Basic courtesy ['k?t?si] (礼貌礼仪）English
Basic service English
总经理办公室：General Manager Office (GMO)
市场营销部：Sales&Marketing Department (SM)
房务部：House Keeping Division (HK)
餐饮部：Food&Beverage['bev(?)rid?] (饮料）Department (FB)
财务部：Finance Department (Fin)
工程部：Engineering Department (Eng)
行政人事部：Human Resources Department (HR) 人事行政部Personnel Administration Department
前台：Front Desk /Reception
总机：Operator 商务中心：Business Center 礼宾部：Concierge 收银台：Cashier 服务中心：Customer Service Center 楼层服务：Room Attendant(服务员）PA: Public Area 洗衣房：Laundry 宴会：Banquet['b??kw it]
大堂吧：Lobby Bar 客房：Guest Room 游泳池：Swimming Pool 康体中心：Health Club
洗手间：Toilet/ Restroom/washroom 电梯：Elevator/Lift/Escalator
停车场：Parking Area 公关服务设施：Bus Station /Railway Station\
道歉：I'm sorry Sir. I'm sorry for I'm terribly sorry about
That's OK/That's all right/Never mind, it doesn't (really) matter./It's nothing serious. Hold on, please please follow me./Let me show you. This way please
Do you want to check in ?你想入住吗？What kind of room would you like?
I hope you will enjoy your stay with us.
对于谢谢的回答：You are welcome. Not at all. Don't mention it. It's my pleasure./With pleasure./My pleasure.
走廊：corridor 请走好：Mind/Watch your step.
请稍等，我将为您接通。Hold the line please. I'll put you through.
蒸steam 煮boil 炒fry（炸）炖stewed 烧Braised
市区：downtown urban metropolitan（大城市的）
郊区：suburban country
OTA 在线旅行社（Online Travel Agency)
NLRA 现在可用房间（Now last room available) LRA 最后可用房间（Last room available) Co., Ltd. 有限公司（全称Corporation Limited）
joint stock company 股份有限公司
limited liability company 有限责任公司
西餐厅服务员常用英语口语-制度大全 西餐厅服务员常用英语口语之相关制度和职责，colddish凉菜vegetabledish素菜meatdish荤菜mainfood主食hotpot火锅spicyhotpot麻辣火锅coldnoodles冷面boileddumpling水饺steamedbun包子smallsteamedbun小... cold dish 凉菜vegetable dish 素菜meat dish 荤菜main food 主食hot pot 火锅 spicy hot pot麻辣火锅cold noodles 冷面boiled dumpling 水饺steamed bun 包子small steamed bun 小笼包 instant-boiled mutton 涮羊肉meat braised in soy sauce 红烧肉tofu / bean curd豆腐fried bread stick 油条 fried dumpling 锅贴steamed bread 馒头noodles served with fried bean sauce 炸酱面sliced noodles 刀削面 porridge 粥soup 汤meat ball soup 丸子汤seaweed soup 紫菜汤lean meat 瘦肉fatty meat 肥肉 麦当劳食物介绍: 1 套餐:combo 通常看着图片就知道几号是什么套餐,点套餐时只要说combo number one 或number one 就好了。有时店员会问, Do you want to go large ? 如果你需要,他会给你大的薯条和可乐。 2 汉堡:hamburger 美国人说汉堡通常说burger 或cheese burger.和国内不同的是,在美国单点汉堡时店员会问你goes with cheese ? 所以也可以在点的时候就说without cheese ,他就不会再问你。 3 薯条:fries 4 饮料:drinks ①可乐:coke ② 减肥可乐: diet coke ( diet ) ③雪碧: sprite ④橘子汽水:Hi-C ( or orange soda )⑤冰茶:iced tea 顾客: 1 A BigMac , 2 orders of fries and a milkshake . . 一个牛肉汉堡,2份薯条和一份奶昔。 2 I’d like a BigMac Combo and a six-piece chicken nuggets . 我要一份麦香鸡套餐和一份6块的鸡块。 3 I’ll have a large / small Coke with no ice and a pineapple pie . 我要一杯不加冰的大/小可乐和一个菠萝派。 4 I’d like a small Coke , a hamburger , an order of fries as well as an apple pie . 我要一杯小可乐,一个汉堡,一份薯条和一个苹果派。 5 I’d like a cup of coffee, a share of fried chicken legs, a hamburger and a strawberry sundae. 我要一杯咖啡, 一份炸鸡腿,一个汉堡和一个草莓圣代。 6 Where are the napkins ? 餐巾在哪儿 7 Where are the straws ? / Do you have straws ? 吸管在哪儿/ 有吸管吗 8 Can I have some napkins ? 可以给我一些餐巾纸吗 9 Could I have extra ketchup ? 我可以多要些番茄酱吗 10 Where are the restrooms ? 洗手间在哪里
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
hotelenglish part 1 greetings问候 2. good morning/afternoon/evening, sir/madam. what can i do for you? 先生/女士，你好！请问我能为您做点什么？ 3. my name is ..., is there anything else i can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.if you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？ 6.what kind of room would you like ? 请问您需要什么类型的房间。 7.sorry ,i don’t quite understand . 对不起，我不是很明白。 8.i’m afraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.it’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.excuse me ,how do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.we can only keep your table /room till … 我们能保留您的房间直到... 12.let me show you to your room ,this way please . 让我带您到房间，这边请。 _______________________________________________________________________________ part 2 helping to check-in帮助入住 1.please have a seat for a while, i’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. would you please give me your passport or id card and credit card ?, i’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. how many nights will you stay this time? 这次入住您会住多少天？ 4. which room would you like, we have these kinds of rooms...? 您是要哪种房间？ 5. excuse me, sir/madame. how would you like to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.here is your room key and the breakfast coupon. would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. here are your passport and the credit card . you can go up to the room now i hope you enjoy your stay with us..
(一) 宾馆酒店英语-门口〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃2 (二) 宾馆酒店英语-应接服务〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃3 (三) 宾馆酒店英语-问候语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃5 (四) 宾馆酒店英语-问讯处〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃5 (五) 宾馆酒店英语-入住〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃7 (六) 宾馆酒店英语-客房服务〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃10 (七) 宾馆酒店英语-结账〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃12 (八) 宾馆酒店英语-销售〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃13 (九) 宾馆酒店英语-预定〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃16 (十) 宾馆酒店英语-简明常用语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃17 (十一) 宾馆酒店英语-餐厅用语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃26 (十二) 宾馆酒店英语-部门名称〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃29 (十三) 宾馆酒店英语-常用词汇〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃30 (十四) 宾馆酒店英语-服务台词汇〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃32 (十五) 中国小吃英文表达〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃35 The basic English for hotel service
【篇一】餐厅点餐常用英语口语对话 Waiter：Would you like to order now, ma’am? May：Yes, please. I’d like the steak and mushrooms。 Waiter：How would you like your steak, rare, medium, or well-done? May：I’d like it well-done, please。 Waiter：What kind of potatoes would you like to go with that? Mashed, boiled or baked? May：I think I’ll have baked potatoes. And I’ll have an iced tea with a lemon on the side please。 Waiter：Good. And would you care for soup or salad to start with? May：I’d like a cream and o nion soup, please。 Waiter：Will you be having dessert today, ma’am? May：I want to skip dessert. That’s all. Thank you。 Waiter：OK. I’ll be with you in a moment。 【篇二】餐厅点餐常用英语口语对话 Brad：Are you satisfied with the dishes? Jane：Great! The lamb stew tastes incredible! Brad：I like it too. I like the fish, especially. It’s so fresh and the flavor is kind of light for a freshwater fish。 Jane：Yes. The food here deserves its reputation. Chinese food is one of my favorites。 Brad：If you’d like, I’ll take you to a new restaurant next time. I just heard about it from a friend and he was just raving about it. It serves great Sichuan cuisine. Would you like to try that? Jane：Sure, I’d love to. I heard Sichuan cuisine is very hot. I think I’ll definitely love it。
■服务台常用词汇 management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票 sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表 ■电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。 The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通
酒店常用接待服务英语欢迎语： (1) 欢迎光临我们酒店! Welcome to our hotel! (2) 欢迎您来这里进餐。 Welcome to have meals here. (3) 欢迎您再度光临，很高兴再见到您。 Welcome back. Nice to see you again. *禁语：喂!您好哇! Hello. Hi. Well. 问候语： (1) 您好!(初次见面) How do you do? (2) 您好吗!布莱克先生。(见到常客) How are you today. Mr.Black? (3) 早上好!先生/夫人。 Good morning. Sir/Madam. (4) 下午好! Good afternoon. (5) 晚上好! Good evening. (6) 多日不见，您好吗? Long time no see. How are you? (7) 我很好，谢谢!先生您好吗?(回答问候时) Very well, Thank you, And yourself Sir? (8) 早上好!这里是——，能为您效劳吗? Good morning. This is - - ,May I help you? (9) 希望您在我们酒店住得愉快!
Hope your enjoy your stay in our Hotel. *禁语： (1) 您吃过饭了吗? Have you had lunch (breakfast dinner) (2) 您到哪里去啊? Where are you going? (3) 什么事? Yes? What? 祝贺语： (1) 恭喜您! Congratulations! (2) 祝您生日快乐! Wish you a Happy birthday! (3) 祝您新年快乐! Happy new year to you! (4) 祝您周末愉快! Wish you a good weekend! (5) 祝您圣诞快乐! Merry Christmas! 征询语： (1) 先生，我能为您效劳吗? May I help you, Sir? (2) 先生，我能为您做些什么? What can I do for you, Sir. (3) 请问先生您喜欢吗? Do you enjoy it , Sir? (4) 布莱克先生，如果您不介意的话，我能——吗? Mr. Black, Would you mind if I ……. (5) 先生，请问您贵姓? Could I have your name, Sir?
酒店常用 Have you a reservation?您预定过了吗？ May I know your name and room number?您能告诉我您的名字与房间号吗？Here is your room key.给您房间钥匙。 Please pay at the cashier's desk over there.请去那边帐台付款。 Are these your baggage?这些是您的行李吗？ 1．早晨好。中午好。晚上好。 Good morning/afternoon/evening 2．欢迎您光临我们饭店。Welcome to our Hotel 3．旅游愉快吗？ Did you have a nice trip? 4．我是接待员/服务员。I am receptionist. (waiter／waitress) 5．需要我帮忙吗? What can l do for yon? 6．请稍等一会儿。Just a moment, please 7．很高兴为您服务。I am always at your service 8．希望您在这里住得愉快。I hope you will enjoy your stay with us here. 9．对不起，给您添麻烦。 I am very sorry to have caused you so much trouble 10.如果您需要什么帮助，请及时告诉我。 Just let me know if there is anything. I can do for you 11．这边请。This way，please 12. 请走这边。Would you care to step this way，please? 13．不客气。 You are welcome／“Not at all／It“s my pleasure 14．为宾客服务是我们的荣幸。It’s our pleasure to serve our guests 15．您先请。请跟我来。 After you．Follow me ,please. 16．对不起，我马上就过来。 Excuse me，I will be with you in a minute. 17．能告诉我您的姓名吗? May l have your name? 18．对不起，让您久等了Sorry to have kept your waiting 19．您能填一下这张表吗? Would you please fill in this form? 20．您如何付账，是现金还是信用卡? How are you going to pay，in cash or by credit card? 21．对不起，我能进来吗? Excuse me，may l come in? 22．一直往前走。向左转、向右转Go straight ahead．Turn left,turn right 23．您可以坐这部电梯到客房You may go to your room by this elevator 24．我马上为您查一下。 Let me have a cheek for you. 25．请坐。 Take a seat．please 26．我来为您指路。I’ll show you the way? 27．祝您旅途愉快。 Have a good trip 28．祝您生意兴隆。 I wish you a good business 29.欢迎您下次再来。 You are welcome to stay with us next time 30．希望再次为您服务。I am looking forward to serving you once again. 基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~
小器具 刀/knife/ 叉/fork/ 勺/spoon/ 盘子、碟子/plate/ 托盘/server/ 汤碗/soup bowl/ 面碗/noodle bowl/ 咖啡杯/coffee cup/mug/ 玻璃杯/glass/ 牙签/toothpick/ 餐巾纸/napkin/ 夹子/bill clamp/ 刷子/blush/ 瓶起子/ 小器具 小票/receipt/ 发票/invoice/ 收银机/cash register/ 吸管/sucker/ 吧台/bar counter/ 厨房/kitchen/ 菜单/menu/ 收银员/casher/ 零钱/change/ 小费/tip/ 现金/cash/ 信用卡/credit card/ 插座/outlet/ 地址/address/ 桌子/desk/table/ 味道 甜的/sweet/ 苦的/bitter/ 咸的/salty/ 酸的/sour/ 辣的/spicy/ 热的/hot/ 冷的/cold/ 糖/sugar/ 盐/salt/ 芝士/cheese/ 黑胡椒/black pepper/ 番茄酱/tomato sauce/ 酱油/soy sauce/ 醋/acetum/ 其他 登机口/boarding gate/ 廊桥/lounge bridge/ 登机牌/boarding check/ 护照/passport/ 经理/manager/ 服务员/waiter/waitress/ 洗手间/toilet/washroom/ 吸烟室/smokingroom/ 介绍/recommend/ 点餐/take order/ 打开/关上/turn on/off/ 窗边/by the window/ 其他 一直往前走/go straight ahead/ 上楼/go upstairs/ 下楼/go downstairs/ 电梯/elevator/ 医务室/infirmary/ 餐厅/restaurant/ 便利店/store/ 警务室/The police office/ 点心（甜点） 甜点/dessert/ 牛角面包/croissant/ 冰淇淋/ice cream/ 约翰丹尼/Jon Donaire/ 丹麦酥/danish/ 蛋糕/cake/ 蓝莓/blueberry/ 抹茶/matches/ 芒果/mango/ 提拉米苏/tiramisu/ 黑色林/black forest/ 哈根达斯/Haagen-Dazs/ 咖啡 咖啡/coffee/ 美式咖啡/CaféAmericano/ 拿铁/Cafélatte/ 卡布奇诺/Cappuccino/ 意式浓缩/Espresso/
前台接待日常用语 Part 1 Greetings 第一部分问候 1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please? 欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫***，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分帮助入住 1. Please have a seat for a while I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room?
酒店接待常用英语 art 1 Greetings问候 1.Welcome to XXXX Hotel . I’m..., what should I call you, please? 欢迎光临XXX酒店。我是...，请问我该怎么称呼你呢？ 2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. Myname is ..., is there anything else I can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.If youhave any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip? 请问有预订吗？\请问你是会员吗？ 6.Whatkind of room would you like ? 请问您需要什么类型的房间。 7.Sorry,I don’t quite understand . 对不起，我不是很明白。 8.I’mafraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.It’sthe hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.Excuseme ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.We canonly ke ep your table /room till … 我们能保留您的房间直到... 12.Let meshow you to your room ,this way please . 让我带您到房间，这边请。 Part 2 Helpingto Check-in帮助入住 1.Please have a seat for a while, I’ll helpyou with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please gi ve me your passportor ID card and credit card ?, I’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, we have thesekinds of rooms...? 您是要哪种房间？ 5. Excuse me, Sir/Madame. How would youlike to pay the deposit, cash or credit card （together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.Here is your room key and the breakfastcoupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. Here are your passport and the creditcard . You can go up to the room now I hope you
酒店部门常用术语E.D.P(Electronic Data Processor)电脑部1． Executive Office行政办公室 2． Human Resources Dept.人力资源部 3． Front Office前厅部 4． Housekeeping Dept.总管部 5． Food & Beverage Dept.餐饮部 6． Recreational Dept.康乐部 7． Financial Dept.财务部 8． Sales Dept.市场营销部 9． Security Dept.保安部 10． Engineering Dept.工程部 11． Waiting list等候名单 12． Average room rate平均房价 13． DND=Do Not Disturb请勿打搅 14． VIP=Very Important Person贵宾 15． Package包价服务 16． No-show订房不到 17． Message留言
18． Cancellation取消 19． Walk-in无预订散客 20． Morning call叫醒服务 21． Complain投诉 22． Over booking超额预订 23． OOO=Out of Order维修房 24． Lost and found 失物招领 25． Room status 房间状态 26． Check in 登记入住 27． Check out 结帐离店 28． Reservation预订 29． Reception接待 30． Operator总机话务员 31． Business centre商务中心 32． DDD=Domestic Direct Dial国内直拨33． IDD=International Direct Dial国际直拨34． LDD=Local Direct Dial市话 35． Suite套房 36． Standard room标准间
PART FOUR 第四部分 FOR FOOD & BEVERAGE DEPARTMENT 餐饮部用 Reserving a table 订座 1.I want to reserve a room for two hundred people to hold a dinner party. 我想预定一间能容纳二百人的宴会厅举行晚宴。 2.I’m sorry we are booked out for this evening. 抱歉，今晚订满了。 3.When do you start to serve dinner in the evening? （When is the restaurant open for breakfast?） 你们什么时候供应晚餐？（几点供应早餐？） 4.When are the restaurant opening hour / operating hour? 餐厅营业时间几点到几点? 5.But I prefer a table by the window. My wife loves the night view of Jinji Lake. 但是我想要一个靠近窗户的桌子。我爱人喜欢看金鸡湖的夜景。 6.I’m sorry. The tables by the window are all occupied. 对不起，靠近窗户的桌子全都有人了。 7.Good morning, Aurora Café / O’S Café , this is ××speaking, how may I help you? 早上好，畅园咖啡厅/欧式咖啡 厅，我是××，能为您效劳吗？ 8.We have received many bookings and I cannot guarantee a table by the window. 我们已接到许多预定，因而无法向您保证能有一个靠窗的桌子。 9.Y ou can be sure that we’ll try our best. 请相信我们会尽最大努力的。 10.Thank you for calling, sir. We look forward to your visit. 谢谢您的电话，我们盼望着您的光临。 Receiving a guest 引座 11.Have you got a reservation? 您预订座位了吗？ 12.Just a moment. I’ll take a look at out reservation book. Y es, Mr. Dewey, a table for two, 8 o’clock. Would you come this way, please? 请稍候，我查一下我们的预定簿。对了，Dewey先生，二人桌，8点到。请这边走。 13.Oh, yes, Mr. Smith. We’ve been expecting you. Would you please come with me? 史密斯先生我们正等您呢，请跟我走。 14.Good morning, madam / sir, welcome to our restaurant. 早上好，女士/先生，欢迎光临我们餐厅。 15.Sorry, sir, all the tables are taken. Would you mind waiting until one is free? 对不起先生，没有空位了，等一会儿好吗？ 16.The buffet is over there. Please help yourself. 自助餐在那边，请自己享用。 17.I haven’t got a reservation. Can I get a seat anyway? 没有预约，有位子吗？ 18.How long is the wait? 要等多久才有位子？
酒店常用英语口语100句 Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Titles(称呼) 8、Are you Mrs.Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white.
怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith.史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,Mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、May I take your bag for you? 我可以为你拿你的手提包吗？ 21、May I help you with your suitcase? 我能帮你拿你的箱子吗？ 22、Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？ 23、Thank you very much. 非常感谢 24、Thanks for the trouble . 麻烦你了
饭店交流用语 欢迎和问候语： 1、Good morning(afternoon , evening) , sir(madam) 早上（下午、晚上）好，先生（夫人）。 2、How do you do? 您好！（初次见面） Glad to meet you . 很高兴见到您。 3、How are you? 您好吗？ Fine , Thanks . And you ? 很好，谢谢。您好吗？ 4、Welcome to our hotel (restaurant , shop). 欢迎到我们宾馆（餐厅、商店）来。 5、Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间） I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！ 电话用语： 8、**hotel , housekeeping . Can I help you? **饭店，客房部。请问我有什么可以帮助你的？ 9、Sorry , I’ve dialed the wrong number . 对不起，我拨错号了。 10、May I speak to your ＸＸＸ 能和你们XXX说话吗？ 11、Sorry , he is not in at the moment . 对不起，他现在不在。 Would you like to leave a message ? 您要留口信吗？ 12、Pardon. 对不起，请再说一遍，好吗？ I beg your pardon. 对不起，请再说一遍，好吗？ 祝贺语： 13、Congratulations! 祝贺您！ 14、Happy birthday!