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供应链绩效评价框架【外文翻译】

供应链绩效评价框架【外文翻译】
供应链绩效评价框架【外文翻译】

外文翻译

原文

A framework for supply chain performance measurement

Material Source:International Journal of Production Economics

Author:A.Gunasekaran

Abstract: Supply chain management (SCM) has been a major component of competitive strategy to enhance organizational productivity and profitability. The literature on SCM that deals with strategies and technologies for effectively managing a supply chain is quite vast. In recent years, organizational performance measurement and metrics have received much attention from researchers and practitioners. The role of these measures and metrics in the success of an organization cannot be overstated because they affect strategic, tactical and operational planning and control. Performance measurement and metrics have an important role to play in setting objectives, evaluating performance, and determining future courses of actions. Performance measurement and metrics pertaining to SCM have not received adequate attention from researchers or practitioners. We developed a framework to promote a better understanding of the importance of SCM performance measurement and metrics. Using the current literature and the results of an empirical study of selected British companies, we developed the framework presented herein, in hopes that it would stimulate more interest in this important area.

(1)Introduction

There are number of conceptual frameworks and discussions on supply chain performance measurements in the literature; however, there is a lack of empirical analysis and case studies on performance metrics and measurements in a supply chain environment. We will discuss the background for the research, review the selected literature on supply chain performance metrics and measurements, develop a framework based on the literature and an empirical analysis, and finally, summarize the findings and conclusions.

(2)Background for research

In this section, the literature is used in describing the general context within which measurement of supply chain performance is undertaken. The works of various authors are used in establishing the need for supply chain performance

measurement and to describe in general terms how it should be addressed:emphasis is on measurement systems and approaches as opposed to specific measures.

The metrics that are used in performance measurement and improvement should be those that truly capture the essence of organizational performance. A measurement system should facilitate the assignment of metrics to where they would be most appropriate. For effective performance measurement and improvement, measurement goals must represent organisational goals and metrics selected should reflect a balance between financial and non-financial measures that can be related to strategic, tactical and operational levels of decision making and control.

(3)Empirical analysis

①Planning performance evaluation metrics

This section deals with financial and non-financial strategic level performance measures. The importance of these parameters was established by calculating the mean of all responses and ranking them accordingly. The ranks were converted to relative percentages by dividing each rank, by the total of all ranks for the group of measures/metrics. This approach is similar to the method used in Pareto analysis wherein problem frequencies are converted to percentages to show relative importance. The percentages better highlight differences in the importance of performance measures in each group (we used this approach in analysing performance measures in all groups discussed herein). We further categorized the measures based on importance (highly important, moderately important and less important).

②Supply link evaluation metrics

Due to the growing importance outsourcing, whereby firms outsource a major part of their products, evaluation of supply link performance is very important in managing the supply chain for peak efficiency and effectiveness. In this section, the importance of performance measures/metrics in a supply chain link (includes purchasing and supplier management activities) are rated in importance. Based on the literature, six key performance indicators (KPI) pertaining to the supplier link were included in the survey and ranked by participants. These measures include: supplier delivery performance, lead-time against industry norm, supplier pricing against market, efficiency of purchase order cycle time, efficiency of cash flow method, and supply booking procedures.

The main objective here is to identify the KPI in supply link performance evaluation. The KPI can be defined as the performance indicators that have

significant impact on the overall performance of an organization in the areas of strategic, tactical and operational planning and control.

As can be seen in Table 3, Most notable about the supplier metrics is that firms regard the supplier’s capability to reliably deliver goods in a timely fashion as more important than price. Price has increasing become an order qualifier rather than an order winner. Other aspects of supplier performance such as adherence to agreed upon schedules and terms of the order as well as prompt delivery of goods have become order winners. Firms would do well to not just use supplier metrics for selection of suppliers, but rather they should work closely with suppliers to see that they have in place within their organizations, measurement systems that will foster significant improvement in all of these areas. Such improvement contributes to the overall success of a supply chain.

③ Production performance evaluation metrics

In this section, supply chain production link metrics/measures are rated in importance. The literature provided the production link measures, and as with other metrics evaluated in this paper, the survey responses provided the basis for rating the importance of these measures. The performance measures for the production link included percentage of defects (a measure of product quality), cost per operation-hour, capacity utilization, range of product and services, and utilization of economic order quantity.

④Delivery performance evaluation metrics

After the orders are planned and goods sourced, produced and assembled, the remaining task is to deliver them to customer. Quality of delivered goods is first in importance, followed by on time delivery of goods and flexibility of service systems to meet customer needs. These three measures are highly important.

In the survey, companies were asked to express their views on reducing the cost of a delivery system. Their responses tended to emphasize techniques like JIT and the application of automation alternatives to reduce costs. Trade-offs between centralisation of the distribution system and decentralisation of the system were mentioned as was third party logistics.

(4)A framework for performance measurement in a supply chain

In this section, a framework for performance measures and metrics is presented (see Table 6), considering the four major supply chain activities processes (plan, source, make/assemble, and deliver). These metrics were classified at strategic, tactical and operational to clarify the appropriate level of management authority and

responsibility for performance. This framework is based in part of a theoretical fram- ework discussed by Gunase karanet al. (2001) and on the empirical analysis reported herein. Measures are grouped in cells at the intersection of the supply chain activity and planning level.

The approach we used in organizing the measures for the framework could be used by organizations in development of a performance measurement program for SCM. Managers and/or consultants could identify measurements (we recommended many such measurements herein), rate their importance using the methodology we used for rating importance, and construct a matrix like our own to identify the supply chain activity/process to be measured, the measurement, and level of management to which the measure should be applied. More detail could be added to fix personal responsibility for measures with individual managers, or management positions.

Readers should keep in mind that this framework is based largely on metrics discussed in the literature. Individual firms will certainly have performance measurement needs that reflect the unique operations of their business and of course not all supply chains are identical. Thus other measures may be desirable and should be developed by firms and supply chain participants to reflect their unique needs. This framework should be regarded as a starting point for an assessment of the need for supply chain performance measurement. It is likewise important to understand that the rated importance of metrics in this framework is based on a relatively small sample, and thus, care should be taken in generalizing results to all supply chains. The importance of individual metrics presented herein might not apply to all supply chains in all industries. Again, the framework is only a starting point. It is hoped that this framework will assist practitioners in their efforts to assess supply chain performance.

(5)Conclusions

In our survey participants were asked whether their return on investment had increased to expected levels after implementing contemporary supply chain management (SCM) practices. The 76% affirmative response to that question clearly showed that effort focused on carefully managing supply chains produced financial benefits for participating firms. From a financial perespective alone, a proactive approach to SCM is advisable for firms wanting to enhance competitiveness. The SCM literature suggests that effective SCM help to win customers and improve customer service. Some 66% of the respondents in our survey noted the positive

impact of SCM on market share, providing more evidence of the strategic importance of successful SCM. The potential benefits of SCM make it attractive, but improved performance is not automatic. As with any other organisational under taking, it must be done well to yield positive results. This is why we believe it is important to assess performance in SCM and the reason we developed the SCM performance measurement framework.

To bring about improved performance in a supply chain and move closer to attainment of the illusive goal of supply chain optimization, performance measurement and improvement studies must be done throughout the supply chain. All participants in the supply chain should be involved and committed to common goals, such as customer satisfaction throughout the supply chain and enhanced competitiveness. A performance measurement program for a supply chain should be complete—important aspects of performance in any link are not ignored—and they must be tailored to varying needs of participants. A good SCM program will bring about improved cross functional and intra-organisational process planning and control and more complete supply chain integration. A supply chain wide performance measurement initiative would seem most appropriate. This is not to suggest that one party dictate measurement programs for all supply chain participants, but rather that all participants take part in developing a well planned, well coordinated, supply chain-wide performance measurement initiative to which all can and will be committed. A comprehensive control system will be necessary in order to assure effective and efficient performance measurement all along the supply chain, but it must not be done in such a way as to unduly limit the decision making authority of managers in participating organizations. Care must be exercised in developing such a system in order that it promotes mutually advantageous exchange among participants, so that relationships endure the test of time.

Additional research and practitioner-driven initiatives are needed in the area of SCM performance measurement. Organisation,suppliers and customers should come together to discuss how they will address the measurement and improvement of SCM performance. Industry consortiums, consultants, and researchers could be helpful in promoting SCM performance measurement generally, and in developing measures and measurement techniques specifically. They could play a significant role in helping firms address the present and future challenges of managing supply chains.

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