高考英语投诉信作文写作技巧
投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。投诉信应包括三个方面的内容: （也就是说整封信就分为三段话完成）第一段：表明写信目的:投诉的内容
第二段：投诉的具体原因;
第三段：希望得到的结果。在语言方面,要注意把握分寸, 要公平、公正。
（常用语块和套用句式都要背）
常用语块
1.抱怨complain about
2.表达不满convey/express ones dissatisfaction
3.忍受put up with/bear
4.对……满意be content/satisfied with
5.糟糕的服务poor service
6.采取措施take measures
7.解决问题deal with/solve the problem
8.预防……发生prevent sth. from happening 9.调査此次事件investigate/look into the matter/incident
10以粗鲁的方式in a rude manner 11.向…道歉make an apology to. sb./apologize to sb.
12.出乎意料out of one's expectation
13.不用说needless to say
14.尽快as soon as possible
15.把某事牢记在心bear/ keep sth. in mind
套用句式
1.我写信是投诉关于…
I am writing to complain about…
2.这几年我对你们们的服务都很满意但是我写信是表达关于…的不满。
I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…
3.有一些主要原因为什么我对不满意。首先,…。更糟糕的是,…。最后…
3. There are some main reasons why I am not content with… At first... what's worse, … Eventually…
4.我真诚地希望你能认真调查这件事情以及采取恰当的措施,防止类似事件再次发生。
I sincerely hope that/It is my sincere hope that you will look into/investigate the matter /incident seriously and proper measures should be taken to prevent such an incident happening again.
5.你若能尽快采取措施处理这个问题，我将感激不尽。
I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
短文改错
Dear Sir，
I'm writing to express my dissatisfaction about the mobile phone of dephone-s250 I bought in 20th
Apr 2015 at Teemall.
Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told
that the model had been sold out and I had to wait at least three month for a new one. Later I went to the
repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare
parts. I was so desperate on hear that. What can I wait that long?
Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate
it if you could take measures to solve the problem as soon as possible
Sincerely yours
Bu Man
作文训练：假定你是李华,上周六,你有一次不愉快的就餐经历,对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：
1.问题:牛肉面有苍蝇,服务员态度粗鲁
2.要求:餐厅赔礼道歉。
注意:1.词数100左右;2.可以适当增加细节,
以使行文连贯;3.开头语和结束语已为你写好
Dear Sir,
I’m a frequent customer in your restaurant.___________________________________________________
______________________________________________________________________________________ ____
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______________________________________________________________________________________ ____
______________________________________________________________________________________ ____
______________________________________________________________________________________ ____
______________________________________________________________________________________ ____
______________________________________________________________________________________ ____
______________________________________________________________________________________ ____
______________________________________________________________________________________ ____
______________________________________________________________________________________ ____
______________________________________________________________________________________ ____
______________________________________________________________________________________ ____
I look forward to a better service next time.
Sincerely yours
Li Hua
1.in+on具体到某一天用介词on
2. before-+after根据句子的逻辑意义,应该是“十天后”,故用after
3.sent→send与or前面的ring应保持一致。
4.them+it指代所买的手机,应该是单数,故用代词it
5. month-months因为是三个月,故用复数形式。
6. impossibly→ impossible此处作表语,故用形容词。
7.hear- hearing介词on后应接动名词形式。
8.What→How根据句意应该是“我怎么可以等那么久呢？”故用how。
9.去掉send后的to因send是及物动词。10.在same前加the因the same属于固定搭配。
Dear Sir,
I am a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I ' m writing to express my dissatisfaction about the poor service of your waiters.
Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didn't change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers
is unacceptable.
It's my sincere hope that you can investigate the matter seriously and make a formal apology to me.
I Look forward to a better service next time.
Sincerely yours
Li Hua
高考英语作文:投诉信 投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。 January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didnt work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didnt help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didnt seriously think of the interests of customers.
View：This page can be viewed as a slideshow: Introduction:Letters of complaint usually include the following stages: Background Problem - cause and effect Solution Warning (optional) Closing Background This section describes the situation; e.g. I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2011 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year. Problem 1.Cause: On 28 March 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. Firstly , I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable .You sent us an invoice for $10,532, but did not deduct our usual 10% discount .We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 2.Effect: This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books. Solution I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday. Warning (optional) Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Wednesday, 13 April 2011, you will incur a 10% late payment fee. Closing:look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly. Politeness；he tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included. Content The content should contain enough details so that the receiver does not have to write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious. Adjustment letter Acknowledging receipt of a complaint letter ；hank you for your letter of … regarding / concerning / in connection with … I refer to your letter of … about / relating to … Apology for the error or fault；We must apologise for …；We sincerely apologise for … ；Please accept our apologies for … ；I would like to apologise for the error made by our company in (verb+ing)； Accepting the Complaint We agree that the usual high standards of our products / services were not met in this instance. ； A short explanation of the fault ；Introductory phrase；As a result of our investigation, we found that... (Not: After our investigation...) Causes :The error was caused by … / was due to … ；Apparently, the problem was the result of … / resulted from … ；The cause of / reason for the mistake was …
高考英语书面表达投诉信写作高分必背（黄金模版经典范例） A letter of complaint Passage structure: 提出问题---说明具体情况---提出解决问题的办法 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。 Useful sentence patterns 1. I am writing to complain about…\ I am writing to make a compl aint about…\ I am writing to express my dissatisfaction about… 2. There is something wrong with… I bought. For one thing, ..…; for another thing … 3. I can hardly bear \tolerate …any more. 4. I hope you can consider my suggestions and improve the situation 5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind. 6. I would like to have a refund(退款) or a replacement（更换）as soon as possible. 段尾常用语： (1)It would be highly appreciate d if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I woul d appreciate it very much if you could… 第一篇Samples 假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题： 购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。 Dear Sir or Madam, I am Li Hua. I am writing to complain about the cell phone produced by your company. Out of my satisfaction, the cell phone I bought last month broke down a week ago. I cannot see anything on the screen, which has a great effect on my daily life and my work. Much to my disappointment, I have talked about this with the shop which sol d me this MP3, but they couldn’t do anything about it. I can hardly bear the
应用文投诉信 一、题型特点与写作思路 1、题型特点 投诉信是写信人对产品或服务表示不满的信件。常用于消费者的利益受损、正常生活和工作受到干扰等令人伤脑筋的事情。写投诉信时，要注意写明投诉原委，用词要恰当。 2、写作思路 第一步：表明投诉原因 第二步：列举抱怨的具体问题，并说明问题带来的后果。 第三步：提出合理的建议 二、投诉信常用词汇与套用句型 一定要背下来的词汇 Complain v. 投诉
Disappointment n.失望 Ashamed adj.惭愧的 Dissatisfaction n.不满 Investigate v.调查 Explanation n.解释 一定要背下来的套用句型 1、I am writing to you to complain about ... 我写信向你投诉。。。 2、I wish to express my dissatisfaction/disappointment about... 我想表达我对___的不满/失望 3、I believe you will take my complaints seriously and ... 我相信你会认真对待我的投诉，并且。。。 4、I hope you will give due attention to this matter . 希望你能对此事给予足够的重视。
5、I hope you will kindly investigate ... 我希望你对____进行调查。 6、To remedy the matter, i suggest making the following changes. 为了补救这个问题，我建议做出以下改变 三、模板 Dear___, I am writing to complain about ’m writing this letter to notify you about a problem i am having with____. The reason for my dissatisfaction is of all,In addition,____.(Third,____.)What’s most unacceptable is that____. Frankly speaking,this is the worst experience i have ever had,and i would like to have this matter settled by____. Thank you for your consideration./I
高考英语作文：一封投诉信 假设你是李华,你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找适合你的型号的衣服时,她以忙为借口让你自己找,你说你找不到才来让她帮忙,她说你找不到就说明没有。你对这位服务员的服务态度十分不满,并写信向该商店的销售经理投诉该服务员。 注意：1、词数120左右;2、信的开头和结尾已为你写好,但不计入总词数;3、可适当增加细节,以使行文连贯。 范文： May 5, 2006 Dear Sales Manager, This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m.., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant
that the store didn’t have it, and that I needed to look somewhere else. I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
.. 高考英语作文投诉信范文 投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。 January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers. I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply. Sincerely yours, Tom ;.
高考英语作文：建议信- 万能模板 道歉信 模板① Dear________, You have asked me for my advice with regard to________________, and I will try to make some conducive suggestions here. In my opinion, you would be wise to take the following actions: ________________(建议的内容). I hope you will find these proposals useful, and I would be ready to discuss this matter with you to further details. Good luck with your________________(祝愿). Yours Sincerely, Li Hua 模板② Dear_______, I’m glad to receive your letter asking for my advice on how to _________________(引出对方需要建议的主题). Here are a few suggestion(引出作者的建议). First , It is important to ______________. Then, it also helps to ___________. Besides, it should be a good idea to __________. You can also ___________. (可以根据要求用不同的句式提出建议，如下)
高考英语作文万能句子(投诉信) 【篇首句】介绍自己，说明写作目的：投诉。 1. I’m Li Hua. I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant. 我是李华。很不想给你添麻烦。但是，恐怕我不得不对你们餐馆进行投诉。 2. I’m writing to you to complain about... 我写信是投诉...... 3. I want to express my dissatisfaction about the woolen scarf I bought from your company. 我想要表达我对从你们公司买的羊毛围巾的不满。 【篇中句】说明投诉问题、后果，并提出合理建议。 1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly. 首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在这里吃饭。 2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it. 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。 3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷). 它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。 4. I have dialed your service number for several times but it was always busy.
高考作文练习（1）应用文：投诉信 作文：假设你是李华，五一期间你在淘宝网上购买了一条裤子，作为顾客，你发现好几处不满意的地方。请你根据下面几点自己不满意的服务投诉商家。 1.发货迟，迟收15天。 2.裤子颜色本该黑色，收到的却是灰色。 3.所选尺码为27号，错发29号。 4.提出理赔要求。 注意： 1.字数：100左右。 2.可以适当增加细节，以使行文连贯。 Dear Sir, ___________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________、_______________________________________________________________________________、 Yours, Li Hua 实用词句： 1.Order /Purchase 购买refund 退款replace 换货return 退回postage 运费 2.I am writing to complain about ... 3.When I checked..., I noticed... 4.Take full responsibility for it 5.Be satisfied with 范文： Dear Sir, I’m writing to you to make some complaints about the trousers I bought in your store the other day. To begin with, the color of the trousers I ordered was black, but what I received was grey. In addition, what fits me is size 27 while the size of the trousers I received was size 29, which is far larger for me. Worse still, the trousers should have been sent on May 1st. however, the date I got it was May 15th. I think you should take full responsibility for it and pay for the postage. I insist that you give me a satisfactory reply. I do want you to change a new pair of trousers or give me my money back as soon as possible. Yours,
2.8 书面表达投诉信-2020年高考英语专题训练系列 投诉信 【文体概述】 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方 法。投诉信应包括三个方面的内容： 1. 表明写信目的：投诉的内容； 2. 投诉的具体原因； 3. 希望得到的结果。在语言方面，要注意把握分寸，要公平、公正。 【常用语块】 1. 抱怨_________________________________ 2. 表达不满_________________________________ 3. 忍受_________________________________ 4. 对……满意_________________________________ 5. 糟糕的服务_________________________________ 6. 采取措施_________________________________ 7. 解决问题_________________________________ 8. 预防……发生_________________________________ 9. 调查此次事件_________________________________ 10. 以粗鲁的方式_________________________________ 11. 向……道歉_________________________________ 12. 出乎意料_________________________________ 13. 不用说_________________________________ 14. 尽快_________________________________ 15. 把某事牢记在心_________________________________ 【套用句式】 1. 我写信是投诉关于…… ___________________________________________________________________________ 2. 这几年我对你们的服务都很满意但是我写信是表达关于……的不满。 ___________________________________________________________________________
应用文写作---投诉信 一、写作模板 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about ______. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. 二、写作方法 ①首段：注意客观、礼貌 a. 自我介绍； b. 引出投诉内容； c. 表明目的要求。 ②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。 a. 详细说明情况，中肯地提出问题； b. 提出改进建议，表明希望如何解决； c. 拓展题目内容，尤其要强调问题不解决所带来的后果。 ③尾段：提出解决方案，不用展开，注意中肯、礼貌原则。 a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决； b. 有时可就问题的解决限定时间； c. 对有关人员的努力表示感谢； d. 希望尽快得到满意答复。 三、写作流程图
高考英语作文投诉信范文 投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。 January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers. I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply. Sincerely yours, Tom
2018高考英语作文范文：投诉信 2018-04-20一封投诉信假设你是李华，你在5月2日去一家商店买衣服。 当你请一个王姓服务员帮你找适合你的型号的衣服时，她以忙为借口让你自己找，你说你找不到才来让她帮忙，她说你找不到就说明没有。 你对这位服务员的服务态度十分不满，并写信向该商店的销售经理投诉该服务员。 注意：1、词数120左右;2、信的开头和结尾已为你写好，但不计入总词数;3、可适当增加细节，以使行文连贯。 范文： may5,2017dearsalesmanager,thisletterisacomplaintconcerningtheactionso foneofyoursalespersons.ontuesday,may5,2017,around2p.m..,iwenttoyours toretolookforat- shirt.wheniaskedasalesperson,ms.wangforhelpinfindingmysize,sheinforme dmethatshewasbusyandiwouldhavetofindonemyself.iexplainedthatthereas onwhyicametoherwasthaticouldn’tfindone.shethensaidinarudetonethatific ouldn’tfindone,itmeantthatthestoredidn’thaveit,andthatineededtolookso mewhereelse.ifeltthatmswangwasrude.ihopethatyouwilllookintothematter :ishopfrequentlyatyourstoreandilookforwardtoamorepleasurableshopping experiencenexttime.四.有关环境友好型、资源节约型社会”话题例1：
投诉信（抱怨信） (Letter of Complaint) Dear Sir or Madam, I am Li Hua. I am sorry to trouble you but I am afraid that I have to make a complaint. The reason why I write to you is that the poor service of a waiter called Li Ming made me dissatisfied. I had already booked/reserved a seat in advance a few days ago, but it was he who forgot to keep the seat for me so I had to wait outside for half an hour. In addition, I was not told that the prices of some of the dishes had increased until I finished my meal. Worse still, when I was ordering my dishes, he couldn’t answer my questions patiently. The most astonishing thing is that he was so careless that he made a mistake on my bill. Not only did he make many mistakes but he did not serve us customers well. Therefore, I want you to teach the waiter and give him proper punishment. Yours sincerely, Li Hua
投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。 January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers. I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply. Sincerely yours, Tom