Unit 1
Part II Listening practice
Task 1
Script：
Gary: Good morning, I'm Gary. Please take a seat.
John: Good morning, I'm John. Nice to meet you.
Gary: Nice to meet you. To start with, can you tell me why you are interested in working for our company?
John: First, as far as I know, your company has an impressive growth record. Second, I think my major and my past experience qualify me for the job.
Gary: I see. Which university did you graduate from? And what is your major?
John: I graduated from Peking University and my major is marketing.
Gary: Which company do you work for now?
John: BTC.
Gary: And what is your chief responsibility there?
John: I?m in charge of marketing activities in East Asia, for example, organizing trading conferences and arranging exhibitions.
Task 2
Script:
M: Come in, please.
W: Good morning, sir. I?m Karen Yang.
M: Good morning, Miss Yang. I?m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter? She is so beautiful.
M: Thank you. Ah… Miss Yang, I?ve gone through your resume. I?d like to ask you some questions now, if you don?t mind.
W: Of course not. please go ahead.
M: Well, can you tell me why you would like to work as a medical representative with us?
W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.
M: Don?t you think it?s a pity for you to leave your present job?
W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays?
M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we?ll determine your salary according to your performance.
W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?
M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.
W: That sounds fine. How much time will it take for me to be promoted here?
M: I?m not sure. It depends on your ability and performance. Maybe we?ll send you to one of ou r branches, if you like.
W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?
M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.
Part III Language Focus A
2. Script:
A; What kind of personality do you think you have?
B: Generally speaking, I am an open-minded(willing to accept new ideas能接受新思想的，思想开明的) person.
A: What are your strengths and weaknesses?
B: I?m cheerful and friendly, but sometimes I am not patient enough.
A: How do you get along with others?
B: I get on well with others.
A: What do you do for leisure?
B: I love traveling.
Part IV Video 1
Script:
Applying for the position of financial consultant财务顾问；理财顾问
Chen: Good morning, Ms Mandel.
Ms. Mandel: Good morning, sit down, please.
Chen: Thank you!
Ms. Mandel: You are Chen Bo, aren?t you? I?m Cathy Mandel, Director of the HR Department. Chen: Yes, I?m Chen Bo. Nice to meet you, Ms. Mandel.
Ms. Mandel: Nice to meet you, too. I?ve gone through your resume and would like to know more about you.
Chen: Thank you for your interest in me.
Ms. Mandel: To start with, would you like to tell me a bit about yourself?
Chen: Sure. I?m a senior student at GDUF. I expect to graduate this summer. My major is international finance.
Ms. Mandel: So why did you choose our company?
Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I?ve learned at university.
Ms. Mandel: As a major in international finance, what do you think you can do in consultancy? Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.
Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field? Chen: Last year, during the probationary period., I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access people’s strengths and abilities.
Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?
Chen: No problem, I don?t care about pressure or the environment as long as I enjoy the work. Ms. Mandel: Good. Now, do you have any questions to ask?
Che n: Yes, I?ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?
Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you?ve proved your worth.
Chen: Oh, great. If I?m accepted, I will do my best for the company.
Ms. Mandel: I wish you luck! We?ll notify you of our final decision by Friday.
Chen: Thank you! Ms. Mandel. Good-bye.
Ms. Mandel: Goodbye.
Part V Language Focus B
1 Script:
A: Let's start the interview with some questions. Tell me about your past experience.
B: I have six years' experience in the financial industry, working for three companies. For the past two years, I have been working in an investment bank(投资银行)
A: What qualifications do you have for this position?
B: I graduated from Peking University in 1998 and majored in accounting. I can speak English fluently and I can do bookkeeping(簿记；记账) and accounting to Western standards.
A: Why did you leave your last position?
C: I want to find a job that is challenging, where I can grow and develop.
Part VI Video 2
Script:
Applying for the position of Sales Manager
Script:
Wang: May I come in?
Mr. White: Yes, please do.
Wang: Good morning, sir. My name is Merry Wang. I?ve come for an interview, as requested. Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.
Wang: Thank you.
Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?
Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.
Mr. White: Really? That?s good. Then you must know something about our company?
Wang: Yes, a little. Your company is very famous. Your cosmetics(化妆品) and skincare products（护肤品）are very popular with women all over the world.
Mr. White: Huh, that?s right. Miss Wang, can you tell me which university you attended? Wang: Sun Yat-sen.
Mr. White: And what degree have you got?
Wang: I have a bachelor?s deg ree in business administration工商管理.
Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.
Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.
Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there? Wang: I?ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.
Mr. White: Why do you want to change your job?
Wang: I want to change my work environment, seek new challenges and broaden my experience. That?s why I want to move into sales.
Mr. White: What do you think is the most important qualification for a salesperson?
Wang: I think it?s self-confidence and quality products.
Mr. White: I agree with you. What salary would you expect to get here?
Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?
Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You?d report directly to the Regional Sales Director. Do you have any other questions?
Wang: Yes, only one. When can I get your decision?
Mr. White: I need to discuss with other board members. We?ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You?re high on my list.
Wang: That?s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.
Mr. White: Goodbye.
Unit 2
Part III Language Focus A
Script:
Conversation 1:
A: What is your job, Vincent?
B: I'm a Regional Sales Manager.
A: What are yon main duties?
B: My main duties are to develop customer relations and grow the sales of security products in Ohio.
Conversation 2:
A: What is your occupation, Flora?
B: I'm a business analyst. (产品需求分析员；商业分析师)
A: Which company do you work for?
B: I work for Delicate(精美的) & Elegant Fashion. It?s a British company.
A: What do you do for them?
B: I'm in charge of the budget.
Conversation 3:
A: What do you do, Patrick?
B: I' m a lawyer.
A: What does your job involve?
B: I give legal advice and assistance to clients and represent them in court or in other legal matters.
Conversation 4:
A: What kind of job do you have, Rachel?
B: I'm responsible for receiving visitors. I have to make sure all visitors check in on arrival, and
also arrange taxi and bus transport for them.
A: Are you in reception?
B: Yes, you're right. I'm a receptionist.
Part IV Video 1
Script:
Introducing titles and responsibilities
President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let?s give him a warm welcome!
Robin: Thank you!
President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him h ere. Now, Mr. Copperfield, I?d like to introduce the vice presidents and managers to you. Robin: It?s OK, thank you!
President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.
Robin: Nice to meet you, Ms. Bates.
Ms. Bates: Nice to meet you, Mr. Copperfield.
President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.
Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.
Robin: Glad to meet you, Mr. Hayes.
President: And this is…oh, where is Andrew Jefferson?
Robin: Mr. Jefferson? I?ve met him before. I heard he is one of the secrets of this company?s success. Everyone was raving about what a great job he?s done in …
Presid ent: Uh… speak of the devil… Mr. Jefferson has just arrived.
Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.
Robin: Good to see you, Mr. Jefferson.
Mr. Jefferson: Sorry, I?m late. I was talking to a client.
Robin: Oh, that?s OK. How many departm ents are you in charge of, Mr. Jefferson?
Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.
Robin: No wonder you?re so busy.
President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?
Ada Black: I?m Ada Black, responsible for management accounts.
Caroline Clinton: I?m Caroline Clinton, responsible for financial accounts.
Lucy White: I?m Lucy White, responsible for data processing.
Robin: Oh, good. Nice to meet you all, ladies.
Part V Language Focus B
Script:
Do you like your job?
Robin: What?s your job now, Jerome? Do you still work for that wholly funded American company?
Jerome: No, I left it three years ago. I have my own business now.
Frank: Gee, that?s great! How do you feel as a self-employed entrepreneur ?
Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it?s n ot very easy to run a business on your own. What about you, Frank? What are you doing now?
Frank: I?ve worked for several compan ies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I?m an advertising executive.
Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?
Frank: I?m always interested in new challenges. I know changing jobs frequently can be a waste of a company?s human resources, but I?m gaining a lot of experience! How is your job, Colin? Colin: I?ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.
Frank: Do you like your job?
Colin: The salary and benefits are Ok, but I don?t like the work environment. You know, the workshops are very noisy sometimes. Also, I don?t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?
Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I?ve been to a lot of places.
Colin: Maybe I should think about becoming a buyer…
Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.
Janet: Hi, guys, may I join you?
Everybody: Sure. Have a seat.
Janet: You enjoy getting together, don?t you?
What are you talking about?
Robin: Jobs. What kind of job do you have, Janet?
Janet: I?m the Public Relations Manager in a holding company.
Colin: Do you enjoy it?
Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.
Robin: How about your working hours?
Janet: That?s the trouble. I usually have t o work overtime because I often have dinner parties in the evening. I don?t get enough time with my family and baby.
Unit 3
Part II Listening practice
Task 1
Script:
A: Good afternoon, this is Lizhong Company. How can I help you?
B: Good afternoon. Please put me through to extension 586.
A: Hold on, please.
C: Hello, Mr Li?s office.
B: Hello, I?d like to speak to Mr. Li, please.
C: Who?s calling, please?
B: David Smith from NMV.
C: Just one minute, please.
Task 2
2 Script:
A: Good morning. Paper Mills plc. How can I help you?
B: Good morning. Can I talk to Paul Osman, please?
A: Who?s calling please?
B: Simon Weller, calling from Singapore.
A: Well, Mr. Weller, I?m afraid Mr. Osman is not available at the moment. He has just left for a workshop.
B: What time do you expect him back? I need to talk with him.
A: He told me he would come back in half an hour. Can I take a message or would you like to call him on his cellphone?
B: I?ll try his cellphone. Could you give me the number, please?
A: 134********.
B: Just let me check that. 134********.
A: That?s right.
B: Thank you. Bye.
Part III Language Focus A
1. Script:
1.Man: Hello. Gary Black speaking. May I have a word with Ava?
Woman: Hang on a moment, please.
2.Woman: Good morning, Michael Wang?s office. Who?s speaking?
Man: Good morning. Oliver Tong from Angel Toy.
3.Man: Hello, is Linda there?
Woman: Sorry, she?s out. Would you like to leave a message or will you ring back later?
4.Man: Could you put me through to extension 891, please?
Woman: Certainly, please hang on a minute.
5.Woman: Sorry, I must ring off now. I?ve got a call on the other line.
Man: All right. Bye.
2 Script:
Operator: Hello, ABC Ltd. How can I help you?
Paul: This is Paul Jackson of Grandiose. Can I have extension 3421, please?
Operator: Certainly, hold on a minute. I'll put you through.
Roy: Louise Paulson's office, Roy speaking.
Paul: This is Paul Jackson calling. Is Louise in?
Roy: I'm afraid she's out at the moment. Can I take a message?
Paul: Yes. Could you ask her to call me at 979-326-8965? I need to talk to her about the order; it's urgent.
Roy: Could you repeat the number please?
Paul: Yes, that's 979-326-8955 and this is Paul Jackson.
Roy: Thank you Mr. Jackson. I'll make sure Louise gets this as soon as possible.
Paul: Thanks. Bye.
Roy: Bye.
Part IV Video 1
Script:
Leaving a message
Receptionist: Hello, International Sales.
Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.
Receptionist: Yes, Mr. Schulz, who do you want to speak to ?
Mr. Schul z: I?d like to speak to Mr. Matthews.
Receptionist: Fine. Hold the line, please. I?m connecting you now.
(connected)
Miss Perez: Hello. Mr. Matthew?s office. Who?s calling please?
Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? Miss Perez: I?m afraid Mr. Matthews isn?t available. He?s gone to Hong Kong on business for a few days.
Mr. Schulz: When do you expect him back?
Miss Perez: He?ll be back on Friday afternoon. Is it urgent?
Mr. Schulz: Yes.
Miss Perez: Can I take a message for him?
Mr. Schulz: Yes, please. Will you tell him that we?ve just received your sample of the new assembly coffee table and are quite happy with it?
Miss Perez: Sure. It?s very kind of you to say so. Can we expect an order from you?
Mr. Sc hulz: That?s why I?m making the call. Please tell Mr. Matthews we?re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.
Miss Perez: OK, Mr. Schulz. Anything else?
Mr. Schulz: One more thing. Ple ase inform Mr. Matthews that I won?t be able to get to your company that early this Saturday because of the rail strike. It?ll probably be afternoon before I arrive.
Miss Perez: No problem, I?ll give him the message.
Mr. Schulz: Thanks.
Miss Perez: You?re welcome. Goodbye.
Part III Language Focus B
1. Script:
1.Bennett is a famous doctor. Please call him on 875-9368 before you go to see him.
2.Miss Black is on holiday now. the telephone number of the hotel she is staying in is
305-636-8430.
3.The number of the order is 5312/A12(five-three-one-two-stroke-capital A-one-two).
4.This is John Bartholomew, B-a-r-t-h-o-l-o-m-e-w.
5.The name is Holt & Frier: H-o-l-t and F-r-i-e-r.
6.The name of the company is DINER. D for Dora, I for island, N for Northpole, E for Edward,
and R for Richard.
2. Script:
A: Hello. 8819579.
B; Hello. May I speak to Nathaniel?
A: Sorry, who would you like to speak to?
B: Nathaniel.
A; There is no Nathaniel here. What number did you want?
B: 8819759.
A: This is 8819579. I think you?ve got the wrong number.
B: Oh, I?m sorry to have disturbed you.
A: That?s all right. Bye.
Part VI Video 2
Script:
It?s hard to connect you!
First attempt
Receptionist: Good afternoon, this is DNM. How can I help you?
Ms. Mandel: Good afternoon. I?d like to speak to Mr. Miller, please.
Receptionist: Mr. Miller? Hold on, please. I?ll connect you.
(connected)
Leo Miller: Mr. Miller speaking. Who?s calling please?
Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?
Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I?m afraid you?ve dialed the wrong extension.
Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller?s extension, please?
Leo Miller: Sorry, I haven?t got a directory on hand now. Would you mind calling the switchboard again? I?m sorry not to be of more help.
Ms. Mandel: Oh, Ok. It doesn?t matter. I?ll call to the receptionist. Thank you, anyway.
Second attempt
Receptionist: Good afternoon. How can I help you?
Ms. Mandel: Good afternoon. This is Ms. Mandel again. I?m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.
Receptionist: Oh, there are two Mr. Miller in our company. I?m very sorry, I didn?t notice that. I?ll put you through right now. Please wait a minute.
Ms. Mandel: OK. I?m holding.
(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)
Third attempt
Receptionist: Good afternoon. How can I help you?
Ms. Mandel: It?s me ag ain—Ms. Mandel. I?m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It?s a rush o rder, and we need it urgently. Can you help?
Receptionist: Of course. I?ll go and find him and ask him to ring you immediately. There may be a problem with his line.
Ms. Mandel: OK, thank you so much.
Fourth attempt
(Mr. Miller is in his office. The phone line is connected.)
Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!
Henry Miller: Oh, I?m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.
Ms. Mandel: Oh, O K. Mr. Miller, I?m calling you about…
Unit 4
Part II Listening practice
Task 1
Script:
1. Distribute the list of action points.
2. Distribute the agenda(议事日程) of a meeting.
3. Circulate((文章等)传递，传阅，散发) the minutes(会议记录) of a meeting.
4. Make a decision.
5. Collect information and feedback.
6. Decide on the topic of the meeting.
7. Write the minutes of the meeting.
8. Arrange seating.
9. Invite participants and confirm attendance(出席的人数).
Task 2
Script:
(1) Sometimes the participants don't know the purpose of the meeting.
(2) People often start to argue and then they get angry with each other.
(3) Lots of meetings I go to have no written agenda.
What often happens is that the chairperson just rushes through the agenda（使匆匆通过各项程序）, in order to finish the meeting on time.
(4) Well, often some members are late, so we have to sit there waiting until everyone arrives so that the meeting can get started.
(5) The meeting finishes late because too much time is allowed for discussion.
(7) Yes, but not all the items n the agenda are dealt with.
(8) I've been to so many meetings that ended without any decision being made.
(9) No one is asked to take notes and keep the minutes of the meeting.
(10) The chairperson doesn't control the discussion and everyone talks at once.
Part III Language Focus A
1. Script:
Conversation 1
A: I really think we need to get some people together to discuss this problem. If we don?t, it'll just get worse.
B: I believe you're right, Leon. Who are you thinking of including?
A: The Accountant, our Purchasing Manager采购经理；采购部经理, Tony, and of course, you and me.
B: All right, then. What are you going to tell them beforehand?
A: I?ll giv e them this news report and the letter describing our problem. Do you think that's OK? B: Yes, that's fine. Let me know when and where.
Conversation 2
B; Good afternoon! I appreciate you all being here for this important meeting. Leon has asked you to join us to talk about the problem. You've all read the news report and the letter, so let's get on with the discussion and try to solve the problem before it gets worse. Leon, Could you start? Conversation 3
A; Let?s see, we'll begin with my boss opening the meeting. He can remind everyone about the report and letter. Then we should have the Accountant report on the cheques that have been written. Following that, we'll ask the Purchasing Manager to review the purchasing procedure. I'm sure my boss and Tony wi ll have some questions then, so next we?ll have questions. Then, we can go on to a discussion. Finally, hopefully, we'll make a decision and close the meeting. There, that should do it!
Conversation 4
A: Hello! Why don't you sit here? Would you like a cup of coffee or tea?
C: Thanks! Coffee, please.
A: Good afternoon, Tony. Here's a seat for you.
B: Is everyone here yet?
A: No, not quite. The Accountant has still to come. Boss, here's your coffee.
B: Thanks. I want to get started on time.
A: I know. I' m sure we will.
Conversation 5
D: Hello! Accountant's Office.
A: Hello! This is Leon. Our boss wants to call a meeting to discuss a particular problem. Can you make it tomorrow afternoon?
D: Tomorrow afternoon? What time?
A: He'd like to begin at 2: 30, in the conference room.
D: Yes, I think I can make it. I have a lunch meeting, but I'll hurry back in time for the meeting. A: Good. I?ll bring the information to your office in a little while.
D: OK. Thanks.
Conversation 6
A: So, from our discussion this afternoon, it sounds like what we need to do is to stop the payment on this cheque, and contact our lawyer. Is that the decision you all think we should make?
C: I'll begin looking for new suppliers供应商. That seems to be important, as well.
B: Yes, it is. We must do that.
D: I?ll call the bank immediately and stop payment.
B: And, Tony, we'll follow your advice and turn the rest over移交(职位、责任) to our lawyer, That seems to be the best way to handle this-for all of us.
2. Script:
(G: George; M: Mary)
M: George, could you help me plan this meeting? I don?t have much experience planning meetings and you?ve been with the company for a long time. So…
G: When is this meeting, Mary?
M: Well, it?s this Fr iday.
G: Friday, hmm. What kind of meeting is it going to be?
M: We?re going to have a meeting with some new clients and try to get them to buy our new line of sportswear.
G: Well, that sounds easy. The first thing we need to do is to create an agenda for the meeting and then give copies of it to everyone who is going to be attending.
M: No problem, I have a list of all the people right here. The boss says that he wants the people from the sales department and the design department to give a short presentation.
G: OK, but we should let them know as soon as possible. Ask them how long they will need for their presentations. Also, we should ask them if they are going to need anything special for the meeting, like a projector. I remember one time I forgot to ask about this and it was really embarrassing to be unprepared. Which meeting room are you going to use?
M: Er, I think we should use 401; it?s the most comfortable room.
G: Good idea. Is the boss going to make a presentation, too?
M: Yes, he wants to tell the clients about the history of our company.
G: OK, let?s write the agenda. It?s this Friday, the 1st of December. What time does the meeting start?
M: 10:00 am, and it should be finished by noon because the boss is going to take them out for lunch afterwards.
G: No problem, that should be more enough time. The first thing on the agenda should be to introduce everyone to each other. Then the boss gives them the information about our company. He usually takes about 10 minutes to do that.
M: I think we should let the design people talk before the sales people, so that they can explain the products first.
G: That?s a good idea. The customers need to know what they are going to buy first. After the presentations we should allow time for a discussion, in case the clients have any questions. If they don?t and the meeting is over more quickly than expected, you could give the clients a tour of the office. I think that would really impress the boss.
M: Hey, this agenda looks good. I?ll go make copies for e veryone.
G: OK, don?t forget to make some extra copies to give the new clients and anyone else who for gets to bring theirs. Oh, one last thing, don?t forget to dress up for the meeting.
M: I know. Thanks for all of your help.
Part IV Video 1
Script:
Why are we here?
(Sales have dropped! Larry Hunter, Marketing Manager of B&N, calls a meeting at short notice.) Gregory: Do you know why we are here?
Richard: No. I have no idea. He just popped in and told me there would be a meeting at 3:00. Amy: I?m afraid it?s about cuts. I saw him this morning and he?s not happy.
Larry: Bad news! I guess you?ve all seen last month?s sales figure for the laptop X600.
Amy: No, actually I haven?t.
Richard: Me, neither.
Larry: Oh, well, there?s a 21% drop from July.
Gregory: 21%? That?s a disaster!
Amy: I suppose you?re going to blame my sales team.
Larry: No, Amy. We are not going to blame anyone. Not today. We need to decide what we are going to do about it.
Richard: Wait. Before we go on, can we have a look at these poor figures?
Larry: Sorry, I?m not sure if I have…Ah, yes, I?ve got a few copies here. As you can see…Amy: Larry, I want you to know that it?s not my fault! My people have been working really hard to promote sales.
Larry: Yes, yes, I know. But the fact is that the results are not good.
Richard: Maybe we can…
Amy: You should trust your team! There are always ups and downs in sales!
Larry: Look, Amy. I do have confidence in my team! I have called this meeting to see what my team suggests we do! So shall we get on with it? I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures? Gregory: Ur…Sorry, I don?t have anything prepared since I didn?t know…
Larry: Oh, well…
Part VI Video 2
Script:
What can we do?
(Sales have dropped! Larry Hunter, Marketing Manager of B&N, calls a meeting to solve the problem.)
Larry: I?m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?
Together: Yes.
Larry: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it. It might not be easy, but I want to finish the meeting by 3 o?clock.
Gregory: OK.
Together: Uh-huh.
Larry: Now, Amy, what do you think?
Amy: Well, there?s a lot more competition out there now.
Larry: That?s true, but our prices are competitive.
Richard: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.
Amy: I think they?re working pretty hard already.
Larry: But it?s not hard enough, Amy! They need something to give them a bit of a push. What about the bonus system? How many salespeople get bonuses now?
Amy: Not many.
Larry: Really? Why not?
Amy: The sales quotes are pretty high. You have to make $60,000 in sales. That?s a lot. Most people average about $45,000.
Gregory: Per month?
Amy: Yes.
Richard: Well, maybe we should lower our quotas.
Larry: How?s that going to motivate them, Richard?
Richard: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get…
Amy: I don?t see the point. How?s that going to increase sales?
Larry: Let him finish.
Richard: Well, I think the quotas are just too high. The salespeople don?t think they can reach them so they don?t try. But, if someone is making, say, $45,000, and if the target is 50,000, then they?ll work just a little bit harder to reach 50,000.
Gregory: I see what you mean. And if they get a nice bonus at $50,000 then they?ll work even
harder the next month.
Larry: Yes. You?ve got a good point! Let?s come up with a proposal for lower quotas.
Unit 6
Part II Listening practice
Script:
1. Coca-cola products are consumed at the rate of more than 1 billion drinks per day.
2. Nike is the world?s leading designer,marketer and distributor of athletic footwear, apparel, equipment and accessories.
3. Sanyo is a global manufacturing company with more than 60,000 employees worldwide.
4. KFC has over 13,000 outlets around the world serving some 8 million customers each day.
5. Motorola first introduced the DynaTAC cellphone in 1983 and changed the way the world communicates.
6. FedEx leads the express industry in connecting global customers with the world?s fastest growing market, China.
7. HSBC has its headquarters in London and operates in 5 regions.
8. Mercedes-Benz has been the world?s most innovative car brand for more than 100 years now. Task 2
1. Script:
Distinguished guests, ladies and gentlemen, good morning. I am very honored to have the opportunity to address such a distinguished audience. My name is Monica Li and I?m in charge of the PR Department of Oracle China. What I?d like to do today is to provide you with some general information about Oracle Corporation and its latest developments in China. Hopefully, this introduction can help you gain a better understanding of our company.
My presentation will be divided into 2 parts: Firstly, Oracle and Secondly, Oracle China. The Presentation will last about 5 minutes. If you have any questions, please feel free to ask at the end of my presentation.
2. Script:
I will start with Oracle, our parent company(母公司，总公司). Oracle Corporation, the world’s largest enterprise software company, was founded in 1977 by Larry Ellison, Bob Miner and Ed Oates. Headquartered in Redwood Shores, California, Oracle’s worldwide headcount(职员总数) now exceeds 42,000 with an annual revenue(年收入) of 11 billion dollars. The company offers its Oracle 9i E-Business Platform (电子商务平台)and Oracle E-Business Suite(电子商务套件), along with related consulting, education, and support services ((技术)支持服务) in more than 145 countries around the world.
In 1989, Oracle formally entered China’s market and became the first global software gian t(大公司；大企业;巨头) to open offices in China. Relational database（关系数据库；关系型数据库）technology originated by Oracle is now serving Chinese users. In July 1991, after nearly two years’hard work, Oracle established a wholly-owned company（独资公司）in Beijing—Beijing Oracle Software Systems Co., Ltd.—to better exploit and serve the rapidly growing market here. On August 8th, 2000, Oracle China formally opened its new office in the China World Trade Center, Beijing. This prestigious opening showed the development of Oracle?s long-term involvement and commitment in the Chinese market. At present, Oracle China has set up branches in Beijing, Shanghai, Guangzhou and Chengdu, providing Oracle’s 9i E-Business platform and
Oracle E-Business Suite, as well as related consulting, education and support services for the Chinese market. By speeding up the localization（本土化）of products, applications, channels and services, Oracle has realized a continuing and healthy development of its business in China.
This is all I want to say about Oracle and Oracle China and I hope this brief introduction has helped shed some light on（使……被了解）our company. So, are there any questions you’d like to ask before we move on?
Part III Language Focus A
1. Script:
Good afternoon and thank you for making the effort to be here with us today. My name's Rachel Rawlins and I'm responsible for publ ic affairs. What I?d like to do today is to talk about our recent corporate campaign. This brief talk will hopefully act as a springboard for discussion. I'm going to look at the corporate campaign from three points of view; firstly, the customers?; second ly, the financial institutions?; and finally, the shareholders?. If you have any questions, just interrupt me as I go along. Your point of view may well be different, and we'd like to hear from you.
2. Script:
a.My name?s Nick Owen. I?m the new Finance Manager(财务经理) and I hope you
won?t give me too hard a time!请别让我为难/难为我。
https://www.doczj.com/doc/6713000371.html,dies and gentlemen. It?s an honor to have the opportunity of addressing such a
distinguished audience.
c.The subject of my paper today is an analysis of the effects of a low-calorie（卡路里）
diet on teenagers.
d.I?d like to tell you today about the results of our recent survey on potential cost savings
（成本节省；成本节约）.
e.My aims are to inform you of the recent research findings and to draw some tentative
conclusions（不确定的、试探性的，暂时结论）.
f.This talk should serve as a springboard for a discussion of the advantages and
disadvantages of these savings.
g.I will talk only ten minutes of your time this morning.
h.During the next half-hour, you will here about a wide range of（广泛）research.
i.I?d divided up my presentation into three parts: firstly, we?ll look at the level of savings
that we need to research; secondly, I?ll run through the options（选项）open to us; and finally, I?ll give my suggestions.
j.The subject can be looked at under two headings（标题）: firstly, the definition of this kind of diet; and secondly, the effects.
k.We have set aside (留作…之用;留出…用于) ten minutes for the questions following the presentation.
l.Feel free to stop me at any time for questions.
Part IV Video 1
Script:
Making a start
Hello, and welcome to Standard Electronics. I'm Geoff Bolton, the Factory Manager in charge of the plant you'll be seeing today. I know you have come a long way today, so we aim to make your tour both interesting and worthwhile. Before we start the tour, I'd like to give you a brief presentation about the company. It will last about 15 minutes and I'll be using the flip chart. Since
there's quite a lot to cover, I'd be grateful if you'd hold any questions until the end of my talk.
As you can see. I've divided up my presentation into three main parts. First of all, we'll run briefly through the history of the company. Secondly, I'll tell you something about our main markets—this is important in understanding the production process. And finally, I'll come to the people—our most important asset.
OK! Let?s start with the history. Standard Electronics started out as a private limited company when it was first established in 1985…
Part V Language Focus B
Script:
I?d like to welcome all of you here today. First, I?m going to tell you about our company, Business Consultant Services, and the positions we are hiring for. After that, we?ll have some time for questions, OK?
Business Consultant Services provides business software and consulting services. We started out in 1997. Our head office（总公司）is in Seattle, in America, but we have offices all over the world, and we have approximately 4,000 employees. We have 1,800 clients worldwide. Many of our clients are large corporations, but we also work with small and medium-sized businesses（中小型企业）. Our annual income in 2003 was about 90 million dollars.
We?re growing pretty fast right now, and a lot of our growth is in Southeast Asia. We came to Thailand in 2000, and we now manage about 29 accounts(固定客户，老主顾（尤指公司）) here. We?re opening another office in the south of Thailand this month. In addition to Thailand, we have a very busy office in China. We?re working for an oil company in Singapore, and we?re starting a large project for a bank in Malaysia.
So, this is why we are looking for new employees and why I am here. In fact, this is why we?re all here. We have openings（职位的）空缺for…..
Part VI Video 2
Script:
What is the point?
I?m sorry. I?m a bit late … um… I?m not exactly sure how to start this… um… I suppose I should start by telling you something about the Brewery. It?s old of course, very old, and… it was founded in 17…1778. Yes, I think that?s right. So it?s very old brewery and … um… we use traditional production methods and our products are very, very old … very traditional. Um…oh, we also do European type beer and, well, sales have increased a lot over the last year.
Of Course, we were a family firm. Well, in fact, we still are a family firm. As you know, the present owner is Ralph Barrald…um…we continue to run as a family firm and this is important to the corporate image. Well, in fact this is why we?re here today to discuss the corporate image and decide if we…well, if it needs to change. We also have horses… you may have seen them delivering the beer to the local pubs, yes?
Yes, yes…um, production has actually dropped a little over the last few years, although pr ofits have actually gone up and that?s something we need to discuss…I mean, can we continue as a small, independent brewery?
Anyway, that?s about it. So…um…that?s the main question today. So I don?t know whether that helps at all, but it?s all can think of really, so I, I?ll leave…I think that?s that, so I?ll leave it there, OK? Right.
Unit 7
Part II Listening practice
Task 1
Script:
1. This shirt feels smooth since it is made of rayon.（人造丝）
2. This kind of truck is 6 meters long,
3.2 meters wide, and 3.5 meters high. Its maximum load is 8 tons.
3. The clock is shaped like a pumpkin.
4. Our products are elegant, durable（耐用的）, small in size, light in weight, and reasonable in price.
5. Our product is the best-selling model of its kind.
6. The main selling point of this PDA（personal digital assistant掌上电脑）model is its large memory.
7. This biscuit comes in 5 flavours.
8. The volume of this container is 2 litres.
9. Maybe this watch is a bit expensive, but it is waterproof （防水的）and stylish(时髦的). Task 2
1.Script:
Script:
Seller: Can I help you, sir?
Buyer: I?d like some information about your microwave ovens.
S: OK. What would you like to know?
B: What's your most popular model?
S: Well, our most popular model is the B414. Here, this one. As you can see, it looks good and the price is low.
B: What's the target market?
S. It's for people with small kitchens.
B: I see. How many colours?
S: It comes in 3 colours---white, black and grey. The white one is the best seller.
B: Does it have any special features?
S: Yes, its user-friendly design. You can try it to see. It is easy to operate.
B: Hmm, how about the warranty?
S: 12 months.
B: And how much is it?
S: The trade price is 48 US dollars.
B: That?s not bad. One more question: What about delivery?
S: We can deliver within 5 days.
B: OK. Thank you. I?ll get back to you.
2. Script
Seller: Hello. Jason Office products. What can I do for you?
Caller: I'm calling about office furniture and equipment.
S: Could you tell me what you need?
C: Well, I think we need 2 filing cabinets文件柜with locks that are suitable for files with large
pages. Is that type of cabinet available?
S: Yes, We have 3 kinds of those cabinets available right now, two with three drawers and on with 4 drawers.
C: I prefer the one with four drawers. It will hold more files, right?
S: Yes, but it takes up more room. It's 54-and-a-half inches high and 16 inches wide.
C: That's fine. Hmm, I need to know how deep each drawer is.
S: 39 inches.
C: What?s the unit price?
S: It has been selling for a 20% discount since yesterday. It's only $748 now.
C: It's still expensive.
S: Yes, it's not cheap, but I'm sure it's the best cabinet you'll find in town. It?s all steel and the guarantee period is 18 months.
C: Have you got any wooden computer desks?
S: Yes, we have some very stylish multipurpose wooden desks.
C: How big are they?
S: They come in different sizes.
C: You see, our office is not large. The desk can't be wider than 50 inches.
S: In that case, I would recommend the SAFCO desk. It's 48 inches wide, 27 inches deep and about 30 inches high.
C: That will fit perfectly! How much is it?
S: The list price（价目表价格；制造商定价；建议售价）is $ 289, but you can have it now for $199. It's on sale.
C: That's not bad! I'll probably take it.
S: Would you like place an order now?
C: Oh no, not yet. I need to look at it before I buy it
S: I think you're right.
C: Oh, I forgot one more thing: the printer! You sell printers, don't you?
S: Yes, we have a big collection of printers here. Which brand and model would you like?
C: I'm not sure. I think we want something inexpensive but of good quality.
S: I suggest you buy the EPSON inkjet color printer（喷墨打印机）. It's the best choice if you have a limited budget since it only costs about $112.
C: How big is it?
S: It's quite small in size, about 8 inches long, 6 inches wide and 4 inches high.
C: Well, that sounds like what I want. I'll drop in this afternoon. Thank you.
S: My pleasure.
Part III Language Focus A
Script:
Do you have friends or family members you would like to see more often? When you phone colleagues, would you like to see their faces? The ViaTV Desktop videophone means that you can!
As you can see, it's small, elegant and ideal for the office or home, even for business trips. It's very easy to set up: all you need is a touch-tone phone( (电话机)按键式的.). You don't need a computer or any special software. It's also very easy to use, as easy as making a normal telephone call.
The ViaTV Desktop videophone has many features. First, it has full-color motion video（彩色、全色动画视频图像）which means you can see the other person's gestures and changes of expression. The picture quality is excellent. Second, it has an adjustable picture setting（图像状态设置）that enables you to change the mode to get an ideal image even for viewing designs or documents. Third, its audio quality is exactly the same as a normal telephone call.
In addition, the ViaTV Desktop videophone has a preview mode so that you can check what you look like before the other person sees you! And finally, the privacy mode is an important feature. You can use it to block the image but keep the voice connection.
Now, of course, just as any means of communication, it?s worthwhile to have a set. We have a special offer(特价，削价) on at the moment, so now is the time to buy the ViaTV Desktop videophone. Put yourself in the picture.
Part IV Video 1
Script:
(Helen White comes into an office furniture retail store. The shop assistant David Brown meets her)
David: Good morning.
Helen: Good morning. Have you got that Canon iR2270 photocopier复印机?
David: Yes, madam. It's right here.
Helen: Great! How much is it?
David: Let me see..iR2270, hmm, $2,450
Helen: Ooh, it's not cheap!
David: Yes, the price is a bit high, but it makes the best copies in the shortest time. It has been the best-seller for 3 months.
Helen: I know it's good. We have one in our office. But I'm afraid my boss won't like the price. Can you give discounts for bulk（大宗，大批（买卖））? We want to buy 4 0f them.
David: In that case, we can cut the price to $2,330.
Helen: $2,330... That's about a 5% discount. Right?
David: Yes, that's the lowest price we can offer.
Helen: OK. How long is the warranty? One year?
David: Three years from the date of purchase.
Helen: Good. How about its after-sales service? You know, photocopiers have jamming problems all the time. It's a real nuisance!
David: l can assure you that you won't have much problems with this model．Besides, we offer free on-site service （现场服务，上门服务）for the length of the warranty. And then $150 a year after that. If there?s something wrong with the machine, just contact us. We?ll send a technician over as soon as possible.
Helen: Good. And what about the guarantees?
David: Well, there's a 7-day money-back guarantee（如对货物不满可退回货款的）退款保证if you're not satisfied with the machine. Or if you have any problems, just bring it in and you can have a refund（退款）.
Helen: Fine. Oh, one more thing. How soon can you deliver them to our office?
Da vid: Well, I?m afraid there's a slight delay on orders at the moment. We could send them to you at the end of the month.
Helen: You mean we have to wait for 3 weeks!
David: I'm afraid so.
Helen: That will be too late! We need them next week.
David: Er, how about this one, iR2010? We have plenty of this in stock. lf you place the order now, you can have them by tomorrow at noon.
Helen: I don't know. How does it compare with iR2270?
David: They are a similar size and have similar functions. The only difference is iR2270 can print 22 copies a minute, while iR2010 prints 2 copies less.
Helen: That doesn?t matter. How much is this one?
David: $2,200 each, if you buy 4
Helen: $2,200. That?s…
David: That?s $130 less than the iR2270
Helen: Sounds not bad. I think we could have these.
David: Do you want to place your order now?
Helen: Yes. But can you first show me how it works?
David: Sure. You see these buttons here?
Part V Language Focus B
Script:
From Honda Motor Company comes a new small, lightweight humanoid（有人的特点的）robot named ASIMO that is able to walk in a similar manner to a human being?s. ASIMO is an abbreviation for “Advanced Step in Innovative Mobility（灵活性）.” It is an amazing product that can be helpful to humans as well as of practical use in society.
Compared to Honda's previous walking robot P3 made in 1997, ASIMO is smaller, lighter and its design is more people-friendly. P3 is 160cm tall and weighs 130kg while ASIMO's height is only 120cm and its weight has been reduced to a mere 43kg. Other special features include more advanced walking technology, simplicity of operation and an increased range of arm movement.
In December 2005, Honda debuted（初次推出，介绍）its new ASIMO model. This model is 10cm taller and 11kg heavier than the first ASIMO. It can walk alongside its controller, and is able to move carts（手推车）and other objects around at will. And, with a newly developed total control system, it can act as a receptionist, or even deliver drinks on a tray（托盘）. The new ASIMO is also more agile（敏捷的，灵活的）than its predecessor（前任）, as it is able to run at 6km/h, and even to turn while running.
Part VI Video 2
Script: It does more than you expect!
(Tiger Braun, a project manager, is presenting a product to his sales staff.)
(The underlined sentences are spoken by one or some of the sales staff.)
Hello! Am I late?
No, it?s 8:55.
Good! Have you seen the brochure on the desk?
Yes!
Thank you all for making it here. I know you are busy at this time of the year. Can I take this opportunity to wish you all a merry Christmas?
Merry Christmas! Merry Christmas!
So, everybody?s here! Good, then I?ll get started.