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Tutorial case studies 1[1][1].10

Tutorial case studies 1[1][1].10
Tutorial case studies 1[1][1].10

BMA201 OFFSHORE 1.10

TUTORIAL CASE STUDIES

1.Please note case studies available in the prescribed textbook (1, 3, 5, 7, 9, 10, &

11) are not included below. These should be copied from the prescribed textbook

if required. See the study schedule for page details.

2.Copies of the tutorial case studies not in available in the prescribed text are

provided below. Sources:

?Robbins, S. P., Judge, T. A., Millett, B. & Waters-Marsh, T. 2004.

Organisational behaviour (4th edn). Frenchs Forest: Pearson Education

Australia.

?Robbins, S. P. & Judge, T. A. 2009. Organisational behaviour (13th edn).

Upper Saddle River: Pearson Education.

Dr Wayne O’Donohue

Lecturer-in-charge

December 2009

TUTORIAL CASE STUDY 2 – ‘Professional Sports: Rewarding and Punishing the Same Behavior?’ (Robbins & Judge, 2009, p. 69)

Baseball Commissioner Bud Selig is feeling the heat, but not the kind a 90-mile-per-hour fastball brings. He has been facing allegations that many players, including some of Major League Baseball’s biggest stars, are using steroids to enhance their performance. When Congress intervened, Selig stated that the league’s policy on steroids was “as good as any in professional sports.” The policy? Random drug testing, with a 10-day suspension for first-time offenders. Congress and the general public were not satisfied. So, Selig announced that he would attempt to adopt a tougher “three strikes and you’re out” policy: a 50-game suspension for the first offense, a 100-game suspension for the second, and a permanent ban from baseball for the third. Players may incur fines as well. Not only does Selig intend on exercising a stricter policy, but other professional sports leagues such as the NFL and NBA, are promising to improve their drug-testing policies as well.

But here’s the problem: The same system that punishes those who take performance-enhancing drugs may also reinforce such behavior. Major League Baseball appears to be genuinely interested in eliminating the use of steroids in professional baseball, but is has yet to implement a stricter policy. And the current repercussions for players may not serve as a strong deterrent. A fine of $10,000 or a 10-day suspension may be a relatively minor setback compared to the millions that can be earned for becoming an all-star power hitter.

Take Rafael Palmeiro as an example. He tested positive for steroids. Though Palmeiro insists that he inadvertently took steroids, the type that was found in his system (stanozolol) is not the kind found in dietary supplements. His punishment: Palmeiro received a 10-day suspension, forfeited $167,000 of his $3 million salary, and a banner celebrating his 3,000th hit was removed from Camden Yards.

Now consider players such as Barry Bonds and Mark McGuire demonstrate the rewards of becoming a power hitter. Both players broke the major league record for the most home runs hit in a single season—first McGuire, then Bonds—eclipsing the record set by Roger Maris in 1961. Although there is speculation that both players had taken performance-enhancing drugs, to date their records are clean (though Bonds admitted to taking steroids without knowing it at the time). In addition to the exorbitant salaries both players received, the players were on the front pages of newspapers across the country. They became larger than life. And the rewards of hitting more than 70 home runs in a single season are not limited to the players. Revenues from increased game attendance and sports merchandise, as well as helping to build the team’s popularity and success, to local business revenues are all incentives for players to perform at high levels and for owners to reward these players.

In the NFL, the punishments are stiffer. For a first offense, players face a four-game suspension and a loss of salary for the amount of games missed. However, is this punishment strong enough to deter steroid use? Apparently not. Consider the three members of the Carolina Panthers who reportedly used steroids weeks before their trip to the 2004 Super Bowl. Although a four-game suspension can mean a large loss of income (the average NFL salary tops $1 million), such punishment still may not

deter steroid use because the money that can be made from endorsements and winning the Super Bowl can far exceed players’ salaries.

It appears that professional sports may be trying to have their cake and eat it too. As we have seen, behavior that may lead individuals and teams to fame and fortune may also be behavior that demands punishment.

Questions

1.What type of reinforcement schedule does random drug testing represent? Is this

type of schedule typically effective or ineffective?

2.What are some examples of behaviors in typical organizations that supervisors

reward but may actually be detrimental to others or to the organization as a whole? As a manager, what might you do to try to avoid this quandary?

3.If you were the commissioner of baseball, what steps would you take to try to

reduce the use of steroids in baseball? Is punishment likely to be the most effective deterrent? Why or why not?

4.Is it ever “okay” to allow potentially unethical behaviors, which on the surface

may benefit organizations, to persist? Why or why not?

TUTORIAL CASE STUDY 4 – ‘A Diamond Personality’ (Robbins & Judge, 2009, pp. 131-132)

Ask Oscar Rodriguez about the dot-com burst and he may grin at you as if to say, “What burst?” Rodriguez, a 38-year old entrepreneur, owns an Internet business that sells loose diamonds to various buyers. Business is booming for Rodriguez. In 2004, he had sales of $2.06 million—a 140 percent increase from 2003. Rodriguez’s database of almost 60,000 diamonds is one of the largest and is valued, according to Rodriguez, at over $350 million. Needless to say, Oscar Rodriguez is optimistic about his business venture.

The future wasn’t always so bright for Rodriguez, however. In 1985, Rodriguez moved from his native country, Puerto Rico, to Gainesville, Florida, with little ability to speak English. There, he attended community college and worked at the local mall to support himself. After graduation, his roommate’s girlfriend suggested that he work at a local jeweler. “I thought she was crazy. I didn’t know anything about jewelry,” says Rodriguez, who took her advice. Though he worked hard and received his Diamonds and Diamonds Grading certification from the Gemological Institute of America, he wasn’t satisfied with his progress. “I quickly realized that working there, I was just going to get a salary with a raise here and there. I would never become anything. That drove me to explore other business ventures. I also came to really know diamonds—their pricing and their quality.”

In 1997, tired of working for someone else, Rodriguez decided to open his own jewelry store. However, business didn’t boom. “Some of my customers were telling me they could find diamonds for less on the Internet. It blew my mind.” Rodriguez recognized an opportunity and began contacting well-known diamond dealers to see if they would be interested in selling their gems online. Rodriguez recalls one conversation with a prominent dealer who told him, “You can not sell diamonds on the Internet. You will not survive.” Discouraged, Rodriguez then says that he made a mistake. “I stopped working on it. If you have a dream, you have to keep working harder at it.” A year later, Rodriguez did work harder at his dream and found a dealer who agreed to provide him with some diamonds. Says Rodriguez, “Once I had one, I could approach others. Business started to build. The first three months I sold $200,000 worth of diamonds right off the bat. And that was just me. I started to add employees and eventually closed the jewelry store and got out of retail.”

Although Rodriquez does have some diamonds in inventory, he primarily acts as a connection point between buyers and suppliers, giving his customers an extraordinary selection from which to choose. Rodriguez is now a savvy entrepreneur, and his company, https://www.doczj.com/doc/b416665273.html,, went public in October 2003. Why is Rodriguez successful? Just ask two people who have known Rodriquez over the years. Gary Schneider, a realtor who helped build Rodriguez’s building, says, “Oscar is a very ambitious young man. I am not surprised at all how successful he is. He is an entrepreneur in the truest sense of the word.” One of Rodriguez’s former real-estate instructors, Howard Freeman, concurs. “I am not surprised at all at his success,” says Freeman. “Oscar has always been an extremely motivated individual with a lot of resources. He has a wonderful personality and pays close attention to detail. He also has an ability to stick to things. You could tell from the beginning that he was going to persevere, and I am proud of him.” Rodriguez is keeping his success in perspective, but he also realizes

his business’ potential: “I take a very small salary, and our overhead is $250,000 a year. I am not in debt, and the business is breaking even. I care about the company. I want to keep everything even until we take off, and then it may be another ball game.”

Questions

1.What factors do you think attributed to Rodriguez’s success? Was he merely “in

the right place at the right time,” or are there characteristics about him that

contribute to his success?

2.How do you believe Rodriguez would score on the Big Five dimensions of

personality (extraversion, agreeableness, conscientiousness, emotional stability, openness to experience)? Which ones would he score high on? Which ones might he score low on?

3.Do you believe that Rodriguez is high or low on core self-evaluations? On what

information did you base your decision?

4.What information about Rodriguez suggests that he has a proactive personality?

TUTORIAL CASE STUDY 6 – ‘WHAT DRIVES EMPLOYEES AT MICROSOFT?’ (Robbins et al, 2004, pp. 194-195)

The reality of software development in a huge company like Microsoft (it employs more than 48,000 people) is that a substantial portion of your work involves days of boredom punctuated by hours of tedium. You basically spend your time in an isolated office writing code and sitting in meetings during which you participate in looking for and evaluating hundreds of bugs and potential bugs. Yet Microsoft has no problem in finding and retaining software programmers. Their programmers work horrendously long hours and obsess on the goal of shipping product.

From the day new employees begin work at Microsoft, they know they are special and that their employer is special. New hires all have one thing in common—they are smart. The company prides itself on putting all recruits through a gruelling “interview loop,” during which they confront a barrage of brain-teasers by future colleagues to see how well they think. Only the best and the brightest survive to become employees. The company does this because Microsofties truly believe that their company is special. For instance, it has a high tolerance for nonconformity. Would you believe that one software tester comes to work every day dressed in extravagant Victorian outfits? But the underlying theme that unites Microsofties is the belief that the firm has a manifest destiny to change the world. The least consequential decision by a programmer can have an outsized importance when it can effect a new release that might be used by 50 million people.

Microsoft employees are famous for putting in long hours. One program manager said, “In my first five years, I was the Microsoft stereotype. I lived on caffeine and vending-machine hamburgers and free beer and 20-hour workdays. . . . I had no life. . . . I considered everything outside the building as a necessary evil.” More recently, things have changed. There are still a number of people who put in 80-hour weeks, but 60- and 70-hour weeks are more typical and some even are doing their jobs in only 40 hours.

No discussion of employee life at Microsoft would be complete without mentioning the company’s lucrative stock option program. Microsoft created more millionaire employees, faster, than any company in American history—more than 10,000 by the late-1990s. While the company is certainly more than a place to get rich, executives still realise that money matters. One former manager claims that the human resources’ department actually kept a running chart of employee satisfaction versus the company’s stock price. “When the stock was up, human resources could turn off the ventilation and everybody would say they were happy. When the stock was down, we could give people massages and they would tell us that the massages were too hard.” In the go-go 1990s, when Microsoft stock was doubling every few months and yearly stock splits were predictable, employees not only got to participate in Microsoft’s manifest destiny, but they could get rich in the process. By the spring of 2002, with the world in a recession, stock prices down, and the growth for Microsoft products slowing, it was not so clear what was driving its employees to continue the company’s dominance of the software industry.

Questions:

1.If you were a programmer, would you want to work at Microsoft? Why or why

not?

2.How many activities in this case can you tie into specific motivation theories? List

the activities, the motivation theories, and how they apply.

3.As Microsoft continues to get larger and its growth rate flattens, do you think

management will have to modify any of its motivation practices? Elaborate.

TUTORIAL CASE STUDY 8 – ‘CAN A LEADER’S MEANS JUSTIFY THE ENDS?’ (Robbins et al, 2004, p. 355)

Jack Welch is almost a household name in business circles due mainly to the books written about his time with the multinational giant General Electric (GE). By any objective measure, Jack Welch’s 20-year reign as CEO of GE would have to be called an overwhelming success. When Welch took over the head job at GE, the company had a market value of $US13 billion. When he retired in 2001, the company was worth $US400 billion. Its profits in 2000 of $US12.7 billion were more than eight times the $US1.5 billion it earned in 1980. Welch’s performance paid off for shareholders. Including dividends, the value of GE shares rose an average of 21.3 percent a year since he took over. This is compared with about 14.3 percent for the

S&P 500 during the same period.

How did Welch achieve such success? On a strategic level, he redefined GE’s objectives for every business in which it operated. He said GE would either be No. 1 or No. 2 in all businesses or get out of them. He dropped those with low growth prospects, such as small appliances and TVs, while expanding fast-growth businesses such as financial services and broadcasting. During his tenure as CEO, Welch oversaw 933 acquisitions and the sale of 408 businesses. He was obsessed with improving efficiency, cutting costs and improving performance. To achieve these ends, Welch completely remoulded his leadership style – impatient, aggressive and competitive.

In the 1980s as Welch began his remaking of GE, he picked up the name of ‘Neutron Jack’ – a playoff of the neutron bomb which kills people but leaves buildings standing. Welch cut more than 100,000 jobs – a fourth of GE’s workforce – through mass layoffs, divestitures, forced retirements, and relocating US jobs to overseas locations with cheaper labour. He pressured his managers and the employees who remained to drive themselves to meet ever-more-demanding efficiency standards. He was blatantly impatient when things didn’t move very rapidly. For example, a former technical worker at a GE plant that makes industrial drives says his unit set aggressive goals every year. ‘We would meet and beat those goals, but it was never good enough. It was always, “We could have done more.” We felt the philosophy at GE was that they could replace us in a heart beat.’ To reinforce the competitive environment, Welch established a comprehensive performance evaluation and ranking system for managers. Outstanding managers were highly rewarded, while those at the bottom of the annual rankings were routinely fired.

Welch’s demanding goals and penchant for closing down poor-performing units upended the lives of thousands of employees and severely strained the bonds between the company and many of the communities in which it operated. There also a number of scandals that emerged under Welch’s watch at GE. These ranged from the company’s 1985 admission that it had submitted time cards for too much overtime on government contracts, to the 1994 bond-trading scandal at its former Kidder Peabody & Co investment banking unit.

Welch’s style was a blend of restlessness, bluntness, sarcasm, emotional volatility and teasing humour. As one former GE vice-chairman said about Welch, ‘Even when he has fun, he’s driving himself. He won’t give up till he has won, whatever he does.’

Welch regularly put in days of 12 hours or more, but he expected the same kind of dedication from his employees. When he got angry, he could lash out with personal attacks that sometimes left shamed managers hurt and speechless.

Questions

1.Describe Welch’s leadership style using (a) the Ohio State dimensions, (b) the

managerial grid, and (c) LMX theory.

2.Assess Welch’s leadership effectiveness as assessed by (a) stockholders, (b) GE

managers, (c) GE employees, and (d) communities where GE operations are located.

3.Would you describe Jack Welch as a successful leader at GE? Explain.

4.How would you rate the ethics of Welch’s leadership?

5.Would you have wanted to work for Jack Welch? Why or why not?

TUTORIAL CASE STUDY 12 – ‘KINGAROY ART & CARD COMPANY’ (Robbins et al, 2004, p. 600)

Tammy Reinhold didn’t believe the rumours. Now that the rumours were confirmed, she was in denial. “I can’t believe it,” she said. “I’ve worked as a greeting-card artist here for 17 years. I love what I do. Now they tell me that I’m going to have to do all my work on a computer.” The company’s other two artists, were just as concerned. Each had graduated from art school near the top of their class. They chose the company, which had been around for more than 50 years, because of its reputation as a good place to work.

Kingaroy Art & Card Company is a small maker of greeting cards and specialty wrapping paper. It has modest resources and modest ambitions. Management has always pursued progress slowly. Maybe that’s why it was so late in introducing computerised technology to its production operations. Courtland Gray, the company’s owner, called Tammy, Mike, and Maggie into his office this morning. He told them about the changes and acknowledged that the three were going to have a lot to learn to be able to do all their work on computers. But he stressed that the changes would dramatically speed up the art-production and result in significant cost savings. He offered to send the three to a one-week course specifically designed to train artists in the new technology. Technology was coming to Wisconsin Art & Greetings and there wasn’t much Tammy could do about it. Other than complain or look for another job! Questions

1.Explain Tammy’s resistance.

2.Evaluate the way Courtland Gray handled this change.

3.What, if anything, would you have done differently if you had been Gray?

北京同仁堂药店分布.docx

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北京同仁堂案例分析

引言:同仁堂,是提起中药,许多人都会不约而同想到的名字。他历经数代,发展成为国内最负盛名的老药铺。然而在现如今这个经济全球化的时代,同仁堂又是如何与时俱进,成功实现跨国经营,带领中药走向世界的呢 案例简述:北京同仁堂是我国中药行业著名的老字号,其产品以“配方独特,选料上乘,工艺精湛,疗效显著”而享誉国内外。通过上百年来产品的多样化和工艺的稳定性,打造出了同仁堂独具特色的品牌优势与技术优势,形成其内在的核心竞争力。在跨国发展的道路上他坚持传统的制药特色,凭借其原材料良好的质量保证以及制药精益求精的精神,使得消费者对其产品产生牢固的信任。 SWOT 分析: 1同仁堂国际化三部曲分析 同仁堂在发展过程中,发挥其优势,以循序渐进,具有自主技术和品牌的国际化经营战略发展模式向前发展着。这一模式主要分为三个阶段:1.以品牌与技术优势开拓国际市场。2.海外投资控股。3.抓住机遇,发展跨国经营。 第一步,以品牌与技术优势开拓国际市场。同仁堂是中国中药的第一品牌,是业内的老字号,其300余年中时刻恪守“炮制虽繁必不敢省人工,品味虽贵必不敢减物力”的古训以及“修合无人见,存心有天知”的自律意识使得同仁堂金字招牌的经久不衰具有强势的品牌优势,因此才能赢得消费者们的青睐。在海外开拓市场的过程中,同仁堂注重品牌优势所带来的影响,加大自身宣传力度。由于海外华人与中国同宗同源,文化理念接近,所以,先天的脐带效应也使得他们顺理成章的接受中药,然后以此为中心向外扩散,最终进入其他国家市场。同仁堂的300年历史中不断完善自己的技术,形成了独有的完整的中医药理论体系,技术资源。同时,在市场经济的大趋势下,同仁堂明确自己的改进方向,创立了自己的医药创新团队和体系,在中医理论的指导下,利用西药的科研技术,使得中药发生质的蜕变,从而与其他国家接轨。 1993年起,同仁堂相继在香港开办了母公司及四家子公司,同仁堂以其品牌与独到的技术作为无形资产的形势入股,在合资公司投资总额中占一定份额。并凭借合资公司的开办,使同仁堂开拓出一条属于自己的,以“品牌,技术”投资为核心的海外拓展之路,为此后海外投资开办控股公司奠定了基础。 第二步,海外投资控股。同仁堂通过在海外与其他公司共同合资建立海外合资企业,让合资企业在当地进行产品生产和国际研发。以这种方式进入海外市场具有一定的优势。首先,对于当时的同仁堂来说这是一种较为安全的方式,这种方式不仅可以帮助同仁堂节省资金,同时还可以大幅降低投资风险。其次,对于初入其他国家市场的同仁堂来说,需要一个“引路人”来帮助他们在他国法律法规的规定下融入当地市场。最后,在合作过程中,同仁堂还可以借助其拥有的庞大的网络来拓展自身业务。 第三步,抓住机遇,发展跨国经营。我国加入WTO后,伴随着外资企业的大量涌入,我国传统行业受到了严重冲击的同时,也为其打开了通往国际的大门。中医药国际认可度的提高及中医药专业机构和人员在国外的迅猛发展,同仁堂走向世界指日可待。随着电子商务的兴起,网络新经济时代的来临,同仁堂也集中了一批网络人才,积极介人电子商务领域,全方位、多角度面向国际市场,充分利用网络高速度传播信息的特点,积极宣传同仁堂,让人们意识到这是一家具有创新意识,与时俱进的公司,吸引消费者与国际知名公司的眼球,从而为自己进一步打开国际市场奠定了良好的基础。除此之外,同仁堂在一些国家或地区办特许经营连锁店,建立中药分装加工厂,设立办事处等,使中药更加贴近国际市场的同时,还在

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