一，ApabiReader安装使用级别
Q：为什么我已经安装了Apabi Reader，下载图书时还提示“您没有安装Apabi Reader、版本不够高或者安装存在问题…….”
Q: When I did what it asked, I was then told that the version of Apabi Reader I had installed was "low", and asked me to install a higher version. I downloaded this version from your website. Which version should I download so as to avoid this and from where
1，出现这个问题可能是Apabi Reader没有正确安装，导致Apabi Reader中的检测控件无法顺利运行。请到下面站点下载最新Apabireader重新安装，注意安装时不要有IE浏览器打开。
英文、繁体版下载地址：简体版下载地址： problem possible the reader software is not installed, or the component of did’t worked, please install the latest reader software again, and when setup shut out the IE. The latest and best version link,You can download this software for free on my company’s website: Unicode Version: Version: ，并且确保您的Apabi Reader安装在全英文目录下。
and make sure your apabi software installed in english directory
3，IE浏览器允许弹出窗口（打开系统自带的IE浏览器，点击“工具—Internet选项—隐私”，点击“阻止弹出窗口”去掉左侧的对勾，然后点击确定。点击“工具—Internet 选项—安全”，查看是否阻止了弹出窗口。）
IE browser allows pop-up Windows
4，如果您的电脑是vista系统，请到控制面板——用户帐户中，关闭UAC（用户帐户控制）功能，然后重启电脑后尝试。
Closed UAC in The control panel if vista os. Reset os after setted up .
5，如果您的操作系统为winXP，IE浏览器的版本为，请您在Internet选项中将“安全”——“自定义级别”里的与ActiveX控件有关的设置都改为“允许”或“提示”。
ActiveX control relevant Settings are changed to "allow" or "tip." If your os is winxp and ie browser is Version .
6，如果您的浏览器为，那么在浏览器中出现闪动提示，提示阻止了控件运行时，请更改为允许控件运行。（该闪动提示的页面见下面的图，浏览器上面出现黄色细条提示“此网站需要运行以下加载项…………”）
Clew stop check. Please DLL control operation to allow the DLL control operation,. If IE browser is Version
Please run the add-on in the red circle. Thank you very much.
A：Thank you for your mail. The Apabi Reader you have installed is version . To perform the ‘翻阅原书’ function you need Apabi Reader . The trial site does not provide o ur the latest version(edition) of Apabi Reader. Please go to URL: to download our newest version of Apabi Reader.
Q：安装apabireader有哪些注意事项
Q: Which attentions when install the apabireader soft
A：1，请下载最新版apabireader进行安装。
2，按装apabireader时，请把ie浏览器全部关掉。
3，安装apabireader时，请使用administrator管理员，或者具有管理员帐户的权限的帐户。
1, Please download the best and latest version
2, Shut up IE soft when install the software
3, Please use ‘ administrator’longin os .
Q：下载图书失败，Apabi Reader“下载中心”的“下载信息”为：
下载证书文件
证书无效，请与我们联系
下载证书失败
结束下载<<***** >>.
A：证书无效多数情况是有第三方软件把证书文件屏蔽了，请查看系统托盘看是否有一些常见的第三方软件，如雅虎助手等。
A：Certificates invalid mostly the certificate documents of the third party software, please check the shielding system tray to see if there are some common
third-party software, such as yahoo assistant, etc.
Q：电子书借阅下载后，将ceb文件拷贝到其它电脑上为什么无法阅读
Q: Apabi Ebooks have downloaded ,but don’t read after copy ceb files to another pc？
A：Apabi电子书采用了先进的数字版权保护技术，直接将一台电脑上下载的ceb文件拷贝到其它电脑上是无法阅读的，遇到这类问题，可以先把借阅的图书归还，然后再在另一台机器上借阅下载。
A：Digital Rights Management (DRM）is based on certain computational methods to protect digital contents by preventing unauthorized replication of them. Only authorized users may access such digital contents. The protection provided by Founder Apabi's DRM to digital contents such as eBooks, electronic periodicals, eNewspapers, electronic document, etc has enabled controllable redistribution of digital contents along with administering and tracking capabilities to their use.
Q：下载图书失败，Apabi Reader“下载中心”的“下载信息”为：
开始下载<<***** >...
下载证书文件
下载证书成功
获取图书文件大小
无效的图书地址，请与网络管理员联系！
结束下载<<*****>>.
A：出现这个问题，是由于网络连接不是很好或者图书地址有误。请多次双击Apabi Reader“下载中心”的“下载列表”中的进度条，重新启动下载图书。如多次尝试仍然不成功，请将出错信息告知我们。
This is due to network connection is not very good or incorrect address book. Please download times Apabi double-click hint "centre" "download list" of the progress bar and restart the download books. Like many attempts to still do not succeed, please inform us an error message.
Q：下载图书失败，Apabi Reader“下载中心”的“下载信息”为
开始下载<<*****>>...
获取图书文件大小
用户不是管理员或者没有写文件权限，创建UDB文件失败！
Permission denied: only adminstrator or authorized user can create UDB file.
结束下载<<*****>>.
Task end<<生命的奥妙>>.
A：请确保您以管理员的身份登录计算机系统，并且对‘D:\Documents and Settings\Machine_Name\Application Data\Founder\Apabi Reader’和ApabiReader安装目录的权限。如果您的电脑是vista系统，请到控制面板——用户帐户与家庭安全——用户帐户，点击“打开或关闭用户帐户控制（UAC）”，把方框中的“钩”去掉，然后重启电脑后尝试。
If customer’s computer is vista operating system, please go to the control panel user accounts and family safety user accounts, click on the "open or closed user account control (UAC)", Cancel the check option at this label, then restart computer.
if it the OS is windows 7beta. Apabireader don’t support it currently.
Q：下载图书失败，Apabi Reader“下载中心”的“下载信息”为
证书文件可能被破坏，请重启一次Reader或者参照说明书恢复文件。
A：如果您的电脑是vista系统，请到控制面板——用户帐户与家庭安全——用户帐户，点击“打开或关闭用户帐户控制（UAC）”，把方框中的“钩”去掉，然后重启电脑后尝试。
如果您的操作系统是其它操作系统，请您删除reader安装目录（用鼠标右键点击Apabi Reader的那个绿色的快捷图标，选择属性，点击“查找目标”,这时会进入Apabi Reader 的安装目录）下的eBook\\CEBVoucher这个文件夹，然后重新启动reader。
Q：为什么输入用户名和密码后总是出现“抱歉，系统拒绝您匿名登录，请与管理员联系”
Q：
A：请确认您已经输入读书卡上的用户名和密码，然后点击登录。成功登录后，可以看到原输入用户名和密码的地方变为“欢迎您，***”。或者与我们联系。
Q: 安装好后，但是不能打开
Q：I tried to install the Apabi client but cannot open the reader after installed
A:可以卸载后重新安装。卸载后注意要删除安装目录下的所有文件，并删除系统盘document and settings\用户名\application data\founder\下的文件
Q：为什么我输入用户名或密码，点击“登录”后，没有任何反应
Q: Why do I enter user name and password, click "login", without any reaction？
A：可能是因为您的浏览器安装了拦截软件或进行了“阻止弹出窗口”设置，拦截了第一次登入时要添加的用户名和邮箱的弹出窗口，所以看起来象没有任何反应。请您关闭拦截功能即可。比如3721助手等具有拦截功能的软件，浏览器安全级别为高，都可造成拦截对话窗口。取消“阻止弹出窗口”设置见下一题。
A：Because your browser installed the software or intercept the "stop popup window", the first CiDeng intercept fashion to add user name and email pop-up Windows, so look like no response. Please close intercept function. As such has intercepted 3721 assistant functions of software, the browser security level is high, can cause intercept dialogue window. "Stop popup window"
Q：如何取消“阻止弹出窗口”设置？
答：（１）打开系统自带的IE浏览器，点击“工具—Internet选项—隐私”，点击“阻止弹出窗口”去掉左侧的对勾，然后点击确定。点击“工具—Internet选项—安全”，查看是否阻止了弹出窗口。（２）如果有Google工具条，点击Google工具条上的选项；点击
选项卡上的弹出式窗口拦截器，去掉左侧的小勾；点击确定。（３）如果有Sogou工具条，点击工具条中的“以拦截”让其变成“允许……”。
Q：为什么点击下载按钮时，Apabi Reader没有自动启动下载
Q：Click on the download button, but why ont start automatically Apabi Reader？
A：查看一下浏览器的安全级别是否为高。是否防火墙阻止了reader的下载。同时，请关闭腾讯TT旋风下载、网际快车、DUDU加速器、迅雷等的下载功能。
A：Please use the latest version of Apabi Reader software, set the IE browser safe level is low, Whether the download of ceb documents being firewall, stop tt software and Flashget,DuDu .
Q：为什么下载图书失败，显示“请在同一台电脑上借还图书”
Q:
A：只有当您把一台电脑上的借阅的图书全部归还后，才可在另一台电脑上借阅图书。借阅的图书必须在借阅该书的电脑上归还。如果出现这种情况，请您登录数字图书馆网站，点击“个人图书馆”，查看您的“借阅历史”，看是否有还未归还的图书。
Attention Apabi reader’s Downloading center, Delete all tasks in it.
when you will borrow Ebooks from another computer, you have to return all Ebooks at the computer.
Q：为什么下载图书时显示证书文件没有下载下来,网络可能有问题？
答：尝试以下几种方法：（1）退出后重新登录阿帕比数字图书馆（2）打开reader，选择工具-〉选项-〉网络设置，把网络超时设置的时间改长些。如果您是通过代理服务器上网，请您打开reader，选择工具-〉选项-〉网络设置，添加入您的代理服务器信息。（3）直接点击下载列表上的“启动任务”按钮，重新启动下载任务，多试几次（4）请使用系统自带的IE浏览器登录阿帕比数字图书馆借书。
Q：Our IT people are working on putting the Apabi reader on all our student machines on campus and have one major problem which they would like advice you “borrow” a book, the book is saved to a folder on your computer. From the instructions you sent me, it appears that it is saved on your computer to:‘C:\Program Files\Founder\Apabi Reader \eLibrary\CEB\’.This drive is “locked down” on our computers – and moreover, students move around and use different computers, so we would like to change the location that the files are saved to a drive that is unique to the individual student. Each student has access to a “H-drive” identified by their student number. Can we change the configuration in the Reader to make this the default download (and retrieval) folder for “borrowed” books
A：Folder of the ceb book can fix,Please open the Apabi reader , Cleck the menu of tools –
Menu of options – option of network setup ,path setup . attached the screen shot
Q：I believe that Apabi reader is capable of “reading” a book back to you. Can you tell me how this is configured It would be good to have this feature on the reader when we roll it out as well.
A：Before use the function ,Please setup of Speech plug-ins.attached the screen shot
Q：为什么下载图书时提示用户数已满，下载证书失败？
A：可能是同时在线的用户数过多，请尝试退出后重新登录阿帕比数字图书馆；不要使用腾讯TT旋风下载、网际快车、DUDU加速器等下载工具。使用系统自带的IE浏览器登录
数图，不要使用Apabi Reader或腾迅TT等登录，清理一下IE浏览器的本地临时文件、cookies。或者和我们联系
Users may be online at the same time, please try out much after login than digital libraries summit, Don't use whirlwind download, the tecent TT express, DUDU accelerator download tool. Etc. Use system of IE browser login several graph, don't use Apabi Reader or login, such leaps newsletter TT cleanout IE browser local temporary files and cookies. Or contact us
Q：为什么下载图书时显示下载图书内容失败？
A ：很可能是网络问题或者是图书文件比较大。请检查网络，如果您是通过代理服务器上网，请您打开reader，选择工具-〉选项-〉网络设置，添加入您的代理服务器信息。然后双击下载列表上的图书，看是否能继续下载，多尝试几次。
Probably network problems or more files are books. Please check the network, if you are through a proxy server, please open access, select tools - > hint > options - network Settings, add to your proxy server information. Then double-click on the download list, to see if they could continue to download, try several times.
Q：为什么图书下载后提示“此CEB文件结构已被破坏”？
A ：请确保您的reader为最新版本。
A ：Please install the latest and Unicode Version ApabiReader software. The Version is 3270.
Q：我能正常“在线浏览”，但为什么下载后图书后面内容为空白页？
A：很可能是您下载图书时，使用了网络文件。请您进行如下操作，即可解决问题。请您打开reader，选择工具-〉选项-〉网络设置-〉文件设置，把“使用网络文件”的钩去掉；
然后选择工具-〉选项-〉网络设置-〉下载设置，把“替换已经下载的文件”打上钩。最后，重新下载。下载成功后，即可脱机阅读。
A：The cause of the problem is Network files, we suggest that by below steps to solve this problem:
1,Open ApabiReader ,Select Toos Menu Options Net setup File setup.
2,Cancel the Check of Use Network File.
3,after finish above operation, Please download again.
Q：借阅图书是否有时间或数量的限制
A ：数图请您点击“用户服务区”——“借阅规则”，在这里您可以查看到您可以借阅的图书的数量、时间以及在线浏览的时间。通常是可以借阅5本图书，统一平台产品是7天10本。
Q：安装ApabiReader时，报‘灾难性故障，安装程序立即终止’？
答：安装了瑞星卡卡有关。下面用户的错误截图，把瑞星卡卡卸载，或者退出瑞星卡卡、关闭三个监控选项就都可以正常安装，分别是：
1、木马行为判断与拦截
2、IE防漏墙
3、木马下载拦截
Q：我是否可以同时使用一张读书卡在两台电脑上登录借书？
A：只有当您把一台电脑上的借阅的图书全部归还后，才可在另一台电脑上借阅图书。
Only when you put on a computer's borrowing books all return, just can on another computer on borrowing books.
Q：为什么访问数字资源平台后，进入图书详细页面“下载”按钮变成了“预约”？
A：下载图标变成“预约”，是因为您想要借阅的图书已经都被借走了，必须得等到别的用户归还了您才可以借阅。您可以先“预约”，等这本书可以借阅了，系统将通知您。这跟普通的图书馆是一样的。
Download ICONS become "reserve", because you want borrowing books already was borrowed, must wait until you return the other users can borrow. You can "reserve", this book can borrow, system will inform you. This is the same with common library.
Q：下载的图书保存在什么地方了如何更改图书保存的位置？
A：下载的图书保存在reader安装目录下的eLibrary文件夹了。您可以在reader的“文档管理器”中直接双击阅读图书。如果您想更改图书保存的位置，请打开reader，选择工具-〉选项-〉网络设置-〉路径设置，更改“文件下载路径”即可。
Download the books stored in the installation directory hint eLibrary folder. You can be in the reader's "document management" reading books in direct double-click. If you want to change the position of the book preservation, please open the reader, select tools - > options > > -- - the network Settings, change "file path can be downloaded path".
Q：借阅的阿帕比电子图书是否可以编辑？
A：可以在借阅的图书上进行划线、标注、添加书签等操作。但无法进行删除、修改等编辑操作。
Borrowing books can be crossed, mark on adding bookmarks, etc. But unable to delete, modify, edit operation, etc.
Q：如何在98系统安装？
A：我们的不支持98系统，请安装。（以上版本不支持98\\me系统）
Q：下载借阅与购买的电子书是什么格式的？
A：电子书店的电子书分为使用电脑阅读的电子书（CEB格式）和使用手持阅读器阅读的电子书（XEB格式）两种。其中使用电脑阅读的电子书具有和纸书版式完全一致的特点，所以它的文字和图片内容清晰、整洁，便于阅读。手持电子书是用来在手持阅读器上阅读的，方便您随时随处享受自己的电子书，不受空间、时间的影响。
Q：下载借阅与购买的电子书是否可以打印
A：不能。Apabi电子书是正版电子书，为了保护版权，防止非法传播，采用加密技术不允许打印操作，这在电子书店网站上进行了说明。为了满足一般用户的需求，大部分的图书可以拷贝部分文字内容，同时也可以进行快照。每启动一次Reader，限制拷贝文字和快照的次数各7次，每次可拷贝文字为不超过2000字节，每周允许拷贝文字和快照的最大次数各为50次。
Cannot. Apabi ebook is genuine ebooks, in order to protect the copyright, prevent illegal dissemination, using encryption technology, this does not allow printing operations in electronic bookstores on site. In order to meet the needs of users, most commonly the text books can copy parts, also can undertake snapshots. Start a hint of each copy, limiting the number of snapshots and 7 times, can copy for not more than 2000 bytes per week, copy allowed maximum number of snapshots and each for 50 times.
Q：下载借阅与购买的电子书是否可以转换为word/pdf/txt格式？
A：不能。Apabi电子书是经过加密的，无法转换为不加密的word/pdf/txt格式。
Cannot. Apabi ebook is encrypted, can convert word/PDF is not the encryption/TXT format.
Q：下载借阅电子书后，打开图书时报‘不支持的文件类型！’错误？
A：清理一下IE浏览器的本地临时文件、cookies。或者和我们联系
A：We have analyzed the reason of the problem. We advise that you delete Temporary Internet Files and Cookies in Internet Options of Internet Explorer , IT will solve the problem. As the follow screenshots .Thank you very much.
IE6
IE7
Q: 如何备份图书，以确保重装系统后不用重新下载图书？
A：建议您直接将Apabi Reader安装在非系统盘，重装系统后直接修复reader，并使用原reader注册用户名登录reader完成注册即可。
备份图书，需要备份图书的证书文件和内容文件。
备份图书证书文件的方法：打开Apabi Reader，选择文档-备份证书文件，保存证书文件。
备份图书内容文件的方法：将图书的ceb文件拷贝到重装系统中不格式化的磁盘保存。（查看图书保存位置的方法见上题）
重装系统后恢复备份的方法：打开Apabi Reader，选择文档-恢复证书文件，找到备份的证书文件，恢复。在Apabi Reader的“文档管理器”中，将保存的ceb文件添加到这里。
Q：图书刚下载下来后，打开时显示“打开文件失败”，归还图书时报‘归还失败’Q：I have just borrowed a chinese electronic book from Apabi completion of downloading, I click the icon to view the book. It prompted "Fail to open the file". I give up and decided to return the book. It prompted error again "failure to return".
A：您可以到我的个人图书馆归还图书，如果仍然不能解决，请和我们联系。
A：Please return the book from “User’s Service Center” , If it prompted error again “failure to return” , and still could not solve the error, please return to the mail to me。
Q:It ultimately took me over 45 minutes to download Apabi reader on a T1 connection from Beijing (!). That is not going to be good for customers, so will be eager to discuss with you the option of having that download launch from the Minneapolis site instead. Also, I noted that the default settings of Apabi Reader installation prompt (with “yes” checked) for setting the IE homepage to Apabi, and to have Apabi Reader by the “default PDF reader.” Libraries will absolutely hate this. Can you see whether that can be turned off
A:That download of Apabi Reader don’t change to download launch from the minnerapoils,currently. The problem of prompt of Apabi Reader, Please in the installation process check ‘not’ in setting the ie homepage and default pdf reader.
Q: I am trying to access the new site that you has informed me of. I note that it is performing extremely slowly, however. Please troubleshoot and advise; thanks.
A：
Q：在线浏览图书，报‘网络连接超时’。
A：如果是ie7的话，需要设置：原书翻阅原书翻阅已经结束问题可能与网络有关，也与IE7的设置有关，IE7里面要进行如下设置
Internet选项-----〉安全-----〉自定义级别-------〉下载----〉文件下载自动提示-------〉启用
二，阿帕比远程资源平台登录级别问题
Q：访问平台时报不在允许的ip范围内，不能进行ip登录
Q：We are experiencing problem with accessing our Apabi E-Lib at the moment. That is, on my University PC which is within our IP range, when I click on IP login, it doesn't work. Previously, I didn't even have to click on IP login in - it worked automatically on campus. Please notify us when the about problems solved.
A：此类问题多数情况是，客户访问的ip不在授权允许范围内，客户可以提供准确的ip与阿帕比服务信箱联系，我们会及时给客户处理，同时我们提供了精确的ip测试方式，统一平台产品首页直接可以提示访问ip，其他平台可以通过站点+/来测试访问ip。
A: Thank you for your mail. Could you send us the screen shot of the problem for us to analyze Please go to this URL: to test your IP and send us the result. Thank you very much for your support.
Q：borrowed one book and got this error. but borrowed a book in this account before but she has already returned it，the Apabi Reader show borrowed resource has not been returned
A：When you logged in the digital library and borrowed any book on PC1 with an account, then you can’t borrow any books on PC2 with the same account, only after you returned every borrowed book on PC1，The resources can only borrow and return on the same computer.
Q：访问阿帕比远程站点报无法显示该网页
Q：As you can see, this site is not working
A：这类问题多数是由网络原因造成的，遇到此类问题可以直接和我们联系。
A：They should not related to our site any more. Thanks.
Q：访问平台速度非常慢
A：这类问题多数是由网络原因造成的，遇到此类问题可以直接和我们联系。
Q：访问阿帕比远程站点后，点击登录时报获取机器信息失败
A：这类问题主要是没有安装apabiReader的原因造成的，请先下载最新的ApabiReader 后安装，再做登录操作。
Q：We are running into difficulties in opening the ebook for online browsing or checking out, if accessing the database off campus. We entered the VPN followed the regular procedure for off campus connection, and the welcome message for IP users