四级应用文写作
投诉信
1. 模板
Topic（标题）
Date Dear , （信件启首）
○1I am . （写信人的身份）○2Here I am writing to you to call your attention to some problems about . （表述抱怨/投诉的内容）
○3For one thing, . （说明存在问题之一）○4For another, . (说明存在问题之二)○5 Besides, . (说明存在问题之三)
○6. (指出事物的重要性)○7So it is urgent to take measures to . (点明解决问题的紧迫性)○8I do hope . (表达本人的愿望)
○9Thank you very much. (结束语)
Sincerely yours,
Signature
(信件结尾和签名)
2. 示例(真题)
Direction s: Suppose you were Li Ming. Write a complaint letter following the outline given below in Chinese:
1．表明写信的目的
2．说明投诉的内容，对旅行社提供的服务表示不满
3．表达自己的意愿
【背诵范文】
A Complaint Letter to a Travel Agency
May 26,2010 Dear Mr. Wang,
I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday. However, the trip that I experienced was quite different from what you had promised. I am writing to express my disappointment about the services you provided.
My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming. Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets. However, I did not see any of them at all. Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive. Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there.
I think it is high time you realized the importance of credits in business. I'm expecting some compensation from you and I will really appreciate it. Otherwise, I will have no other choice but to take legal action.
Sincerely yours,
Li Ming
【亮点词汇】
disappointment n.失望
announcement n.通知
pamphlet n.宣传册
shabby a.破旧的
compensation n.补偿
【文章点评】
文章第一段表明写信目的，作者在跟一家旅行社去海南旅游回来后，向旅行社表达了自己对服务的不满。
第二段说明投诉的内容，主要有三点：一是随意更改旅行路线；二是宾馆的质量太差，与旅行社所描述的大不相同；三是强制购物。
第三段表达自己对旅行社的建议和意愿。
3. 练笔
Directions: Write a letter of complaint about bad service based on the picture below. You should start your essay with a brief account of the picture, and then give your suggestions about the measures that can be taken. You should write at least 120 words but no more than 180 words.
作业号：412815
截止日期：5月24日禁止粘贴，禁止补交
翻译作业：孔子412789
英文投诉信 【写法指要】 投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。 这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。英文投诉信怎么写 投诉信结构公式 右上角：日期 左上角：称呼 正文： 第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。 第二段：具体阐述投诉的内容和投诉的理由。 第三段：提出解决建议并期望尽快解决，表示感谢。 右下角：署名 下面是一封日常投诉信的范例，请大家体会一下。 Dear Sir/Madam, Please send us a correction on part of our order WP-11. All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau. Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly. Yours faithfully 英文投诉信模板 Dear_______, I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____. The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果). I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Ming 英文投诉信格式
2017高考英语书面表达投诉信写作 A letter of complaint Passage structure: 提出问题---说明具体情况---提出解决问题的办法 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律： 第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。 第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。 Useful sentence patterns 1.I am writing to complain about…\ I am writing to make a complaint about…\ I am w riting to express my dissatisfaction about… 2.There is something wrong with… I bought. For one thing, ..…; for another thing … 3.I can hardly bear \tolerate …any more. 4.I hope you can consider my suggestions and improve the situation 5.I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind. 6.I would like to have a refund(退款) or a replacement（更换）as soon as possible. 段尾常用语： (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could… 第一篇Samples 假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但
网站策划书写作注意事项 太原网站建设，网站设计，网站策划选择优府 网站策划书写作注意事项 一个网站的成功与建站前的网站策划有着密不可分的关系。在建站前应明确建站目的，确定网站功能，确定网站规模、投入费用，进行必要的市场分析等。详细的网站策划，能避免网站建设中出现的很多问题，使网站建设沿着正确方向进行。 网站策划是指在网站建设前对市场进行分析、确定网站目的和功能，并根据需要对网站建设中的技术、内容、费用、测试、维护等做出策划。网站策划对网站建设起到计划和指导的作用，对网站的内容和维护起到定位作用。 网站策划书应尽涵盖网站策划中的各个方面，网站策划书的写作要科学、认真、实事求是。 一、建设网站前的市场分析
1、分析行业市场是的情况,了解行业特点，确定能否在互联网上开展业务。 2、分析主要竞争对手、对手的上网情况及网站策划、功能作用。 3、分析公司自身情况，清楚公司概况、市场优势，利用网站提升哪方面的竞争力及建设网站的资金等。 二、建设网站目的及功能定位 1、明确建立网站目的，是为了树立形象，宣传产品，进行电子商务，还是建立行业性网站。 优府，您的互联网营销管家 2、整合公司资源，确定网站功能。根据公司的需要和计划，确定网站的功能类型： 3、根据网站功能，确定网站应达到的目的。 三、网站技术解决方案 根据网站功能确定网站技术解决方案。 1、采用自建服务器，还是租用虚拟主机。
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英文投诉信的写作 假设你是李华，于2016年9月26日购买的一部iPhone7手机有质量问题，要求商店更换。请根据下列要求，用英语给该店经理写一封投诉信。 要点：1.问题：手机无法上网，不能视频聊天；店内暂无配件，需要一个月才能修好。 2.要求：公司应尽快予以更换或退款。 注意：1.词数100左右； 2.开头和结尾已为你与好，不计入总词数。 参考词汇：配件sparepart DearSir， ___________________________________________________________
___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ______________. Thankyouforyourconsideration. Yourssincerely， LiHua [审题] 这是一封投诉信，是写给相关部门或负责人，表达对产品不满的信件。我们在信中要明确写出自己的不满之处，对相关部门或个人表达采取一定的合理措施来解决问题的期望。 写投诉信时语气要坚定，应重点表明投诉的原因，叙事客观、准确、简洁。要证明责任确实在对方，还可以说明由此给你带来的不便或伤害，以加强投诉的力度。在表达自己的不满或抱怨时，用语要把握分寸，即有力度又不失风度。最后提出的解决办法应切实可行。
08投诉信 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about ______. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. 1. 写作方法 ①首段：注意客观、礼貌 a. 自我介绍； b. 引出投诉内容； c. 表明目的要求。 ②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。 a. 详细说明情况，中肯地提出问题； b. 提出改进建议，表明希望如何解决； c. 拓展题目内容，尤其要强调问题不解决所带来的后果。 ③尾段：提出解决方案，不用展开，注意中肯、礼貌原则。 a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决； b. 有时可就问题的解决限定时间； c. 对有关人员的努力表示感谢； d. 希望尽快得到满意答复。 2. 写作流程图
英语投诉信范文 Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming 范文 Dear Sir I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours,
网文写作的基本技巧 首先，先讲讲大纲的写作问题。 好多同学很排斥大纲 一些作者不愿意写大纲，或者是只是寥寥几句话就概括了大意。其实，拿简略粗糙的大纲来应付，等到字数多了，再去看自己最初写的大纲，你就会明白大纲的重要性。 大纲最大的作用，是对作者自己的指导。 我们班群共享里面有细致的大纲模板，如果自己没有一个完整的大纲体系的话，可以用这个模板来。作者也可以根据自己书的特点，来写有自己特色的细纲。接下来谈谈大纲的设定问题。 首先要设定好故事的主线。我们也可以把这根主线，定义为大树的主干。 在开始准备一本新书前，就要确定这点，这本书的主线是什么？ 例如，古言小说，女主重生要改变自己的命运，那么，这条最主要的线就有了。修仙小说，女主开始是废材，但是却慢慢走上了修仙路。女主为了什么修仙这样子，也可以构建出最初的主线。 当然这些都是很大众的主线。但是，也是一棵树最初存在的支撑。 主线设定好后，再添加一些贯穿全文的分线。树干有了，接下来再想枝叶。 分线树枝设定举例：女主的职业线；女主的身世线；男主的性格特点等…… 根据书的不同类别，也可以设定不同的分线线索。这也是丰满小说很重要的一方面。 这里最重要的树叶，莫过于女主（人物塑造）。接下来，其他人物都要有一个明确的设定，男主，男配，女配等等。 对于写人物众多的同学，养成一个完整的人设很重要。 拿古言举例，大家应该都很熟悉宅斗文，里面庞大的人物设定，其实是一个重要亮点。看庶女攻略这类书的时候，有的时候会经常忘记一些配角的名字也会出现。所以为了避免作者自己弄错，提前做一个完善的人设，把主要会出现的人物做一个记录后，再出现，也随手记录，就不会出现自己写着写着忘记了人物的名字等。提前做好设定，也会避免人物描写脸谱化。 有的作者，会把小说里面每个人物都列详尽了，这点非常好。
四级应用文写作 投诉信 1. 模板 Topic（标题） Date Dear , （信件启首） ○1I am . （写信人的身份）○2Here I am writing to you to call your attention to some problems about . （表述抱怨/投诉的内容） ○3For one thing, . （说明存在问题之一）○4For another, . (说明存在问题之二)○5 Besides, . (说明存在问题之三) ○6. (指出事物的重要性)○7So it is urgent to take measures to . (点明解决问题的紧迫性)○8I do hope . (表达本人的愿望) ○9Thank you very much. (结束语) Sincerely yours, Signature (信件结尾和签名) 2. 示例(真题) Direction s: Suppose you were Li Ming. Write a complaint letter following the outline given below in Chinese: 1．表明写信的目的 2．说明投诉的内容，对旅行社提供的服务表示不满 3．表达自己的意愿 【背诵范文】 A Complaint Letter to a Travel Agency May 26,2010 Dear Mr. Wang, I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday. However, the trip that I experienced was quite different from what you had promised. I am writing to express my disappointment about the services you provided. My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming. Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets. However, I did not see any of them at all. Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive. Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there. I think it is high time you realized the importance of credits in business. I'm expecting some compensation from you and I will really appreciate it. Otherwise, I will have no other choice but to take legal action. Sincerely yours, Li Ming 【亮点词汇】 disappointment n.失望 announcement n.通知 pamphlet n.宣传册 shabby a.破旧的 compensation n.补偿
英文投诉信模板以及范文 一、英文投诉信模板 Dear ______, ①I am ____（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about____. ③The reas on for my dissatisfaction is __（总体介绍）. ④In the first place, ___（抱怨的第一个方面）. ⑤In addition, ___（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）,
preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming ^
二、英文投诉信范文 (Letters of Complaint) 【例一】 ; Dear Sir: With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but
英语投诉信范文_投诉信英语范文写作 外贸员对于英语投诉信想必处理的比其它人还要多，毕竟接触的比较多。下面是小编给大家整理的投诉信英语范文，供大家参阅! 投诉信英语范文1 Dear Mr。Chang: On September 10，our order for 280 women s cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible。 Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers。We ask you to conduct investigation at your end and reply to us。 Sincerely yours， Sunny Lee 投诉信英语范文2 Dear Sir: With reference to our order No。W 98，the 120 puter sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。We unpacked the puter sets with care and can only assume that
演讲稿写作的技巧及注意事项观点鲜明，感情真挚演讲稿观点鲜明，显示着演讲者对一种理性认识的肯定，显示着演讲者对客观事物见解的透辟程度，能给人以可信性和可靠感。演讲稿观点不鲜明，就缺乏说服力，就失去了演讲的作用…… 一、了解对象，有的放矢 演讲稿是讲给人听的，因此，写演讲稿首先要了解听众对象：了解他们的思想状况、文化程度、职业状况如何;了解他们所关心和迫切需要解决的问题是什么，等等。否则，不看对象，演讲稿写得再花功夫，说得再天花乱坠，听众也会感到索然无味，无动于衷，也就达不到宣传、鼓动、教育和欣赏的目的。 二、观点鲜明，感情真挚 演讲稿观点鲜明，显示着演讲者对一种理性认识的肯定，显示着演讲者对客观事物见解的透辟程度，能给人以可信性和可靠感。演讲稿观点不鲜明，就缺乏说服力，就失去了演讲的作用。演讲稿还要有真挚的感情，才能打动人、感染人，有鼓动性。因此，它要求在表达上注意感情色彩，把说理和抒情结合起来。既有冷静的分析，又有热情的鼓动;既有所怒，又有所喜;既有所憎，又有所爱。当然这种深厚
动人的感情不应是“挤”出来的，而要发自肺腑，就像泉水喷涌而出。 三、行文变化，富有波澜 构成演讲稿波澜的要素很多，有内容，有安排，也有听众的心理特征和认识事物的规律。如果能掌握听众的心理特征和认识事物的规律，恰当地选择材料，安排材料，也能使演讲在听众心里激起波澜。换句话说，演讲稿要写得有波澜，主要不是靠声调的高低，而是靠内容的有起有伏，有张有弛，有强调，有反复，有比较，有照应。 四、语言流畅，深刻风趣 要把演讲者在头脑里构思的一切都写出来或说出来，让人们看得见，听得到，就必须借助语言这个交流思想的工具。因此，语言运用得好还是差，对写作演讲稿影响极大。要提高演讲稿的质量，不能不在语言的运用上下一番功夫。写作演讲稿在语言运用上应注意以下五个问题： (一)要口语化。“上口”、“入耳”这是对演讲语言的基本要求，也就是说演讲的语言要口语化。演讲，说出来的是一连串声音，听众听到的也是一连串声音。听众能否听懂，要看演讲者能否说得好，更要看演讲稿是否写得好。如果演讲稿不“上口”，那么演讲的内容再好，也不能使听众“入
高中英语书面表达应用文写作指导：投诉信 【投诉信写作思路】 1.第一段： 介绍自己，说明写作目的：投诉。 2.第二段： 说明投诉问题、后果，并提出合理建议。 3.第三段： 希望给予考虑，并期待对方尽快回复。 【范例】 假定你是李华，十天前你从网上订购了一套HarryPotter，昨天才到货，且包装破损，数量不足，请就此向网店客服写邮件投诉。 要点如下： 1.介绍购物情况； 2.反映存在问题； 3.提出解决方案。 注意： 1.词数100左右； 2.可以适当增加细节，以使行文连贯。 DearSir, I amLi Hua,one of your customers,whoordereda set of Harry Potter on your websiteten daysago,I’m writing to complain about this online shopping. Some details are as follows. First of all,I didn’t receive them until yesterday.Besides，much to my disappointment,the books were so poorly packed up that the cover of one book was torn.To make matters worse, it is not a complete set, as I found one book missing. In a nutshell, I am disappointedto have received such poor service, andI believe I have right to ask you to deal with this problem.I hope that you eitherreturn my moneyordeliver a new set of books to me.Meanwhile, I’d like to be informed of the process of your dealing with my complaint.Looking forward to your reply.
BEC英语写作技巧：投诉信的写作模板范 文 投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社，但通常你会把信寄给你所投诉公司的负责人。下面是整理的投诉信的写作模板范文，以供大家学习参考。 示例 投诉信虽然是抱怨某事，但他的开头方式应该有礼貌，这样才能给人们一个好印象。另外一个要记住读投诉信的人未必是犯了个错误的人。 投诉信的结构 Introduction - Reason for writing the complaint 开始段：写投诉信的原因 Main body - a. The necessary details: where you bought it, when and what the problem is. b. why you are complaining 主段：a. 一些必要的细节：你在哪里，什么时候购买了此产品，并且此产品有何种问题。b. 你为什么要投诉。 Conclusion - Say what you want the reader to do. 结束段：说明你希望读到这封信的人怎么做 投诉某产品
Dear Mr. Astor We have used your company as a supplier to our electric goods for ten years and until recently the quality of your products has always been good. However, on 4 May 2004, we took delivery of some radios which was of extremely poor quality. Many radios were damaged. We cannot sell them to our customers. I do hope that such a delivery will not be repeated and that your suppliers to us in the future will again be of high quality. If, however, we receive any further faulty products from you, we will be obliged to find another supplier to provider us with goods which meet our own high standards. I am sure you will be able to provide us with goods which meet our own high standards .I am sure you will be able to provide us with a satisfactory explanation. Your sincerely (我们公司把你们公司作为我们电器商店的供应商已经10年了。直到最近你们的产品质量一直很好。然而，我们在2004年5月4日收到的一些收音机质量极差，很多收音机坏了。我们不能可能在卖给我们的客户。我真的希望这种情况不再发生，并且希望你们将来所提供产品的质量还会提高。如果我们再收到次品，我们将不得不找另外的供应商提供满足我们高水准的产品。我确信您能给我一个满意的答
《英语投诉信范文》 英语投诉信范文（一）： Dear ______， ①I am ______(自我介绍)。②I feel bad to trouble you but I am afraid that I have to make a plaint about。 ③The reason for my dissatisfaction is ______(总体介绍)。④In the first place， ______(抱怨的第一个方面)。⑤In addition， ______(抱怨的第二个方面)。 ⑥Under these circumstances， I find it ______(感觉)to______(抱怨的方面给你带来的后果)。 ⑦I appreciate it very much if you could ______(提出推荐和请求)， preferably ______(进一步的要求)， and I would like to have this matter settled by ______(设定解决事情最后期限)。⑧Thank you for your consideration and I will be looking forward to your reply。 Yours sincerely， Li Ming 英语投诉信范文（二）： Dear Sir: With reference to our order No。 W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with
大学英语六级作文模板：投诉信 英语六级作文模板：投诉信 Directions: Write a letter of complaint according to the following situation: You bought an air conditioner in Sun Appliance and had it installed the other day, but you found that the fan made too much noise when the machine operated. You demand the store to send a representative to check it up. Write your letter in no less than 150 words. Do not sign your own name at the end of the letter; use Li Ming instead. You do not need to write the address. June 23, 2007 Dear Sir or Madam, I’m writing to lodge the complaint about the poor quality of an air conditioner that I purchased from Sun Appliance Company. Frankly speaking, Sun Appliance has always been my favorite. On April 4, 2007, I bought the air conditioner (serial number 12345) from one of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn’t
投稿注意事项： 文章标题用黑体三号加粗 正文用等线或宋体小四号 两端务必对齐 一段不能超过手机屏幕5行 行间距1.5或者2.0 段间距为两个空格键 字间距为1 正文末尾附上作者简介和找到你的方式 注意邮件发送格式（尊称+敬称） 标题为【投稿】+标题+笔名 务必看清要求 不能一稿多投 1.萌芽论坛（热点、故事、小说、人生感悟类文章）字数2000-2500 2.真实故事台 3.悦读 4.古人很潮 5.读文摘精选 6.懒觉大妈 7.隽语先生 8.九号酒馆 9.林小曦 10.好姑娘光芒万丈 11.花边阅读 12.行动派DreamList 13.真实故事计划、 14.樊登读书会 15.丁香园 16.我们是有故事的人 17.一颗青杏 18.崇膳 19.彪悍江湖 20.知音传媒微刊 21.丝路遗产 22.菁菁校园 23.人间theLivings 24.家里真好
25.独角电影 26.新生大学 27.轻能量 28.夜读 29.谷雨计划 30.柒七叨 31.有故事的汤碗 32.Storybook 33.24HOURS 34.搞事编辑部 35.青苔伴读 36.猪小闹一闹说 37.初芒 38.桃子笔记 39.物道 40.概率论 41.零杂志 42.有间大学 43.野马青年 44.关艾汇 45.我要whatyouneed 46.父母夜读 47.我是喵鱼 48.Wanpy顽皮故事 49.毒鸡汤 50.粉笔Kids 51.SS计划 52.小郁儿的小屋 53.韦达说 54.薇安说 55.艾西 56.下一站大学 57.故事篓 58.遇见张小娴 59.凯叔讲故事 60.十点读书 61.体态有声 62.陪玩时光 63.我是九爷 64.生涯研习社 65.多云转情 66.凭栏故事 67.知小站文艺平台 68.淘鱼电影
投诉信 1.了解投诉信的概念及办理投诉事宜的相关知识。 2.掌握投诉信的写作要领和写作注意事项。 投诉信的写作及作用。 认识投诉信在处理商品及服务投诉过程中的作用，能够有理有据有节地写作投诉信，提高维权意识。 练习册
导入：投诉信，主要用于因某件事情未受到应有的待遇而投诉某人或某单位。因为在生活中不经常用到投诉信，所以大家可能都不是很清楚投诉信要怎么写，那么在这里我就和大家分享一下吧。 一、投诉信的概念 投诉书，也叫投诉信，是消费者因为在商品交易或接受服务过程中利益受到侵犯，以书面形式向生产商、服务商或有关组织及部门提出投诉的一种专用书信。向行政执法或行政管理部门提出的投诉叫做申诉。 在日常生活和商务活动中，投诉原因十分复杂，除了假冒伪劣、价格欺诈等情形外，还有货物受损、延误交货、数量质量问题、单据有误等等。 二、被投诉人、投诉受理方 1.被投诉人 可以是生产商、服务商，也可以是其具体的责任人。 2.投诉受理方 责任人所属的商家，商家的行政主管部门、技术监督部门、物价部门、工商行政管理部门，或消费者协会。 三、送达方式 1.直接送达 2.邮寄送达 3.委托送达 4.口头投诉（特殊情况下） 四、投诉信写作要领
投诉信包括标题、首部、正文、尾部和落款等部分。 一）、标题 首行居中，书写“投诉信”或“申诉书”，字体较正文稍大一些。 二）、首部 分别列举投诉人和被投诉人的基本情况，即姓名（或单位名称）、性别、住所（或地址）、工作单位（或法定代表人）、邮政编码、联系电话等。 三）、正文 1.投诉要求 (2)侵权赔偿的主要范围： ①医疗费、护理费、误工费； ②造成残疾的，还应当支付生活自助费、生活补助费、残疾赔偿金以及由其抚养的人所必需的生活费等费用； ③造成受害人死亡的，应当支付丧葬费、死亡赔偿金、死者生前抚养的人必要的生活费及精神损害赔偿等费用； ④因产品存在缺陷造成受害人财产损失的，侵害人应当恢复原状或者折价赔偿。受害人因此遭受其他重大损失的，侵害人应当赔偿损失。 2.事实与理由 要写明投诉的内容，反映消费纠纷情况，即购买商品或接受服务的时间、品名、规格、价格、数量等，重点说明产品（服务）存在的缺陷，自己受损害的具体事实以及交涉情况。 陈述事实要注意证明产品缺陷和损害事实之间的因果关系，