Our prices compare most favorably with quotations you can get from other manufacturers. You?ll see that from our price sheet. The prices are subject to our confirmation, naturally.
我们的价格比其他制造商开价优惠得多。这一点你可以从我们的价格单看到，所有价格当然要经我方确认后方有效。
We offer you our best prices, at which we have done a lot business with other customers.
我们向你们报最优惠价，按此价我们已与其他客户做了大批生意。
Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.
请告诉我们贵方对规格、数量及包装的要求，以便我方尽快制定出报价。
This is the price list, but it serves as a guideline only. Is there anything you are particularly interested in?
这是价格表，但只供参考。是否有你特别感兴趣的商品?
Do you have specific request for packing? Here are the samples of packing available now, you may have a look.
你们对包装有什么特别要求吗?这是我们目前用的包装样品，你可以看下。
I wonder if you have found that our specifications you?re your requirements. I?m sure the prices we submitted are competitive.
不知道您认为我们的规格是否符合你的要求?我敢肯定我们的价格是非常有竞争力的
Heavy enquiries witness the quality of our products.
大量询盘说明我们的产品质量过硬。
We regret that the goods you inquire about are not available.
很遗憾，你们所询货物目前无货。
My offer was based on reasonable profit, not on wild speculations.
我的报价以合理利润为依据，不是漫天要价。
Moreover, we?ve kept the price close to the costs of production.
再说，这已经把价格压到生产费用的边缘了。
Could you tell me which kind of payment terms you?ll choose?
能否告知你们将采用那种付款方式?
Would you accept delivery spread over a period of time?
不知你们能不能接受在一段时间内分批交货?
一.价格
客人询价
1.Will you please let us have an idea of your price?
2. Are the prices on the list firm offers?
3. How about the price/ How much is this?
我们报价
4.This is our price list.
5. We don?t give any commission in general.
6. What do you think of the payment terms?
7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.
8. In general, our prices are given on a FOB basis.
9. We offer you our best prices, at which we have done a lot business with other customers.
10. Will you please tell us the specifications, quantity and packing you want, so that we can work out
the offer ASAP?
11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly
interested in?
客人还价
12.Is it possible that you lower the price a bit?
13. Do you think you can possibly cut down your prices by 10%?
14. Can you bring your price down a bit? Say $20 per dozen.
15. it?s too high; we have another offer for a similar one at much lower price.
16. But don?t you think it?s a little high?
17. Your price is too high for us to accept.
18. It would be very difficult for us to push any sales it at this price.
19. If you can go a little lower, I?d be able to give you an order on the spot（马上）.
20. It is too much. Can you discount it?
拒绝还价
21.Our price is highly competitive. / This is the lowest possible price. /Our price is very reasonable.
22. Our price is competitive as compared with that in the international market.
23. We have already quoted our lowest price.
24. I can assure you that our price if the most favorable. A trial will convince you of my words.
25. The price has been cut to the limit.
26. I?m sorry. It is our rock-bottom price.
27. My offer was based on reasonable profit, not on wild speculations. 投机
28. While we appreciate your cooperation, we regret to say that we can?t reduce our price any further.接受还价
29.Can we each make some concession?
30. In order to conclude business, we are prepared to cut down our price by 5%.
31. If your order is big enough, we may reconsider our price.
32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.
33. The price of his commodity has recently been adjusted due to advance in cost.
34. Considering our good relationship and future business, we give a 3% discount.
二.订单
客人询问最小单数量
35.What?s minimum quantity of an order of your goods?
询问订货数量
36.How many do you intend to order?
37. Would you give me an idea how much you wish to order from us?
38. When can we expect your confirmation of the order?
39. As our backlogs存货are increasing, please hasten加快the order.
40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?
41. We regret that the goods you inquire about are not available.
客人回答订单数量
42.The size of our order depends greatly on the prices.
43. Well, if your order is large enough, we are ready to reduce our price by 2 percent.
44. If you reduce your price by 5, we are going to order 1000sets.
45. Considering the long-standing business relationship between us, we accept it.
46. This is a trial order, please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.
47. We have decided to place an order for your electronic weighing scale.
48. I?d like to order 600 sets.
49. We can?t execute orders at your limits.
感谢下单
50.Generally speaking, we can supply form stock.
51. I want to tell you how much I appreciate your order.
52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.
53. Thank you very much for your order.
三.交货
客人询问交货期
54.What about our request for the early delivery of the goods?
55. What is the earliest time when you can make delivery?
56. How long does it usually take you to make delivery?
57. When will you deliver the products to us?
58. When will the goods reach our port?
59. What about the method of delivery?
60. Will it possible for you to ship the goods before early October?
答复交货期
61.I think we can meet your requirement.
62. I …m sorry. We can?t advance the time of delivery.
63. I?m very sorry for the delay in delivery and the inconvenience it must have caused you.
64. We can assure you that the shipment will be made not later than the fist half of May.
65. We will get the goods dispatched within the stipulated time.
66. The earliest delivery we can make is at the end of September.
客人要求提早交货
67.You may know that time of delivery is a matter of great important.
68. You know that time of delivery if very important to us. I hope you can give our request your special consideration.
69. Let?s discuss the delivery date first. You offered to deliver the goods within six months after the contract signing.
70. The interval间隔is too long. Could we expect an earlier shipment within three months? 稳住客人
71.We shall effect shipment as soon as the goods are ready
72.We will speed up the production in order to ship your order in time.
73. If you desire earlier delivery, we can only make a partial shipment.
74. But you?d better ship the goods entirely.
75. We?ll try our best. The earliest delivery we can make is in May, but I can assure you that we?l l do
our best to advance the shipment.
76. I?m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.
77. I?ll find out with our home office. We?ll do our best to advance the time of delivery.
78. Thank you very much for your cooperation.
79. I believe that the products will reach you in time and in good order and hope they will give you
complete satisfaction.
四.签单
签单前建议
1.Before the formal contract is drawn up we?d like to restate the main points of the agreement.
2. We can get the contract finalized now.
3. Could you repeat the terms we?ve settled?
4. It is very important for us to abide by contracts and keep good faith.
5. Have you any questions as regards to the contract?
6. I?d like to hear your ideas about the problem.
7. I think it is better to have a good understanding of all clauses before signing a contract.
8. Do you have any comment to make about this clause?
9. Do you think the contract contains basically all we have agreed on during negotiations?
10. Everything has been arranged well. I hope the signing of the contract will go smoothly.
11. These are two originals of the contract we prepared.
询问签单
12.When shall we sign the contract?
13. Mr. Brown, do you think it is time to sign the contract?
14. Shall we go over the other terms and conditions of the contract to see if we agree on all the
particulars?
15. Shall we sign the contract now?
16. Just sign there on the bottom.
17. The contract is ready, would you mind reading it through?
18. We have reached an agreement on all the clauses discussed so far. It is time to sing the contract.
签单后祝语
19.I?m very pleased that we have come to an agreement at last.
20. Let?s congratulate ourselves for the successful contract.
五.付款方式
客人询问付款方式
1.Shall we discuss the terms of payment?
2. What is your regular practice about terms of payment?
3. What are your terms of payment?
4. How are we going to arrange payment?
回复询问付款方式
5.We?d like you to pay us by L/C.
6.We always require L/C for our exports and we pay by L/C for our imports as well.
7. We insist on full payment.
8. We ask for a 30 percent down payment.
9. We expect payment in advance on first orders.
客人建议付款方式
10.We hope you will accept D/P payments terms.
11. In view of this order of small quantity, we propose payment by D/P with collection through a bank so as to simplify the payment procedure.
12. Payment by L/C is the safest method, but rather complicated.
礼貌拒绝客人
13. I?m sorry. We can?t accept D/P or D/A. We insist on payment by L/C.
14. I?m afraid we must insist on our usual payment terms.
15. “Payment by installments” is not the usual practice in world trade.
16.It is difficult for us to accept your suggestion
接受客人付款方式
17.In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight; however, this should not be taken as a
precedent.
18. Have no alternative but to accept your terms of payment.
信用证要求及货币
19.When should we open the L/C?
20. Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.
21. How long should our L/C be valid?
22. The L/C should be valid 30 days after the date of shipment.
23. Could you tell me what documents you?ll provide?
24. Together with the draft, we?ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection. I suppose that is all.
25. In what currency will payment by made?
26. We usually do business in U.S.D as world prices are often dollars based.
六.保险
客人询问保险
1.As for the insurance, I have quite a lot of things which I am still not clear about.
2. May I ask you a few questions about insurance?
3. What do your insurance clauses cover?
4. I wonder if the insurance company holds the responsibility for the loss.
5. Have you taken our insurance for us on these goods?
6. Can you tell me the difference between WPA and FPA?
7. What risks are you usually covered against?
8. Is war risk to be covered?
9. I?d like to have the insurance of the goods covered at 110% of the invoice amount.
回复保险询问
10.There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.
11. Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc. If the goods are insured, the exporter might get enough to make up his loss.
12. Should any damage be incurred, you may, within 60 days after the arrival of the
consignment, file a claim supported by a survey report, with the insurance company at your end.
13. As a rule, we don?t cover them unless you want to.
14. If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.
15. The FPA clause doesn?t cover partial loss of the particular coverage, whereas the WPA clause does.
16. The extra premium involved will be on your account.
17. The insurance covers All Risks at 110% of the invoice value.
18. No, it is not necessary for the shipping line to add to the cost. Our past experience shows that All risks gives enough protection to all the shipments to your area.
19. ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land. In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.
七.参观工厂
1.You?ll understand our products better if you visit the factory.
2. I wonder if you could arrange a visit to the factory.
3. Let?s me know when you are free. We will arrange the tour for you.
4. I would be pleased to accompany you to the workshops.
5. We will drive you to our plant, which is about thirty minutes from here.
6. Can I have a brochure of your factory?
7. Here is the product shop, shall we start with the assembly line?
8. All products have to go through five checks during the manufacturing process.
9. The production method has been improved by introducing advanced technologies.
10. It is a pleasure to show our factory to our friends, what is your general impression?
11. It is nice to meet you. Welcome to our factory.
12. Shall we rest a while and have a cup of tea before going around?
13. I would like to look over the manufacturing process. How many workshops are there in the factory?
14. Some accessories are made by our associates specializing in these fields.
15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.
16. We believe that the quality is the soul of an enterprise.
17. Would it be possible for me to have a closer look at your samples?
问好
1. Good morning/afternoon/evening./May I help you? /Anything I can do for you.
2. How do you do? /How are you? /Nice to meet you.
3. it?s a great honor to meet you. /I have been looking forward to meeting you.
4. Welcome to China.
5. We really wish you'll have a pleasant stay here.
6. I hope you?ll have a pleasant stay here. Is this your fist visit to China?
7. Do you have much trouble with jet lag?
机场接客
1. Excuse me, are you Mr. Wilson from the International Trading Corporation?
2. How do I address you？
3. My name is Benjamin L iu. I?m from the Fuzhou E-fashion Electronic Company. I?m here to meet you.
4. We have a car an over there to take you to your hotel. Did you have a nice trip?
5. Mr. David smith asked me to come here in his place to pick you up.
6. Do you need to get back your baggage?
7. Is there anything you would like to do before we go to the hotel?
相互介绍
1. Let me introduce my self. My name is Benjamin Liu, an Int?l salesman in the Marketing Department.
2. Hello, I am Benjamin Liu, an Int?l s alesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.
3. I would like to introduce Mark Sheller the Marketing department manager of our company.
4. Let me introduce you to Mr. Li, general manager of our company.
5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr. Lin. And this is our RD Department Manager, Mr. Wang.
6. If I?m not mistaken, you must be Miss Chen from France.
7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago.
8. Is there anyone who has not been introduced yet?
9. It is my pleasure to talk with you.
10. Here is my business card. / May I give you my business card?
11. May I have your business card? / Could you give me your business card?
12. I am sorry. I can?t recall your name. / Could you tell me how to pronounce your name again?
13. I? am sorry. I have forgotten how to pronounce your name.
小聊
1. Is this your first time to China?
2. Do you often travel to China on business?
3. What kind of Chinese food do you like?
4. What is the most interesting thing you have seen in China?
5. What is surprising to your about China?
6. The weather is really nice.
7. What do you like to do in your spare time?
8. What line of business are you in?
9. What do you think about…? /What is your opinion? /What is your point of view?
10. No wonder you're so experienced.
11. It was nice to talking with you. / I enjoyed talking with you.
12. Good. That's just what we want to hear.
确认话意
1. Could you say that again, please?
2. Could you repeat that, please?
3. Could you write that down?
4. Could you speak a little more slowly, please?
5. You mean…is that right?
6. Do you mean..?
7. Excuse me for interrupting you.
社交招待
1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?
2. Alright. Let me make some. I?ll be right back.
3. A cup of coffee would be great. Thanks.
4. There are many places where we can eat. How about Cantonese food?
5. I would like to invite you for lunch today.
6. Oh, I can?t let you pay. It is my treat, you are my guest.
7. May I propose that we break for coffee now?
8. Excuse me. I?ll be right back
9. Excuse me a moment.
告别
1. Wish you a very pleasant journey home? Have a good journey!
2. Thank you very much for everything you have done us during your stay in China.
3. It is a pity you are leaving so soon.
4. I?m looking forward to seeing you again.
5. I?ll see you to the airport tomorrow morning.
6. Don?t forget to lo ok me up if you are ever in FUZHOU. Have a nice journey!
约会
1. May I make an appointment? I…d like to arrange a meeting to discuss our new order.
2. Let?s fix the time and the place of our meeting.
3. Can we make it a little later?
4. Do you think you could make it Monday afternoon? That would suit me better.
5. Would you please tell me when you are free?
6. I?m afraid I have to cancel my appointment.
7. It looks as if I won?t be able to keep the appointment we made.
8. Will you change our appointment tomorrow at 10:00 to the day after tomorrow at the came time?
9. Anytime except Monday would be all right.
10. OK, I will be here, then.
11. We'll leave some evenings free, that is, if it is all right with you.
客户询问
1. Could I have some information about your scope of business?
2. Would you tell me the main items you export?
3. May I have a look at your catalogue?
4. We really need more specific information about your technology.
5. Marketing on the Internet is becoming popular.
6. We are just taking up this line. I?m afraid we can?t do much right now.
回答询问
7. This is a copy of catalog. It will give a good idea of the products we handle.
8. Won?t you have a look at the catalogue and see what interest you?
9. That is just under our line of business.
10. What about having a look at sample first?
11. We have a video which shows the construction and operation of our latest products.
12. The product will find a ready market there.
13. Our product is really competitive in the world market.
14. Our products have been sold in a number of areas abroad. They are very popular with the users there.
15. We are sure our products will go down well in your market, too.
16. It?s our principle in business “to honor the contract and keep our promise”.
17. Convenience-store chains are doing well.
18. We can have anther tale if anything interests you.
19. We are always improving our design and patterns to confirm to the world market
20. Could you provide some technical data? We?d like to know more about your products.
21. This product has many advantages compared to other competing products.
22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.
23. I wish you a success in your business transaction.
24. You will surely find something interesting.
25. Here you are. Which item do you think might find a ready market at your end?
26. Our product is the best seller.
27. This is our newly developed product. Would you like to see it?
28. This is our latest model. It had a great success at the last exhibition in Paris.
29. I?m sure there is some room for negotiation.
30. Here are the most favorite products on display. Most of them are local and national prize products.
31. The best feature of this product is that it is very light in weight.
32. We have a wide selection of colors and designs.
33. Have a look at this new product. It operates at touch of a button. It is very flexible.
34. this product is patented
35. The functioning of this software has been greatly improved.
36. This design has got a real China flavor.
37. The objective of my presentation is for you to see the product?s function.
38. The product has just come out, so we don?t know the outcome yet.
39. It has only been on the market for a few months, bust it is already very popular.
1. ABC corporation. May I help you? ABC 公司, 我能帮你什么吗? 这句话算是制式的讲法. 一般接起电话的人通常会先报公司的名字“ABC corporation“, 然后再说, “May I help you?“ 或是如果要更客气一点的话则可以说“How can I help you?“ (我该怎么帮你?), 因为这样的问法表示我‘该’怎么帮你, 而非我‘需不需要’帮你? 但基本上“May I help you?“ 跟“How can I help you?“ 都很常见就是了. 不过如果是机器接的电话, 则听到的多半是这样, “Thanks for calling ABC corporation, if you know your party’s last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line.“ (感谢你打电话到ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按1, 如果是想要本公司的简介或出版品, 请按2, 如果是要找总机, 请按#, 或是请别挂断. 2. And you are? 你是? 如果人家打电话来是要找你的上司, “May I talk to your manager?“ (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, “Whom I am speaking with?“ 或是“Whom am I talking to?“ (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, “And you are?“ (你是?) 如果人家这样问我, 我就可以答, “This is Benlin.“ 像是“And you are?“ 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上“And you are?“ 这句话还有许多适用的场合, 例如在公司的接待处(reception). 来访的客人如果说, “I’m looking for Mr. Wolf.“ (我要找伍夫先生) 接待小姐就可以反问他, “And you are?“ (你是?) 所以像这种简单又好用的句子大家一定要记起来喔! 3. I’ll put her on the phone. Just a second. 我会请她听电话, 请等一下. Put someone on the phone 这个片语就是说请某人听电话. 例如你打电话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, “Could you please just put her on the phone?“ (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话, 结果要找的是别人, 你就可以说, “Ok. I’ll put her on the phone. Just a second.“ (好, 我会请她听电话, 请稍等一下.) 上面讲的put someone on the phone, 指的多半是只有一只电话时, 但如果像公司里有许多分机, 则用‘转接’ transfer 或是redirect. 会比较恰当. 例如同样的情况你可以说, “I’m transferring your call.“ 或是“I’m redirecting your call.“ (我帮你转接到分机给她.) 如果是接线生转接的话, 他们有时就只简单地说, “One moment, please.“ 或是, “OK. I’ll put you through.“
用的英语接待口语，不管你进不进外企都一定要看看… 询问访客身份：May I have your name, please?请问您贵姓？What compa ny are you from?您是哪个公司的？Could you tell me what company you are representing?能告诉我您代表什么公司吗？
如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？询问是否预约，来访目的？请让我看看上司是否方便。Would you please have a seat and wait for a few moments.请您坐下稍等片刻。给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。Would you come this way, please?请随我这边来。
婉言拒绝客人来访：
Mr. Chen is occupied at the moment and wants to know if your business i s urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touc h with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗？
一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。
接待（2）
在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了：安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。Our General Manager can't be here today, so I'm speaking on his be half.我们的总经理今天不能到会，因此由我代表他讲话。We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。D o you have any place in mind you wanted to go in our town?本城有什么地方你想去看看？What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。Is there anythin g planned for tonight?今晚有什么安排？Have you anything in mind you'd lik e to do?你是不是已有打算。We'll visit a school in the afternoon as you prop osed.按你的提议，下午我们去参观一所学校。I think it'd be better for me to t ake you there so that you won't get lost.我想最好还是我领你去，以免你迷路。
在各项活动结束后与客人送别，首先告诉他启程的车票已经安排好了：We had reserved you two First class seats on the plane leaving Shanghai for Hong Kon g at 10:00 a.m. on Monday March 20.我们已为你订了二张３月２０日星期一上午１０点由上海飞往香港的一等舱机票。欢迎下次再来：If you would be kind en ough to let me know in advance the date and approximate time of any intended vi sit,I will make arrangements to be on hand to receive you.若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。对我们的接待工作您满意吗？If you have any complaints to make about our service, we will be quick to make adjustme nts.若对我们的服务有任何不满，请提出，我们会很快加以调整。接待作为公
Receiving the Diners 接待客人 Unit 2 Receiving the Diners 接待客人 Conversation A. Seating an individual diner Hostess: Good afternoon, madam. Have you got a reservation? Gueset: Yes, for 12:30.The name is Bush. H: Yes, you’re welcome, Miss Bush.Could y ou follow we,please?How about the table near the window? G: Oh, it’s quite good.It has a good view of the city. H: Yes, take your seat, please.I’ll bring a menu for you right away. B.Seating group guests Waitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group? Guest: Yes, we are.We have a reservation in your restaurant. W:Yes, your tables are over there.Would you please come this way? G: Thank you. W:These are your tables.Three tables in all from No.6 to No.8.Will they be all right? G: I think so. W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away. G: Miss, can I have Maotai? W: Yes, but I’m afraid you’d have to pay extra for it. G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some?
ChapterⅡReceiving Clients （接机，参观产品，社交娱乐等） Background Knowledge （公司、人物介绍，对话情景） Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport. 一，Meeting the Guest 1．At the airport. Miss Li is meeting Fred Johns. L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York? J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd? L: Yes, it’s my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant trip? J: Well, I enjoyed it very much. L: Anyway it’s a long way to China, isn’t it? I think you must be very tired. J: But I will be all right by tomorrow, and ready for business. L: Great. Well, let’s go. 2．Introducing the Guest to the Superior. Miss Li is introducing Mr. Johns to Susan Wang, the sales manager. L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc. J: Nice to meet you, Miss Wang. W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here. J: Thank you. I have been looking forward to this trip. W: We’ll do everything we can to accommodate you and make you comfortable. J: You are so nice. I hope we’ll have a good cooperation. W: Great. Now let’s take a short rest in the waiting room. Then Miss Li and I will take you to visit our company. J: Good idea. Let’s go. 二，Client Reception 1．Introducing the company. Miss Wang and Miss Li are introducing the company to Mr. Johns. W: Here is our company, Sunshine Import & Export co. ltd. J: Yes, I’ve heard the company for a long time. W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line. We have nearly 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, e.g Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciat ed by their purchasers. L: Yes, and we always take customers first. J: Great. Do you have any new products？ W: Yes, it is researched by our Research and Development Department. I think it will be the best-selling lines.
关于外贸英语对话练习 随着经济全球化时代的到来，外贸英语翻译在我国经济生活中的地位与作用越来越重要。精心收集了关于外贸英语对话练习，供大家欣赏学习! A：How much do you pay wholesale for your products? 你们产品的批发价是多少? B：We have a few different wholesale vendors, so our cost varies a bit over the fiscal year. But the difference is miniscule, a fluctuation of about 0.2%. 我们几个批发商的情况都不一样,所以本会计年度的费用支出 不好确定.但差别很小,大约上下浮动0.2%. A：That must impact your bottom line at least a little bit, doesn't it? After all, your sticker price is pretty much set in stone. How much do they go for retail? 那多少会影响到你们的底线吧?毕竟你们的定价相当固定.那你们产品的零售价是多少?
B：Retail price is 29.95 per unit. We take into consideration changes in supply cost when figuring this price. 零售价是每套29.95美元,定价时我们把供货成本的变化因素 考虑进去了. A：Is that including tax? 包括税吗? B：No, that's the price before tax. The tax rate is varies from different marketing areas, so it is difficult for us to figure in. 不包括,这是税前价.不同的销售区税率各不相同,所以我们很 难把它核算进去. A：How much is your profit margin then? 那么你们的利润率是多少?
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative (AR ): Yes, Mr... ? G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton? G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage? G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 句型操练 You must be our long-expected guest, Mr.X from the U.S. 您一定是我们盼望已久的客人，从美国来的X先生吧！ Very nice/glad/pleased to meet you. 幸会 I'm delighted to meet you at last. 很高兴终于见到您了。 It was nice meeting you./I'm so pleased to have(finally) met you./ 很高兴见到您。（道别用语） How was your journey? 您旅途如何？ I hope you've had a pleasant flight/trip. 旅途愉快吧！ I hope you'll enjoy your stay here. 希望您在此过得愉快。 Hope you'll have a pleasant/enjoyable stay here.
接待客户常用的英语口语对话【接待客户常用的英语口语对话】 您能坐下来喝杯茶吗? Would you please take a seat and have a cup of tea? For example: A: Would you please take a seat and have a cup of tea? 您能坐下来喝杯茶吗? B: I'd love to. Thank you.我很乐意。谢谢你。 请让他进来。 Please send him in. For example: A: Mr. Green，Mr. White is here.格林先生，怀特先生来了。 B: Please send him in.请让他进来。 这边请。 This way please. For example: A: This way please.怀特先生，这边请。 B: Thank you very much.非常感谢。 您预约了吗? Do you have an appointment? For example:
A: Do you have an appointment?您预约了吗? B: I'm afraid not.恐怕没有。 他什么时候有空儿和我见面呢? When is it convenient for him to see me? For example: A: When is it convenient for him to see me?他什么时候有空儿和我见面呢? B: I think you'd better leave your card here, and I will contact you later. Is that OK? 我想您留下您的名片，迟些时候我再和您联系。这样可以吗? 这件事是私事。 My business is personal. For example: A: Would you tell me what you wish to see him about? 能告诉我您见他有什么事情吗? B: My business in personal.这件事是私事。 能给他留张字条吗? Will you please write him a note? For example: A: Will you please write him a note?能给他留张字条吗? B: That's a good idea.这个主意不错。 你在等李先生吗? Are you expecting Mr. Lee? For example:
采购员Purchasing Specialist/Staff 贸易经理Trading Manager 贸易主管Trading Supervisor 贸易专员Trading Specialist 贸易助理Trading Assistant 业务跟单经理Merchandiser Manager 高级业务跟单Senior Merchandiser 业务跟单Merchandiser 助理业务跟单Assistant Merchandiser 报关员Customs Specialist 单证员Documentation Specialist 船务人员Shipping Specialist 办公室职位职称中英文对照 高级管理Senior Management 首席执行官/总经理CEO/GM/President 副总经理Deputy GM/VP/Management Trainee 总监Director 合伙人Partner 总裁/总经理助理CEO/GM/President Assistant 物流/贸易/采购Logis./Trading/Merchand./Purch.物流经理Logistics Manager 物流主管Logistics Supervisor 物流专员/助理Logistics Specialist/Assistant 物料经理Materials Manager 物料主管Materials Supervisor 采购经理Purchasing Manager 采购主管Purchasing Supervisor 采购员Purchasing Specialist/Staff 外贸/贸易经理/主管Trading Manager/Supervisor 外贸/贸易专员/助理Trading Specialist/Assistant 业务跟单经理Merchandiser Manager 高级业务跟单Senior Merchandiser 业务跟单Merchandiser 助理业务跟单Assistant Merchandiser 仓库经理/主管Warehouse Manager 仓库管理员Warehouse Specialist 运输经理/主管Distribution Manager/Supervisor 报关员Customs Specialist 单证员Documentation Specialist 船务人员Shipping Specialist 快递员Courier
[外贸英语]展会接待常用英语口语集锦 ____________________________________ 1．What’s the size 多大尺寸？ 90X90 (Ninety by ninety) 九十乘九十。 2．What’s the CMB 体积多大？ 0.07M3 (zero point zero seven cube meter) 0.07立方米。 3．What’s th e bestlast price 最低价是多少？ ￥2.5 (Two point five)] 两块五。 4．How many designs 有几个款式？ 3 designs . 三个款式。 5．How many colors 有几种颜色？ 3 colors. Red, yellow and blue. 3种颜色，红、黄、蓝。 6．How many pcs one CTN 一箱装多少件？ 12 dozen, 144pcs. 12打，144件一箱。 7．When shall we deliver 什么时候交货？ 8．Where shall we deliver 货送到什么地方？ 9．30% deposit. 付30%的订金。 10．Only one sample here. We can’t give you. 只有一个样品，不能给你。 11．Too expensivemuch. 太贵了。 12. Any discount 有折扣吗？ 13．Cheaper 可以便宜一点吗？ 14．Show me this! 这个拿下来看看。
15．Good quality or ordinary quality 质量好的还是普通的？ 16．￥180 for a set . 180元一套。 17．4pcs a set. 一套4个。 18．What’s the minimum quantity 最小起订量是多少？ 19．At least 1 CTN.。 至少一箱件 20．There’s minimum quantity. 有最小起订量。 21．Can they be mixed 可以混装吗？ 22．Mixed packing. 混装。 23．Just a moment. Let me check. 稍等，让我查一下。 24．Same pricesize. 一样的价格尺寸。 25．I will come again tomorrow. 我明天再来。 26．Where are you from? 你是什么地方人？ 27．What’s your name? 你叫什么？ 28．May I have your card? 名片给一张，可以吗？ 29．Card,please. 名片。 30．Stapler,please. 订书机。 31．Calculator,please. 计算器。 32．Adhesive tape,please. 胶带。 33．Here’s our catalogue. 这是我们的目录。 34．Here’s my card. 这是我的名片。 35．Your card, please.
外贸英语中最基本的50句～会了这50句，至少接待个外商是没有问题了！！！简单易学，不看后悔哦。。。。。 1. Excuse me. Are you Susan Davis from Western Electronics？对不起，你是来自西方电子公司的苏姗?戴卫吗？ 2. Yes, I am. And you must be Mr. T akeshita. 是的，我就是，你一定是竹下先生吧。 3. Pardon me. Are you Ralph Meyers from National Fixtures？ 对不起，请问你是从国家装置公司来的雷夫?梅耶史先生吗？ 4. I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5. I"m Donald. We met the last time you visited T aiwan. 我是唐纳德，上次你来台湾时我们见过面。 6. I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7. How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8. It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight？你旅途愉快吗？ 10. Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight？你的航班怎样？ 12.Did you get any sleep on the plane？你在飞机上睡觉了吗？ 13. Mr. Wagner, do you have a hotel reservation？华格纳先生，你预订过旅馆吗？ 14.No, I don’t. Will it be a problem?不，我没有，会有困难吗？ 15.I don’t think so. I know severa l convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。 16.I’ve made a reservation at the hotel you used last time.我已预订了你上次住过的旅馆。 17.We’ve booked a Western-style room for you. 我们已为你订了一间西式的房间。
外贸常用语 （接待客人、签单、付款、展会等场景）一、 问好 1. Good morning/afternoon/evening./May I help you? /Anything I can do for you? 2. How do you do? /How are you? /Nice to meet you. 3. It?s a great honor to meet you./I have been looking forward to meeting you. 4. Welcome to China. 5. We really wish you'll have a pleasant stay here. 6. I hope you?ll have a pleasant stay here. Is this your fist visit to China? 7. Do you have much trouble with jet lag? 机场接客 1. Excuse me; are you Mr. Wilson from the International Trading Corporation? 2. How do I address you? 3. May name is Benjamin liu. I?m from the Fuzhou E-fashion Electronic Company. I?m here to meet you. 4. We have a car can over there to take you to your hotel. Did you have a nice trip? 5. Mr. David smith asked me to come here in his place to pick you up. 6. Do you need to get back your baggage? 7. Is there anything you would like to do before we go to the hotel? 相互介绍 1. Let me introduce my self. My name is Benjamin Liu, an Int?l salesman in the Marketing Department. 2. Hello, I am Benjamin Liu, an Int?l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you. 3. I would like to introduce Mark Sheller, the Marketing department manager of our company. 4. Let me introduce you to Mr. Li, general manager of our company. 5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang. 6. If I?m not mistaken, you must be Miss Ch en from France. 7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago. 8. Is there anyone who has not been introduced yet? 9. It is my pleasure to talk with you. 10. Here is my business card. / May I give you my business card? 11. May I have your business card? / Could you give me your business card? 12. I am sorry. I can?t recall your name. / Could you tell me how to pronounce your name again? 13. I? am sorry. I have forgotten how to pronounce your name. 小聊 1. Is this your first time to China? 2. Do you travel to China on business often?
机场接待客人常用英语口语对话)
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative (AR ): Yes, Mr... ? G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. A R: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton? G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage? G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 句型操练 You must be our long-expected guest, Mr.X from the U.S. 您一定是我们盼望已久的客人，从美国来的X先生吧！ Very nice/glad/pleased to meet you. 幸会 I'm delighted to meet you at last. 很高兴终于见到您了。 It was nice meeting you./I'm so pleased to have(finally) met you./ 很高兴见到您。（道别用语） How was your journey?
1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem? 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。