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主观知识与顾客满意对顾客忠诚的影响研究
作者：桑辉， SANG Hui
作者单位：上海对外贸易学院,工商管理学院,上海,201620
刊名：
北京交通大学学报(社会科学版)
英文刊名：JOURNAL OF BEIJING JIAOTONG UNIVERSITY(SOCIAL SCIENCES EDITION)
年，卷(期)：2011,10(1)
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