[FULL CLIENT NAME ALL CAPS]
[Quality Manual Doc Title]
Revision [Rev Number]
Issued [Date of Issue]
Conforms to AS9100 Rev. D and ISO 9001:2015
(c) [Copyright Year] [Full Client Name Reg Caps]; all rights reserved. This document may contain proprietary information and may only be released to third parties with approval of management. Document is uncontrolled unless otherwise marked;
uncontrolled documents are not subject to update notification.
TABLE OF CONTENTS
0.0Revision History and Approval (3)
1.0Welcome to [Full Client Name Reg Caps] (4)
2.0About The [Short Client Name] Quality Manual (4)
3.0Terms and Definitions (4)
4.0Context of the Organization (5)
4.1Understanding the Organization and Its Context (5)
4.2Understanding the Needs and Expectations of Interested Parties (5)
4.3Determining the Scope of the Quality Management System (5)
4.4Quality Management System and Its Processes (6)
5.0Leadership (7)
5.1Leadership & Commitment (7)
5.1.1General (7)
5.1.2Customer focus (8)
5.2Policy (8)
5.3Organizational Roles Responsibilities and Authorities (9)
6.0Planning (9)
6.1Actions to Address Risks and Opportunities (9)
6.2Quality Objectives and Planning to Achieve Them (9)
6.3Planning of Changes (10)
7.0Support (10)
7.1Resources (10)
7.1.1General (10)
7.1.2People (10)
7.1.3Infrastructure (10)
7.1.4Environment for the Operation of Processes (11)
7.1.5Monitoring and Measuring Resources (11)
7.1.6Organizational Knowledge (11)
7.2Competence (11)
7.3Awareness (11)
7.4Communication (12)
7.5Documented Information (12)
8.0Operation (13)
8.1Operational Planning and Control (13)
8.1.1 Operational Risk Management (14)
8.1.2 Configuration Management (14)
8.1.3 Product Safety (14)
8.1.4 Prevention of Counterfeit Parts (14)
8.2Requirements for Products and Services (14)
8.2.1Customer Communication (14)
8.2.2Determining the Requirements Related to Products and Services (15)
8.2.3Review of Requirements Related to Products and Services (15)
8.2.4Changes to Requirements for Products and Services (15)
8.3Design and Development of Products and Services (15)
8.4Control of Externally Provided Processes, Products and Services (16)
8.5Production and Service Provision (16)
8.5.1Control of Production and Service Provision (16)
8.5.2Identification and Traceability (17)
8.5.3Property Belonging to Customers or External Providers (18)
8.5.4Preservation (18)
8.5.5Post-Delivery Activities (18)
8.5.6Control of Changes (19)
8.6Release of Products and Services (19)
8.7Control of Nonconforming Outputs (20)
9.0Performance Evaluation (20)
9.1Monitoring, Measurement, Analysis and Evaluation (20)
9.1.1General (20)
9.1.2Customer Satisfaction (21)
9.1.3Analysis and Evaluation (21)
9.2Internal Audit (21)
9.3Management Review (22)
10.0Improvement (22)
10.1General (22)
10.2Nonconformity and Corrective Action (22)
10.3Continual Improvement (22)
Appendix A:Overall Process Sequence & Interaction (23)