Lesson One自我介绍（Self-Introduction）Welcoming
On behalf of …, I’m very glad to welcome you…
It’s a pleasure to see you here.
Welcome to…
Thank you for coming all this way.
Self Introduction
Please let me introduce myself. I’m…
How do you do? My name is…
May I introduce myself? I’m…
It’s a pleasure to make your acquaintance. My name is…
Third-party Introduction
It’s my pleasure to introduce you to …
I’d like to introduce you to …
A, let me introduce you to …
A, I’d like you to meet …
A, I don’t believe you’ve ever met …
This is … He’s in charge of…
He looks after…
He’s our … Director/Manager.
Offering
Let me get you a coffee.
Would you like a coffee?
Let me take your coat.
Small talk topics
Travel
How’s your flight?
How do you like our city?
Is this your first visit to…?
Did you have a good trip?
Was it easy to find here?
Weather
It’s a beautiful day, isn’t it?
I heard it’s going to rain this afternoon.
My flight was cancelled because of the heavy snow.
There will be a storm tomorrow.
Finally we’ve gotten a beautiful day.
I hate the summers here. There’s too much rain and it’s usually very hot.
I’m a spring/summer/autumn/winter person.
Cold, isn’t it? I’m freezing.
It’s lovely/sunny/warm.
It was dismal/cloudy/cold/damp/wet/stormy/windy.
Accommodation
How’s your hotel?
It’s very comfortable/convenient/luxurious.
The service is excellent.
It’s rather noisy/dirty.
The service is rather slow.
The rooms are a bit cramped.
Sample Dialogue
A: Welcome to ABC. I’m John Smith. I look after the accounting department here. B: Nice to meet you. My name is Susan Wong.
A: Nice to meet you, Susan. How was your trip?
B: Slow. It was caught in awful traffic.
A: Sorry to hear that. Anyway, have you checked in?
B: Yes.
A: Everything OK?
B: Fine.
A: So how do you find our weather?
B: It’s hot. When I left home, it was only ten degrees.
Lesson Two 更多了解(Effective Question and Answer Techniques) Greetings
Good morning/afternoon/evening.
How are you doing?
How’s everything going?
How have you been?
What have you been up to lately?
What’s new/cooking/grilling/going on?
Hi/Hey/What’s up!
Responses
I’m doing very well. Thank you. How about yourself?
Okay/Not bad/All right. How are you?
Great! Thanks. What about you?
Couldn’t be better! You?
Same ol’.
Awful. /Couldn’t be worse.
Jobs
What do you do?
I’m a teacher/lawyer/nurse. (profession)
I work in finance/waste management/show business. (field of business)
I’m in marketing/human resource/executive administration. (function)
I work for the ABC Corporation. (employer)
I work for myself at the moment. (self-employed)
I look after the children. /I’m a homemaker.
I’m between jobs right now. (unemployed)
How long have you been with them?
How do you like it (your job)?
How’s business?
Family
Are you married?
What does your husband/wife do?
Do you have any kids?
How old are they?
Are they at school/at college/working?
Do they still live at home?
Spare time
What do you do in the evenings/on weekends?
Where do you spend your holidays?
What do you do in you spare time?
Do you like movies/gardening/sport/cooking?
Origins
Where do you come from?
Where did your family come from?
Where were you brought up?
How young were you when you moved to New York?
Which part of China were you born in?
Sample Dialogue
A: What do you do? (question)
B: I’m self-employed. (answer)
A: That’s great! I always want to do that. (comment)
B: Well. It’s a very hard job too. (added inform ation)
Lesson Three电话技巧
(making and answering phone calls, western telephone etiquette) Answering the phone
Hello!
Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?
Susan Park’s Office.
Susan Park/Susan/Park.
May I know who’s calling please?
May I know what this is in reference to?
Asking to speak to someone
May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.
I’d like to speak to Dr. Smith please. This is John Green.
This is John Green from ABC. Is Dr. Smith in, please?
Is Susan there?
Dr. Smith please.
I’m with… and I need to talk with… about…
I’m representing … May I speak with…, please?
Asking someone to wait for a moment
Would you mind holding a minute while I try to find her?
Could you hold on, please?
Please hold on for a second.
One/Just a moment, please.
Hang on. I’ll get him.
Just a second.
One moment, please. I’ll see if he’s in.
Asking the caller to leave a message
I’m sorry but he’s not here right now. May I take a message or would you like to call back later?
I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?
I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?
I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?
Transferring information
Could you repeat that, please?
Could you say it once again?
Can you say it louder/slower?
Have you got that?
Could you please spell it?
Anything else?
Would you like me to read it to you again?
Let me repeat to see if I get it.
Lesson Four 制定日程
(setting agenda for meetings, travel and events)
Making appointment
I’m calling to make an appointment with you for next Monday.
I wonder if it would be convenient to meet you tomorrow.
Would it be convenient if I call on you tonight?
Could you arrange an appointment with Mr. Green for me?
I’d like to drop by tomorrow to talk over our plan.
I look forward to seeing you at your office on July 18.
Can you squeeze in some time for me next week?
Suggesting a time
Can you make it at 3:00 on Monday?
Will 9:00 be alright/okay with you?
How about/what do you think of 3:30?
Let’s say about 9is tomorrow?
Anytime before 6 p.m..
Anytime except Monday will be fine/okay/all right with me.
I’m available from 9:00 to 3:00.
Making enquires about flights
I have an enquiry about the flights to London on Saturday.
Have you got any morning flights on Sunday from Beijing to New York?
Is it a non-stop flight?
How long will the flight take?
What’s the fare for a one-way/round trip to Shanghai?
When does the flight depart/leave?
When is the departure/arrival time?
Is there a discount for a night flight?
Can you put me on the waiting list?
What time am I supposed to check in?
Booking tickets
I’d like to book a business class ticket on United Airline Flight 518 to Boston.
Can I make a reservation for a morning flight on May 3rd, please?
I’d like to stop over in Chicago if it a ll right.
I’d prefer first/business/executive/economy class.
Could you book me an aisle/a window seat?
Could you make arrangement for vegetarian meals?
Confirming and canceling reservations
I’d like to reconfirm my connecting flight reservation.
I wonder if I could cancel my reservation with United Airlines to New York on November 16. Sample Dialogue
A: Good morning. Can I please have your ticket and passport? How many pieces of luggage would you like to check in?
B: Just this one piece. Can I carry on this bag?
A: Sure. I’m sorry. Your luggage is 8 kilos overweight.
B: How much should I pay for the excess weight?
A: The charge for excess weight is 6 dollars per kilo.
B: Guess I don’t have a choice.
A: Here’s your boarding pass, ticket and passport. Have a good trip, sir.
Lesson Five安排事物
(inviting, accepting, declining, offering, refusing)
Making invitations
I would like to invite you to a reception next Sunday at my home.
I would like to invite you to dinner at the new Chinese restaurant.
Would you like/care to join us for dessert and coffee?
Would you like to go to New York with me next month?
I was wondering if you’d like to go to the beach on Saturday.
I was wondering if you’d like to come to dinner on Tuesday evening.
Can/Will you meet me at the mall after class for some shoe shopping?
Can you come over tomorrow night and watch the game with us?
How/what about a movie tonight?
Why don’t you/not jog with me in the mornings?
Why don’t you stop by for a visit on your way home?
Accepting invitations
Thank you very much.
Thanks for your invitation. I’d be delighted to. /I’d love to.
Sure. That would be fun/wonderful/great.
What a terrific idea! I’d really love to.
Sounds great!
Sounds like fun!
Sure thing!
I’ll see you there.
Dinner/6:00 it is!
Why don’t we!
Declining invitations
Thank you, but I’m afraid I have other plans for that night.
Thank you, but I’m afraid I have an appointment that day.
I’m sorry. I can’t go to the movie with you. I… (excuse)
I wish I could, but I’m busy. Maybe another time, though.
I hate to turn you down, but I must…
I would love to any other time, but I’ve already made plans.
Thank for asking, but…
I appreciate the invitation, but I’m afraid I can’t.
I’m afraid I can’t, but thanks anyway.
What about a rain check?
Lesson Six商业用餐
(Chinese/western/business table manner, translations on food’s name, showing
opinions)
Ways of cooking
Baked
Boiled
Steamed
Stewed
Braised
Deep fried/pan fried/stir fried
Grilled
Barbecue
Ways of cutting
Whole
Steak
Chunk
Diced
Sliced
Shredded
Mined
Skewer
Commenting on food
It smells good/looks great/tastes delicious.
The sweet potato pie is the best that I’ve ever had.
Sichuan food is too hot for me. My mouth is burning.
This dish tastes kind of salty/sour/greasy/stale.
The soup is too heavily seasoned/plain.
Proposing a toast
May I propose a toast to our friendship and cooperation?
I’d like to propose a toast to our distinguished American guests.
Let’s drink to your promotion.
Here’s to your health/pleasant trip to Beijing/a successful new year.
Cheers!
Asking for check
May I have the check please?
I’m afraid you made a mistake here.
Could please make sure the check gets to me?
Check, please.
Paying for the check
It’s on me.
It’s my treat.
Let me do the honor.
I’ll get it this time.
I insist.
Let’s split it.
Let’s go 50/50.
Lesson Seven工作之余
（after-work entertainments, choosing and developing topics of conversation）Introducing topics/agendas
I’m glad to bump into you. I wanted to ask you about…
While we’re on the subject…
I just wanted to mention…
You know you mention…?
There were a couple of points I wanted to mention…
The other point was…
There’s just one thing I wanted to say…
Changing/ending a topic
Anyway, let’s talk about something else.
So, let’s leave that (for later).
C hanging the subject for a moment…
By the way…
Talking of…
That reminds me…
Checking and clarifying
Do you see what I’m getting at?
Is that clear?
Do you mean…?
Are you saying…?
Let me see if I get it clear/correctly. Do you mean…?
Asking about hobbies and interests
Do you have any hobbies and interests?
What do you do in your spare/free time?
Expressing likes and dislikes
I like football.
I love reading.
I enjoy cooking.
I adore Tom Cruise.
I’m interested in antiques collections, especially Chinese antique furniture.
I’m quite into golf.
I’m crazy/mad about rock’n’roll.
I fall for folk dance.
John is enthusiastic about hiking.
I don’t like soccer.
I hate boxing.
Expressing preferences
I prefer jazz to pop.
I prefer staying at home to going out with him tonight.
I prefer to play badminton rather than play basketball.
Joe has a preference for European movies.
Of all kinds of music, I like R&B best.
Classical music is my favorite music.
Hip Hop is my least favorite.
As far as I am concerned, poetry reading is for the birds.
For me, the best time is to sit back with a cold beer in my hand.
I’d rather take the bus home.
Sample Dialogue
A: Have you watched any movie lately?
B: Not really. I have been kept busy recently.
A: That’s too bad. I went to watch the Red Dragon the other day. It’s really fantastic.
B: Red Dragon? I haven’t even heard about it.
A: What are you? From the cave? It has been an instant hit after it was put on show in the theatre. B: Well, I told you I was busy. So what was it about?
A: It’s actually the prequel to The silence of the Lambs. In this one, the story of a former FBI agent Will Graham, who was nearly killed by Hannibal Lecter, is told, and it includes the initial capture of “the Cannibal”.
B: Really? I have watched The silence of the Lambs. It features Anthony Hopkins and Jodie Foster, right?
A: You are right. But the new movie has a stronger cast, including young talents like Edward Norton and Ralph Fiennes. Of course, Anthony Hopkins stays and still plays Dr. Lecter.
B: It sounds really exciting. I should try to find some time to go.
Lesson Eight 工作面试(Job interview)
About education
What is your education background?
I graduated from Peking University.
I attended New Oriental School for its spoken English courses in 2003.
I’m a law/accounting/mathematic major.
I minored in finance/computer science.
I have a BA/BS/BBA/MBA/MS/MA/PHD degree in Chinese literature/Computer
science/finance.
I received my BA degree from Tianjin University in 1999.
I finished primary school in 1990, and went to middle school that September. I graduated from
high school in July 1996, after which I entered Shanghai University of Foreign Studies.
About honor, award and activities
I won the university scholarship for three academic years.
I won second prize in the English Speech Contest of our university in 2001.
I’ve received the honor of the most outstanding student in 2000.
I served in the schools basketball team/as monitor for class.
About Experience
Have you got any experience in management?
I’m afraid not. I’ve ju s t graduated from college. Though I have no experience in this field, I’m willing to learn.
I worked as an interpreter in a foreign trade company for 3 years.
I’m currently with a state-owned enterprise.
I’m an administrative ass istant with a joint venture company.
I’m in charge of the personnel department.
Reasons for quitting and application
I quit due to the expiry of my employment contract.
My job is not in line with my area of study.
I didn’t like the working environment th ere and there was little opportunity for advancement.
I’d like to work in a company that gives me more room for personal growth.
I’d like a career that’s more dynamic and challenging.
I’d love have an opportunity to further develop my abilities.
Yours is a famous company with excellent management. If I have an opportunity to work in such a company, I believe I’ll be able to fully develop my abilities and obtain wider experience, and at the same time, make valuable contributions to the company.
Yours is a multi-national corporation mainly engaged in manufacturing electronic products, with its headquarters in the USA. You entered China’s market 5 years ago and your products made in China are enjoying good market shares both at home and abroad.
About qualification
I was specially trained for this kind of job.
For the past four years, I’ve been working as office director for a joint-venture.
I’ve had many years of experience in customer service.
I have the educational background and relevant experience required for the job.
Since my past work experience is closely related to this job. I’m confident I can do this job well.
I know a lot about how north China’s market works and how business is done there.
Besides Mandarin, my mother tongue, I can also speak English, Japanese and Cantonese.
I have been holding a driver’s license since 1999.
I’ve got a certificate of CET band 6.
I’m energetic and decisive. I always manage to have things done on time.
I maybe kind of shy around people. But I’m working on it by creatin g myself more
opportunities to social.
Lesson Nine 办公自动化(Office Automation)
Talking about hardware
I’d like to buy a computer with up-to-date components.
I’m afraid this software is not compatible with the main board.
Your memory is too small to run this application software.
A good model of computer includes a Pentium 2.2G processor, 256M
B of RAM, a 40GB hard
drive, a DVD-ROM drive, a SB live deluxe and a 17-inch monitor.
Talking about virus, internet and operation
Virus is a self-duplicating computer pr ogram that interferes with a computer’s hardware of operating system.
In order to protect your data, you need to install a powerful anti-virus program on the hard disk.
These two documents have been infected with a virus.
CIH is a very destructive virus.
CIH virus triggers/strikes/breaks out on the 26th of April or any month.
Do you often go online?
I love surfing the internet.
He’s a netizen/nethead/cyber addict.
John Dow has a lot of net pals.
What kind of web site do you often browse?
Our homepage was attacked by hackers.
Do you do online shopping?
You can download all kinds of cute clip arts from this site.
My computer is down again.
Press the right button on the mouse.
Move the cursor here, and double click the left button on the mouse.
Please key/type in your password.
Please log in/out.
Remember to save before you exit.
Please backup your important documents on a mobile hard disc drive.
Giving instructions
Key in your password.
Insert a floppy disc into Drive A.
To turn on the machine, turn the power knob clockwise. Turn it counter-clockwise to turn it off.
Press the button once to start the machine. To stop it, press the same button once again.
If you press these two keys (ctrl and space bar) at the same time, you can switch the status from English to Chinese, or vice versa.
Lesson Ten 商业会议（At the Meeting）
Starting a meeting
Shall we get started?
Now that everyone is here, let’s get down to business.
We are going to discuss three problems this morning.
Proceeding to the next item
Shall we move on to the next item on the agenda?
Let’s turn to the second problem.
How about proceeding to the next question?
Guiding people in the discussion
First, I’d like Mr. Hunter to briefly introduce the situation.
Could you elaborate on that?
Miss Brown, can we have your report now?
Would you take the minutes of the meeting, Miss Jones?
Would you wind up? We’re running out of time.
Whose turn is it next?
Coming back to the main point
I think we are getting side-tracked.
Shall we get back to the main point?
I’m afraid we’re getting a bit off the point.
I see your point, but could we please stick to the main problem here? Checking agreement
Are we all agreed?
Do I have your support on this?
Are we all for this plan?
Are we all in favor of this decision?
Has anyone got any objection to this proposal?
Do we all agree on this?
Those in favor/against, please put up your hand.
Declaring results
Meeting’s adjourned.
Let me take a minute to sum up the main points of this discussion.
If nobody wants to add anything, we can draw the meeting to a close.
That’s about all.
Giving an opinion and introducing ideas
I think…
In my opinion, …
Personally,…
As far as I’m concerned,…
As I see it,…
Wouldn’t it be possible to…
Could I make an additional recommendation?
I’d like to make one more point.
Agree with an opinion
Yes, I quite agree.
I entirely agree with you.
That’s exactly what I have in mind. I’m all for this plan.
I’m in favor of this proposal.
I can’t agree more.
You’re absolutely right.
Half-agreeing with an opinion
Yes, I agree up to a point, but…
Yes, in a way, but…
Yes, I partially agree, but…
I suppose so, but…
Well, you’ve got a point there.
There’s something in that, I suppose.
Disagreeing politely
I’m having a second thought on that.
Well, I don’t kno w.
Well, I think it depends.
Well, I’m not sure about that.
Do you think so?
Are you sure about that?
Disagreeing strongly
No, I disagree.
No, I don’t agree with you at all.
No, I wouldn’t accept that for one minute.
英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience. 我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challenge and work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B:As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position.
商务英语口语实训心得体会3篇 篇一：商务英语口语实训心得体会 通过大量的口语练习和实践，逐步培养学生敢于开口说英语, 培养较为正确的语音语调。重点训练交际功能,培养和提高学生用英语进行口头交际的能力，加强培养学生看图说话、话题叙述及辩论能力，并逐步丰富口头词汇量及功能短语和句子，同时帮助学生了解主要英语国家的文化背景和生活习俗。通过本课程的学习，学生初步学会就日常生活中的一般情景进行恰当的交谈;能比较准确地表达思想，重点训练学生较连贯地用英语表达思想，丰富口头词汇和句型;能在口头表达英语时注重中西方文化的差异; 能使用得体的语言，语音、语调较正确，语流较顺畅，表达的句子能较好地传情达意;经一定的口头准备后，能就社会生活中的一般话题进行连贯发言(3-5分钟);对日常话题能初步学会用英语进行辩论。 在加强英语语言基础知识和基本技能训练的同时，重视培养学生的实际使用英语进行交际的能力。以培养学生实际运用语言的能力为目的，突出教学内容的实用性和针对性。 不仅要使学生系统地掌握了英语日常口语，了解了语言的文化含义，能使用本族人普遍接受的语言，更重要的是要促进了学
生思辨能力的形成与发展，提高学生运用知识思考分析问题、提出见解的能力。 篇二：商务英语口语实训心得体会 在对英语几乎已经形同陌路的大三，来个商务英语口语实训，像是一个结婚已久的女子突然又有了初恋的感觉，为什么要比喻成女子呢，因为我觉得英语本来应该和女子和恋爱一般美好。两周的商务英语口语实训已经结束了，在这短短的两周时间内真是受益匪浅。通过这两个周的实训，我像是回到了学习英标和英语对白的中学时代。虽然很多东西包括单词看来的感觉是似曾相识，但起码，我曾经拥有过。 本实训旨在使学生更加重视英语口语训练并掌握口语表达的有效技巧，使学生进一步强化英语口语能力以适应职业的需要，从而培养较强的商务英语口语实际交际能力。通过本实训，介绍几种有效提高听力和口语的学习方法，力图克服学生开口难的畏惧心理，最终为学生提高商务英语的应用能力、增强商务环境下的英语口头沟通能力提供具有建设性的语言学习启示，从而建立起具有持续性的语言学习能力。 本次商务英语口语实训主要包括三个部分，下面会详细的说明。通过这三个部分的训练，培养学生用英语朗读各种题材书面材料的能力，培养学生在没有文字凭借的情况下用英语表达自己的观点的能力，清楚而逻辑的论证自己的观点的能力，培养在特
商务英语的口语化是商务英语最具有实践性的一个特点,作为在就业上并不占优势的高职生,如果具有熟练的商务英语口语运用能力就会增加进入国际化企业工作的机会。商务英语所包含的内容涵盖了商务活动的全过程,既包括迎接外商、电话联系、安排行程、购物、宴请等日常国际商务活动,也涵盖了市场调查、订购、谈判、签约、支付、装运等基本国际商务环节,而商务英语口语就贯穿在这些商务活动及商务环节中,是商务活动成功的关键所在。 1商务英语口语课的现状 一直以来,大部分学生在学校里接受的英语学习都是以应试为主,老师给学生教授更多的是词汇和语法方面的知识,能运用英语流畅地进行交流的学生人数并不是很多,所以“哑巴”英语的现象非常普遍,这是阻碍商务英语口语课取得良好效果的一个重要原因。 作为教学活动的安排和组织者,学校对商务英语口语课并不是很重视。以笔者所在学校为例,作为专业课,商务英语口语课仅在经济管理系的国际贸易专业中开设。把商务英语口语局限于外贸英语对话是当前商务英语口语教学中一个很普遍的现象,所以安排教学大纲的老师就认为商务英语口语仅仅是国际贸易专业的必修课,其他专业的学生学不学都无所谓。但是随着中国经济的迅猛发展,加之全球经济一体化的影响,我国对外商业交往形式日趋多元化,今日的商务涵盖范围非常广,包括金融、营销、管理、旅游、物流等许多方面,贸易只是其中的一个组成部分,因此,在经济管理、物流管理、电子商务、市场营销等相关的专业中开设商务英语口语课是十分必要的。 以笔者所在的学校为例,商务英语口语课作为全院任选课,每学期有200多名学生选修,分为两个教学班,每个班有100多名学生,这样的学生人数在口语课的授课过程中存在着弊端。口语课最重要的环节就是口语练习,包括老师与学生的对话,学生与学生的对话,而班级规模过大,学生人数过多,老师就难以兼顾到每个学生,这样导致的结果就是,口语好的学生由于敢于发言,得到锻炼的机会就多,口语就越来越好;反之,口语不太好的学生就更不敢开口说英语,造成学生口语水平的两极分化。学生课堂上操练口语的机会少,听力时间得不到保证,就培养不出纯正的语音语调。 2适用于商务英语口语课程的教学方法 2. 1基础教学法 要从根本上提高高职生的商务英语口语水平,就要从日常的英语教学抓起。所以,应该让更多专业的学生在学习大学英语的基础上了解商务英语的内容。笔者现在所教授的06级高职生使用的教材是21世纪高职高专规范教程《新编实用英语综合教程》(第三册) ,这本教材中的内容,例如产品介绍、公司管理、电子商务等,都跟商务英语有着密切的关系,同时,在练习日常英语口语的同时加入商务英语口语的内容。当前学生的英语口语对话主题,不应该局限在问好、讨论天气、询问兴趣上,而应该集中在一些在商务活动中经常出现的话题上,比如说商务接待、发盘还盘、装运、保险、信用证等。当然,这也要求英语老师不仅具有良好的英语知识传授能力,还要对国际商务活动的各个环节有所了解。 2. 2案例教学法 案例教学法是当前比较流行也是比较受学生欢迎的一种教学法,因为它是以学生为中心的一种教学方法,在整个教学过程中,老师只是学生学习的帮助者,这种教学法有助于提高学生的主动性、积极性以及处理问题的能力,应用到商务英语口语的教学当中,可以提高学生在使用商务英语口语过程中随机应变的能力。但是由于高职生的英语底子比较薄弱,对商务知识的了解也比较浅显,所以在选择案例的时候应该注意: (1)案例材料应该符合高职生的语言水平与学习需求。过难或者是过于专业化的案例材料会让学生失去学习的兴趣,所以所选的案例应该是生动有趣的,最好与学生的课本内容息息相关,让学生在学习的过程中有所参考。 (2)案例材料必须是真实的,描述真实的商务环节。任课老师也许没有参与商务活动的经验,但是可以充分利用网络资源来寻找真实的案例材料,因为只有真实的案例才能够在教学过程中
订机票英语口语情景对话(1) A:Good morning .what can I do for you. 早上好.我能为您做些什嘛? B:Yes, I'd like to make a reservation to Boston next week. 是的,我想订一张下周飞往波斯顿的机票. A:When do you want to fly? 您想何时去? B:Monday ,september 12. 周一九月12 日. A:We have Fliight 802 on monday .just a moment please.Let me check whether there're seats available.I'm sorry we are all booked up for Flight 802 on that day. 我们有周一802 次航班.请稍等.让我查一下那天是否有座.非常抱歉802 次航班 机票已订完. B:Then ,any alternatives? 那还有别的吗? A:The next available flight leaves at 9:30 Tuesday morning september 13.shall I book you a seat? 有一次航班在九月13 日周二上午9:30 起飞.我能为您订个座位吗? B:er... it is a direct flight, isn't it? 哦... 是直航对吗? A:Yes it is . You want to go first class or coach? 是的.您愿意订头等舱还是经济舱的机票? B:I prefer first class, what the fare? 我想订头等舱的机票.多少钱? A:One way is $176. 单程是176 美元. B:Ok i will take the 9:30 flight on Tuesday. 好的我将订周二9:30 的机票. A:A seat on Flight 807 to Boston 9:30 Tuesday morning. is it all right.sir? 一张807 次航班周二早晨9:30 飞往波斯顿的机票.对吗先生? B:Right .can you also put me on the waiting list for the 12th? 对.你能把我放到12 号等候名单中吗? A:Certainly.may I have your name & telephone number? 当然可以. 请您告诉您的名字和联系方式? B:My name is Lorus Anderson.you can reach me at 52378651. 我叫Lorus Anderson.52378651您能和我联系. A:I will notify you if there is cancellation. 若取消我将通知您. B: Thank you very much. 非常感谢. A:My pleasure. 不客气. What can I do for you? M: I need to book a plane ticket to London.
常用商务英语口语表达资料库 一，建立联系 样例欣赏 1 I have a feeling that there are bright prospects for us to cooperate in this field. I wish to enter into business relations with you. Your desire happens to coincide with ours. R egarding our financial position, credit standing and trade reputation, please refer to our bank or to our local chamber of commerce. Thank you or your information. 样例欣赏 2 I understand this is your first visit to our company. Yes and my first visit to you r country. I’ve wanted to visit China for a long time and now I’m lucky to have the chance to do so. I’m glad to hear that. I think you must have some idea of our company. We’ve been importing arts and crafts for many years. The purpose of my coming here is to do business with you. I can assure you of our best intentions and closest cooperation. We’re always willing to develop trade with friends from all over the world. 样例欣赏 3 Here is our sample room. You certainly have got a large collection of sample foodstuffs here. Yes. We are exporting a wide range of foodstuffs to many countries. And the demand is getting greater and greater. So it is. Though we haven’t done business with you, as you know, your exports of foodstuffs to our country have considerably increased during the last few years. It appears that Chinese food stuffs are very attractive. You said it. The quality of ours is as good as that of many other suppliers, while our prices are not as high as theirs. By the way, which items are you interested in? Canned goods are of special interest to me, particularly the
中文：行不通。 Topic2、It won't happen again. 中文：下不为例。 Topic3、I've got a headache. 中文：我头痛。 Topic4、I'm crazy bout English. 中文：我非常喜欢英语。 Topic5、Can you give me some feedback? 中文：你能给我一些建议吗？ Topic6、I'm sorry to hear that. 中文：听到这个消息我感到遗憾。 Topic7、Pain past is pleasure. 中文：过去的痛苦即是快乐。 Topic8、It's up to you. 中文：一切由你决定。 Topic9、Keep up the good work. 中文：再接再厉。 Topic10、I apologize. 中文：我很抱歉。 Topic11、May I have your name, please? 中文：请问你叫什么名字？ Topic12、Keep the change. 中文：不用找了。 Topic13、It's a nice day today. 中文：今天天气很好。 Topic14、It's awesome. 中文：棒极了! Topic15、Let's hope for the best. 中文：让我们往好处想吧。 Topic16、Can I take a message? 中文：要我传话吗？ Topic17、Can you give me a wake-up call? 中文：你能打电话叫醒我吗？ Topic18、I'd like a refund. 中文：我想要退款。 Topic19、It takes time. 中文：这需要时间。
商务英语口语情景对话 大全 集团标准化办公室：[VV986T-J682P28-JP266L8-68PNN]
英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience.我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challengeand work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position. 在讨论薪水前.我需要更多了解这份工作.或者你可以告诉我这个职位的预算报酬是多少. A: 3000, with raises after the half yearing to your competence. 起薪是每月3000元。半年后会根据你的表现增加薪水。 B: Well, I think it's acceptable and I really like the job. 我觉得可以接受。我真的喜欢这份工作。我什么时候能得知结果呢 A: Do you have any other questions 我们会在7月初通知你我们的最终决定。你还有别的问题吗
“商务英语口语”课程教学大纲 教研室主任：王海霞执笔人：王义 一、课程基本信息 开课单位：外国语学院英语系 课程名称：商务英语口语1 课程编号： 英文名称：Spoken Business English 1 课程类型：专业基础课 总学时：36 理论学时：实验学时： 学分：2 开设专业：英语（商务） 先修课程：英语口语1、2 二、课程任务目标 （一）课程任务 本课程是英语（商务方向）的必修课程之一。该课程将基本英语口语训练与国际商务知识、沟通交流相结合，通过开展大量的商务情景模拟交往训练培养商务英语口语表达能力，这是一门实践性很强的综合应用性课程。本课程以技能训练为主，突出交际实用性，训练学生参与对外贸易过程中各个环节的磋商能力，掌握商务英语听、说基本技能，能用英语进行一般对外经贸商务活动与贸易洽谈活动，外事接待活动等，成为具有优秀的商务英语应用型人才。 （二）课程目标 在学完本课程之后，学生能够： 1、掌握商务英语听说及口头表达的基本技能； 2、培养英语思维习惯，从而培养在具体的工作、生活情景下正确运用语言的技能； 3、能够掌握商务英语会话中的专业术语、常用词汇、惯用句型表达方式； 4、以正确清楚的语音语调发音，用英语进行一般对外业务谈判和生活接待； 5、能将课堂所学内容灵活运用到商务活动中，以胜任用英语从事国际贸易工作。
总之，学生通过学习，应能够比较自如地运用所学的有关专业知识，并将其转化为职业技能，有效地培养学生的创新思维和独立分析问题、解决问题的能力。 三、教学内容和要求 Unit 1 Connections 本单元由一些常见的商务英语词汇开篇，对如何接听电话进行了训练，同时对中西方文化差异在商务情境中的体现及影响进行了探讨。最后对商业情境下进行自我介绍进行训练。学生应掌握相应的词汇及句子表达，了解文化差异对商务活动的影响。 Unit 2 The Company 本单元介绍了如何描述不同性质的企业以及其不同的运作方式，介绍了三叶草组织。就如何召开企业会议、在会议中如何提问、反驳及讨论进行了模拟实景演练。对目前企业存在的吸烟及出差焦虑症进行了探讨，模拟了接待客户的商务情景。重点是对商务会议的模拟及口语训练。 Unit 3 Money 本单元介绍了与货币相关的常用词汇，练习了数字的读法与写法，重点及难点是把握如何用英语描述商务图表，如何在商务交际中打破僵局。 Unit 4 The Market 本单元教学内容为与市场营销相关的词汇，商业提案的接受与拒绝，广告的撰写以及如何安排客户行程。通过参与情景商务模拟，学生应掌握礼貌拒绝的方式，广告撰写的步骤和与客户就其行程进行交流的技巧。 Unit 5 Management 本单元的教学重点为：掌握开放性问题和封闭性问题，通过情景模拟了解面试的技巧和方法，掌握X理论和Y理论，体会不同文化中人们进行交流的方式差异。语音语调对对话结果的不同影响是教学难点。 Unit 6 The Customer 本单元介绍了在销售中的常用词汇，通过情景模拟练习如何进行商务谈判。学生应掌握一定的商务谈判技巧，认识到谈判中常见的问题。教学难点是在餐厅中菜名的翻译和使用以及如何点餐。 Unit 7 Production 本单元介绍了与生产相关的词汇，通过学习，学生应体会正式与非正式的语言风格，通过讨论了解形成有效工作小组的方法，掌握谈论兴趣爱好的方法。
We enclose a copy of product catalogue with detailed specification. 随函寄上带有详细规格的产品目录一份。 Thanks. 谢谢。 Here's our brochure with full details on prices and discounts. 这是我们的产品目录，上面有价格和优惠的详细信息。 Here is our catalogue and price-list. 这是我们的产品目录和报价单 This is our sample and product catalogue. 这是我们的样品和产品目录单。 Please tell me how to contact it. 请告诉我联系方式 Is there any agent of your company in China? If there is one, please tell me how to contact it. 请问贵公司的产品在中国有没有代理商，如果有请告诉我联系方式。 I'll send it to your email. 我会把地址发到你的邮箱里。 Please have it printed under its official letterhead with contact information. 请以带有责公司联系方式抬头的信纸打印。 Please bear in mind, that at least one person must be identified as your organization's official contact point. 请牢记，贵公司的联系方式中至少要提供一个固定联系人的联系方式。 For more information please visit our website. 更多信息敬请查询浏览本公司网站。Please offer me your website. 请给我細网址。 More information can be obtained from the company's website. 更多资讯可浏览本公司网站。 You can find more information on our website. 更多信息请浏览公司网站。 For details, please visit the company's Website. 详情请浏览公司网站。 Please provide a detailed address. 请提供详细地址! I will send it to you via email. 我会发到你的邮箱麵。
新产品推荐 林先生:These are our new models. 这些是我们的新产品. 李小姐: What are their strong points? 有什么优点? 林先生: There's a lot to be said for them. In the first place.they are more durable than any similar ones on the market. 优点很多.首先.它们比市场上任何类似产品更耐用. 李小姐: Why does it take longer to wear out than the others? 为什么它比其他产品耐用呢? 林先生: The yarn is carefully selected for quality and woven very tightly in this fabric. 这纱的质量是经过精心挑选的.而且质地织得很紧密. 李小姐: Can you leave these samples with us? 可以把样品留下来吗? 林先生: How long do you want to keep them? 你要留多久? 李小姐: About three days. 大约三天. 林先生:
That's all right 好吧 In the telephone Daisy: Is Tom there? Tom 在吗? Gates: He’s not here right now. 他现在不在这里 Daisy: Do you know when he will be back? 你知道他什么时候会回来吗? Gates: He should be back in 20 minutes. 他应该二十分钟内会回来。 Daisy: Can I leave a message? 我可以留个话? Gates: Yes. Go ahead, please. 可以, 请继续。 Daisy: When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我?
旅游口语情景对话1 登机行托运英文表达: 办理登机手续：check in 柜台：counter 手提行：hand-baggage（较小）/hand-carried luggage（较大） 行过磅/行称重：to weigh the luggage 登机牌：boarding pass/boarding card 行标签：luggage label / 行牌luggage tag 1 这次班机是在这个柜台办理登机手续吗Is this the right counter to check in for this flight? 11 把您的行放在柜台上好吗？Will you put your luggage on the counter? 19 我想托运这三件行。I want to check these three pieces. 41 把您的机票给我好吗？Will you give me your ticket? 42 请把您的机票和护照给我好吗？May I have your tickets and passports, please? 43 这是我的护照，我准备坐中国民航班机去纽约。 Here's my passport, I'm going on the CAAC Flight to New York. 46 这是您的机票及登机牌。Here are your tickets and your boarding pass. 47 可以走了夫人。这是您的登机牌。Here you go, madam. This is your boarding card. 旅游英语入门辅导美国海关的情景会话 海关: Good afternoon. Welcome to America.下午好！欢迎您来美国. 弗兰克: Thanks.。 海关: May I see your passport and customs declaration form?请出示您的护照和海关申报表好吗? 弗兰克: Yes, here they are.好的，在这儿。 海关: Thank you. What's your occupation?。您的职业是什么? 弗兰克: I`m a driver.我是一名司机。 海关: Are you here for tour?您是来旅游的吗? 弗兰克: You are right.你说对了。 海关: How long are you going to stay here?您打算在这里呆多久啊? 弗兰克: About three weeks.大约三周。 海关: Your forms are all right. I will return your customs declaration to you. Please keep them with you and take them here when you leave the States.您的申报表符合要求，我们将把海关申报表还给您，请保管好并在离开美国时把它们交回。 弗兰克: Ok, thanks.好的，。
《商务英语口语》期末课程考试 Arrange a schedule and make changes in it Group Members: 赵晓情 201103014126 薛璞 201103014130 李青晓 201103014131 荆紫株 201103014147 芮盟 201103014152 鲁博崧 201103014153 张冬 201103014154 2013年12月
Cast Hebe……………………..………赵晓情 Daisy……………………………..薛璞 S hirley…………………………...李青晓 Amy…………………………..…..荆紫株 Ray mond…………………………..芮盟 Maple………………………….....鲁博崧 Winter………………………….....张冬 稿子： Raymond: Guys,I need you two to do me a favor. Hebe: I was just wondering where you have been. Boss, here is the schedule we have just made for our clients. Shirley and Amy will arive tomorrow. Raymond: Good job. Emm....you know. Shirley and Amy will stay for about three days here.I was thinking maybe we can take them go out for a while....maybe to the park or the museum and... Maple: Leave it to me .Bro. I can handle that ,we just need a small modification then it will be an excellent plan. Trust me. Raymond: I trust you.You are always the one who knows how to play games.How I wish you could have the same talent in your work. Hebe&Mapl: Yes,sir. Hebe: Hi, is this Amy speaking? Amy: Yes.I am. Hebe: Hi, Amy I am Hebe from Wonderland Robot company and I hope you haven’t forget me yet.
实用商务英语口语：接待来访者 KATE MCKENNA： You know Mr. Sakai is coming at ten o' clock, don' t you, Jenny? 凯特．麦凯纳：詹妮，酒井先生10点钟要来，你知道吗？ JENNY ROSS： Yes, I do. It' s an important meeting, isn' t it? 詹妮．罗斯：是的，我知道。这次会议很重要，是吗？ KATE MCKENNA： And the slides are ready, aren' t they? .[slaid] [slad] vt. & vi. 滑动; 滑行 She slid along the ice. 她沿着冰面滑行。 幻灯片 凯特．麦凯纳：幻灯片已经准备好了，对吗？ JENNY ROSS： Yes, they are. 詹妮．罗斯：是的，准备好了。 KATE MCKENNA： And you have checked the monitor, haven' t you? ['mnit] 监视器, 监听器; 检测器 凯特．麦凯纳：你也检查过显示器，对吧？ JENNY ROSS： Yes, Kate, I have.
詹妮．罗斯：是的，凯特，我已经检查过了。 KATE MCKENNA： Sorry, Jenny, it really is very important. 凯特．麦凯纳：詹妮，不好意思，不过这次会议真是太重要了。 DON BRADLEY： Good morning! 堂．布拉德利：早上好! JENNY ROSS： Hello, Don. 詹妮．罗斯：你好，堂。 DON BRADLEY： Is everything ready for the big day? 堂．布拉德利：这不过个大日子，都准备好了吗？ JENNY ROSS： I think so. 詹妮．罗斯：我想是的。 KATE MCKENNA： Don, I' m worried about the last part of the presentation. Can we talk? 凯特．麦凯纳：堂，我对演示的最后一部分有点担心。我们能谈谈吗？ **** MR. SAKAI： Thank you very much for collecting me. 酒井先生：非常感谢你来接我。 CLIVE HARRIS： It' s a pleasure. Don' t mention it. .[,prezn'tein]n表演 克莱夫．哈里斯：乐意效劳。没什么的。 CLIVE HARRIS： Is your hotel okay?
商务英语300句(情 景对话)
商务英语300句: Unit 1 Establishing Business Relations (2) Unit 2 Inquiry 询盘 (7) Unit 3 Telephone Calls 打电话 (14) Unit 4 Visiting A Factory 参观工厂 (21) Unit 5 About Products 产品问题 (28) Unit 6 Price 价格 (35) Unit 7 Counteroffer 还盘 (42) Unit 8 Discount and Commission 折扣和佣金 (51) Unit 9 Business Representation 代理 (57) Unit 10 Insurance 保险 (68) Unit 11 Acceptance 接受 (76) Unit 12 Terms of Payment 支付条款 (84) Unit 13 Packing 包装 (93) Unit 14 Shipment 装运 (101) Unit 15 Claim 索赔 (110) Unit 1 Establishing Business Relations Establishing Business Relations
建立业务关系 Brief Introduction 建立业务关系，实际上就是确定贸易对象。贸易对象选择得合适与否，决定着贸易的成败。在一般情况下，双方通过各自的介绍或第三者的介绍，先摸清对方的资金信用、经营能力和业务范围等重要条件，然后再进行实质性的业务商讨。贸易双方只有在相互了解、彼此信赖的基础上，才能进行积极地合作，并使双方贸易活动得以顺利地开展。 相关专题: 商务英语口语900句 新东方商务口语 视频商务英语口语 Basic Expressions 1. We’ve come to know your name and address from the Commercial Counselor’s Office of the Chinese Embassy in Londo n. 我们从中国驻伦敦大使馆的商务参赞处得知你们的名字和地址。 2. By the courtesy of Mr. Black, we are given to understand the name and address of your firm. 承蒙布莱克先生的介绍，我们得知贵公司的名称和地址。 3. We are willing to enter into business relations with your firm. 我们愿意与贵公司建立业务关系。 4. Your firm has been introduced (recommended, passed on) to us by Maple Company. 枫叶公司向我方介绍了贵公司。 5. Our mutual understanding and cooperation will certainly result in important business. 我们之间的相互了解与合作必将促成今后重要的生意。 6. We express our desire to establish business relations with your firm. 我们愿和贵公司建立业务关系。 7. We shall be glad to enter into business relations with you. 我们很乐意同贵公司建立业务关系。 8. We now avail ourselves of this opportunity to write to you with a view to entering into business relations with you. 现在我们借此机会致函贵公司，希望和贵公司建立业务关系。 9. We are now writing you for the purpose of establishing business relations with you. 我们特此致函是想与贵方建立业务关系。 10. Your desire to establish business relations coincides with ours. 你方想同我方建立业务关系的愿望与我方是一致的。 11. We specialize in the export of Japanese Light Industrial Products and would like to trade with you in this line. 鉴于我方专营日本轻工业产品出口业务，我方愿与贵方在这方面开展贸易。12. Our lines are mainly arts and crafts. 我们经营的商品主要是工艺品。