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酒店英语期末考试试卷-(1)

酒店英语期末考试试卷-(1)
酒店英语期末考试试卷-(1)

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南京城市职业学院2015-2016学年度第二学期

酒店管理专业酒店英语期末考试试题

班级:学号:姓名:

2016年6月

一、单选题(每题1分,共20分)

1、Good morning. _______ I help you?

A、Would

B、Must

C、May

D、Am

2、I would like to _________ a room, please.

A.order B、book C、see D、look

3. It’s very kind __________ you to help me.

A.of B、to C、by D、for

4. What’s the ________ for a double room?

A. right

B. rate C、money D、for

5. I would like to book a double room ________ bath.

A. with

B. of C、by D、for

6.Excuse me, sir. You need to ________ the form.

A. fill in

B. fill on C、fill of D、fill for

7.We are looking forward to __________ you.

A. see

B. saw C、seeing D、sees

8.I'm afraid we are fully booked _______ the 5th.

A. with

B. of C、by D、for

9.Do you want to pay _____ cash or _____ credit card.

A. in in

B. by by C、by in D、in by

10.The porter will show you _______ your room.

A. with

B. to C、by D、for

11.My flight will leave ______ 6 pm today.

A. with

B. on C、at D、for

12.The hotel is full and there is someone ________ your room.

A. take

B. To take C、takes D、taking

13.Let me _______ you with your luggage.

1 / 6

A. help

B. helping C、helps D、to help

14.May I _________ the curtain?

A. draw

B. Turn on C、turn off D、make up

15.______ the way, how long will it take to clean the room?

A. With

B. On C、By D、For

16.Can you __________ the air conditioning?

A. draw

B. Turn on C、turn off D、make up

17.Do you want these shirts to be ________?

A. starch

B. starches C、starched D、starching

18.Let me help you _______ your luggage?

A. by

B. with C、on D、of

19.I hope you will _______ a morning call at 7:00.

A. arrange

B. arranges C、arranged D、making

20.I'll ask a porter to _________ your luggage.

A. take care

B. take care of C、take care off D、look

二、根据对话填写入住单(每题1分,共10分)

R: Ok .I’ve found it. Checking out on the 27th?

G: That’s right.

R: Can I take a credit card for the deposit?

G: Yes, sure. Also, I’d like a non-smoking room please.

R: Certainly madam. Here’s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, I’m right?

G: You are right. And I’ll stay in your hotel for 4 nights.

三、根据情境完成对话.(每题2分,共40分)

Part one

A:Good morning . What can I do for you, sir ?

B:Yes, (我想预定一间房间。)

A:OK ,sir . (什么时候?)

B:From May 1st.

A:(几个晚上?)

B:For three nights .

A:(您一行共有多少人呢?)

B:Just my wife and myself .

A:

(哪种房间你比较喜欢呢,要一张大床房的房间还是两张单人床的房间?)

B:Twin-room ,please .

A:Could you hold the line ,please ? (我要查查这几天有没有房间。)(先生,让您久等了。)We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer?

B:We’ll take the one with windows .

A:Certainly ,sir .May I have your name and initials ,please ?

B:Yes ,it’s Caruthers T.E.

Part Two

A: Good evening. (有什么可以帮助您的,先生?)B: (三个星期前,我预定了一间带窗的两张单人床的房间)I’m Caruthers T.E.

A: Just a moment, please, Mr. Caruthers. (我查看一下今天的预订单). …Sorry to have kept you waiting, sir. Yes, you have reserved a twin-room with windows from today to the 3rd.

B: Yes, exactly.

A: (请出示您的护照)Thank you, sir. _______________________________________________________(请您填一下这张登记表。)

B: Ok. Here you are. Is it all right?

A: Yes, thanks. (您打算怎么付款,现金还是信用卡?)

B: (我能用旅行支票付费吗?)A: Certainly. Here’s the key to Room 808. Please keep it. ________________________________________________________(晚安,并预祝您入住愉快。)

B: Thank you.

Part Three

3 / 6

A:__________________________________________(您想喝点什么呢,先生?) B: I'd like some tea._______________________________(你们这里都有些什么茶?)

A: We have black tea and green tea.______________________________ (请问你想喝什么茶?)

B: I don't know. __________________________________(你能给我推荐下么?) A: I suggest you to have some green tea. Green tea has a cooler flavor,

_________________________________(夏天喝很好.)

B: Ok, I'd like a pot of Biluochun (碧螺春).

四、判断对错(每题1分,共10分)

2. Telephone service is round the clock and free of charge in the hotel. ()

3. After registration, the receptionist should wish the guest an enjoyable stay at the hotel. ()

4. Guests feel pleased when the room attendant calls them by the names. ()

5. The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom. ()

6. Honesty is the best policy. ()

7. The hotel staff should report the problems to the superior no matter what it is.

()

8. When you must leave during the meal, you should put your napkin on the chair and fold it carefully, but never take it away with you. ()

9. Some hotels accept guests’ personal checks ()

10. Room service means to do service in the guestroom. ()

五、阅读理解题.(每题1分,共10分)

travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and the breakfast the next morning.

Rooms for the night in private (私人) homes with breakfast have been popular with travelers in Europe for many years. In the past five to ten years, these

bed-and-breakfast places have become popular in the United States. Many of these America’s bed-and-breakfast inns are old historic buildings. Some bed-and-breakfast inns have only a few rooms, others are much larger. Some inns do not provide telephones or televisions in the rooms, others do.

Staying in a bed-and-breakfast inn is much different from staying at a hotel. Usually

the cost is much less. Staying at a n inn is almost like visiting someone’s home. The owners are glad to tell about the areas and the interesting places to visit. Many vacationers say that they enjoy the chance to meet local families.

1. Americans like to take to a holiday trip____.

A.every year

B.every season

C.every month

D.twice a year

2.Nowadays more American travellers prefer spending nights at______.

A.big hotels

B.colleges and universities

C.their relatives’ homes

D. small houses and inns.

3.According to the passage,which of the following is true?

A.Travellers can get breakfast and lunch at small houses or inns.

B.There are only a few rooms in all kinds of small inns.

C.In some inns travellers can's watch TV in the rooms.

D.It is more expensive to spend nights in private homes.

4.Rooms for the night in local families have been popular in ____for many years.

https://www.doczj.com/doc/6410153327.html,

B.Europe

C.America

D.Africa

5.Many of these America’s bed-and-breakfast inns are __________.

A.old buildings

B.new buildings

C.tall building

D.small house

Rossiya Hotel

I read an article in the newspaper yesterday that the Hotel Rossiya in Moscow is the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts. About 3,000 people work in the hotel. The ballroom is known as the world’s largest. Furthermore, there is a

21-story “Presidential tower”in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.

6. Which is the largest hotel in the world?

A. Hilton Hotel

B. Trade Hotel

C. the Great Wall Hotel

D. Rossiya

7. How many people can this largest hotel accommodate at one time?

A. 3,200

B. 6,000

C. 930

D. 3,000

8. How many people work in this largest hotel?

A. 3,200

B. 6,000

C. 930

D. 3,000

9. Which part of the hotel is known as the largest in the world?

A. The Presidential tower.

B. The Central courtyard.

C. The Ballroom.

D. The Suite.

10.Foreigners have to pay __________ more than the usual rate Russian officials pay.

A. 16 times

B. 21 times

C. 12 times

D. 6 times

5 / 6

五、回答问题.(共10分)

1、What services isThe Front Office responsible for ?(4分)

2、Do you know how many ways in which the guests can usually pay their hotel bills?(6分)

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ad if 命 封 线 密

A. some modern women prefer a life of individual freedom. B. the family is no longer the basic unit of society in present-day Europe. C. some professional people have too much work to do to feel lonely. D. Most Europeans conceive living a single life as unacceptable. 5.What is the author’s purpose in writing the passage? A. To review the impact of women becoming high earners. B. To contemplate the philosophy underlying individualism. C. To examine the trend of young people living alone. D. To stress the rebuilding of personal relationships. Passage Two American dramas and sitcoms would have been candidates for prime time several years ago. But those programs -though some remain popular -increasingly occupy fringe times slots on foreign networks. Instead, a growing number of shows produced by local broadcasters are on the air at the best times. The shift counters longstanding assumptions that TV shows produced in the United States would continue to overshadow locally produced shows from Singapore to Sicily. The changes are coming at a time when the influence of the United States on international affairs has annoyed friends and foes alike, and some people are expressing relief that at least on television American culture is no longer quite the force it once was. “There has always been a concern that the image of the world would be shaped too much by American culture,” said Dr. Jo Groebek, director general of the European Institu te for the Media, a non-profit group. Given the choice, he adds, foreign viewers often prefer homegrown shows that better reflect local tastes, cultures and historical events. Unlike in the United States, commercial broadcasting in most regions of the world -including Asia, Europe, and a lesser extent Latin America, which has a long history of commercial TV -is a relatively recent development. A majority of broadcasters in many countries were either state-owned or state-subsidized for much of the last century. Governments began to relax their control in the 1980’s by privatizing national broadcasters and granting licenses to dozens of new commercial networks. The rise of cable and satellite pay-television increased the spectrum of channels. Relatively inexperienced and often financed on a shoestring, these new commercial stations needed hours of programming fast. The cheapest and easiest way to fill airtime was to buy shows from American studios, and the bidding wars for popular shows were fierce. The big American studios took advantage of that demand by raising prices and forcing foreign broadcasters to buy less popular programs if they wanted access to the best-selling shows and movies. “The studio priced themselves out of prime time,” said Harry Evans Sloan, chairman of SBS Broadcasting, a Pan-European broadcaster. Mr. Sloan estimates that over the last decade, the price of American programs has increased fivefold even as the international ratings for these shows have declined. American broadcasters are still the biggest buyers of American-made television shows, accounting for 90% of the $25 billion in 2001 sales. But international sales which totaled $2.5 billion last year often make the difference between a profit and a loss on show. As the pace of foreign sales slows -the market is now growing at 5% a year, down from the double-digit growth of the 1990’s -studio executives are rethinking production costs. 6. Which of the following best characterizes the image embodied in American shows? A. Self-contradictory B. Prejudice-free C. Culture-loaded D. Audience-targeted 7. The intervention of governments in the 1980’s resulted in __________ . A. the patenting of domination shows and movies B. the emergence of new commercial networks C. the promotion of cable and satellite pay-television D. the intense competition coming from the outside 8. The phrase “on a shoestring” (Para. 6) most probably means __________. A. in need of capital B. after a fashion C. on second thoughts D. in the interests of themselves 9. The main reason why American dramas and sitcoms are driven out of prime time is that ____. A. they lose competitiveness B. they are not market-oriented C. they are too much priced D. they fall short of audience expectations 10. American studio producers will give thought to production costs __________. A. if they have no access to popular shows B. because their endeavors come to no avail C. since bidding wars are no longer fierce D. as international sales pace slows down Passage Three How shops can exploit people's herd mentality to increase sales 1. A TRIP to the supermarket may not seem like an exercise in psychological warfare—but it is. Shopkeepers know that filling a store with the aroma of freshly baked bread makes people feel hungry and persuades them to buy more food than they had intended. Stocking the most expensive products at eye level makes them sell faster than cheaper but less visible competitors. Now researchers are investigating how “swarm intelligence” (th at is,how ants,bees or any social animal,including humans,behave in a crowd) can be used to influence what people buy. 2. At a recent conference on the simulation of adaptive behaviour in Rome,Zeeshan-ul-hassan Usmani,a computer scientist from the Florida Institute of Technology,described a new way to increase impulse buying using this phenomenon. Supermarkets already encourage shoppers to buy things they did not realise they wanted: for instance,by placing everyday items such as milk and eggs at the back of the store,forcing shoppers to walk past other tempting goods to reach them. Mr Usmani and Ronaldo Menezes,also of the Florida Institute of Technology, set out to enhance this tendency to buy more by playing on the herd instinct. The idea is that, if a certain product is seen to be popular, shoppers are likely to choose it too. The challenge is to keep customers informed about what others are buying. 3. Enter smart-cart technology. In Mr Usmani's supermarket every product has a radio frequency identification tag, a sort of barcode that uses radio waves to transmit information,and every trolley has a scanner that reads this information and relays it to a central computer. As a customer walks past a shelf of goods, a screen on the shelf tells him how many people currently in the shop have chosen that particular product. If the number is high, he is more likely to select it too.

大一英语期末考试试卷

Testing Paper Unit 1, 4, 5 Sky:陈人智、吴斌、马琴、苏红光 Group________ Name__________ Score_________ I. Listening (30%) I).Listen to the dialog between Gary and Paul and choose the best answer to each of the questions you hear on the recording. (2×5=10) (Unit 1 Part II Listening I) ()1.A.Eating and drinking. B. Dancing to the music. C. Standing around at the party. D. Talking with his girlfriend. ()2.A.Women who stay home doing housework. B. Women who stimulate his intellect. C. Women who pursue their own careers. D. Women who enjoy reading novels. ()3.A. Cleaning and cooking. B. Fixing things around the house. C. Washing the car and collecting the trash. D. Watching television and taking out the garbage. ()4.A.They are the same as his. B. They are quite progressive for the times. C. They reflect the views of earlier generations. D. They were shaped by their own family life. ()5.A. Visit his friend, Bob. B. Remain at the party to try to make new friends. C. Meet a woman who shares his interest in literature. D. Return home alone and spend the night with his dog. II).Listen to the passage and decide whether the following statements are true or false. Write "T" for True and "F" for False in the spaces provided. (2×5=10) (Unit 4 Part III Practice One) ______6.Women and men play different roles in society because their physical structures are very different. ______7.Girl babies were found to differ a lot from boy babies in birth length, weight and irritability. ______8.Our parents, school, television and the Internet show us how we should behave. ______9.Male cartoon characters are usually more prominent than female characters. ______10.Nowadays, women are no longer expected to play their traditional roles. III).Listen to the interview and complete the following sentences with the exact words you hear(1×10=10) (Unit 1 Part Four Section III) 11. You throw a little boy a ball, and he will try to _______it 12. A baby boy will pick up a stick and _______it_______ a gun 13. When boys play with Barbie dolls, they like to _______their hair_______ 14. Boys couldn't_______ _______ if their hair is untidy 15. Boys grow their fingernails long because they're too _______ to _______ them. 16. At an early age, boys are attracted to _______ II Words and Expressions (40%) 1.assign __________________ 2.culturally__________________ 3.genetic _________________ 4.sex-biased__________________ 5.neatness ________________ 6.nursery_____________________ 7. carry over_______________ 8.fall behind __________________

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