BEC Oral Examinations Model paper (Vantage)
Part One:
Phase I
I: Good morning/afternoon. I’m …and this is my colleague …. S/he’s just going to listen to us.
Could I have your mark sheets, please? (To A) What’s your name? Where are you from?
I: Thank you. (To B) And you? I: Thanks. Do you work or are you a student, B?
I: (What do you do? What do you study?)
I: What about you, A? (What do you do? What do you study?)
I: What do you like most about your job/studies, A?
I: (Why?)
I: What about you, B?
Phase II
Communications --
I: Do you like communicating with other people by letter, phone or e-mail? Why? Well, it depends. Usually, I prefer letter, phone or e-mail because it is cost-effective.
I mean these forms allow us to communicate with each other where and when we want to. But telecommunicating sometimes makes you feel isolated and out of touch, leading to demotivation and less productivity.
I: Do you think companies should be able to contact their staff outside working hours? Why or why not?
Employment --
I: Do you think interviews are the best methods of judging applicant s’ suitability for a job?
I: How do you prefer to prepare for an interview?
I: How do you prefer to deal with stress before and during an interview?
Business meeting—
I: Do you prefer to have a lot of things planned for each week?
I: Do you think it’s essential to arrive on time for business meetings?
I: Do you think that colleagues should have regular meetings with each other?
I: Do you think business people will have fewer face-to-face meetings in the future? Market research—
I: Are you always willing to complete market research questionnaires?
I: why do you think market research is useful for companies?
I: How reliable do you think information from market research is?
I: How important do you think it is to train people who conduct market research? Business consultants—
I: Do you think it’s a good idea for companies to use business consultants?
I: What do you think could be one advantage of working as a self-employed business consultant?
I: Do you think the use of consultants will increase in the future?
I: Do you think you need a lot of business experience to be a consultant?
Managing Change—
I: Are you someone who enjoys change, or do you prefer things to stay the same?
I: What kinds of problems do you think companies can experience when they make changes?
I: What do you think companies should do to avoid problems when introducing changes?
I: Do you think companies need to keep changing?
Part Two:
Now in this part of the test, you are going to be asked to give a short talk. You have to choose one of the topics from the three topics on this card and then talk about it for one minute. You also have one minute to prepare your ideas. After you have finished, your partner will be invited to ask you a question. Are you clear? You can start to prepare now.
A WHAT IS IMPORTANT WHEN…?
Setting prices for new products
●Production costs
●Competitors’ prices
●
●
B WHAT IS IMPORTANT WHEN…?
Setting prices for new products
●Production costs
●Competitors’ prices
●
●
C WHAT IS IMPORTANT WHEN…?
Setting prices for new products
●Production costs
●Competitors’ prices
●
●
A WHAT IS IMPORTANT WHEN…?
Writing a newspaper advertisement for a job vacancy
●Description of the work
●Experience needed by applicants
●
●
B WHAT IS IMPORTANT WHEN…?
Delegating work to others
●Clear instructions
●Choice of person for the task
●
●
C WHAT IS IMPORTANT WHEN…?
Designing a company website
●Type of information to include
●Different language version
●
●
A WHAT IS IMPORTANT WHEN…?
Ordering goods online
●Efficient website
●Delivery time
●
●
B WHAT IS IMPORTANT WHEN…?
Deciding whether to work for a competitor company
●Culture of competitor company
●Prospects of competitor company
●
●
C WHAT IS IMPORTANT WHEN…?
Writing a press release
●Focusing on key points
●Attracting the right media interest
●
●
A WHAT IS IMPORTANT WHEN…?
Organising staff meetings
●Deciding an agenda
●Making preparations
●
B WHAT IS IMPORTANT WHEN…?
Selecting team leaders
●Communicating skills
●Length of service
●
●
C WHAT IS IMPORTANT WHEN
Choosing the best medium for an advertisement
●Type of product or service
●Target customers
●
●
Part Three:
In this part of the test, you will have a discussion together. This is your card. You have 30 seconds to look at it and then about 3 minutes to discuss the topic with your partner. After that, you will answer some questions related to the topic. Are you clear? You can start now.
Video conferencing
The company you work for is concerned about the amount of time staff spend traveling to meetings in other branches of the company, and is looking at alternatives. You have been asked to make recommendations about introducing video conferencing.
Discuss the situation together, and decide:
●What the company needs to know about the meetings that take place at present
●What the advantages and disadvantages of video conferencing might be
Would you prefer to have meetings face to face or through video conferencing? Why?
In what other ways do you think a company could reduce the need for traveling to meetings? Why?
Do you think the time spent traveling to meetings is always time wasted? Why? Or Why not?
Seminars for Students
You company has been asked to deliver a series of one-day seminars to a group of business students to help them prepare for working in a large company:
You have been asked to help with planning the seminars.
Discuss the situation together, and decide:
●What kinds of information it would be useful to know about the students
●What the most useful topics would be.
What other preparations might the company need to make for the seminars?
How do you think students can benefit from seminars like this? Why?
What advantages are there for companies of offering working experience to students? Why?
Sales Managers Conference
Your company is organizing a conference for the sales managers working in its offices around the world.
You have been asked to help plan the conference
Discuss the situation together, and decide:
●What information you will need to send to the sales managers before the
conference
●What activities you could organize to help people to get to know each other
better.
Do you think a company benefits from holding conferences for its employees? Why? Or Why not?
Do you think you would enjoy going to a conference? Why or Why not?
How important is location to the success of a conference? Why or Why not?
Work Experience Programme
The Manufacturing company you work for has decided to offer a two-week work experience programme for a small group of students from a local business college. You have been asked to help with the preparations for this programme.
Discuss the situation together, and decide:
●What kinds of work experience the company might offer
●How the participants should be selected.
What other preparations would the company need to make before receiving work experience students? Why?
What are the advantages to a company of offering a work experience programme to business students? Why?
What do you think is the most useful kind of work experience for business students? Why?
English Language Training
You company is planning to offer 30 hours of English language training to employees. You have been asked to help with the planning and organization of the traning. Discuss the situation together, and decide:
●How to encourage employers to take part in the training.
●What kind of schedule would be suitable for the training.
What practical preparations would be necessary before running a foreign language course for employees? Why?
What are the advantages of learning a foreign language with work colleagues?
Are there any other foreign languages you would like to learn? Why or Why not?
BEC中级口语 第一讲 Ⅰ Presentation Example PART 2: Mini-presentation A: WHAT IS IMPORTANT WHEN…? Selecting applicants for a job W orking experience P ersonal qualities Sample 1 I choose topic A-what is important when selecting applicants for a job. As to this topic, as far as I am concerned, there are 3 things to consider. First, I think working experience is very important when selecting applicants. Applicants who have already had the work experience in the relevant fields will learn the new job easier and quicker. And it will also save the company a lot of training fees if the applicant has related experience. Second, we must consider the personal qualities of the applicants, such as personality and health. Companies tend to employ people whose character fits a special job. For example, consulting company tends to employ applicant who is analytical and knowledgeable, but advertising agents like their employees to be energetic and creative. Third, I believe language is of great importance when selecting applicants. Nowadays, we do business with people from all over the world. Always we buy goods from Africa, and sell our electronic product to Europe; a foreign language especially English is needed if the company wants to expand to the world. Applicants who can speak one or more foreign languages will have a better chance to get the job. Sample 2 As we all know, the criteria used by HR professionals in screening and selecting applicants normally include such factors as working experience, personal qualities and communicative skills. Firstly, we pay a lot of attention to working experience of the applicant. A person with a solid record of related experience is more likely to fit in with a new company. Therefore he or she can be trusted to fulfill the tasks and solve the problems in a more professional and competent way. In addition to this, we also look at the personal qualities of the applicant. Does he or she has integrity, perseverance or ‘can do’spirit? Surely any organization can benefit from the reliability, devotion and enthusiam of its employees. Finally, good communicative skills such as interpersonal skills and team spirit are also becoming an important precondition in selecting qualified employees. B: WHAT IS IMPORTANT WHEN…? Preparing for a job interview S tudying the job advertisement Finding out about the company Before you go for an interview, you must make preparations so as to face the interviewer with more confidence. They include studying the job advertisement, finding out about the company, preparing yourself psychologically, etc.
BEC中级口语考试：基础篇 1.1第一部分考试形式 (Test format of Part 1) 在第一部分考试中，考官就考生的个人情况或工作、学习情况向其提问，考生作答。然后考官再提问，考生再作答。考官一般会对每个考生进行两轮提问，每一轮三至四个问题，随后转向另一名考生，在两名考生间交替进行，直到规定时满为止，一般大约3 分钟。 这部分考试的特点是：话题涵盖的范围一般比较简单、浅显，不会超出日常会话的范畴，而且大部分话题都比较类似，是由主考官从剑桥大学考试委员会印发的Question List上随机挑选的。考前的充分准备足以保证考生应付大多数问题。而且在第一部分考核过程中，考官提问的问句大部分都是简单句，一般不超过15个单词，清晰易懂。 1.2应试建议 (Tips on how to cope with Part 1) (1)Greet upon entering the exam room. 进入考场后，考生应当充满自信，自然大方地向考官问候致意。话不需多，但自然、新切的问候语，可以给考官留下良好的第一印象。常用的问候语包括： Good morning, sir / miss / madam. Good afternoon, sir / miss / madam. Nice to meet you. （注：有两位男老师在场，可以称呼gentlemen. 有两位女老师在场，可以称呼misses. 有一位男老师和一位女老师在场，可以干脆免去后面的敬呼语，或直接采纳上面第三种问候方式，以免去敬呼语太长、太繁琐的尴尬。Madam 一般用于明显很年长的女教师，否则改用miss，因为女性对年龄认可度比较敏感。） (2)Relax yourself, yet do avoid over relaxing yourself. 大部分考生都有过这样的经历：平时跟同伴一起练口语的时候说得挺流畅的，但一到课堂上回答老师问题时，或是一进入口语考试房间时，所有头脑中的思路都不翼而飞，头脑一片空白。因此，在很多情况下，口语考试表现不好并不是口语水平问题，而是过分紧张导致的发挥失常。因此，平时试着让自己多练练紧张时放松的能力，对于克服进入考场后突然情绪紧张导致的发挥失常很有帮助。 (3)Familiarize yourself with the pronunciation and intonation of the interlocutor and the other candidate. 由于考生来自不同的地域，很多方音重的考生在说英语的时候也同样如此，这在很大程度上会影响其他同一考场的考生的理解和反应。考官尽管发音准确，但因为不熟悉他（她）的语音语调，也有可能造成误解。因此，进入考场后，要尽快熟悉他们的语音语调及语速，以免由于误听导致反应错误。 (4)Be precise in understanding the questions. 考官的提问也好，同伴的问题也好，没听清的情况下切不可盲目作答，一定要问清楚问题是什么。考生要清楚的一点是，BEC口语考试是“口语”考试，而非听力考试，也许没听清对方的问题会影响你的分数，而在没听清问题的情况下盲目作答而导致答非所问，更会真正丢分。在以往的考试中，有些考生由于事先针对第一部分做了充分的准备，因此在考官提问的时候没有全神贯注，而是凭着准备过的问题想当然，背诵事先准备好的答案。这种错误是极不应该的，不仅会给考官留下作弊（cheating ）的不良印象，还会由于听力水平不佳而被扣分。要求对方重述问题的常用句型包括： Pardon, please? I beg your pardon? Sorry, could you please say that again? I’m sorry, but I didn’t quite catch you. Would you please repeat what you’ve
剑桥BEC真题集第四辑（中级）口语修正版答案 What is important when Planning a presentation？ ●Audience ●Equipment needed Firstly，You need to know who is going to be the target audience. Whether the audience know anything about the topic of your presentation, What they are interested in, and Why they come to your presentation. Once you have found out something about the target audience, you need to keep in mind their interests and needs so as to make your presentation interesting and meaningful for the target audience. Secondly, you need to decide what kind of equipment will be needed for the presentation, e.g. over-head projector; clear transparencies; computer; microphone, acoustic for the venue where the presentation will take place. Also,You need to make sure that the equipment needed will be available on the day when the presentation will take place. what’s more, you need to check that all the equipment is in good condition and works well. What is important when selecting an interpreter for a meeting with foreign clients ●Experience ●Reliability Firstly, you need to select an interpreter who is experienced in interpreting for such meetings, the interpreter should have a wide knowledge about business management and familiar with the special terms and jargons for commercial negotiations, finance, law, etc. in addition, a background knowledge about the target country is also important too. Secondly, the interpreter for a meeting with foreign clients should be reliable in the following aspects: being punctual for the meetings,keeping information learned at the meetings confidential and interpreting accurately what is being discussed What is important when introducing a new product range onto the market ●Timing ●advance publicity Firstly ,the introduction should be made at an appropriate time, i.e. when the market is matured for having this new product range, in other words, there will be prospective customers to buy the products. If there are any competitors who are planning to introduce similar products onto the market, then it is necessary that the introduction should be made ahead of their introduction so as to grab as much market share as possible. Secondly, advance publicity is important in that it will pave the way for the introduction, i.e. to make it known to the general public. There are different ways to implement advance publicity. -- to have a news conference to declare the introduction --to advertise on TV/radio, in newspaper/magazines --to deliver samples of the new product (delivery can be made in the streets, in
剑桥商务英语（BEC）中级口语考试试题 口语考试分为三部分： 第一阶段：考官和考生交流，时间大约3分钟Example 1.Q：What’s your name? A：My name is (Kate) (注：括号内的为参考答案) 2 .Q：Where are you from? A：I come from (JiangSu Province) 3. Q：Are you a student or worker? A：I am a (student/worker) 要点:：以上问题，只要你简单阐述就行了，不要长篇大论，而且老师问什么，你回答什么，千万不要拖泥带水。 Exercise:(每人问两个问题和答两个问题) 1、What is your major? 2、Which course do you like best? 3、Why do you study English? 4、Ｄo you like doing business? Why? 第二阶段：时间大概6分钟，每个考生分别发给一张带有三个不同题目的卡片，每个考生的题目都是不同的。考生需要从三个题目中选择一个题目，准备一分种，然后根据题目的要求他和提示作一分种的简短发言。 Ｅxercise :(以下问题三选一，每人陈述一分钟，并把你要讲的内容写在作业本上。) 1、Selecting a business magazine，which is more important? Cost Content ２、Choosing software, which is more important? Potential benefit
b e c中级口语第三部分 This model paper was revised by the Standardization Office on December 10, 2020
互相讨论： 本部分考试时间约5分钟，以考生之间的双向对话方式进行，要求考生根据所给的商务背景知识和相关提示准备30秒之后进行为时3分钟的讨论，然后考官将根据考生的发挥情况围绕主题分别对考生提问。这个阶段主要测试考生在比较与对比、总结与分析、争论与让步等中的语言表达能力。 1. 应试技巧： （1）了解自己角色 考生拿到卡片后应迅速浏览关于场景的介绍，熟悉自己扮演的角色，并努力在以下的对话中以此角色的立场来思考问题及阐述观点，这样才能保证对话的顺利进行。 （2）理清发言要点 考生拿到卡片后还应根据题目的要求，迅速展开联想，构思出发言的要点。最好按重要性将各要点排序，做到发言过程中逻辑清晰，条理通顺。 （3）控制发言时间 在考试中不能一味地表现自己，太“霸道”，也不能一味沉默，太“谦虚”。要把握分寸，掌握时机，恰当地运用口语表达技巧，自然地接续、打断、插入或附和别人的话茬，完整地表现自己。 （4）与同伴密切合作 在整个谈话中，考生都应遵循“合作”的原则，保持一种友好、礼貌、轻松的氛围，使讨论卓有成效。在对话过程中要注意在自己发言的同时还要给对方创造发言的机会，使讨论
能够活跃自然。在产生尴尬无话题可讲的情况下，双方都应当尽力找到谈话突破口，保持谈话继续进行。 （5）注意肢体语言 肢体语言有助于给考官留下好的印象。时刻保持微笑，认真地倾听同伴的发言，并适当地点头表示同意(但也不可过于频繁)。 2. 考试演示 考题： Effective Time Management Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation. Discuss and decide together: why poor time management can become a major problem in company. what procedures could be adopted to ensure that time is managed effectively.参考答案： Zheng: Hi, Ms. Wen. As you know, our company is kind of out of control these days. Don't you think so
1.Staff turnover Reasons S ome people are just leaving for individual reasons,such as private problems concerning family,career growth,etc More and more people are now pursing for boundary-less careers.They place premium on flexibility and capacity to do several kind of jobs,to learn new things,and adapt quickly to different group setting. Situation Have some problems concerning the management style of our company.We should examine our succeeding planning,our motivation programs and appraisal system. Several times we have failed to promote high-potential managerial staff to a higher position.We should make full use of job rotation and transfer to motivate the employees. Solution 1.offer good salary People who get a fairly good salary do not always think about changing their jobs.Everyone wants to get a good salary,so money is the first thing to consider in choosing a job.&High salary is always the key attraction to the good staff. People can get high job satisfaction from the high salary. 2.give bonus to those who work hard 3.maintain staff satisfaction by providing them with a democratic environment 4.keep the communication line open solve problems as they emerge 5.offer psychological consultancy advice so that employees can better adjust themselves to their work pressure. 6.offer career planing A successful career planing can lead people to a satisfying and rewarding lifestyle. Results High staff turnover will induce replacement and training cost,cause tense and stress,increase workloads,decline employee's morale and decrease productivity. 2.Meetings Preparations 1.Send them the exact time,location,agenda,the person who will attend and other documents they need to read. Creating a agenda helps participants know what they should should be talking about and keeps the conversation focused. Make sure the copies of agenda are available before the meeting. 2.It's important to communicate with speakers before the conference,to get to know the basic outline of their speeches. 3.Relevant equipments such as microphones,PowerPoints,OHP(overhead projectors) are need to ensure the meetings to go on smoothly. Speakers
2.1 What is important when aiming to improve career prospects (职业规划)? When aiming to improve career prospects, I would take four factors into account, namely, a good reading habit, a good command of foreign languages, a further education and organic frame of the world (先列出四论点). To start with, a good reading habit can enrich your knowledge. When you are reading business articles, the latest business events will give you a clue of what to do on your own opinions. Secondly, foreign language learning is becoming increasingly（有意识的替换more and more）popular in companies because it guarantees effective communication with overseas business partners. Thirdly, further education helps you to step forward. With more training, your proficiency will be improved. Last but not least, an organic knowledge system also plays an important part in the career development. A broadened horizon(开阔眼界) would enhance your professional skills. 2.2 What is important when deciding how to transport goods? When you are deciding how to transport goods, the destination of the delivery is the prime element to be considered（这也是表明观点的一种表达方式哦）. For the sake of (为了~~) convenience（论点1）, various means of transportation should be adopted with regard to different distance of the delivery. Furthermore, we can not overlook speed（论点2）. A more prompt delivery means a faster turnover（此处意为流通量，注意它的其他两种意思：营业额及turnover rate员工的离职率）. On the other hand, delivery and loading of the goods should not be neglected（论点3）. If the goods are not taken care of, there could be damages either in transit or during the loading and unloading process or by other reasons. If the percentage of the damaged portion is too high and the goods are in a bad condition, the company can suffer from a huge loss. And now it comes to the last point: price（论点4）. Other things being equal, as long as the transport company can handle the items properly(可以用专业术语“野蛮装卸”rough handling表示), we would definitely choose the one that grants us the best offer. 2.3 What is important when purchasing new machinery? When purchasing new machinery for production line(生产线), the level of automation should be considered first（论点1）. Just imagine how much labor it will save if the whole process is computerized and fully automatic, that is exactly the reason why we buy new machineries: to save labor and raise efficiency. Moreover, we should be aware of the maintenance requirement (论点2) of the machineries we bought. It should be stated crystal clear（完全明白，十分明了）in the payment terms（专业术语：付款条件，支付条款）whether it is the responsibility of the buyer or the seller to get the maintenance covered（意为“负责”）. Furthermore, quality should be viewed before the purchase（论点3）. Finally, if I were in charge of the purchase, my interest will be towards safety（论点4）. The visual of some worker getting caught in the blade（刀片）of the machinery is horrifying. If we don’t take this seriously, this image will not be a hypothetical case（噩梦
B E C中高级口语总结(根据 陈小蔚口语书各主题总结) -标准化文件发布号：（9556-EUATWK-MWUB-WUNN-INNUL-DDQTY-KII
主题 一．商务旅行/差旅 (1)前期准备preparation 1.accommodation：book a hotel（hall等）with adequate working facilities（such as fax machine，internet access，computers等） 2.transportation :choose a convenient（suitable）means of transportation (2)费用：hotel bills，traveling expenses，public transportation fares，fax or telephone charges， client entertainment expenses (3)考虑因素: 文化差异cultural differences：different thought patterns；working style；ways of decision-making；shopping habits；ways of seeing the world 如何应对: 1.promote the global mindset 2.become sensitive to the cultural difference/be open-minded 3.respect for native culture 4.consider cultural taboos 5.the staff should acquaint with differences in language， laws and social customs 6.relocate the employee to work abroad to experience different working style 二．员工培训training (1)主要内容：（内容+意义 https://www.doczj.com/doc/528912227.html,munication skills +avoid misunderstanding；get the work well done 2.customer service +it is critical to mee t customers‘ needs； increase customers’ satisfaction
BEC Oral Examinations Model paper (Vantage) Part One: Phase I I: Good morning/afternoon. I’m …and this is my colleague …. S/he’s just going to listen to us. Could I have your mark sheets, please? (To A) What’s your name? Where are you from? I: Thank you. (To B) And you? I: Thanks. Do you work or are you a student, B? I: (What do you do? What do you study?) I: What about you, A? (What do you do? What do you study?) I: What do you like most about your job/studies, A? I: (Why?) I: What about you, B? Phase II Communications -- I: Do you like communicating with other people by letter, phone or e-mail? Why? Well, it depends. Usually, I prefer letter, phone or e-mail because it is cost-effective. I mean these forms allow us to communicate with each other where and when we want to. But telecommunicating sometimes makes you feel isolated and out of touch, leading to demotivation and less productivity. I: Do you think companies should be able to contact their staff outside working hours? Why or why not? Employment -- I: Do you think interviews are the best methods of judging applicant s’ suitability for a job? I: How do you prefer to prepare for an interview? I: How do you prefer to deal with stress before and during an interview? Business meeting— I: Do you prefer to have a lot of things planned for each week?
1.1真题及答题思路(Authentic testing items & answer cues) (1)Can you tell me something about yourself? （这是第一部分考试经常出现的一个问题。面对这样的问题，考生的回答应该包括如下信息：your name, your age, your occupation (or your school and major) and your personality.） Sample answer for your reference: Well, my name is Zhang Peng. I’m twenty-one years old.I’m now studying in Dalian Maritime University towards a bachelor degree (of engineering / of science / of arts), majoring in navigation / marine engineering /physics / English. I think I’m an out-going person; I love making friends. (2)What kind of person would you say you are? （问及个人性格特点的问题也是一个常问见问题。该问题的各种不同措辞及若干关于个人性格特点描述的常用形容词，详见2.3.1的讲解） Sample answer for your reference: I’m always trying to be optimistic, no matter what kind of difficulty I have met with. And I sup pose I’m confident and positive, always working hard and sparing no effort to achieve my goals. Also I’m a person with a strong will and an independent mind. But that sometimes leads me to being impulsive, not calm enough, which is one of my major drawbacks. (3)Can you tell me something about your friends? （这个问题要求考生描述一下自己的朋友，考生可以考虑从朋友的数量、如何相识、朋友的性格、共同爱好等方面作答。） Sample answer for your reference: I have a large circle of friends. Most of them are my former school-mates /work-mates. They are all open, diligent and smart. We have a lot of common interests. We share both happiness and bitterness, and support each other in times of adversity /difficulties． (4)What has been your most valuable experience? （这类问题要考生叙述自己最宝贵的经历，考生应当有所展开，略加描述。） Sample answers for your reference: 1.Up till now, I believe my most valuable experience is studying here, in Peking University, which is regarded as the Harvard of China. I've got the chance to know many talented young people, and have
历年BEC中级商务英语口试常用句型总结100句 1 I want a package deal including airfare and hotel.我需要一个成套服务，包括机票和住宿 2 I’d like to change this ticket to the first class.我想把这张票换成头等车。 3 I’d like to reserve a sleeper to Chicago.我要预订去芝加哥的卧铺。 4 I won’t check this baggage这件行李我不托运。 5 I’d like to sit in the front of the plane.我要坐在飞机前部。 6 I missed my train.我未赶上火车。 7 I haven’t nothing to declare.我没有要申报的东西。 8 It’s all personal effects.这些东西都是我私人用的。 9 I’ll pick up ticket at the airport counter.我会在机场柜台拿机票。 10 I’d like two seats on today’s Northwest Flight 7 to Detroit, please. 我想订两张今天西北航空公司7班次到底特律的机票。 11 We waited for John in the lobby of the airport. 我们在机场的大厅里等约翰。 12 I’d like to buy an excursion pass instead.我要买一张优待票代替。 13 I’d like a refund on this tick et.我要退这张票。 14 I’d like to have a seat by the window.我要一个靠窗的座位。 15 You have to change at Chicago Station. 你必须要在芝加哥站转车。 16 We have only one a day for New York. 到纽约的一天只有一班。 17 Sorry, they are already full. 抱歉，全部满了。 18 I’d like to reserve a seat to New York. 我要预订一个座位去纽约。 19 The flight number is AK708 on September 5th. 班机号码是9月5日AK708。 20 There’s a ten thirty flight in the morning.早上10点半有班机。 21 I’m looking for my baggage。我正在找我的行李。 22 I’d like to make a reservation我想预订。 23 The sooner, the better. 越快越好。 24 I’d like to change my reservation.我想变更一下我的预订。 25 I’d like to reconfirm my flight from London to Tokyo.我要再确认一下我从伦敦到东京的班机。