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商务英语试卷

商务英语试卷
商务英语试卷

1

湖北职业技术学院2010~2011学年度第一学期期末考核试卷 考核课程: 商务英语 考试类型:考试 考试方式:闭卷 学生所在院系: 财经学院 年 级:2009级 专业:电子商务 试卷:A 卷

班级 学号 姓名

I Multiple choice :(40分)

1. __________ the three main categories in e-commerce.

A. business-to-business, business-to-consumer, consumer-to-consumer

B. business-to-business, business-to-consumer, business-to-government

C. business-to-consumer, consumer-to-consumer, business processes

D. business-to-business, business-to-consumer, business processes

2.The company might sell its finished product to consumers on the web, which would be _________ e-commerce.

A. business-to-business

B.business-to-consumer

C.consumer-to-consumer

D. business-to-government

3. The number of supporting _________ is greater than that of B2C and B2B transactions

combined. A. business process B. consumer-to-consumer

C. business-to-government

D. business-to-business

4. Business-to-business is that companies__________.

A. buying online

B. selling online

C. buying from and selling to each other online

D. process transactions online

5. EDI refers to _____________.

A. electronic data information

B. electronic data interchange

C. electronic date interchange

D. electronic data change

6. The Transportation Data Corrdinationg Committee was charged with exploring ways to reduce the paperwork burden that _____________ faced.

A. customers

B. companies

C. shippers and carriers

D. suppliers

7. Important aspects of B2C initiatives include _______________.

A. promotion, ordering, product/ service delivery, after-sales support

B. promotion, selling, delivery, after-sales support

C. buying, selling, after-sales support

D. promotion, buying, selling.

8. Promotion via B2C has the following key benefits EXCEPT _________

A. customization

B. interactivity

C. participation

D. reducing cost

9. Almost all inernet sites can be classified into three categories EXCEPT _________.

A. consumer-oriented sites

B. community-oriented sites

C. content-oriented sites

D. commerce-oriented sites

2 10. There are broadly three types of online communities EXCEPT _________.

A. communities for intimacy

B. communities for interests

C. communities for shopping

D. conmmunities for transactions

11. In order to achieve the ultimate shareholder value, business need to target intermedate goals

EXCEPT ___________

A. Reaching operational excellence —low caost, quick response, streamlined processes

B. Selling more products at the lowest price

C. Attaning customer intimacy —life long customer loyalty

D. Product and service leadership

12. Consumers shop on the web since they get value in the form of EXCEPT _______

A. Lower cost and greater choice

B. Convenience

C. Customization

D. Higher price and Lower quality

13. Pure play business models inclue the following EXCEPT ___________.

A. Opening web-based channels

B. Portal sites depending on web advertising

C. Auction-based C2C sites

D. E-tailers abd webmalls such as Amazon

14. Brick and Motar business models include the following EXCEPT _________

A. Opening web-based channels

B. Portal sites depending on web advertising

C. Promotion and E-commerce transactions

D. Customer support and running operations

15. ________ account for more than 90% of all consumer payments in the United States.

A. Cash, checks, credit cards and debit cards

B. Cash, charge cards and smart cards

C. Smart cards, master cards and credit cards

D. Cash, checks, credit cards and smart cards

16. Instead of charging purchases against a credit line, a ______ removes the amount of the sale

from the cardholder ’s bank account and transfers it to the seller ’s bank.

A. credit card

B. smart card

C. debit card

D. charge card

17. The main categories of payment cards are the following EXCEPT _________.

A. credit cards

B. smart cards

C. debit cards

D. charge cards

18. Computer security is generally classified into three categories EXCEPT _________.

A. secrecy

B. integrity

C. necessity

D. loyalty

19. Service providers offer clients hosting arrangement that include the following EXCEPT _____

A. shared hosting

B. web hosting

C. dedicated hosting

D. co-location

20. One set of categories that markers use today include ____________

A. browsers, buyers and shoppers

B. browsers, surfers and shoppers

C. buyers, shoppers and connecters

D. simplifiers, connecters and bargainers

II .Find the items equivalent to those given in Chinese in the table below (20’)

A ------ purchasing department

B ------ finished product

C ------ credit card

D ------ value-added networks

E ------ electronic data interchange

F ------ raw material

G ------ research and development H ------ annual report

I ------ pop-up ads J ------ after-sales service

K ------ web presence L ------ commodity item

M ------ physical currency N ------ online payment

3 O ------ encryption keys P ------ card not present transaction

Q ------ stored-value card R ------ risk management

S ------ supply chain management T ------ search engine

21. 搜索引擎 ( ) 22. 采购部 ( )

23. 成品 ( ) 24. 风险管理 ( )

25. 密钥 ( ) 26. 网上结算( )

27. 供应链管理( ) 28. 原材料( )

29. 增值网 ( ) 30. 大众商品( )

31. 储值卡( ) 32. 信用卡( )

33. 通货 ( ) 34. 年度报告( )

35. 网上展示 ( ) 36. 电子数据交换( )

37. 弹出广告 ( ) 38. 不出示卡交易( )

39. 售后服务 ( ) 40. 研发( )

III Translate the following sentences into English, choose the correct answers. (10’)

41. Business often have entire departments devoted to negotiating purchase transactions with their

suppliers.

A. 企业往往会设立专门的部门负责同供应商谈判采购交易。

B. 企业常常有整个部门专门和供应商谈判采购交易。

C .业务往往是专门和供应商谈判采购交易。

D .企业往往会设立专门的部门负责同卖家谈判采购交易。

42. In particular, many foreign suppliers that had been difficult to reach with mailed bid packages

could be included in the solicitation for quotes.

A. 甚至以前因难以通过邮寄方式应标的国外供应商现在也不能参加招标了。

B .甚至以前因难以通过邮寄方式应标的国外供应商现在也可以参加招标了。

C .特别是许多难以通过邮寄方式应标的国外供应商现在可以被包括在招标报价内。

D .甚至以前因通过邮寄方式应标的国外供应商现在也可以参加招标了。

43. These provide a platform for developing one-to-one relationships using member-generated documents and messages.

A .这些为建立一对一提供一个平台,用收集的会员文档和消息。

B .通过会员建立的文档和消息,把一个平台提供给一对一关系。

C .通过会员建立的文档和消息,为建立一对一的关系提供一个平台。

D .用收集的会员文档和消息来建立一个一对一的平台关系。

44. Not only do web site visitors arrive with different needs, they arrive with different experience and expectation levels.

A .网站访问者有不同的需求和不同的期望水平。

B .网站访问者不但有不同的需求,而且还有不同的体验和期望水平。

C .网站访问者不但有不同的需求,而且还有不同的经验和期望。

D .网站摆放着不但有不同的需求,而且还有不同的体验和期望水平。

45. Web browsers or e-mail programs exchange digital certificates automatically and invisibly when requested to validate the identity of each party invovled in a transaction.

A .在交易中被要求证明彼此的身份时,浏览器或电子邮件可以交换数字证书,不需要用户介入。

B .浏览器或电子邮件在交易中被要求证明彼此的身份时,可以自动交换数字证书,需要用

4 户介入。

C .浏览器或电子邮件在交易中被要求证明彼此的身份时,可以交换数字证书,不需要用户介入。

D .浏览器或电子邮件在交易中被要求证明彼此的身份时,可以自动交换数字证书,不需要用户介入。

IV . Put the following sentences into correct order in terms of the basic structure of fishing

attacks.(10’)

A. The unsuspecting recipient enters hs or her login name and password.

B. The attackers sends e-mail messages to a large number of recipients.

C. The e-mail message includes a link leading the recipient to the fishing attack perpetrator ’s

web site.

D. The e-mail tells the recipient that his account has been compromsed.

E. Once inside the victim ’s account, the perpetrator can access personal information, make

purchases, or withdraw funds at will.

46 ( ) → 47 ( ) → 48 → ( ) → 49→ ( ) →50 ( )

V . Filling out the following tables with the given imformation in terms of technology-enabled relationship management and traditional customer relationship. (20’)

A. provide information in response to specific customer requires

B. Same for all customers

C. Direct or through intermediaries; customer ’s choice

D. Negotiated with each customer

E. Created in response to customer demands

F. Set by the seller for all customers

G . “ Push and sell ” a uniform message to all customers

H. Individually tailor to customer

I. Determined by the seller based on R & D

Technology-enabled relationship management and traditional customer relationship

商务英语阅读(1-2)1 2013本科英语(商务英语方向) B卷 20140521

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Part III Reading comprehension Passage 1 Richard Brasher, commercial director of Tesco?s non-food operations, is in the frame for the top job at Boots, where chief executive Steve Russell is to step down. Brasher is understood to be on a shortlist that includes Stuart Rose, the former boss of retailing group Arcadia, the Terry Duddy, chief executive of catalogue retailer Argos. Brasher is viewed as a high-flier within Tesco and is highly rated by the group?s chief executive, Terry Leahy. Boots has been looking for a chief executive and a new chairman since the middle of December, when its current chairman, John McGrath, admitted that the group had not acted fast enough to address strategic issues that were facing it. McGrath is due to step down at the end of his contract in the summer, after overseeing the search for a new chief executive. Boots has been trying to find a way to distinguish itself and its products from the increasing range carried by supermarkets. Last week Sainsbury, the food retailer, said it would be extending its own health and beauty offering after it axed a joint venture trial with Boots. Sainsbury and Boots have been working together since 2001, but Sainsbury now wants to roll out its own programme in about 50 stores. Under the original trial, Boots supplied the products, including exclusive lines, to a specific area within Sainsbury stores at nine out-of-town supermarkets. Although both sides agreed initial targets had been met, they could not agree terms to take the scheme forward. Observers suggested that the two had disagreed over sharing revenues. Boots has confirmed the departure of another senior member of management. Michael Bunting, head of treasury, will leave the company in April. Other senior staff who have left recently include Barry Clare, marketing director, and Ken Piggott, who was managing director of Boots? core business. Questions 31-35 are based on passage 1 31. Boots, according to the passage, is _______. A. a person B. a supermarket C. a hotel D. a factory 32. Richard Brasher is to ________. A. become chief executive B. be on a shortlist C. be a high-flier D. work within Tesco 33. Brasher is _______. A. scolded badly by Terry Leahy B. highly assessed by Tesco?s chief executive C. valued greatly by Tesco D. understood by Tesco 34. Sainsbury is a ________. A. person who worked with Boots B. business that wants to work with Boots C. supermarket that has developed its own program all the time D. supermarket that stopped cooperation with Boots 35. It seems that ________. A. a lot of people left Boots B. Boots is thriving quickly C. Boots has decided to reform D. Some senior staff have left or will leave Boots

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2014 春 1.What do you think globalization means What global companies can you think of What industries are they in Do global companies do more harm than good In my opinion,globalization means a company set up subsidiaries in the other countries and make them into local companies.And setting up new companies means the transferring of technology and capital.When referring to global companies ,we may easy to think of P&G,KFC,AIRBUS,NOKIA and so on.These companies are in different industries,some in instant food industries,some in heavy industries,some in aviation industries.It may difficult to say absolutely global companies do more harm or do more good.It obviously that global companies give us much cheaper and higher quality products which make us enjoy a more comfortable life.Also global companies introduced more advanced technology and management skills.But on the other hand,with the strong competition,some national companies is eliminating and our national culture is also disappear with the step of globalization. 2.Are you influenced by brands when you choose products or services (Why or why not) Would you consider buying a new brand of product newly introduced to the market (Why or why not) What do you think a company should do to create brand awareness for a new brand I think whether I influenced by the brands depend on different kinds of things.When I choose something I use everyday such as shampoo,I will firstly take brands into consideration.Because I think shampoo is a kind of chemical product,some small companies may put some unhealthy addition ,which may have a bad influence on my health.But when I choose cloths ,I think style and quality are important than brands.Generally I don’t want to have a try to a new brand of product,because I think it is not worthy for me to try a product with uncertainty.But if there are some discount or free-trying,I’d like to have a try. For a company which wants to create brand awareness,I have some suggestions.Firstly it’s necessary to make a product recognise. Secondly,the company should associate with specific quality with his brand.Thirdly,forming a customer loyalty is important for a company. 3.What is important when arranging a business trip abroad ?Type of transport ?Accommodation ?Contact person I think when arranging a business trip abroad there are three things to consider. First, you must choose the type of transport. As overseas travels involve long distances, the plane is the best choice for reaching your destination rapidly. Secondly, you should also consider what accommodation best suits your purposes. Choosing a hotel with all modern conveniences and communication facilities will help you accomplish your tasks much better. Lastly, you should have a contact person who has important local connections and up-to-date local business information. 4.Do you think that the advertising practices described below are acceptable Why ?Using children in advertisements ?Using film stars in advertisements ?Promoting alcohol on TV ?Comparing your products to your competitors’ products 孩子:When the children's minds are not fully mature, parents are keen to cultivate children's talent ,practicing courage to help them grow better. But sometimes the situation is that kids do not necessarily very keen on this, some children may not have extraordinary talent. And also in the growth process, the psychological gap can not be avoided. 名人:弊端Celebrity endorsement ads make compelling product.Celebrity endorsement advertising can deepen people's perception of the brand. Increase sales by star.好处:Star negative information affects the consumers for the product choice; celebrity endorsements make false advertising for fame and wealth; Celebrity endorsements misled consumers, make consumers los when choosing goods. 电视宣传酒精:On behalf of the Chinese splendid culture. Chinese wine has a long history of wine as a special drink which witnessed the rise and fall of a dynasty.Moderate amounts of wine is beneficial to the health of the body, but drinking too much can lead to serious consequences, such as drunk driving.

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