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高中英语听力试题含音频和听力原材料

高中英语听力试题含音频和听力原材料
高中英语听力试题含音频和听力原材料

联通营业厅经理日常工作对照表

一、每日工作

(一)营业前工作

项内配合人完成时

负责安排相关人员开启营业厅的总电源及所有营业设备检查营业厅相关检查营全体人确保营业设备均能正常运行包括检查基本设施施的运行情设施、检查演示设施、检查辅助服务设施门窗负责安排人员对营业厅外的车辆外坪台阶门前检查营业厅环橱窗、墙面、横幅、宣传灯箱、宣传广告牌、营业厅内环保洁员、保卫生等进行检查检查营业厅相关检查宣传单张、终端销售展示柜(台)内手机价格标识、早会传物料并及时更架上的报纸是否已及时更早会准检查营业人员仪营业人员的情绪及精神面貌是否营业人员着装是否规范仪理、业务受理、所有营业人员整理着装、妆容包括并做好营业的免填单零钱等准备好将营业用的票据督促营业人员做备营业前的各项准全体人、导购员整理好宣传架上的报纸及宣传资料等宣传物料工、库管员清点整理好摆放在营业厅内展示的各类礼品及端产品,并按要求补充备齐全体人列队点点名报到,根据实际情况填写考勤表;齐声问分成两队,相互检查仪容仪表情全体人服装仪容检

全体人确认各营业员的具体岗位安岗位安讲解政总结前提出工作中注意事项传达公司相关文件全体人数1营业重要事务讲当日库存商品相关注意事项及当时工作安排价格早等

总结前一天销售情况并进行通报排名。经营销售通报全体人员业绩报表声、读书声、即歌声、提倡六声四性:笑声、掌声、全体人员学习服务理念成长声;趣味性、知识性、感性、理性一起大声宣读服务口号或团队激励口号早会结束前全体人员

营营业经理、所有当班人员在自己的岗位站立,咨询岗和保安开式正开规定门营业开始全体人员门营业业时间人员在营业厅门口站立,齐声致意欢迎第一批客户

(二)营业中工作

工作项目工作标准配合人员完成时间

综合营业区营业员服务情专区//CDMAGSM对专区每小时检查服务质量控制全体人员厅内工作况进行监督和指导,并做好考核记录,指导营业员受理各项业务,处理各项投诉。.

公用位各个陈列营业厅经/CDM专销售过程控实时检GS专放置的宣传品是否符合陈列位备案记录,是否符合公司客服部下发的具体指引,是否出现错、漏。营厅合作单位柜台销售宣传是否与报批内容不一致营业厅经核实各专业专区或者专柜手机与产品标价,核实合

单位柜台标营业厅经销售资源协调保障,实时掌握各项各专业各项日常

售物资,记录并视紧迫情况,报市公司客服部繁忙时段做好疏导客户工作,使每个受理台前人数引导

对平均

现场管理控营业厅经协助营业员处理较复杂客户投诉时,适当给予指

采用走动式管理,检查营业厅的设施正常在用及厅营业厅经的各项突发事项做好《营业厅每日必查必检项目表有关记录营业厅经巡视营业员的服务和工作表现,及时提醒指正,帮

被教练对象提升;同时肯定营业员的每一点进步,时表示嘉

安全管理风检查营业员销售过程中是否妥善保管好现金,大额营业厅经

金有无锁存到带锁抽屉中。严禁营业人员擅离岗位控确需临时离柜时,当将现金、印章、重要凭证和有证券入柜上锁,营帐系统退出用户登录画面营业厅经检查营业员销售过程中是否按要求保管好手机,并好销售登记或销售记录。手机柜台在上班时间必须持人员在岗,手机柜台必须随时处于上锁状态;顾观看手机时手机必须在视线可控制范围内,如观看

机客户较多时不能同时将多部手机提交客户观看,引导客户到接待区等候或及时调增人手营业厅经对商品、用品入库、出库、返库进行监督,并在每检查营业员销售过程中是否按要求盘点表上签字管并销售有价卡,及时做好出入库记录、确定目标(时间、地点、联系人、谈判内容、销厅外工具:宣传手册、个人名片及小礼品,统一组织调营业厅经自行安准备工营业厅团队人力参加业务受理、内部人员分工2.

3、谈判(适用于需要谈判的企业或客户):协商沟通并确定双方认可的方案。

收集用户资料、意见反馈、收款、发卡登记,如有销用户入网业务受理销售环购买售其他产品,则按该类产品销售标准执行向用户致谢,留下双方联系方式;同时,营业厅为业务受理销售结户建立跟踪服务档案。(三)日结工作

营业结束配合人完成时

每天营业结束后召开班后会将早班结束后营业厅经班后

对日工作情况汇总并进行通报晚班上班现突出的优秀人员进行表扬,分工作案例,提出重要事项和需要意的问题。根据本日的工作情况文件精神对明天的工作提出要求库存的清对手机、电池、有价卡、套卡等营业结束库管

并在每日盘点资入库进行监督上签字

对营业厅日结工作当班营业营业结束日营业结束后行监督,完成日结工作,并在营负责对营收入日报表审核签字对稽员收银现金管理进行监督员缴款及报帐进行审核1早点稽核指定人员收缴营业现金及核对当天早班及昨00

1下午班的营业在保安的护送下到银行存存当天晚班的营0后的营业款存入稽核营业结束将下1务安全的保险柜款保营业结束后填写当日值班日志营业结束填写日全体人录相关内全体人关闭电相关电源全部关

库管员检查保险箱是否已上锁安全检查

确定厅门锁好后全体人员营业结束后(或将钥匙交接至关门离去守夜保安处)方可离开,如有红外线报警系统的需要开启后再离开。

二、每周工作

工作项目工作标准配合人员完成时间

根据营业厅的营业需要进行人员的合理排班全体人员排班

每周召开周例会,对本周工作进行总结,布置下周主全体人员周例会每周工作要工作;全体人员对本周销售情况进行总结和分析,向相关部门提出需销售分析.

求或信息反馈,在营业厅内实施下周销售工作的安排和改进方案。

通报所有岗GS专/CDM专综合营业岗营业员的营营业厅经

积分完成情况,销售积分完成率进行通报,公示在人员销售积台背景墙完成

培训工全体人每周进行新业务培训,巩固旧业务三、每月工作

配合人完成时

负责人员业绩评估考核并定期将评估结果向上级主管部全体人汇报考勤表等相关向上级管理部门报送人员月度考核汇总全体人考容考勤表等相关向上级管理部门报送人员月度考核汇总全体人容工作,向相关部门提出需求或信对本月销售情况进行总结与分析全体人员销量分析在营业厅内实施下周销售工作的安排和改进方案。息反馈,专岗/CDMA/综合营业岗各个营业员销售专岗核算GSM提供薪考核、为人力资源部提供薪营业厅经理结合服务质量考核,积分任务完成率,酬分配依据酬分配依据。组织召开月例会,对当月工作进行总结,布置下月工作。全体人员月例会

高中英语听力练习题(附参考答案)

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高中英语听力试题(含音频和听力原材料)

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高中英语听力试题(含音频和听力原材料)

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高考英语听力试题及听力原文.doc

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第一部分:听力(共两节,每小题1.5分,满分30分) 第一节:请听下面5段对话或独白,选出最佳选项。每段对话仅 读一遍。 1.Whatdoesthemanwanttodo? A.TogooutwithSally.B.ToseeSally.C.TotalktoSally. . A. A. 6.WhatisMikegoingtodo? A.Toseeamovie.B.Toattendaparty.C.Tolookafterababy.7.Wherewillthechildrendopicnic? A.Onthetopofamountain.B.Onasmallisland.C.Neartheirhouse.8.Howwillthechildrengothere?

A.Bybike.B.Bybus.C.Bycar. 听第7段材料回答第9至11题。 9.Whatarethespeakerstalkingabout? A.Traveling.B.Trainenginesmaking.C.Hobbies.10.Whichcontinentdoesthemanprobablylivein? 12. A..A A.Oneofhisclassesfinishedearly.B.Hewantedtogetsomestu dyingdone. C.ThelibraryhadaspecialdisplayontheRevolution·16.Aftergettingthebooks,whatdidthemando?

A.Checkedthemout.B.Puttheminhisbookbag.C.Returnedth emtotheshelves 17.Accordingtotheman, whathappenstoallthebooksinthelibrary? A.Theyaremarkedwithcoloredlabels.B.Theyareinspectedby A.C.To A. ll-l5:BBACAl6-20:BCCAC 听力原文: Textl M:IfyouseeSally,canyouaskhertophoneme? W:Sure.I'llbeseeingherthisevening,SoI’lltellherthen.

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