Unit 17 Problems, problems
17.1Dealing with problems
(1)\ Listening and speaking
Listen to someone talking about office problems. Offer to help by phoning the correct department. Use the words in the box to help you like this:
VOICE 1: We need some more envelopes, (beep)
YOU: m phone the Purchasing department
VOICE 2: m phone the Purchasing department* (repeat)
Accounts Service Purchasing Marketing
(2)Grammar
Underline the correct future form in italics.
A: Hello. David Watkins speaking.
B: Oh, rm trying /Tll try (1) to reach Ms North.
A: She's in a meeting. Could I help?
B: I want to place a large order and I'd like to discuss discount and delivery terms. Could I arrange a meeting with her for next week?
A: Of course. Vm checking / Til check (2) her diary. When would you like to see her?
B: Is next Tuesday at 3 OK?
A: She's going /She'll go (3) to the new factory that afternoon. How about Wednesday at 10?
B: That's fine. Wednesday at 10.
A: Could I have your name please?
B: Yes, it's Jenkins. Sandra Jenkins.
A: Fine, I'm sending /Til send (4) you a letter to confirm the meeting.
B: By the way, could you send me a copy of your catalogue?
A: Yes, of course. I'm sending /Til send (5) you a copy today.
B: I'd also like information about prices.
A: OK. I'm enclosing /Tll enclose (6) a copy of our price list.
B: Thanks very much. 1 look forward to seeing Ms North next week. Goodbye.
A: Goodbye.
(3)Writing
What will you do? Write the offer you would make in each of these situations.
1BOSS: I'm going away next week and I need a plane ticket.
YOU: I'll【)h(me the travel age/iL
2COLLEAGUE: I've got a lot of filing to do.
YOU: ______________________________________
3BOSS: I need a table at the restaurant for Thursday night next week.
YOU: ______________________________________
4CLIENT: rd like to make an appointment to discuss my account.
YOU: ______________________________________
5FRIEND: I'm not feeling very well, and I can't get out to go shopping.
YOU:
6COLLEAGUE: There isn't any coffee left!
YOU: _______________________________________
Read this conversation and complete it with the words in the box.
JONES: Sales department. Samanth Jones speaking.
LEE: Hello, this is Mike Lee from Meyers. Tm (1)about our order for computer disks. There (2) to be a (3).
We (4)article number 495 H4 and you (5) article 594 8F.
JONES: Jest a moment. Could I have the (6)number?
LEE: Let's see ... It's DD3O3.
JONES: Hold the (7)please, TH just (8)it ... Tm very (9), but we've had some (10)in the Dispatch department. Could you return the disks? Of course we'll (11) the costs.
LEE: Fine, but when can I expect (12)of the correct disks?
JONES: ril make sure you get them by the end of the week.
⑵I Listening
Listen to Samantha Jones dealing with another complaint and tick ( V) the correct statements.
()1 PCPower only ordered disks.
()2 Lesley Howard expected to receive the goods in ten days.
()3 Lesley's order number is DK997.
()4 Lesley doesn't need the material this week.
()5 Samantha promises to try to deliver everything by the end of the week.
⑶ Vocabulary
Samantha is worried that she will lose PCPowerbusiness* Read her letter and complete it with the words in the box.
Computer supplies Pty apologize customers manufacturers order problems products
22 Park Street
Abbotsford 3067
Victoria
Tel:+61 3 9429 1713
Fax: +61 3 9429 1714
Complete these sentences.
1I'm afraid we have to our order.
2We for the delay.
3When we unpacked the machine, we noticed some to the casing.
4We will any faulty goods free of charge.
5There's a on orders -??? it will take at least another ten days to dispatch the goods.
6The fax has broken down. We must it.
7There seems to be a in the invoice.
8We will your money if the goods are not satisfactory.
(2)Reading
Read this letter from Pacific Machines to Avalon Industries. What has Pacific Machines decide to do about the damaged machine? Tick the correct answer
Refund the money.
Replace the machine.
Ask the customer to return the machine.
Refuse to accept responsibility.
None of the above.
If you chose "None of the above”, describe what action Bob Olsen suggests.
(3)Writing
You are Mr Rogers. Use these notes to write a letter in reply to Pacific Machines. Fax sent on 24 July was a mistake
Send technician as soon as possible
If machine cant be repaired, we need a replacement
References
17.1
11 VOICE 1: We need some more envelopes, (beep) (pause)
VOICE 2: ril phone the Purchasing department, (beep) (pause)
VOICE 2: ril phone the Purchasing department.
2VOICE 1: This invoice is wrong.
VOICE 2: PH phone the Accounts department.
VOICE 2: ril phone the Accounts department.
3VOICE 1: The fax machine has broken down.
VOICE 2: ril call the Service department.
VOICE 2: ril call the Service department.
4VOICE 1: I need some information about the new product range.
VOICE 2: ril call the Marketing department.
VOICE 2: ril call the Marketing department.
21 Tm trying 2 Til check 3 She's going 4 Til send 5 Til send 6 Til enclose
3Suggested answers
2Til help you with it.
3Til phone the restaurant.
4ril check my diary.
5ril do your shopping.
6ril get some.
17.2
11 calling 2 seems 3 mistake 4 ordered 5 sent 6 order
7line 8 check 9 sorry 10 problems 11 refund 12 delivery
2Tick statements 2 and 5.
1No, they ordered several items.
3No, ifs DK597.
4No, he needs at least some of it as he is running out of stock.
JONES: Sales department. Samanda Jones speaking.
HOWARD: Hello, this is Lesley Howard from PCPower. I'm calling about an order we made last month for computer supplies. We wanted to buy disks, printer cartridges, printer paper, some cables and
glare shields for monitors. You said you could deliver in ten days —— it's now been three
weeks.
JONES: I'm really sorry about that. Can I take your order number, please?
HOWARD: Yes, it's DK597.
JONES: DK597. I'm sorry but we've had problems with our Dispatch department, and Fm also waiting for a delivery of stock from one of our suppliers.
HOWARD: Well, how soon can you deliver the goods to us? We're running out of stock! I've got to have at least part of my order by the end of the week.
JONES: ril look into it right away. I'll send you anything that we have in stock and get the rest to you by the end of the week.
HOWARD: Ok, but I'm nearly out of disks and paper ——could you get these things to us today? JONES: ril try. And I'll make sure that you have everything by the end of the week. I'm really sorry about this, we always try to give the best service but we've had a lot of problems.
HOWARD: Fine. Well, I'll look forward to receiving my goods this week. Thanks.
JONES: Goodbye.
31 order 2 problems 3 manufactures 4 products 5 apologize 6 customers
173
11 cancel 2 apologize 3 damage 4 replace 5 delay 6 repair
7mistake 8 refund
2None of the above. Bob Olsen suggests sending someone to inspect the machine. They will decide what
to do after they read the report. 3Suggested answer
BEC商务英语高级真题及答案(5) In the last few years, managers throughout industry have seen more changes than many of them could have expected to see in their entire working lives having to communicate information which often leads to feelings of insecurity has become a key activity. From being regarded as relatively unimportant in many companies , management employee communication has become a central corporate need. Concordia International provides a good example of a company that has adjusted well to the changing needs for communication . since 1995 , Concordia has been turned inside-out and upside-down, to ensure that it is a marketing –led, customer-responsive business, one that looks outwards at customers and competitors, rather than inwards at its own processes and the way things were done in the past. In the last eight years, Concordia has reduced its workforce by more than 80.000 people - or 35% -on a voluntary basis, with further downsizing anticipated. From being an engineering company, Concordia is now remaking itself as a service company. The role of employee communication in such a context is to build people’s self-confidence, to persuade them that, although it is inevitable that the changes will go ahead, they also bring with them new opportunities for employees. However, this is not an easy task. People tend to be skeptical of these claims and to feel that they are losing touch with the company they have worked for over many years. This is understandable, since many of the old certainties are being swept away , including the core activities of the company they work for. Above all , they have had to face up to the fact that they no longer have a job for life. Research indicates that people respond to this predicament in a variety of ways. The bulk of employees fall into two main categories in terms of their response to the
1.他已成为各种贸易和商务的强有力的手段It has become a powerful medium and business transactions of all kinds 2.电子贸易指网上财务往来电子商务则指有形式的网上 交易E-commerce refers to financial transactions over the Web and e-business refers to all forms of transactions over the Wed 3.客户服务已经是并将继续是一个主要的竞争因素 Customer service has been and continues to be a major competitive factor 4.电子商务的交易通常涉及几个互动的步骤E-business transactions often involve several interactive steps 5.那将给你以极大的竞争优势That will give you a serious advantage over your competition 6.当你的公司电子商务化后，你与客户之间的关系就改 变了When you become an e-business you transform your relationship with your customers 7.客户关系管理在你的商务程序中起决定作用Your most critical business process is customer relationship management 8.我们必须尽最大可能的利用我们已有的资源We must make the best possible use of the resources we have 9.男孩子们依次被召入会见考官The boys were summoned in turn to see the examiner 10.他做一切事情都不考虑后果He does everything regardless of the consequences 11.这部分我们讨论企业的产品和服务以及行业和因特网 的信息In this section we discuss the firm’s product or service along with information about the industry and internet 12.客户将能够舒舒服服的在家里享用信息，产品和服务 Customers will be able to consume information product and service from the comfort of the homes 13.在因特网上可以直接得到信息产品和服务，这就省掉 了中间商，还会引起经济萎缩The internet allows direct access to information product and service which cuts out middlemen and causes economic deflation 14.投资于该计划的机构在审核该商务计划时会有兴趣了 解公司任何在竞争中取胜Institutions financing the project which going through the business plan will be very interested in knowing how the company is going to beat the competition 15.该计划应对如何达到目标市场做出描述The plan should describe how the target markets are to be reached 16.如果产品是在因特网上提供的无形信息就应该创造某 种定价模式来调节价格If the product is intangible information delivered over the internet one should try to create some sort of pricing model to justify its prices 17.网站最初将包含哪些特点及未来的扩展计划是怎样的 What features will be incorporated in the site initially and what are the plans for future enhancement or expansion 18.你必须有计划的安排这些步骤以便将你的提议变成现 实You must lay out the steps to make your proposal a reality 19.务必打个电话让我们知道你已安全的回家Be sure to ring and let us know you’ve got back safely 20.这家旅馆可以为80位客人提供住宿，此外还有几个可 供客人自己开火的套间The hotel itself can accommodate 80 guests and in addition there are several self-catering apartments 21.需要12个月来实施的战略也不可能成功 A strategy that requires more than 12 months to execute is also unlikely to succeed 22.当一个企业准备建立电子商务时他应该考虑清楚实现 其战略目标的其他可选择的途径When preparing to establish an e-business presence enterprises should explicitly consider alternative ways to attain the strategic objectives 23.我们要在出发前把一切规划好We should get everything planned out before our departure 24.正如把电子商务战略融入整体电子商务战略中是重要 的一样，把商务评价系统融入进来也同样重要Just as it is important to integrate the e-business strategy into the overall business strategy it is equally important to integrate business model 25.那样，最好的途径可能是开发新的潜能，改善现存的 商业过程去实施新的商业模式In such instances the best approach may be to build new capabilities and transform existing business processes to implement a new business model 26.评价一个人要充分考虑他的成绩We should take full account of his achievements while evaluating someone 27.有时可以创立一个内在电子商务单位，然后把这单位 分割出去成为独立的法人In some cases it may be desirable to create an internal e-business unit and then spin off the unit as a separate legal entity 28.这一前景理论上可行但实际上吹嘘过度While possible in theory the promise was clearly oversold 29.这当然是重要的，但是董事会层面却远远不能理解 While that is certainly important the understanding needed at the board level goes well beyond that 30.为了获得市场份额，他们必须竭尽全力To gain market share they will go to great lengths 31.然而，他解释说，设立两种对立的定价系统在某些时 候可能导致不良企图的滋生However he explains that setting up two separate pricing systems is likely to generate ill will at some point 32.守住承诺适用于客服务过程的每一步Following through on your promises applies to every step of the customer-service process 33.这就解释了顾客通过同类比较发现的任何差别This will account for any differential a customer uncovers using an apples-to-apples comparison 34.我们要事先准备所有申请材料We must have all the application materials prepared in advance 35.你需要确定顾客需要你的某种产品的原因和你的电脑 怎样才能满足那种需求You need to identify why your customer needs your specific computer and how your computer meets that need 36.在商业中，客户服务对于其成长和繁荣至关重要In any business customer service is vital to growth and prosperity 37.网络让你们建立起确实的一对一的动态关系The internet permits you to build a dynamic relationships that are really one on one 38.它确实需要你重新思考你的整个经营方式和管理企业 的策略It really involves rethinking the entire way you do business and how you run your organization 39.钱本身并不重要，重要的是钱的用途Money is not the end in itself but the application of it is most important 40.一旦有人跟你联系就要回应Once you’re contacted be responsive 41.一开始，这个公司没有管理和业务计划，到现在为止 一切进展顺利At the outset the company had no management and operations plan in place and things have worked out just fine so far 42.我们在销售厂家的婴儿产品的同时也提供生活方式和 健康方面的信息We provide lifestyle and healthcare information along with baby products that we sell for manufacturers 43.这家公司预期1999年实现每月50%的增长The company expected a mouth-to-month growth rate of 50 percent 1999 44.预测存货需求最初对这个公司来说是件棘手的事情， 但公司仅仅用了几个月时间就在网上找到了销售和存 货的感觉Predicting inventory needs was tricky for the company at first though it only took it a few months online to develop a sense of sales and inventory 45.现在，这家公司在刚刚建立自己的网站之后，正在寻 求在其他玩具制造商曾经失败过的网上玩具商务中取 得成功Now with its newly launched Wed site the company ia looking to succeed in the online toy business where others have failed 46.网络圣杯是导致实际良好利润的专利内容The Holy Grail on the internet is proprietary content that leads to really good margins 47.在求学的道路上，我们准备克服很多的困难On the way of study we must be ready to grapple with many difficulties 48.至于在竞争中保持领先地位的问题，我们公司以产品 挑选余地大和有两的服务和信息而引人注意When it comes to staying ahead of the competition our company distinguishes itself through a broad product selection and excellent service and information 49.网络是一个及时的媒体，它让人为之兴奋，因为他迫 使我们保证尽快送货The internet is a very timely medium which is exciting because it puts pressure on us to make sure we’re delivering as quickly
国家开放大学《商务英语3》形考任务（单元测试1）参考 答案 一、选择填空，从A、B、C三个选项中选出一个能填入空白处的最佳选项。（每题10分） 1、—Why did you choose our company? —__________________________ A. Please speak up a little bit. B. I'm afraid I can't understand you. C. Sorry, I didn't catch that. Would you say it again? 2、—Can you show me the schedule? —__________________________. A. You won't miss the plane B. Sure, a tight schedule as usual C. Don't worry. I can help you with that 3、I was __________ devising sales strategies and targets for the West Region. A. responsible with B. responsible for C. responsible in 4、The following hints may help you stay energized, or at least ___________ until you can make the time for rest. A. get you going
B. get you go C. get you gone 5、I led and _________a sales team of 20 people. A. suggested B. motivated C. moved 6、Good manners may be varied ________cultural backgrounds. A. since B. because C. due to 7、Is ________ possible to take a 10-minute break during the meeting tomorrow morning? A. now B. that C. it 8、—You need to pay a visit to our important customers from Chamberlain Automation Systems Company in Washington. —_____________________________ A. Sorry, can you repeat the name of the company? B. Can't you repeat the name of the company? C. What's the name of the company? 9、—Morning, Maggie. Could you talk briefly about your career
商务英语试题 I.Translate the following terms into English (30%): 1) 兼并 2) 商业周期 3) 上市公司 4) 泡沫经济 5) 股份 6) 欧洲债券市场 7) 审计 8) 贸易壁垒 9) 进口（贸易中） 10)出口（贸易中） II.Translate the following terms into Chinese(30%): 1) EU 2) VC 3) promotion policy 4) marketing environment 5) bank statement 6) venture capital 7) buyer behavior 8) market segment 9) liquid investment 10) trade union
III.Read the article and choose one best answer to each of the following multiple choice questions according to the article ( 40%): New Economy As America emerges from what may be the shortest economic slump in memory, there is increasing evidence that New Economy factors---- including high productivity rates, better inventory management, more flexible labor markets, and a greater share of jobs in the service sector ---- were in fact responsible for the brevity of the slowdown. As the remarkable US expansion of the 1990s appears to be continuing, the New Economy seems to have passed the first real test of its resiliency. And the structural changes being driven by the New Economy have not receded or been impeded by the changes of the last year; rather, they are as strong as ever. As these structural changes continue to sweep through our national economy, they are restructuring and reshaping the 50 state economies. In 1999, at the height of the New Economy euphoria, PPI released its first State New Economy Index, which included 17 indicators to measure the degree to which state economies were structured and operated according to the tenets of the New Economy. In 2002, after the New Economy has proved itself and is being viewed by most with a more careful and realistic eye, PPI’s 2002 State index uses 21 economic indicators to measure these differences and ass ess states’ progress as they adapt to the new economic order. With these indicators as a frame of reference, the report then outlines a state-level public policy framework aimed at boosting the incomes of all Americans. While in 1999 many thought that the New Economy changed everything (including the need for companies to make a profit), in 2001 many scoffed at it as simply a flash in the pan or, worse, a myth spun by an over-imaginative media. Many questioned if after the superb economic performance of the 1990s we were doomed to return to the dismal days of the later 1970s and 1980s. The reality is that the New Economy was neither an epochal and dizzying transformation nor a slogan generated by some dot-com companies looking to inflate their IPO prices. Rather it was and is the kind of profound transformation of all industries that happens perhaps twice ina century. Such a change is equivalent in scope and depth to the rise of the manufacturing economy in the 1890s and the emergence of the mass-production, corporate economy in the 1940s and 1950s. As we pass through one of those groundswells that regularly but infrequently reshape the economy (and society) from top to bottom, there will be occasional bumps along the way---- like the recent economic downturn---- but these are the negative phrases within what we can expect to be a much longer growth period.
2018年10月高等教育自学考试全国统一命题考试 电子商务英语试卷 (课程代码00888) 本试卷共8页，满分l00分，考试时间l50分钟。 考生答题注意事项： 1．本卷所有试题必须在答题卡上作答。答在试卷上无效，试卷空白处和背面均可作草稿纸。 2．第一部分为选择题。必须对应试卷上的题号使用2B铅笔将“答题卡”的相应代码涂黑。 3．第二部分为非选择题。必须注明大、小题号，使用0．5毫米黑色字迹签字笔作答。 4．合理安排答题空间，超出答题区域无效。 第一部分选择题 一、单项选择题：本大题共10小题，每小题1分，共1O分。在每小题列出的备选项中只有一项是最符合题目要求的，请将其选出。
二、阅读理鳃(本大题共10小题，每小题2分，共20分) 本部分有三篇短文，每篇短文后有若干问题，每个问题有四个选项，请选择一个最佳答案，将其选出并将答题卡(纸)的相应代码涂黑。错涂、多涂或未涂均不得分。
第二部分非选择题 四、完形填空(二)：在下列课文片段中按中文意思提示填入遗漏的词：本大题共5小 题，每小题1分，共5分。 五、根据给出的汉语词义和规定的词性写出相应的英语单词，该词的第一个字母已经给出，每条短线上写一个字母：本大题共10小题，每小题1分，共1O分。 36．优势，有利条件n． a一一一一一一一一 37．经济n． e一一一一一一 38．范围，领域，域名n．d一一一一一 39．全球的adj． g一一一一一 40．促销，宣传，促进v．P一一一一一一 41．潜在的，有可能的adj．P一一一一一一一一 42．影响v． a一一一一一 43．非法侵入(电脑数据系统)v．h一一一 44．自动的adj． a一一一一一一一一 45．安全，保证，担保n. s一一一一一一一 六、给出下列单词或术语的汉语意义：本大题共20小题，每小题1分，共20分。
初级商务英语阅读理解试题 为了让大家更好的准备商务英语BEC考试，给大家整理了初级商务英语阅读理解试题,下面就和大家分享，来欣赏一下吧。 初级商务英语阅读理解试题(1) A friend of mine was fond of drawing horse. He drew the horses very well,but he always began the tail. Now it is the Western rule to begin at the head of the horse, that is why I was surprised. It struck me that it could not really make any difference whether the artist begins at the head or the tail or the belly(肚子) or the foot of the horse, if he really knows his business. And most great artists who really kn ow their business do not follow other people’s rule.They make their own rules. Every one of them does his work in a way peculiar(奇特的) to himself; and the peculiarity means only that he finds it more easy to work in that way. Now the very same thing is true to literature(文学). And the question, "How shall I begin?" only means that you want to begin at the head instead of beginning at the tail or somewhere else. That is,
2014 春 1．What do you think globalization means What global companies can you think of What industries are they in Do global companies do more harm than good In my opinion,globalization means a company set up subsidiaries in the other countries and make them into local companies.And setting up new companies means the transferring of technology and capital.When referring to global companies ,we may easy to think of P&G,KFC,AIRBUS,NOKIA and so on.These companies are in different industries,some in instant food industries,some in heavy industries,some in aviation industries.It may difficult to say absolutely global companies do more harm or do more good.It obviously that global companies give us much cheaper and higher quality products which make us enjoy a more comfortable life.Also global companies introduced more advanced technology and management skills.But on the other hand,with the strong competition,some national companies is eliminating and our national culture is also disappear with the step of globalization. 2．Are you influenced by brands when you choose products or services (Why or why not) Would you consider buying a new brand of product newly introduced to the market (Why or why not) What do you think a company should do to create brand awareness for a new brand I think whether I influenced by the brands depend on different kinds of things.When I choose something I use everyday such as shampoo,I will firstly take brands into consideration.Because I think shampoo is a kind of chemical product,some small companies may put some unhealthy addition ,which may have a bad influence on my health.But when I choose cloths ,I think style and quality are important than brands.Generally I don’t want to have a try to a new brand of product,because I think it is not worthy for me to try a product with uncertainty.But if there are some discount or free-trying,I’d like to have a try. For a company which wants to create brand awareness,I have some suggestions.Firstly it’s necessary to make a product recognise. Secondly,the company should associate with specific quality with his brand.Thirdly,forming a customer loyalty is important for a company. 3．What is important when arranging a business trip abroad ?Type of transport ?Accommodation ?Contact person I think when arranging a business trip abroad there are three things to consider. First, you must choose the type of transport. As overseas travels involve long distances, the plane is the best choice for reaching your destination rapidly. Secondly, you should also consider what accommodation best suits your purposes. Choosing a hotel with all modern conveniences and communication facilities will help you accomplish your tasks much better. Lastly, you should have a contact person who has important local connections and up-to-date local business information. 4．Do you think that the advertising practices described below are acceptable Why ?Using children in advertisements ?Using film stars in advertisements ?Promoting alcohol on TV ?Comparing your products to your competitors’ products 孩子：When the children's minds are not fully mature, parents are keen to cultivate children's talent ,practicing courage to help them grow better. But sometimes the situation is that kids do not necessarily very keen on this, some children may not have extraordinary talent. And also in the growth process, the psychological gap can not be avoided. 名人：弊端Celebrity endorsement ads make compelling product.Celebrity endorsement advertising can deepen people's perception of the brand. Increase sales by star.好处:Star negative information affects the consumers for the product choice; celebrity endorsements make false advertising for fame and wealth; Celebrity endorsements misled consumers, make consumers los when choosing goods. 电视宣传酒精：On behalf of the Chinese splendid culture. Chinese wine has a long history of wine as a special drink which witnessed the rise and fall of a dynasty.Moderate amounts of wine is beneficial to the health of the body, but drinking too much can lead to serious consequences, such as drunk driving.
全国2018年10月高等教育自学考试 电子商务英语试题 课程代码：00888 一、词汇和语法（本大题共20小题，每小题1分，共20分） 根据句子的意思选择一个正确的答案，错选、多选或未选均无分。 1. It's______ by coach from Melbourne to Sydney. A. a nine hour's journey B. a nine hour journey C. a nine hours' journey D. a nine-hours journey 2. They have got into______ troubles. A. monetary B. affluent C. financial D. miserable 3. The earth is______ of the moon. A. 49 times the size B. 49 times size C. 49 times as big as that D. 49 times big 4. She could only see the______ of the trees. A. outline B. general C. edge D. outlook 5. Come as______ as possible. A. earlier B. more early C. early D. earliest 6. There is very______ hope that she will pass the exam. A. few B. much C. little D. any 7. That was the first time I ______ England's shores. A. left B. has left C. would leave D. had left 8. Is there any______ of the word in Chinese? A. equal B. match C. rival D. equivalent 9. A new type of computer is going to______ next year. A. turn out B. be turned out C. have turned out D. turned out 10. Although the wines vary, the______ is quite good. A. medium B. usual C. average D. ordinary 11. Churchill was______ as the Chancellor of the university. A. established B. placed C. launched D. installed 12. The plane is______ to take off at 4. 1