1.1Ticket reservation （机票预订）
1、【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？
A、economy
B、economic
C、economical
D、economics
答案：A
2、【多选题】以下术语中英翻译中正确的是？
A、One-way ticket 单程机票
B、Single ticket 单人机票
C、Round-trip ticket 返程机票
D、Return ticket 回程机票
答案：ACD
3、【多选题】What information should we offer when we reserve an air ticket?
A、Personal name
B、Leaving date
C、Destination
D、Seat number
答案：ABC
4、【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kind of ticket would you suggest him to book?
A、Return ticket
B、One-way ticket
C、Open ticket
D、Round-trip ticket
答案：BC
5、【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？
A、When would you like to leave?
B、When will you depart?
C、What time would you like to take the plane?
D、When do you plan to go?
答案：ABCD
6、【多选题】How could we pay the ticket fare?
A、By L/C.
B、By cash.
C、By credit card.
D、Pay online.
答案：BCD
7、【多选题】“如果您现在预订，可以享受八折优惠。”以下英语表达正确的是？
A、We could offer you 20% discount if you reserve now.
B、We could offer you 80% discount if you reserve now.
C、You are 20% off if you reserve the ticket now.
D、You are 80% off if you reserve the ticket now.
答案：AC
8、【填空题】What is the _____ of the ticket? (请问机票折扣是多少？）
答案：discount
9、【简答题】How do we reserve an air ticket?
答案：we could reserve an air ticket through ticket office, travel agency and on line. We need to tell the officer our destination, leaving date, class of seat
1.2Check-in（办理登机手续）
1、【单选题】I am afraid that your baggage is ______.
A、overweight
B、overweighted
答案：A
2、【多选题】We have to ____________, before going through the Security Inspection.
A、check the documents
B、check the luggage
C、choose the seat
D、get the boarding pass
答案：ABCD
3、【填空题】Which seat do you prefer, __1___ seat , ___2___ seat , or ____3_____seat? 您喜欢什么座位，靠窗的，靠过道的，还是中间的位子？
答案：window aisle middle
4、【判断题】We should show our ID card when we are checking in at the departure lounge.
答案：X
5、【论述题】How do we CHECK IN at the airport?
答案：1. Find the terminal at the airport. 2. Check Tickets / ID Card / Passport 3. Check and Weigh the Luggage 4. Choose the Seat 5. Get Boarding Card / Pass
1.3Security Inspection（安全检查）
1、【单选题】Usually speaking, when should we get to the airport for the international flight?
A、3 hours before taking off
B、2 hours before taking off
C、1 hours before taking off
D、40 mins before taking off
答案：B
2、【判断题】Most passengers must go through the security gate for check.
答案：X
3、【判断题】The passengers are not allowed to carry metallic things.
答案：X
4、【判断题】The carry-on luggage must go through X-ray scanner.
答案：√
5、【判断题】Flammable items cannot be taken with you into the aircraft.
答案：√
6、【判断题】The cellphone and laptop should be put in the basket for check.
答案：√
7、【判断题】Most passengers must go through the security gate for check.
答案：X
8、【简答题】What is the purpose of security check at the airport?
答案：Airport security serves two purposes: first, to protect the airport from attacks and crime; second, to protect the aircraft from attack.
9、【简答题】How many processes are there during the security check?
答案：There are two processes during the security check. First, for document check; second, security check for belongings.
1.4Contrabands（飞行违禁品）
1、【多选题】Which item belongs to the contraband on the plane for the carry-on baggage?
A、water
B、lighter
C、knife
D、snacks
答案：ABC
2、【判断题】Only international flights require security check.
答案：X
3、【判断题】The passenger, who refuses the check, would not be allowed to board the flight.
答案：√
4、【判断题】Battery and mobile pack charger are allowed in the checked luggage.
答案：X
5、【判断题】It doesn’t matter to make jokes regarding aircraft hijacking or bombin g.
答案：X
6、【判断题】Any liquid is prohibited in the carry-on luggage.
答案：√
7、【简答题】Give some examples about the contrabands at the airport and on the plane.
答案：
1.5Signs at the airport（机场标识）
1、【单选题】The sign above means__________?
A、lift
B、escalator
C、elevator
答案：B
2、【单选题】The sign above means__________?
A、baggage
B、baggage car
C、luggage car
D、baggage cart
答案：D
3、【单选题】If we need some help at the airport, what kinds of signs below could we look for?
A、
B、
C、
D、
答案：B
4、【单选题】What does the sign below mean?
A、Don't Fall Down!
B、Be careful!
C、Wet floor!
D、Watch out!
答案：A
5、【单选题】Which sign blow has the same meaning as the sign above?
A、
B、
C、
D、
答案：A
6、【多选题】The sign above means______________?
A、toilet
B、restroom
C、bathroom
D、lavatory
答案：ABCD
2.1Boarding （登机）
1、【单选题】Boarding usually happens _____ minutes before scheduled departure.
A、30
B、60
C、90
D、120
答案：A
2、【判断题】About two hours prior to takeoff, the gate attendant will announce the boarding
time.
答案：X
3、【判断题】Most hallways are long.
答案：X
4、【其它】Boarding usually happens _____ minutes before scheduled departure. 答案：120
5、【其它】_______ always boards the plane first
答案：First class
6、【其它】Your larger carry-on luggage should be put __________
答案：under the chair
2.2Inflight Meal （机上用餐）
1、【单选题】Which of the following doesn't belong to nonalcoholic beverage?
A、tea
B、juice
C、liquor
D、coffee
答案：A
2、【单选题】Please put your _____ in upright position.
A、seat back
B、tray
C、desk
D、chair
答案：A
3、【单选题】Now we’ll be serving drinks. Please pull down your ______ table.
A、little
B、tray
C、desk
D、front
答案：B
4、【填空题】How do you like your steak done? ____, medium or well-done?
答案：Rare
5、【简答题】Translation:Please put your seatbacks in the upright position and pull open your table, please.
答案：请把椅背调直并打开小桌板。
6、【简答题】Translation: May I have a vegetarian meal instead please?
答案：请问可以换素食吗？
7、【简答题】Translation: Which do you like to have for your lunch, beef, Chicken or fish?
答案：您中午想吃牛肉、鸡肉还是鱼？
3.1Immigration（入境检查）
1、【多选题】What are listed on the passenger arrival card?
A、flight number
B、passport number
C、occupation
D、date of birth
答案：ABCD
2、【多选题】If your uncle is a Chinese and he goes to Paris for travelling, then for French people, his behavior is _____.
A、emigration
B、immigration
C、migration
D、pointless
答案：B
3、【填空题】Excuse me, I can't find my _____?
答案：baggage
4、【判断题】After we get off the plane, will we be able to leave the airport directly and enjoy our travelling in the foreign countries?
答案：X
5、【判断题】Immigration officer will not check whether your passport and the visa are valid.
答案：X
6、【简答题】Translation: What's the purpose of your visit? Business trip or Sightseeing?
答案：你来这里是出差还是旅游？
3.2Customs Declaration （海关申报）
1、【单选题】As a Chinese, how many customs should we go through when we go to Paris for travelling?
A、once
B、twice
C、thrice
D、none
答案：B
2、【多选题】what cannot be allowed for clearance?
A、Articles not for peosonal use
B、Articles exceeding the reasonable amount
C、Articles exceeding the limitation of the permitted value
D、Articles without payment of required duties
答案：ABCD
3、【判断题】Which carousel is for the luggage from Shanghai? : 哪个行李传送带是负责运送来自上海的行李的？
答案：√
4、【简答题】Translation: May I have a declaration form please?
答案：能给我一张申报单吗？
5、【简答题】Translation: That’s more than the allowance of free.
答案：这超过了免税金额了。
6、【简答题】Translation: Do I have to pay duty on it?
答案：我需要为这件东西缴税吗？
3.3Currency Exchange（货币兑换）
1、【多选题】Which of the following is a foreign currency?
A、JPY
B、USD
C、EUR
D、CNY
答案：ABC
2、【多选题】What should be signed on the exchange form?
A、name
B、address
C、the amount of money
D、nothing
答案：ABC
3、【多选题】Which of the following currencies are still available now ？
A、dollar
B、HK dollar
C、mark
D、yen
答案：ABD
4、【多选题】Which of the following is a creadit card？
A、American Express
B、Visa
C、Mastercard
D、Carte Blanche
答案：ABCD
5、【判断题】Is it in traveler's cheque？：能换旅行支票吗
答案：√
6、【简答题】Translation：I'd like to know how I shall give it to you.
答案：我想知道如何付钱给你。
7、【简答题】Translation: In what denominations?
答案：要什么面值的？
8、【简答题】What a cashier should do at the foreign Exchange Counter？
答案：1 Ask the guest how much money he or she would change and show the exchange rate. 2 Ask the guest to fill in the form and show his passport. 3 Sign the client's name on the exchange memo. 4 Give currency to the guest.
3.4Baggage lost （行李丢失）
1、【多选题】What are the possible reasons of baggage Lost?
A、Find the wrong baggage claim area.
B、Your luggage is on the wrong flight.
C、Your luggage is overweight.
D、Your luggage is stolen.
答案：ABC
2、【多选题】Which of the following aspects need to be given in order to find the lost luggage?
A、your flight number
B、your age
C、description about your luggage
D、your contact number or address
答案：ACD
3、【判断题】You needn't to pay for the excess baggage charge for your overweight luggage.
答案：X
4、【判断题】If you want to pick up your luggage, you need to find the baggage claim area first.
答案：√
3.5Lost the way（迷失方向）
1、【单选题】If a person is not quite sure about how to find a certain place, you might_________.
A、show the way in person
B、give some specific directions
C、tell him/her to look at the map
D、advice him/her to ask others for help
答案：B
2、【单选题】Which one could be the best way to give directions?
A、Try to be complicated.
B、Try to be simple.
C、Give lots of details.
D、Give lots of road names.
答案：B
3、【判断题】Before we ask for directions, we needn't remember to be polite.
答案：X
4、【判断题】The best way to give directions is to use long sentences which include lots of detailed information.
答案：X
4.1Make Introduction（介绍）
1、【单选题】I’d like to _______ further explanations about exchanging business cards at the first meeting.
A、add
B、offering
C、ask
D、post
答案：D
2、【单选题】I'm glad to have the _______ of meeting you in my hometown.
A、pleasure
B、chance
C、reputation
D、time
答案：A
3、【单选题】We _______ very much that you have come to visit our company.
A、say
B、express
C、glad
D、appreciate
答案：D
4、【单选题】In the business letter of _______ ,give background information from your personal experience.
A、trade
B、introduction
C、negotiation
D、company
答案：B
5、【单选题】I _______ a lot every year on business, but this is my first visit to your country.
A、travel
B、do
C、go
D、come
答案：A
6、【判断题】Business introductions are usually very formal.
答案：X
7、【判断题】You should introduce the old to the young.
答案：X
8、【判断题】When receiving others’ business card, always look at it and acknowledge it.
答案：√
9、【判断题】Put the card you received carefully in your card case or with your business documents.
答案：√
10、【判断题】Some elements like introducers, recipients, context and etiquette should be considered in business introduction.
答案：√
4.2Meeting Guests at the airport （接机）
1、【单选题】We _____ high reputation among our customers in the world market.
A、acquire
B、get
C、achieve
D、enjoy
答案：D
2、【单选题】We are focusing our attention on building a strong _______ and improving the quality of our products.
A、client base
B、client information
C、client foudation
D、client data
答案：A
3、【多选题】What preparation work should we do before we go to the airport to meet the guest(s)?
A、Check the guest(s) flight number and arrival time.
B、Book a room (rooms) for the guest(s).
C、Prepare business card for exchanging.
D、Prepare a kind of vihicle, such as a car or bus.
E、Book a package tour for the guest(s).
F、Prepare an attractive and sexy dress for yourself.
答案：ABCD
4、【判断题】It is not so necessary to exchange your name card with your customer when meeting him at the airport.
答案：X
4.3 Making appointments（预约）
1、【判断题】Business appointments are usually very formal.
答案：√
2、【判断题】You should arrive early to greet your guests.
答案：√
3、【判断题】You should make a business appointment face to face.
答案：X
4、【判断题】When making business arrangement, you should follow some rules.
答案：√
5、【判断题】It is not necessary to make your first appointment as early as possible.
答案：X
6、【简答题】What will you say if you phone the customer for a meeting to discuss the contract?
答案：
7、【简答题】What's the working process of making appointments in business situation?
答案：
4.4Rescheduling（改约）
1、【单选题】I was just _____ by the airlines that my flight has been rescheduled.
A、asked
B、expected
C、told
D、informed
答案：D
2、【单选题】I am planning to _______ my talk with him till Tuesday.
A、postpone
B、have
C、give
D、offer
答案：A
3、【单选题】According to the schedule_______before, Mr. Shawn is going to visit your company.
A、early
B、back
C、given
D、arranged
答案：D
4、【单选题】I'm afraid that I have to __________ my appointment.
A、give
B、cancel
C、present
D、delete
答案：B
5、【单选题】Something _______ has come up. He has to attend a very urgent meeting.
A、unexpected
B、worse
C、happy
D、on the way
答案：A
6、【判断题】Making the call to rearrange the appointment is a good way.
答案：√
7、【判断题】Lies or bogus excuses are worst reasons for rescheduling.
答案：√
8、【判断题】You should call the person you are scheduled earlier whenever possible.
答案：√
9、【判断题】You should bring forward the appointment as soon as possible.
答案：X
10、【判断题】Business schedules couldn’t help companies keep track of important events and dates.
答案：X
5.1At the Hotel (酒店）
1、【单选题】Which is not one of the main types of hotel room offered to the conference attendees?
A、twin room
B、double room
C、family suite
D、business suite
答案：A
2、【单选题】A hotel usually provides the following services except ______.
A、Room reservation