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商务英语情景口语100主题完整文档

商务英语情景口语100主题

目录

Day today Office日常事务

1 Faxes传真

2 Telephone Calls电话

3 Making Telephone Appointments电话预约

4 Memos备忘录

5 Business Correspondence商业信函

6 Placing an Order下订单

Office Talk办公室谈话

7 Coworkers同事

8 Bosses老板

9 Brainstorming集体讨论

10 Commuting乘公交车上下班

11 The Working Lunch工作午餐

Business Trip商务旅行

12 International Business Travel国际商务旅行

13 Dressing for Business商务着装

14 Hotel Situations旅馆情景

15 Negotiating the Subway乘地铁

Client Reception接待客户

16 Receiving Clients接待客户

17 Entertaining Clients招待客户

18 Accommodating Foreign Clients接待国外客户

19 Factory Tours参观工厂

Business Commune zations商务交流

20 Personal Introductions个人介绍

21 Small Talks聊天

22 Delivering Bad News传达坏消息

23 Polite Questions礼貌提问

24 Farewells道别

Negotiation谈判

25 Clarifying the Stakes说明利害关系

26 Making Concessions做出让步

27 Discussing the Bottom Line讨论底线

28 Accepting and Confirming接受和确认

29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构

30 CEO执行总裁

31 Stockholders股东

32 Board of Directors董事会

33 Managers Staff管理人员

34 Laborial Staff普通员工

Meetings and Interviews会议和面谈

35 Executing Meetings开会

36 Performance Reviews业绩评估

37 Agendas会议议程

38 Making Requests提出要求

Presentations业务陈述

39 Preparation and Developing Your Topic准备和展话题

40 Introductions and Beginnings介绍和开头

41 Making Transitions in the Boay of the Presenta陈述

中的过渡

42 Conclusions结论

43 O&A (Question and Answer Period)提问阶段

Data数据处理

44 Trends趋势

45 Systems制度

46 Schedufing日程安排

47 SWOT An山sis态势分析

48 Statistical Reports数据统计报告

Technology技术

49 Emad电子邮件

50 Computer Technology计算机技术

51 Running an Intemet Business网上做生意

52 Electronic Gadgets数码产品

53 Webbased Marketing网上营销

Financial Topics财务话题

54 Costing成本

55 Budgets预算

56 Auditing审计

57 The Economy经济

58 Fundraising集资

Legal Topics法律话题

59 Confidentiality机密

60 Lawyers律师

61 Contracts合同

62 Copyright版权

63 Patents专利

64 Environmental Regulations环境条例Marketing Topics营销话题

65 Marketing Surveys市场调查

66 Target Audience目标消费者

67 Print and Media Advertising印刷和媒体广告

68 Promotional Events促销活动

69 Developing the Market市场开发

Sales Topics销售话题

70 Selling Points卖点

71 Trade Shows贸易展览

72 Sales Reviews检查销售额

73 Product Demonstrations产品演示

74 FoUowing up on Leads线索追踪

75 Customer Service顾客服务

International Topics国际话题

76 Sourcing得到供货

77 Export/Import出口/进口

78 Exchange Rates汇率

79 International Greeting Methods国际问候方式Big Business跨国公司

80 Mergers合并

81 Competition竞争

82 Climbing the Corpira te Ladder进入管理层

83 Branch Offices分支机构

84 Consulting咨询

Employment Practices雇用惯例

85 Fair Pay公平薪酬

86 Recruiting Pe~onnel人员招聘

87 Retirement退休

88 Partnership合作关系

89 R&um6s简历

90 Job Interviews求职面试

Social and Equality Issues社会和平等话题

91 Women in the Workforce职业女性

92 Discrimination歧视

93 Weffare福利

94 Labor Unions工会

95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育

96 Management Training管理人员培训

97 Seminars/Workshops研究会/研讨会

98 Company Retreats公司培训

99 Teambuilding团队建设

100 MBA工商管理硕士

英语国际人——知性英语自信表达

原生态的外企口语,白领精英的必修课;

100个场景,200篇对话,帮助你成功应对多话题、深层次的商务交流。

一本商务英语书是否有用,要看它是否尽最大可能营造出真实的商务情景,是否有真实的商务语言。很多书罗列出漂亮的句子、短小的对话。读者学着倒是轻松,但一到真实场景,还是听不懂说不出。原因何在?内行人知道,这些书语言规整但不是圈内行话,对话太短不能应对深度交流,话题太少不能随机应变。

《商务英语情景口语100主题》一书,则旨在帮助学习者适应多话题、深层次的商务英语交流。首先,丰富的主题、海量的对话再现原生态的商务语境。翻开这本小16开400多页的书,100个主题、200组大篇幅对话,再加上词汇、短语,以及按初、中、高级排列的句子会让人有密不透风之感。实际上,在一个贯穿着英语语流的商务环境中,这种语言的压力会更加强大。本书“强迫”读者进入原生态的商务场境,通过密集的语流刺激让读者掌握各种场景下的沟通方式。其二,真实的语言让你学会圈中人的行话。对话的语言秉承真实、地道的原则,生词、难词很少,但加入了大量英美职场耳熟能详,而一般读者并不熟悉的固定表达法。其中大多数一看就会,并能迅速派上用场。比如mountain of work(一堆工作),cover a lot of points(涉及许多要点),take off like a rocket(急速上升),do one’s homework(做准备),outside the scope(在范围之外),no time to lose (抓紧时间),better safe than sorry(宁愿稳妥免致后悔),spill the beans(泄密),have a legal arm(拥有法律武器),take the blame(承担过失),get things on track (走向正轨),等等。

其三,深入的对话让你纵观职场心态。借助深入细致的对话,此书得以能够揭示英美职场人士的思维方式和情感方式。这对于学习者沟通技巧的提高,不亚于语言功夫。比如怎么应对客户的过分要求、怎么应对过于亲热地法国式问候、怎么

谈论办公室恋情、怎么评价部门之间和同事之间的竞争,等等。这本书因此超越了语言的范畴,比较全面地反映了公司内外环境和办公室政治的方方面面。

其四,灵活的方式让你自主学习。无论用于课堂教学还是自学,此书都具有相当大的伸展度和灵活性。全部对话都配有MP3。读者可以根据自身的学习目的和喜好的学习方式,有选择地进行口语、听力、语音、听写、口笔译、词汇等各种练习。

内容简介

本书以100个场景、200篇对话展现原生态的外企口语,生动描绘了各种真实场景下的沟通方式;每个主题下包括实用表达法、词汇表、对话三个部分。实用表达法分为初、中、高三个级别,供读者循序渐进地学习;词汇表部分除生词外,还提炼出课文中的短语和固定表达法。对话包括不同场景下的二组。通过本书及附赠的MP3对话录音,你可以进行口语、听力、语音、听写、口笔译、词汇等各种练习。无论用于课堂口语教学还是自学,本书都具有相当大的伸展度和灵活性。

1 Faxes传真

Dialogue one

M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.

F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.

M: Th at's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.

F: What if I can't speak to him directly?

M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin’s office.

F: How do I find Martin’s fax number? Is he in your rollerdesk?

M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today.

F: Ok, I'll get on it first thing.

M: Be sure you do, I need those briefs ASAP

Dialogue two

M:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.

F:Evething that came in the office fax machine last night is all on your desk,but I noticed

that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax.

M:Yeah,you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.

F:What about that one?

M:This one?This one is so light and I can barely read it. How can that be?

F:You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.

M:Yes,but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes,and ones that made it through are so blurred or too light. They are unreadable.

F:I guess the fax machine is out of paper too. Don't worry,I'll have someone look at it this afternoon,and in the meantime,I'll have your documents refaxed to our other fax machine.

2 Telephone Calls

Dialogue 1

A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?

B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please. A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?

B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next

Tuesday.

A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.

B:No problem.

A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.

Would you like to leave a message for her?

B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799. A:I'm sorry,I didn't quite catch that,could you please repeat the number?

B:No problem, my office number is 635-8799,Tell her to ask for extension 31.

A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?

B:Yes,and I represent Milford Insurance.

A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.

B:Thank you very much.

Dialogue2

A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?

B:I'd like to speak to someone about reservations.

A:I can help you with that.what date would you like to make a reservation for?

B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.

A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need

to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?

B:When do you expect him back in?

A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?

B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 .

A:Could you please spell your last name for me?

B:Sure.It's D-A-R-C-Y.

A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?

B:That's 3235.

A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.

3. Making Telephone Appointments

Dialogue one

M:Hello,Bill Berton speaking. What can I do for you?

F:Hello,Mr Ber ton,this is Jenny Jenkins of bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My sacretary said you called concerning our meeting next Tuesday?

M:Yes Ms Jenkins,thank you for returning my call. I’m gla d to finally get hold of you.I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?

F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?

M:Oh,dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes,we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?

F:That should be fine,shall we say about two o’clock?

M:Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time,pls feel free to call me on my cell phone.

F:Thanks Burdon,I’ll see you on Thursday. Dialogue two

F:Hello M:Hello,is Doras available? F:This is Doras,who is calling please?

M:Hi,Doras,this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.

F:Oh,I almost forgot. Thank you for calling to remind me. Actually,I do need to change the time of my appointment. I have a scheduling conflict,and I can’t make it that early. M:If I put you in that later slot,would that work out?

F:It would have to be after lunch. Do you have anything available about 2 o’clock? M:Sorry,Mam. The only opening we have after lunch is 1:15, but I might be able to work you in at 4:00. Would that be a better time?

F:That’s all right.I think I should be able tomake it at 1:15. Can you put me down for that time slot?

M:No problem,I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15

F:Wonderful. Thanks very much.

4. Memos

Dialogue 1

A:I have been waiting here in the conference room for ten minutes already, what time is the meeting start? where is anyone anyway?

B:Didn't you hear about that, our meeting was postponed until Friday.

A: What? the meeting was postponed? No one told me anything about it.

B: Did you get the memo?

A: What memo? They havn't any memo this whole week, I check my inbox every day.And I havn't seen anything.

B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.

A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office?

B: It should have got arround to every body, they also post a copy of the memo in the break room. Don't you ever look at meassages post on the bulletin board?

A: I'm usually too busy to take a bunch of cofee break by the watercooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.

B. That's right, You will never know what your missing out of it if you don't read the memos.

Dialogue 2

A: Ms. Dorsen, I need to take a dictation for me,

B: Yes, sir;

A: They should go out intra office memorandum to all employee by this afternoon, are you ready?

B: Yes, sir, Go ahead.

A: Attention all staff:effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited.

B: Sir, Does this apply to intra office communication only or relate also restrict external communications?

A: It should apply to all communications. Not only in this office between employees, but also any outside communciations.

B: But sir, many employees use instance messaging to communcate with clients.

A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?

B: This apply to internal and external communications.

A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly to the department of his.

B: Is that all?

A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.

Five Busines Correspondance

Dialogue one.

A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.

B:If you want to see something about my call last week, why didn't they sent it to me? A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.

B:Can I see it first in seconds?

A:Sure, here it is.

B:Dear Mr.Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details.

A:Did they ask you to sent the files beforehand?

B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like... Hey! Was there anything else was send along with this letter?

A: I don't think so, why do you ask?

B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.

A: Maybe they forgot to attach it to the letter. You should give them another call.

Dialogue 2.

A:Can you help me for a minute?

B:Sure, what I can do for you?

A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.

B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.

A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?

B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.

A: Like "Regarding our new product line, we would like to anounce a special price discount"

B: Right, do you need them to respond?

A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?

B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."

B: Great! and what do you think I should close it with?

A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them.

B: OK, Thanks a lot for your help!

6 Placing an Order

Dialogue 1

A: Our toner cartridges are already out of ink...Could you make an order for a new set? B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.

A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.

B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?

A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.

B: OK, will do.

Dialogue 2

A: May I help you?

B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.

A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?

B: It should be under Leslie Smith. The number is 184796 A.

A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?

B: Yes.

A: Is there the correct billing address?

B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.

A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.

B: Thank you.

007 Co-Workers

Dialogue 1

A: I'm realy fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.

B: You souldn't be so negative. You'll always have some co-workers that are harder to

work with than others. But if you are negative and start name-calling in the office, it will make a bad working enviroment for everybody.

A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.

B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5:00 pm sharp.

A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.

B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.

A: Maybe that's why he's so nice!

Dialogue 2

A: Do you get along with your co-workers?

B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.

A: Do you think management should fire someone just because they grossip?

B: It's not only that she gossip, but she also tries to start problems among other

商务英语-商务英语情景对话

美联英语提供:商务英语-商务英语情景对话 关于商务英语,那些你不知道的事都在这里 https://www.doczj.com/doc/9319172452.html,/test/fayin.aspx?tid=16-73675-0 英语情景对话作为真实生活的交际模式,作为语言输出的源头,作为语言练习的最佳途径,作为语言教授的媒介,它对于把英语作为外语来学习的学生,扮演着非常重要的角色。下面小编为大家带来有关商务英语情景对话,欢迎大家学习! 商务英语情景对话1: Wendy:Let's review our start-up plans. When do you think we will be able to move into our new office? 温蒂:我们再看一遍我们的初步计划。你想什么时候我们可以搬进新的办公室? Lester:Well, we can move in any time after July first, but moving in and actually getting started are two different things. 莱司特:七月一号之后我们随时可以搬进去,不过搬进去和实际开始工作是两回事。 Wendy:Good point. Anyway, I have our new marketing manager, Helen Parker, helping us get set up. 温蒂:说得好。无论如何,我会要我们新任的市场经理,海伦_派克帮忙我们打点一切。 Lester:What is she doing? 莱司特:她是做什么的? Wendy:She's overseeing the purchase of equipment and so forth. 温蒂:她监督机器设备的采购等等。 Lester:Does she have a background in that sort of thing?

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商务英语情景口语100主题完整文档

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