一、词意搭配1*10=10% P70.86.106.188.190
Housekeeper Someone who is employed to provide services of cleaning cooking, etc.
in a hotel.
Disturb Interrupt
In a mess Untidy and dirty
Be tied up Very busy
Laundry Clothes to be laundered
Express Going, sent quickly/sent out with or moving at high speed Housekeeper The supervisor of the Housekeeping Department
Shrink Make or become less, smaller
Compensatio n Somthing, such as, money given or received as payment or reparation, as for a service or loss
To vomit Bring back from the stomach through the mouth
To
prescribe
Give knowledge to
To describe Give a picture or account of something or somebody in words
To
accompany
Go with(somebody or something)
To inform Say a sick person should or must have
Copy Duplicate
Available Easily get
In advance Ahead of time
Book up Sold out
Charge Price asked for goods or services
Urgent Needing prompt decision or action
Expect Think or believe that something will happen
Original That from which something is copied
Mail Government system of collecting, carrying, delivering letters and parcels
二、对话：排序、翻译、补全对话3*10=30% P20.51.61.73.92.100.135.189.199
A：Good morning. May I help you?
B：Yes. I’d like to book flight tickets.
A：May I have your name and room number, plesae?
B：I am Adrien Brody in Room 808. I want to book a ticket to Sanya.
A：On which date would you like your ticket for?
B：On October 23.
A：I am sorry, sir. All the ticket on that day have been booked up.Could you change the date?
B：Oh, no. I have something urgent to do.
A：Well, try our best to get the tickets. But if we fail to get the ticket, would you allow me to change the date to the next day?
B：I’m afraid it cannot be helped.
A：Would you like the 1st class or 2nd class tickets.
B：Either of them is OK as I can leave for Sanya as soon as possible.
A：I’ll try my best to get tickets for you. Please fill in this form.
B: All right.Shall I pay cash?
A：Good morning, sir. How can I help you?
B：Yes. I’d like to check out now.
A：May I have your name and room number, please?
B：Nicolas Cage in Room 2012.
A：Just a minute, please. Did you have breakfast this morning?
B：Yes, but I paid it for cash.
A：Did you sign any bills in the last 2 hours in our hotel?
B: No.
A：One moment, please. Let me prepare the bills for you.(The receptionist checks the computer and contacts the department concerned.)
A：Sorry to have kept you waiting, your bill totals 2899 yuan.
B：Does it include service and tax?
A：Yes, that’s everything. Please have a check.
B：I’m sorry. What is it for?
A：That’s for the IDD call you made to New York.
B：I see. Thank you.
A：Mr.Cage, you’ve paid 3000 yuan deposit, so I’ll refund you 11 yuan. And here is the receipt. We hope you enjoyed your stay with us and.hope to see you again.
A：Would you like me to show you to your room ?
B：Yes.
A：Here, let me help you with your bags.
B：That’s OK. I’ll take it myself.
A：OK.Follw me.There elevator goes to the gym and restaurant as well.
B：What floor am I on?
A：The 10th floor. Here we are. May I see your key card?
B：Here you are.
A：Here is your room. Have a nice time.
B：Thanks.
A：(Knocking three times)Turn-down service, may I come in?
B：Come in, please. But I’m waiting for my friends to a nightclub. Could you come back later?
A：Certainly, sir, but it is 10 o’clock and I will go off at 11p.m. Would it be convenient if I return at half past ten?
B：Well, I don’t know. There are a little late.
A：Don’t worry.Put out a “DNT”sign. And if I see I won’t knock again.
B：Then nobody will make up my room.
A：Oh, I don’t think so, sir. If you don’t remove the sign when I leave, I will ask the overnight staff to make up your room.
B：Thanks. Good night.
A：Room service.May I come in?
B：Come in, please.
A：What can I do for you,miss?
B：I’d like to have breakfast in my room.
A：Yes, miss. What would you like?
B：Do you serve western breakfast?
A：Yes, we do. Western breakfast is usually of two kinds:American and Continental breakfast. The continental is usually simple, including croissant or bread roll, cream, jam, coffee, etc., while the American breakfast is rather rich with bacon, toast, marmalade and sometimes cereal, porridge, fruit or juice.
B：I prefer American breakfast, and I’d like some bacon, a fried egg, toast, and a cup of tea.
A：How would you like your eggs, miss.
B：Lightly done.
A：OK. I’ll bring them to your room right away.
A：Good evening. This is Mr.Bush in Room 203.
B：Good evening, Mr.Bush. What I can do for you?
A：I’m going to Shanghai tomorrow morning. So I would like to request an early morning call.
B：Yes, Mr.Bush, at what time would you like us to call you tomorrow morning? A：Well,I’m not sure.But I have to arrive at Baiyun Airport at 8 a.m.Do you know how long it will take from here to the airport by taxi?
B：It takes half an hour to get there.
A：That means I have to get up 7 a.m. At the latest.
B：That’s right.
A：Well, in that case, I would like you to call me at 7 a.m.
B：OK, we’ll call you at that time, Mr.Bush. Have a good sleep.
A：Thanks.
A：Excuse me, everybody. Are you ready to order now?
B：Yeah. I want some steak.
C：Me, too.
A：How would you like the steak, medium or well-done.
B：Rare, of course.
C：I like well-done.
A：OK. Would you like any appetizers.
B：Just vegetables salad.
A：How about you, Miss? Do you want some desserts?
C：Yes, some banana rum pie, please.
A：OK. Just a moment, please.
A：What I can do for you?
B：I want to copy these documents.
A：Let me see your original.
B：Here you are.
A：Oh, your original is not very clear. I can’t guarantee that the copy will be very good.
B：It doesn’t matter.
A：How many copies do you want?
B：Five copies.
A：Do you want colored photocopying or just white and black?
B：Colored photocopying, please.
A：Do you want them urgently?
B：No. I’m going to be out in a moment. Could you send them to Room 2206 at eight tonight?
A：OK. May I have your name?
B：Liu. Thanks.
A：That’s all right.
A：Excuse me. I need a slide projector for a meeting tomorrow. Can I rent one here? B：Yes, sir. For how long would you need the projector?
A：It will be quite a long meeting. I can’t tell for sure, probably three or four hours.
B：Then I suggest you rent it for a day. We charge four hundred yuan a day while the hourly rate is a hundred yuan.
A：That’s a good idea. How could I pay for it?
B：We can put the fee on your hotel bill.
A：OK. My room is 1008.
B：Would you please sign here? When wil you need the projector tomorrow?
A：About nine o’clock. The meeting will be held in Room 602.
B：Then I’ll have the slide projector installed berore eight-thirty. Is that alright? A：Great. Thank you.
三、句子翻译3*10=30% P31.39.71.116.144.197
（1）请问您有预订吗？Do you have a reservation with us?
（2）请出示一下您的护照并填写一下这个登记表。Please show me your passport and fill in this reservation form.
（3）单人房的价格是怎样的？What’s the price of a single room?
（4）这是您的预付款收据，请收好。This is a receipt for paying in advance.Please keep it.
（5）夫人,给您房间钥匙.您的房间号码是2046。Madam,here is your room card.Your room
（7）Please accept my apology on behalf of the hotel.请接受我代表饭店向你道歉。（8）I do apologize for all the trouble.给您添麻烦了，向您道歉。
（9）I’m terribly sorry,sir.I’ll attend to it at once.非常对不起，先生。我马上处理这件事。
（10）No problem,sir.We’ll manage it.没问题先生。我们会设法安排。
（11）Thank you for bringing the matter to our attention.谢谢您将此事告诉我们。（12）I’ll speak to the person in charge and ask him to take care of the problem.我会对负责人员说，让他来处理这件事。
（13）Please relax,sir.I’ll take care of it according to your request.请放松先生。我们会按照您的要求来处理。
（14）我是客房部的，可以进来吗？Housekeeping,may I come in?
（15）When would you like me to do the turn-down service,sir?您觉得什么时候给您做夜床服务比较方便呢？
（16）It’s growing dark.Would you like me to put on the light for you?天色已黑，需要我替您开灯吗？
（17）抱歉没及时给您添满水。我立刻给您取一壶满了的。Sorry I didn't give you full water in time. I'll give you a pot full of.
（18）卫生间的水龙头坏了，请派维修部的工作人员给我看看。The faucet in the toilet is broken, please send the maintenance staff to give me a look.
（19）我想今晚预定一个包间。I'd like to reserve a private room tonight.
（20）请问您喜欢大厅的席位，还是房间的席位。Do you like seats in the hall,or the seat of the room.
（21）请问您一共有几位？How many person, do you?
（22）您需要多少张餐台？请问我们怎样布置宴会厅？How many tables you need? How do we decorated banquet hall, please?
（23）我喜欢在安静的角落里订一张桌子。I prefer a table in a quiet corner.
（24）也许您能告诉我究竟出了什么事？Perhaps you could tell me what exactly is the matter?
（25）我敢肯定那位服务员不是有意对您无礼的。I'm sure the waitress didn't mean to be rude to you.
（26）出什么事了，太太？what's the matter, madam?
（27）很抱歉您觉得不好吃，小姐。I'm sorry you don't feel good, young lady. （28）我把这盘送回厨房，再给您拿份新的来。I put it to the kitchen and bring you a new again.
（29）我们下周要开一个为期两天的会议，需要一间能容纳30人的礼堂。Next week we are going to have a two-day meeting,we need a auditorium can accommodate 30 people. （30）我迟些告诉您，可以吗？I’ll tell you later, all right?
（31）我们要为会议预定一些设施和人员。我们需要一个投影仪和一部摄像机，另外周一需要一名同声传译，周二需要两名勤务员。We want to book some facilities and personnel for the meeting. We need a projector and a camera, and need a simultaneous interpretation on Monday, need two belonging on Tuesday.
四、阅读(2篇)2*10=20% 课外
五、写作10% P8.97
Reservation Confirmation Form
To: From:
Fax No:
Dear Guest(s):Thank you for your reservation at AIB Hotel. If you have any questions
or changes about your reservation, please contact us as soon as possible.
Guest Name; Room type:
Arr.Date: Dept.Date: Room Rate: Payment: Cash( ) Transfer Accounts( ) Credit Card( )
Credit Card: Card No: Valid: Remarks: Prepared by:David Date:2010-03-15
Thank you for your reservation.
Should arrival time is not stated, reserved room will be held until 6:00p.m.
To guarantee your
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
1. It…s a long time since I had the pleasure of seeing you…… 我们很久不见了。 2. Y ou must be tired from the long flight. Please take a rest today.长时间地搭乘飞机您一定累了，今天就请好好休息吧。。 3. Since it is hot today，I…m sure a beer after work will taste wonderful.既然天气这么热，我觉得结束工作后喝一杯啤酒将会特别爽快。 4. There is nothing I enjoy more than going on a hike.没有一样事情能够像足球那样让我入迷。 5. I m ust admit I don…t take a great deal of interest in cooking.我得承认，我的承认我对烹调一点不感兴趣。 6. Going and looking around the suburbs is a marvellous way to spend a day off.休息日到郊外走走看看不失为一个好方法。 7. What sort of work do you do at X？ 您担任什么职务？ 8. It…s really very ki nd of you to come to see me off.您能来送行真是太好了。 9. I…ll be looking forward to our next meeting.我期待我们下一次的会面。 10. Thank you for your kind invitation，but I just learned I have
Housekeeping (客房服务英语) 1．Housekeeping．May I come in？我是客房服务员，可以进来吗？ 2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．如果您愿意，现在就可以打扫。 4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。 5．I'm sorry that your flask is empty．很抱歉您的水壶空了。 6．May I do the turn-down service for you now？现在可以为您收拾房间了吗？ 7．Oh，thank you．But you see，we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 8．Could you come back in three hours？你能不能过3小时再来整理？ 9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。我会转告夜班服务员。 10．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？ 11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。13．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？ 14．Is there anything I can do for you？您还有什么事要我做吗？ 15．I'm always at your service．乐意效劳。 16．But before you start，would you do this for me？但是在您开始之前，可以帮我做这个么？ 17.Could you come back in three hours？您能在3小时后回来么？ 18. Could you send someone up for my laundry?请叫人到我的房间收取要洗的衣服，好吗？ 19.Certainly,Our room attendant will collect in a minute.好的，我们的服务员马上就到。 20. Is there anything else I can do for you?还有其他我能帮助你的吗？ 21. Housekeeping, May I help you?这里是客房部，有什么为您效劳么？ 22.I come to collect the laundry. 我是来收衣的。 23.Excuse me, Your clothes are ready. 打扰一下，你的衣服洗好了。 24.I will take it back, and clean it again.我会把它带回重新清洁。 25.I’ll send someone to your room to check immediately. 我马上叫人到你的房间查视 26.Good morning, sir,May I make up the room now? 早上好，现在可以打扫房间吗？ 27. Now is no need, Could you like me to come back? 不，现在不必，我过一会再来好吗？ 28. Sure, What time would you like me to come back to clean? 当然可以，你希望什么时候来打扫？ 29. You may make up the room when I go out.我出去后再打扫。 30. That is fine.好的。 31.Good evening ,Can I help you? 晚上好，我能帮助你吗？ 32.Turn down service ,My I come in,please? 开夜床服务，我可以进来吗？ 33.Good evening,May I turn down service for you now please?晚上好，请问现在可以替你开夜床吗？ 34 Not now,Could you come in later ,please?现在不行，你一会过来好吗？ 35 Certainly,Come in,please.可以，进来吧。 36 Thank you,no need more time.谢谢，一会就好。 37. Is there anything else I can do for you? 你还需要其他帮助吗？ 38. No,Thank you. 没有了，谢谢。
1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem? 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
商务英语口语900句中英文对照中文翻译 Unit 1希望与要求 Part 1 . 1. We'd like to express our desire to establish business relationship with you on the basis of quality, mutually benefit and exchange of needed goods . 我们希望在保证质量、互惠互利以及交易彼此需要的货物的基础上和你们建立业务关系。 2 .In order to extend our export business to your country we wish to enter direct business relations with you. 为了扩大我们在贵国的出口业务，我们希望和你们建立直接贸易关系。 3. Our hope is to establish mutually beneficial trading relations between us . 希望在我们之间能够建立互惠互利的贸易关系。 4. We looking forward to further extensions of pleasant business relations. 我们期待进一步保持愉快的业务关系。 5. It’s our hope to continue with considerable business dealing with you. 我们的希望是和你们保持可观的生意往来。 6. We looking forward to receiving your quotation very soon. 我们期待尽快收到你们的报价单。 7.I hope you see from the reduction that we are really doing our utmost. 我希望你能够看到我们事实上已经作出了最大程度的让价。 8.We hope to discuss business with you at your earliest convenience. 我们希望在你方便的时候和你洽谈业务。
酒店常用英语 Part one : general expressions 感谢您在我们饭店下榻。 39) 我能为您干 点什么, 先生，您预订了吗, 1) Good morning 20) I’m very grateful to you. 40) Is there anything I can do for you? 53) Would you come with me, please? (afternoon ,evening),sir (madam).非常感谢您。有什么能为您效劳的吗, 请跟我来，好吗, 早上好(下午、晚上好)，好，先21) It’s very kind of you. 41) Just a moment, please. 54) Please step this way. 生(夫人) 谢谢，您真客气。请稍等一下。这边请。 2) How do you do? (-- how do you 22) You are (most) welcome. Don’t worry about it别担心。 55) Would you like to sit near the do ?)您好～不用谢，不用客气。 42) I beg your pardon? (Or Pardon?) window? 3) Hello (or hi)! 您好～ 23) Not at all.不用谢。对不起，请再说一遍 好吗, 您喜欢靠窗坐吗, 4) How are you? (- Fine, thank 24) Don’t mention it.不用谢。 43) You are wanted on the phone, Mr. 56) Where would you like to sit? you .and you?)您的身体 25) My pleasure.(or with pleasure) Part three: Food &Beverage Service 您希望坐在哪儿呢, 5) Good –bye.(or bye-bye)再见～很高兴能为您服务。第三部分:餐饮服 务57) I’ll be with you in a minute. 6) Good night.晚安(晚间告别用) 26) Glad to be of service. 44) A table for two? 我马上就来。
Rose 就是Modern Office Ltd。公司的前台，现在我们来看看她是怎样接待来访客人的吧。 Dialogue 1 Mr. Hussein 与Rose 所在公司的销售经理Mr. Shelli 预约在11:30会面，看Rose 怎样接待如约前来的Mr. Hussein。 ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is。 MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。 ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。 (DIALS) MARIA: Mr. Shelli's Office。 ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30. MARIA: Mr. Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company。 MARIA: Oh, yes, that's right. I'll come and fetch him now。 ROSE: Thanks. (REPLACES PHONE) Mr. Shelli's secretary is coming down now。 MR HUSSEIN: Thank you。 MARIA: Mr. Hussein? MR HUSSEIN: Yes, that's right。 MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office。Basic Expressions 1. This is Dajiang Food Store. How may I help you? 这里是大江食品店。请问我怎样能帮到你呢？ 2. Could you put me through to the toy department? 请帮我接玩具部好吗？ 3. I’d like to order 3 cases of beer. 我打算订购三箱啤酒。 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是6567-8900。 5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is inclu ded. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。 7. I’ll see if she is in. 我去看看她有没有在。 8. I am afraid she is out at the moment.
. Booking Hotel Rooms （Tina and Minnie arrive at Garden Hotel. Minnie i s now asking something in the reception desk.）Receptionist：Good afternoon. Welcome to Garden Hotel. Can I help you, madam? Minnie：Well, I’m Minnie from ABC Company. I’d like to check in, please. Receptionist：All right. Do you have a reservation with us, madam? Minnie：Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ Receptionist：Wait a moment, please. We have standard double room, and standard single room. What kind of room do you need? Minnie：W hat’s the price for standard single room？ Receptionist：oh，sir. The price for standard single room is 200 Yuan。 Minnie：OK. I’d like to check in a standard single room. Receptionist：All right. How many days are you planning to stay? Minnie：I want to stay here for 3 days. Receptionist：Wait a moment, please. Madam，please show your passport or ID card. Minnie：Here you are. Receptionist：Wait a moment ，please. Could you please fill in the registration card? Minnie：Sure. Here it is. Is it all right? Receptionist：Y es, thanks. Y our room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. The check-out time is 1p.m. of forth day later。 Minnie：Thank you. Receptionist：Y ou’re welcome. Good luck。 .
服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 trxdyeller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营note 纸币
registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 酒店服务常用英语口语 1. Good morning/evening. Reservation. May I help you?
A: Hello, are you Mr. Ford the president of Thailand International Trade Co., LTD? B: Yes, I am. A: Hello, I’m the sales manager of ABC Trade Co, my name is Daniel(自己想一个英文名字), I'm glad to see you, Welcome to ShangHai, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights. A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK. (10 minutes to the Galaxy Hotel) A: Mr. Ford, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you. A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company. B: OK. A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Ford. B: Good morning, Daniel. A: Mr. Ford, Do you like sandwich ? B: ah. A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok. (30 minutes later, came to the company at the gate) A: This is our company, our company was founded in 1998, Mainly in sales Southeast
餐饮日常用语100句 GREETING (问候语) 1、Good morning /afternoon/evening, sir/madam. 早上好/下午好/晚上好，先生/女士。 2、Welcome to our restaurant . 欢迎光临。 3、How are you today? 您好吗？ 4、How are you getting on? 近来怎么样？ 5、How is everything with you? 近来一切都还好吗？ 6、Not very bad . 还可以/不是很糟糕。 7、About the same as usual . 和平常差不多。 8、A pleasure meeting you. 很高兴见到您。 WISHES（祝福语） 9、I wish you good health. 祝您健康。 10、I wish you every success. 祝您一切顺利。 11、I hope you will have a good time. 祝您玩的痛快。 12、Have a good weekend. 周末愉快。 13、Merry Christmas ! 圣诞快乐！ 14、Happy New Year! 新年快乐！ 15、Happy birthday ! 生日快乐! 16、Enjoy your holiday . 祝您假期愉快. THANKS(感谢语) 17、Thank you very much. 非常感谢。 18、Thank you for you coming. 感谢您的光临。
19、Thank you very much, hope to see you again. 谢谢光临，请慢走，期待您的下次光临。 20、Thank you for you calling. 谢谢您的来电。 Apologizing（道歉语） 21、Excuse me for interrupting you. 请原谅打扰了你。 22、I do apologize. 我道歉。 23、I will do that right away. 我马上就去办。 24、It doesn’t matter. 没关系。 25、I beg your pardon?/Pardon? 对不起，请再说一遍。 26、Sorry, sir ,but I don’t understand what you mean. 很抱歉，先生，我没有听懂您的意思。 27、I’m sorry to have kept you waiting. 很抱歉，让您久等了。 28、Sorry to have bothered you. 很抱歉打扰您。 29、I am very sorry that this has happened. 真抱歉出了这事。 30、I am sorry , I don’t understand .Should I get the manager? 很抱歉，我不明白您的意思，我叫我们经理来帮您可以吗？ DECLINING（表拒绝） 31、I am afraid we can not do that. 对不起，恐怕我们做不了。 32、That won’t be necessary, but thank you all the same. 不需要了，但是仍然感谢您。 33、That’s very kind of you , but no ,thank you. 非常感谢您，您太好了，但是不需要了。 日常用语 34、It’s nice to be able to help you. 很高兴能够帮到您。 35、Please enjoyed . 请慢用。 36、How would you like to pay? 请问您是怎样付款呢？ 37、This is your receipt , thank you. 这是您的收据，谢谢。
商务英语：外企工作邮件常用100句 1. I am writing to confirm/enquire/inform you... I’m sending this email to make sure that... 我发邮件是想找你确认/询问/想通知你有关… 2. I am writing to follow up on our earlier decision on the marketing campaign in Q2(the second quarter). 我写邮件来是为了跟进我们之前对第二季度营销活动的决定。 3. With reference to our telephone conversation today... 关于我们今天在电话中的谈话… 4. In my previous e-mail on October 5... 在之前10月5日所写的邮件中提到… 5. As I mentioned earlier about... 在先前我所提到的关于… 6. As indicated in my previous e-mail... 如我在之前邮件中所提到的… 7. As we discussed on the phone... 如我们上次在电话中所说的… 8. from our decision at the previous meeting... 如我们在上次会议中所决定的… 9. as you requested... 根据贵方要求… 10. In reply to your e-mail dated April 1，we decided... We’ve decided(我们已经决定0 回复贵方4月1日的邮件，我方决定… 11. This is in response to your e-mail sent this morning.. 这是对您今早发来的邮件的回复。 12. As mentioned before, we deem/believe/consider that this product has strong unique selling points in China. 如先前所述，我们认为这个产品在中国有强有力且独一无二的销售点(卖点)。 13. As a follow-up to our phone conversation yesterday, I wanted to get back to you about the pending（unresolved）issues of our agreement. 追踪(后续)我们昨天在电话中所谈，我想答复你我们合约的一些待解决的议题。
以下是出国旅游必须掌握的100句常用的英语口语，掌握了这些英语口语会令您在国外旅游更顺利。当然，如果您是报团旅游，那另当别论，有领队和导游帮您解决英语语言沟通问题。 您如果一下子记不住，那么把下面的常用出国旅游英语口语100词打印出来，让需要用的时候，拿出来，中英文对照给老外看，他们一看即懂。 1、Business Hours 营业时间 2、Office Hours 办公时间 3、Entrance 入口 4、Exit 出口 5、Push 推 6、Pull 拉 7、Shut 此路不通 8、On 打开( 放) 9、Off 关 10、Open 营业 11、Pause 暂停 12、Stop 关闭 13、Closed 下班 14、Menu 菜单 15、Fragile 易碎 16、This Side Up 此面向上 17、Introductions 说明 18、One Street 单行道 19、Keep Right/Left 靠左/右 20、Buses Only 只准公共汽车通过 21、Wet Paint 油漆未干 22、Danger 危险 23、Lost and Found 失物招领处 24、Give Way 快车先行 25、Safety First 安全第一 26、Filling Station 加油站 27、No Smoking 禁止吸烟 28、No Photos 请勿拍照 29、No Visitors 游人止步 30、No Entry 禁止入内 31、No Admittance 闲人免进
32、No Honking 禁止鸣喇叭 33、Parting 停车处 34、Toll Free 免费通行 35、F.F. 快进 36、Rew. 倒带 37、EMS (邮政)特快专递 38、Insert Here 此处插入 39、Open Here 此处开启 40、Split Here 此处撕开 41、Mechanical Help 车辆修理 42、“AA”Film 十四岁以下禁看电影 43、Do Not Pass 禁止超车 44、No U Turn 禁止掉头 45、U Turn Ok 可以U形转弯 46、No Cycling in the School校内禁止骑车 47、SOS 紧急求救信号 48、Hands Wanted 招聘 49、Staff Only 本处职工专用 50、No Litter 勿乱扔杂物 51、Hands Off 请勿用手摸 52、Keep Silence 保持安静 53、On Sale 削价出售 54、No Bills 不准张贴 55、Not for Sale 恕不出售 56、Pub 酒店 57、Cafe 咖啡馆、小餐馆 58、Bar 酒巴 59、Laundry 洗衣店 60、Travel Agency 旅行社 61、In Shade 置于阴凉处 62、Keep in Dark Place 避光保存 63、Poison 有毒/毒品 64、Guard against Damp 防潮 65、Beware of Pickpocket 谨防扒手 66、Complaint Box 意见箱 67、For Use Only in Case of Fire 灭火专用
1.(1)询问访客身份：May I have your name, please?请问您贵姓？ What company are you from?您是哪个公司的？ Could you tell me what company you are representing?能告诉我您代表什么公司吗？ (2)如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？ (3)询问是否预约，来访目的Do you have an appointment?约好了吗？ Would you give me your business card?请给我您的名片好吗？ And can I ask what you wish to see him about?我能问一下您要见他有何事吗？ (4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。 Would you please have a seat and wait for a few moments.请您坐下稍等片刻。 (5)给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖) (6)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。 Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。Would you come this way, please?请随我这边来。 (7) 婉言拒绝客人来访： Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗？ (8)一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。 I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。 2.接待:在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了： (1)安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。 How's the party, Mr. Taylor?晚会如何，TAYLOR先生？ The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。 Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。 We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。 Do you have any place in mind you wanted to go in our town?本城有什么地方你想去看看？ What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。 Is there anything planned for tonight?今晚有什么安排？ Have you anything in mind you'd like to do?你是不是已有打算。 We'll visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。 I think it'd be better for me to take you there so that you won't
第二章日常用语（句子）： 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you hold the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．J ust a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day ear ly. Is that OK? 我那天早点到，可以吗？ 56．We’ll send a confirmation to you soon. 我们稍后传确认书给您。 57．Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系。 58．Please feel free to contact us if we can be of further assistance. 如需进一步了解，请随时与我们联系。 其他服务类 42．Does it include breakfast? 包括早餐吗？ 43．The tax and breakfast are also included. 税及早餐也包括在内。 12．Does your hotel have pick-up service? 请问贵酒店有接车服务吗？ 13．Yes, please contact the concierge for details. 有的，详细内容请联系礼宾台。 16．What is your hotel’s website and email address? 请问贵酒店的网址及邮址？ 17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。 4．How about your hotel’s location? 请问贵酒店位于哪里？