册道德与法治试题 一、填空题。（每空1分共20分） 1.我们每个人总有这样或那样的缺点，要学会_______自己、_______自己，让自己变得更好。 2.在校园生活中，我们有时会因为种种原因_________、________或_________某些同学，我们应该团结合作，不让一个人落下。 3.用_________的眼光看待他人，接纳他人与自己的_________，我们将会交到更多的朋友。 4.我们做人做事应该诚实，不应该说谎。有时我们会因为________、________或________而没有说实话。 5.我们的家乡人会到_________工作，_________也会来到我们的家乡生活，他们都是我们的“家乡人”。 6.由于环境和历史的原因不同地方的人们在_______与_______等方面往往会有不同,甚至在________、_______上也会有所差异。 7.我们的_______是我从小生活的地方，这里有我们的成长的足迹，这里有我们的欢声笑语。 8.和自己情投意合的人交朋友是_______，但不能过分强调这一点。 9与邻居相处过程中如果自家受到了伤害，应该寻找方法去______________。 10.常言道，______________。在我们需要帮助的时候邻居
们常常伸出援助之手。 二、选择题。（每题2分共20分） 1.小红说：“我的家乡有美丽的漓江。”那么小红的家乡在（）。A北京B.河北C.广西 2.下列做法是为邻居着想的（）。 A.无视邻居 B.帮邻居扔垃圾 C.和邻居吵架 3.小军的脚受伤后无法上体育课我们应该（）。 A.不理他让他自己待着 B.在背后嘲笑他 C.下课后和他一起玩 4.如果被同学冷落了心情会（）。 A.感到很幸福 B.感到很快乐.感到很孤独 5.如果同桌对我撒谎了我应该（）。 A.不放在心上无所谓 B.再也不和他做朋友 C.劝他以后要诚实 6.下面是诚实表现的是（）。 A.不告诉父母自己的真实成绩 B.打碎花盆主动认错 C.考试作弊 7. 我喜欢打乒乓球，我的好朋友吴华喜欢踢足球，我们在一起时（）。 A.强迫他和自己打乒乓球 B.委屈自己和他踢足球 C.寻找共同的爱好，然后一起做我们都喜欢的事
剑桥商务英语（BEC Vantage中高级）考试 考生须知 暨大BEC考点编号：CN168 剑桥商务英语（中高级）考试于5月28日进行，为使考试工作顺畅，请考生认真阅读以下事项。 一、笔试 1、考场设在华南师范大学增城学院内。按自己的考号当天提前到达相应考场，对号入座。 特别提醒：请考生务必在考前登陆暨南大学BEC报名网站查询并记下自己的准考证号，以免走错考场。准考证在5月28日上午笔试考试开始前发给考生。 2、请带身份证（或护照）入场，带钢笔、铅笔和橡皮擦参加考试。（写作用钢笔或圆珠笔，其余只能用铅笔）。 3、考生8：35开始进入考场，9：00开考，开考45分钟后才允许交卷，考试结束后待考场监考人员清点试卷， 答题卡无误后方可离开考场。 4、注意检查准考证信息是否有错，有错的请在当天笔试前以书面形式报告监考人员，请注明考生姓名（中、 英文）、准考证号、身份证号码，指出错误，写明正确信息项。 5、考生必须将所有答案按规定格式和要求答卷，要求大写答题的一定要大写，否则答题无效，（听力考试部 分考生可先将答案写在试卷上，最后在规定的时间内填涂在答题卡上）。答案的字迹应清楚整齐，以免因字体潦草影响阅卷。 二、口试 1、时间、地点：口试分两天进行 5月28日下午13：30开始, 考室：C205、C206、C207 5月29日下午14：30开始, 考室：C205、C206、C207 ※C203作为口试选手休息室 ※C204作为口试选手报到室 ※C205、C206、C207作为口试考室 报到时间具体安排如下： 5月28日下午（6067-6153） 5月29日下午（6154-6220）
2020年BEC剑桥商务英语高级阅读试题及答案（卷二） Lack of self-confidence will put you at a disadvantage in a negotiation . 1. This company has been involved in diversifying its business activities. 2. Although this company is doing well, it has a number of internal difficulties to deal with 3. This company has reduced the profits it makes on individual items 4. One statistic is a less accurate guide to this company’s performance than another 5. The conditions which have helped this company are likely to be less favourable in the future 6. This company’s share price has been extremely volatile over the last twelve months 7. This company is likely to be the subject of a takeover bid in the near future 8. This company’s performance exemplifies a widely held belief A Chemical Company Masterson’s interim pre-tax profits growth of 20% was somewhat inflated as a result of the income received from the disposal of several of the company’s subsidiaries. The underlying 8% rise in operating profits is a more realistic gauge of the company’s true progress. However,
5.1Money and finance VOCABULARY Money expressions 1How do you interpret this quotation? ‘Money often costs too much.’ Ralph Waldo Emerson, Essayist 2Complete these flow charts. Use the words in the box. 1 borrow money→________ mone y→pay back money 2 _______ mone y→charge interes t→make a profit 3 order goods→be _______ for the goods→pay for the goods 4 _______ money on a horse→win mone y→collect your winnings 5 _______ money in shares→earn interes t→buy more shares 6 go to the bank→________ some mone y→spend the money 7 put your car up for sal e→receive an offe r→_______ a deal 8 find a car you want to buy→negotiate a discount→________ money 9 _______ business→make a profit→reinvest the profit 10 be short of money→take out a loa n→_______ the loan 3What’s the difference between the following? 1 win money and earn money 2lend and borrow money 3 spend and waste money 4 costs and is worth￡300 SPEAKING A bank loan 4Work with a partner. Take the roles of bank manager and loan applicant and act out the conversation. Look at the notes and plan what you are going to say.
精选道德与法治及教育类应用文档，如果您需要使用本文档，请点击下载， 希望同学们考出好成绩，祝您生活愉快，工作顺利，万事如意！ 最新部编人教版六年级上册道德与法治期末考试题及答案 题号一二三四五总分得分 班级：姓名：分数： 一.填空题。（每空2分，共30分) 1.（）是国家的根本法，是制定其他法律的基础和（）。 2.公民身份证号码由（）位数字组成，各有不同的含义。 3.刑法是规定（）和（）的法律。 4.法律保护了我们的（），在法律的规定下，我们享有人身权、 （）等权利。 5.凡具有中华人民共和国（）的人都是中华人民共和国公民。 6.日常生活中，（）基于履行职责的需要，依法有权检验居民身 份证，我们必须配合，这是我们的（）。 7.宪法规定，权利和义务是（）的。 8.（）是我国最高国家权力机关。 9.为了行使当家做主的权利。人民通过选举代表组成（），统一 管理（）和地方事物。 10.我国第一部专门保护未成年人合法权利的法律是《》。 二、判断题。（每小题2分，共20分) 1.宪法是公民权利的保障书。（） 2.出国的人就不是中国公民了。（）
3.民法是维护人们日常生活秩序的主要法律。（） 4.违犯法和利违反学校纪律是一样的。（） 5. 国家机构是国家机关的统称。（） 6. 犯罪后被判刑，就失去公民身份了。（） 7.年满18周岁的中华人民共和国公民都享有选举权知被选举权。 （）8.参政议政不仅仅是成年人的事，作为小学生我们也可以参与。 （） 9.国家机关及其工作人员违法行使职权，侵犯公民合法权益，造成损失的， 国家依法承担赔偿责任。（） 10.未成年人可以知道法律，但不需要守法。（） 三、选择题（每小题3分，共15分) 1.作为社会生活中的基本规则，为我们设定了行为准则，提供了外部保障， 维护着我们的正常生活的是（） A.道德 B.法律 C.纪律 2.规定国家和社会生活中的根本问题的是（） A.宪法 B.刑法 C.民法 3.下列关于我国法律的观点，正确的是（）
Module 8 8.1 being responsible V ocabulary environment problems 1 in which of the following areas are you environmentally conscious? What things do you do which are not so environmentally friendly? Give examples. Action with impact on the friendly less friendly environment 1 saving energy I use low-energy light bulbs. 2 using public transport 3 limiting how much you fly 4 conserving water 5 recycling waste 6 purchasing green products 7 supporting local shops and Businesses 2 which of these environment problems: A are natural? B are man-made? C could be either? Earthquakes oil spills at sea nuclear radiation leaks hurricanes landslides smog declining fish stocks drought extinction of different species Flooding chemical explosions volcanic eruptions 3 which of these problems has your country experienced in recent years? How were they handled? What precautions have been taken against future occurrences? Reading 4 of these groups in society, who can do most to combat pollution nd climate change? A individual consumers B large companies C governments 5 below is an extract from the little earth book suggesting a possible way to control man-made pollution. Read the text quickly. Which of these sentences do you think the author would agree with? A Americans pollute more because they produce more of the world?s wealth. B the USA?s pursuit of wealth is damaging the planet for everyone else. C there are more important problems than damage to the environment. D damage to the environment is the most important problem in the world tody. E we can solve the problem if we all do something to help in our own lives. F this problem requires concerted action from governments and international organisations. Trading pollution quotas
临沂马厂湖小学三年级下册道德与法治期末测试卷 班级姓名成绩 一、选择题。（每题3分，计42分） 1.我们总有这样或者那样的缺点，我们该怎样对待自己的缺点呢？（） A.因为这些缺点而否定自己 B.学会改进自己，让自己变得更好 C.不把这些缺点放在心上 2.《明山宾卖牛》这个故事中的主人公明山宾是一个（）的人。 A.见利忘义的人 B.诚实的人 C.助人为乐的人 3.拔河比赛取胜的秘诀是（）。 B. 力气大 B.团结一致 C.旁边的拉拉队同学偷偷的帮我们拉一把 4.（）不是小区物业的管辖范围。 A.小区里的儿童乐园 B.小区楼道的环境卫生 C.城市道路的维修 D.小区里的照明设施 5.小河边没有警示牌，如果有人下河游泳会很危险，我们应该向（）反映。 A.小区物业 B.村委会 C.教育局 D.公安局 6.到同学家跟他一起玩玩具，回家的时候要（）。 A.帮同学把玩具收拾整理好再回家 B.让同学自己收拾 C.让同学的妈妈收拾 7.下列哪个行为会造成邻里之间的矛盾？（） A.晚上11:00，小明还在家里大吵大闹，让邻居们都睡不成觉。 B.在家里搬东西的时候动作要轻一点，尽量不要影响楼下的邻居。 C.楼道是公共空间，不能堆放杂物。 8.美丽的漓江是（）省的景区。 A.浙江 B.江苏 C.江西 9.刀削面是（）的特产。 A.山东 B.山西 C.河南 D.河北 10.下列哪种行为是对公共设施的爱护？（） A.在公共汽车站牌上贴各类小广告 B.在公园长椅上又蹦又跳 C.偷窨井盖 D.修剪小区的绿化带 11.小枫上美术课忘记带水彩笔，作为他的同桌我可以（）。 A.不要管他，自己画自己的 B.把自己的彩色铅笔跟他合用 C.带他告诉老师，让老师批评他 12.交通的快速发展带来了哪些问题？（）
7.1 Strengths and weaknesses (page 67) 1I admire my boss a lot. He’s very capable;he knows exactly what he’s doing and he’s not afraid to get his hands dirty,not like some managers who think they’re above it all. The one problem is that he takes on too much. I don’t think it’s because he doesn’t trust us to do a good job--it’s because he likes to be involved in everything. He ‘s a bit of control freak. The result is that he spreads himself very thin, when he could hand more work out to others, and he’s often overloaded and stressed. 2 Cheryl’s not particularly brilliant, but she knows that. She knows her own limitations, which is certainly one of her strengths. In fact, I don’t think you have to be particularly bright to be a manager-- that’s more a quality you need in a leader. A manager’s job is to bring order to the workplace and the team, so that people are clear about what they should be doing and when they should be doing it. Cheryl is very good at getting everyone working in the most efficient way and that makes our working environment much less stressful. 3 He’s not an easy guy to work for. He has very high expectations of his staff and he can be rude and too direct. Sensitivity is not his strong point. He often puts you on the spot: ‘What makes you think this will work?’‘Have you thought about the cost of this?’and so on . You have to be prepared to justify your actions a lot. Some people can’t stand being challenged like this all the time, but you can’t deny that he gets the most out of his staff. People do perform. 4 There are people who listen to what you are saying, and people who hear what you are saying. Paul is one of the former. He does try to listen to other people’s ideas, but his mind has often moved onto the next thing, and he doesn’t take on board what you’re saying. It’s the same thing when he’s expressing his own ideas and wishes. He kind of takes it for granted that everyone has reached the same point in their thinking that he has, when often they’re still two or three steps behind. Don’t get me wrong, he’s very nice guy--kind and clever, and he has lots of great ideas and vision for the company--but because of these communication difficulties, he can be very frustrating to work for. 5 The financial rewards in our company are not so huge, but in spite of that, in my team we all stay very motivated because our boss really appreciates our work. She’s actually very protective of her own people. She gives us a lot of praise. Other people in the company say she’s a maverick, a kind of a loner. They say she’s difficult to get on with and doesn’t really have the company’s interests at heart. But I wouldn’t known about that really, because it’s not the side of her that we see. What we get is 100% loyalty and encouragement.
The art of selling Selling 1What do these quotations suggest are the qualities of a successful salesmen? ‘Your attitude, not your aptitude, will determine your altitude.’ 'People don't buy for logical reason. They buy for emotional reasons.' 'Failure is a detour, not a dead-end street’. 'People often say that motivation doesn't last. Well, neither does bathing–that’s why we recommend it daily.' ‘The complaining customer represent a huge opportunity for more business.' Zig Ziglar , author of Secrets of Closing the Sale 2Have you ever sold anything? Do you consider yourself to be good at selling? Why?/Why not? 3Complete this short article about the importance of selling using the words given below. There is so much competition in the market place today, particularly (0) price competition, that it is unusual for a seller to be able to find a (1)___selling point or a (2)___advantage with which to convince the customer. Instead he has to rely on using (3)___ benefits and/or giving (4)___value to the customer through (5) ___service. This makes the job of the seller all the more Important. What he has to do is identify the real decision (6)___in the buying process and then act quickly on a buying signal. A buying signal la when the (7)__customer gives a sign to the seller that he is open to being sold the product or service. 4Look at these statements by different prospective buyers of a car. Imagine you are the sales person at a car dealer's dealing with them. What would you say or do next to try to close the sale. 1 'I really like the car, but it's a bit outside my budget’. 2 It's got everything I want, but silver is not the colo r I had in mind’. 3 I’m really confused about all these ext ra options - I just wanted to buy a car, not a spaceship!' 4 'Thank you for your time. I'm going to go away and think about it’. 5 'I've always had VW, I don't know if this car suits my image.' Sales techniques