情境1
Item 1 Preflight preparation
Teaching ideas: Focus on the students, students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.
Teaching aims: Practicing the listening and oral English abilities of students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.
Teaching contents: Unit 1 An Airline Job
Teaching skills:
Group discussion; group asking; group competition
Teaching steps:
Preparation period
1.Know the English name of each student; use their English names in the class, and
tell the English name of the teacher to the students.
2.Divide the students into several groups according to the number of the students.( 4
or 6 in a group )
3.Ask students to have a preview of the new lesson.
Teaching period
Part One Warming Up
——任务
所飞航班计划
——签到
起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。
——准备会
飞行前按规定的时间参加由乘务长组织的航前乘务组会，主要内容：复习航线机型知识、
分工、了解业务通知、制定服务方案和客舱安全紧急脱离预案。
——机组会
飞行前一天由机长召集，机组成员及带班乘务长参加会议。主要内容：汇报各工种准备情况，听取机长的有关要求等。
——供应品
为旅客和机组配备的航班上需要的物品的总称。
——回收
将机上剩余的供应品等清点后放入规定餐箱、餐车内，铅封好并填好回收单的工作过程。
——操作分离器
将飞机客舱门紧急滑梯的手柄移动自动（预位）或人工（解除）位置的过程。
——机上值班
长航线餐饮服务后，为保持乘务员的精力和体力而采取的轮换工作制度。
——安全检查
飞机在起飞、下降、着陆、颠簸或紧急情况下，为确认旅客及各种设施符合安全规定而进行的检查，包括：
——紧急出口、走廊、厕所无障碍物
——小桌子、背在正常位置
——行李架关好扣牢
——厨房内所有物品固定好
——拉开隔帘并固定好
——系好安全带
——禁止吸烟
——禁止使用对无线导航设备有影响的电子设备
——巡视客舱
乘务员在客舱走动，观察旅客需求，安全状况，处理特殊情况，提供及时、周到的服务行为。
——清舱
旅客登机前，安全员或乘务员检查机上所有部位，确保机上无外来人，外来物。
——关封
海关官员使用的公文。常用信封封好后在航班起飞前交给乘务员，由乘务员在到站后转交海关官员。
——旅客名单
写有旅客姓名、目的地、座位号等内容的单子，通常由商务部门在飞机起飞前同业务袋一起送上飞机。
——核销单
机上免税品出售后填写的表格，用于海关核销进口免税品。
——特殊餐
有特殊要求的餐食，如婴儿餐、犹太餐、清真餐、素食等。
——预先准备
空中服务的四个过程之一，指执行任务前至登机阶段的各项准备工作。
——直接准备
空中服务的四个过程之一，指乘务员登机后至旅客登机前的准备工作。
——空中实施
空中服务的四个过程之一，指飞机开始滑行起飞至下机前所有的服务工作。
——航后讲评
空中服务的四个过程之一，指完成航班任务后的工作讲评。
——航线图
标明飞机飞行航线、距离及地点的图示。
——航班
在规定的航线上，使用规定的机型，按规定的日期、时刻进行的运输飞行。
——载重表
载重平衡表是航班载运旅客、行李、邮件、货物和集装设备重量的记录，它是运输服务部门和机组之间、航线各站之间交接载量的凭证，也是统计实际发运量的根据，它记载着飞机各种重量数据。
——载重平衡图
以空机重心指数作为计算的起点，以确定飞机的起飞重心位置，并根据飞机重心位置的要求，妥善安排旅客在飞机上的座位和各货舱的装载量的填制图。
——随机业务文件袋
总申报单、旅客舱单、载重平衡、货运单及邮件路单等业务文件，客、货、邮舱等。【飞行问答】一个国际航班的航前准备
?标签
?民航
?A380
?国际航班
?航前准备
?机组
候机楼里旅客正在办理登机手续
一个航班起飞前要做什么准备工作？
以一个国际航班为例。这天这个航班的起飞时间是晚上21点00分，围绕这个时间，最后的准备工作这样依次展开：下午17点，离起飞还有四个小时，所有机组人员均已到达出勤楼。由于他们已经提前在前一天进行了详细的航前协作，就是由机长召集全体机组成员进行航前准备。内容包括航路天气、飞行中有关注意事项等，因此，这时候只要领取护照和飞行资料，就可以立刻前往候机楼办理过关手续。
这就是正文提到的空客A380，其翼展超过800平方米，宽敞的机舱分为上下两层。
客舱机组使用的公务普通护照
这是从广州到洛杉矶航程近12小时的国际航班，又是中国航空公司首次使用世界最大客机A380飞国际航线，因此为本次航班的机组阵容也很强大，包括飞行机组5人、客舱机组25人，另外还有2名机务人员担任随机保障。
由于人数众多，这天动用了三辆中巴车才把全部机组人员送往候机楼。客舱机组根据之前飞国内航线早已形成的默契，分配在上舱和下舱的成员分开坐车，而上舱乘务长和主任乘务长上车后还有一个手册上没有的职责，那就是清点自己区域的人数，确认人员全部到齐才开车。
17:50，机组人员到达候机楼。
18:20，机组进入客舱，当时这架飞机刚刚完成北京到广州的航班任务，地面保障人员早已在客舱里忙开了，比如客舱清洁工作。而机组成员一放下飞行包也马上开始了各自的工作。机务人员首先对每个座椅都进行了检测，确保旅客在近12个小时的航程中能够欣赏到娱乐节目。
19:00，机务部门完成对客舱所有设施的检查维护工作。
机务人员在检查驾驶舱
因为是首航，机场安检部门为这个航班准备了由17名安检员组成的工作组。他们上了飞机后，首先和机场安检部门取得联系，为航前的安保检查进行了有效分工。负责配送餐饮食品的是航食部门，他们面对这架可以容纳87辆餐车的世界最大客机，也是想尽了办法，合理利用每一个空间和储物柜放置全部物品，也叫机供品。航食部门一位师傅说，虽然保障过之前的国内航班任务，但国际远程航班需要的物品和航食数量远远超过以往任何一个航班，他们光是配餐车就派出了四辆。
19:22，所有机供品摆放完毕，航食部门撤离飞机。
航食部门撤离飞机，乘务员关闭机舱门
这时候，清洁部门也把上一个航班任务结束后凌乱的客舱收拾干净，重新摆好506个座位的毛毯、枕头、杂志，光下层主舱的毛毯和枕头就有40袋之多。虽然任务繁重，但这并没有影响他们的认真程度。
清洁工客舱在对客舱进行两遍吸尘
19:40，整个客舱恢复了宁静。这时，空姐们开始补妆，为迎接旅客登机做最后准备。
20:00，安保组向机长报告：客舱清舱完成，外来人员已经全部离开飞机，可以上客。
20:18，第一位旅客登上飞机，这是一位轮椅旅客。
20:50，最后一名旅客办理了登机手续。总共409名旅客仅仅用了32分钟就全部完成了登机。
上完客，客舱门关闭
21:11，飞机从廊桥停机位推出，滑行，起飞，飞向宁静夜空。
Part Two Dialogues in Situation
Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class.
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue.
Additional part: The same steps for these three dialogues.
Part Three Useful Expressions
Step I Read these expressions once and ask Ss to follow.
Step II Invite each student to read the expression one by one.
Part Four Language Practice
I.Substitution Drills
Look at the following sentences and read them as smoothly as possible, then do the same orally with given phrases..
Ask Ss to finish this exercise in ten minutes with the partner. Then check the answers.
Part Five Homework
Ask Ss to finish the other exercises after the lesson.
情境2
Item 2 Boarding
Teaching ideas: Focus on the students, students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.
Teaching aims: Practicing the listening and oral English abilities of students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.
Teaching contents: boarding
Teaching skills:
Group discussion; group asking; group competition
Teaching steps:
Preparation period
1.Know the English name of each student; use their English names in the class, and
tell the English name of the teacher to the students.
2.Divide the students into several groups according to the number of the students.( 4
or 6 in a group )
3.Ask students to have a preview of the new lesson.
Teaching period
Part One Warming Up
By the end of this activity, Ss should be able to:
1.Get an idea on how flight attendants greet passenger when they board the aircraft.
2.Know how the flight attendants guide the passengers to their seats and place their
carry-on bags.
3.Obtain other knowledge about the duties flight attendants should perform before
take-off.
Part Two Dialogues in Situation
Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class.
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue.
Part Three Useful words and Expressions
Step I Read these expressions once and ask Ss to follow.
Step II Invite each student to read the expression one by one.
Part four Case study
Ask Ss to read the whole page ,and understand the meaning.
Part five Interview English
1. Q: How big is your family?
A: There are three of us, my parents and I.
2. Q: What do your parents do?
A: My father is a businessman and my mother is a teacher
3. Q: What’s your parents’ attitude towards your wish to be a flight attendant? A: They think it’s a good job, so they support my wishes.
Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class.
Part Five Homework
Ask Ss to finish the other exercises after the lesson.
情境3
Item 3 Before Take-Off
Teaching ideas: Focus on the students, students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.
Teaching aims: Practicing the listening and oral English abilities of students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.
Teaching contents: before take-off
Teaching skills:
Group discussion; group asking; group competition; game
Teaching steps:
Preparation period
1.Know the English name of each student; use their English names in the class, and
tell the English name of the teacher to the students.
2.Divide the students into several groups according to the number of the students.( 4
or 6 in a group )
3.Ask students to have a preview of the new lesson.
Teaching period
Part One Dialogues in Situation
Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class.
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue.
Part Two Useful words and Expressions (from the dialogue) Step I Read these expressions once and ask Ss to follow.
Step II Invite each student to read the expression one by one.
Part three Practice
4 Ss in a group to perform this dialogue.
One is the flight attendant.
One is an aged person.
One is a disabled passenger.
One is a mother with baby.
Ss can add more things in their performance.
Part Five Homework
Ask Ss to finish the other exercises after the lesson.
乘务员任务单
情境4
Item 4 In-flight Service
Teaching ideas: Focus on the students, students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.
Teaching aims: Practicing the listening and oral English abilities of students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.
Teaching contents: Food and Beverage
Teaching skills:
Group discussion; group asking; group competition; role-play; games
Teaching steps:
Preparation period
1.Know the English name of each student; use their English names in the class, and
tell the English name of the teacher to the students.
2.Divide the students into several groups according to the number of the students.( 4
or 6 in a group )
3.Ask students to have a preview of the new lesson.
Teaching period
Part One Warming Up
By the end of this activity, Ss should be able to:
1.Get to know how to prepare food and beverage on a flight.
https://www.doczj.com/doc/2d14461580.html,prehend what a flight attendant must do to ensure a good food and beverage
service.
3.Master some of useful terms and expressions on taking passenger orders.
Part Two Dialogues in Situation
Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class.
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue.
Part Three Useful words and Expressions
Step I Read these expressions once and ask Ss to follow.
Step II Invite each student to read the expression one by one. announcement
beef steak
exhausted
bet
disturb
pillow
thoughtful
delicious
tray
on the rocks
chaser
尊尼黑方
芝华士威士忌
CHIVAS REGAL SCOTCH WHISKY
酒堡/生产者：芝华士
Part four Case study
Ask Ss to read the whole page, and understand the meaning.
Part five Interview English
1. Q: How were your scores at college?
A: There were all excellent.
2. Q: What were your favorite subjects?
A: I enjoyed everything, as long as I was learning.
3. Q: What can you learn from reading?
A: Reading can enrich our knowledge and broaden our vision. Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class.
Part Five Homework
Ask Ss to finish the other exercises after the lesson.
情境5
Offering Help to Passengers Who Missed Their Flight
Teaching ideas: Focus on the students, students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.
Teaching aims: Practicing the listening and oral English abilities of students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.
Teaching contents: Delayed
Teaching skills:
Group discussion; group asking; group competition; role-play; games
Teaching steps:
Preparation period
1.Know the English name of each student; use their English names in the class, and
tell the English name of the teacher to the students.
2.Divide the students into several groups according to the number of the students.( 4
or 6 in a group )
3.Ask students to have a preview of the new lesson.
Teaching period
Part One Warming Up
By the end of this activity, Ss should be able to:
1.Get to know how to deal with the delayed situation.
2.Master some of useful terms and expressions on taking passenger orders.
Part Two Dialogues in Situation
Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class.
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue.
P: I’d like to check in for the 2:50 flight from Dublin to Amsterdam. ( Breathless) A: I’m sorry, sir. That flight is now closed.
P: What?
A: Yes, sir, it closed 20 minutes ago.
P: It couldn’t have closed yet. That flight does not go until 2:50.
A: Yes, but the regulation is that you have to check in at least one hour before the departure time. I’m sorry, sir.
P: You have to let me get on that flight. I have a very important meeting to attend. A: I wish I could, but all passengers are now on the plane and the gate has closed. P: That’s ridiculous.
A: Sorry, there is nothing I can do. I can only give you some advice.
P: What’s that?
A: To go to the ticket desk and purchase another ticket for the next flight.
P: When is that?
A: It’s at 3:45
P: Where is the ticket desk?
A: It’ just to your left, sir.
P: OK.（angry)
A: Sorry again, sir. Bye！
情境6
Serving Food to a Vegetarian
Teaching ideas: Focus on the students, students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.
Teaching aims: Practicing the listening and oral English abilities of students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.
Teaching contents: Serving food to a vegetarian
Teaching skills:
Group discussion; group asking; group competition; role-play; games
Teaching steps:
Preparation period
1.Know the English name of each student; use their English names in the class, and
tell the English name of the teacher to the students.
2.Divide the students into several groups according to the number of the students.( 4
or 6 in a group )
3.Ask students to have a preview of the new lesson.
Teaching period
Part One Warming Up
By the end of this activity, Ss should be able to:
1.Get to know how to serve food to a vegetarian..
2.Master some of useful terms and expressions on taking passenger orders.
Part Two Dialogues in Situation
Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class.
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue.
一、课程基本情况 课程名称（中文）：民航乘务英语（综合） 课程名称（英文）：English for Cabin attendants (Integrated course) 总学时：128 (分两学期) 理论学时：128 (分两学期) 实验学时： 课外学时： 课程性质：专业基础课程 适用专业：空中乘务专业 适用对象：高职 先修课程： 考核方式：考试、平时成绩30% ，期终考试70% 教学环境：多媒体教室 开课学院：高职学院 二、课程简介（任务与目的）（300字左右） 本课程是一门为民航服务与管理专业学生在提高英语能力的同时学习空乘 知识和技能的课程，具有系统性和实用性的特点。本课程以英语为媒介教授空 乘专业知识，使学生能通过地道的专业英语，学习空乘知识，掌握空乘专业词 汇，提高空乘专业英语的应用能力，以便在乘务员服务过程中更好地为旅客服 务。本书所涉及的内容有：乘务员素质，机上设备，航后工作，机上娱乐，餐 饮服务等，在课程体系中属于专业课程。 本课程考核形式为笔试。笔试主要对象是高职空乘专业第三和第四学期的 学生，所以本书中不安排基础语法。本课程考核平时成绩占30%，包括期中考 试成绩，平时作业，课堂表现，出勤率等，期末考试卷面成绩占70% 三、课程内容及教学要求 该课程以英语为媒介以专业化为主要特点，系统而全面地展示了机上服务
流程的各主要环节（包括乘务员素质，机上设备，航前准备，航后工作，餐饮服务等）中所需要的专业知识及常见的场景处理方式。使学生能够通过地道的专业英语，学习空乘专业知识，了解空中服务中应具备的服务常识，掌握空乘专业词汇，提高空乘专业英语的应用能力。通过学习本书，要求空乘专业的学生达到空乘服务所应有的，既细致又专业的英语服务水准。 本教材内容详实，所涉及内容有：乘务员素质，机上设备，航前准备，航后工作，机上娱乐，餐饮服务，危险品的处置，海关检疫，机场设施，紧急情况下如何控制乘客等每个单元还包括： 1. 空乘专业术语：该单元主题的主要专业术语 2. 主题文章：系统展示空乘服务所需要的专业知识，专业技能和相关的英语语言知识 3. 本单元生词：方便学生阅读和理解 4. 注释：对本单元的相关内容进行解释和补充 5. 单元练习：强化主要民航知识点和英语语言实际应用能力的锻炼；加深对民航实际服务场景的理解和掌握 四、教学课时安排
民航服务英语口语 CONVERSATIONAL ENGLISH FOR AIRLINE PASSENGER SERVICE Call-center 2008.8务 Contents Unit One Flight Information(航班务务) (3) Lesson One Flight Information(航班务务) (3) Lesson Two Travel Inquiry(航空旅游务务) (5) Lesson Three Documents(旅行文件) (6) Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8) Unit Two Airline Reservations(务票) (9) Lesson One Reservations(务票) (9)
Lesson Two Onward Reservations(务务程票) (10) Lesson Three Reservation Change(务票改务) (12) Lesson Four Delay and Cancellation(延务取消与) (13) Lesson Five Standby(候务) (14) Unit Three Ticketing and Fares(出票票价与) (16) Lesson One Ticketing(出票) (16) Lesson Two Fares and Means of Payments(票价支付方式与) (17) Lesson Three Lost Ticket and Refund(机票务失退票与) (18) Unit Four Reconfirmation(再务务) (19) Unit Five Check In(务理登机手务) (20) Lesson One Normal Check-in(务理登机手务) (20) Lesson Two Ticket and Passport(机票务照与) (22)
情境1 Item 1 Preflight preparation Teaching ideas: Focus on the students, students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students. Teaching aims: Practicing the listening and oral English abilities of students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication. Teaching contents: Unit 1 An Airline Job Teaching skills: Group discussion; group asking; group competition Teaching steps: Preparation period 1.Know the English name of each student; use their English names in the class, and tell the English name of the teacher to the students. 2.Divide the students into several groups according to the number of the students.( 4 or 6 in a group ) 3.Ask students to have a preview of the new lesson. Teaching period Part One Warming Up ——任务 所飞航班计划 ——签到 起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。 ——准备会 飞行前按规定的时间参加由乘务长组织的航前乘务组会，主要内容：复习航线机型知识、
《民航服务英语》教学大纲 本大纲是针对中等职业学校民航服务专业的英语教材，根据中等职业学校学生的特点，结合民航相关的岗位要求编写而成，旨在帮助民航服务专业的学生和从业人员掌握英语运用和交际能力。 一、课程性质和任务 本课程是面向职业院校的学生，以培养德智体美等方面全面发展，具有综合职业能力，能胜任航空服务第一线工作的高素质劳动者和中高级实用型人才为目标。其任务是培养学生具有一定的听、说、读、能力，能基本运用英语达到交流信息的目的，掌握有效的语言学习方法，提高文化素养。 二、课程目标 通过本课程的学习，培养学生学习主体作用。将符合学时特点和教学内容的真实任务引进课堂，使学生在解决问题、完成任务和项目的同时掌握基础的专业知识，英语的运用能力和交际能力也得到提高。 三、课程的基本理念与设计思路 1、本教材在编写过程中，紧密结合民航服务的工作及民航服务一线员工所需用的英语和为国际乘客服务的实际，结合民航服务专业毕业生近十年的社会实践反馈意见，讲工作中使用频率较高的常用语、专业术语和内容编写成课文和对话，使教材内容贴近实际，更具有时效性。 2、内容深入浅出，通俗易懂，便于掌握。 3、本教材编写上注重互动学习，充分发挥学生的学习主体作用。 四、课程教学计划和课时分配 （一）教学计划 1．词汇要求 教学阶段要求学生能认知1 200～1 400个单词（包括各类短语和词组），领会、掌握并熟练使用常见、常用词汇600个左右， 2．语法要求 (1)词类及其语法功能； (2)常用句子结构及相关知识； (3)基本时态及其用法。 5．口语要求 第一教学阶段要求学生能就教材内容和简单的听力材料回答问题和复述内容，能用英语进行一般的日常会话。 第二教学阶段要求学生能就熟悉的话题经准备后做简短对话，表达思想比较清晰，语音语调基本正确。 （二）课时分配 本课程分为8个单元。每个单元分为课文、对话、译文、练习四部分。书后附有词汇表、常用语和专业术语、补充阅读材料等。本书建议的学时为140学时。具体要求如下。
［京****国际航空科技研究院授课计划
北京鑫港环球国际航空科技研究院授课计划（3页）
Stepl. Lead in Ask Ss some questi ons about last class. Let every one say somethi ng 第一步：介绍背景知识，创设语 言环境 1.通过提问让学生了解上次课所 学内容的掌握。 10' Step2. useful expressi ons: to make conn ecti ons 中转to be estimated to arrive at 预计….点到达 interline connection 航空公司间的中转 to miss one'sconnecting flight 错过衔接航班 transfer coun ter 中转柜台第二步：词组 T reads expressi ons and Ss follow T gives Ss time to read three times T reads expressi ons and Ss follow T corrects the mistakes of pronun ciatio n. T says Chin ese and part of speech, Ss read the words aloud. 15' Step4 . Practice(Understandi ng& recit ing) T let Ss to draw the Ianguage poi nts Such as; An in terl ine conn ecti on like yours takes at least one hour. And you will have eno ugh time to make it. You will probably miss your conn ect ing flight. The staff there will try their best to put you on another flight, but you will have to stay a bit Ion ger. Please connect our staff at the tran sfer coun ter over there. They will help you cha nge to the n ext available flight. 第四步：反复阅读，戈U出重点 T read the first dialogue of the text. T help the Ss un dersta nd the meaning of the text, at the same time to draw the Ian guage poin ts. T give the Chinese Ss read the En glish. T let Ss to read the key sentences for many times. T let Ss recite the key senten ces. T let some of the stude nts recite. Ss recite betwee n their part ners 反复阅读，让学生充分得到练习, 再熟悉课文之后，在课上引导学 生将课文中的简单重要句子背下 来。 让大部分学生理解所学对话 50' 北京鑫港环球国际航空科技研究院授课计划（4页）
民航英语教学大纲集团标准化小组：[VVOPPT-JOPP28-JPPTL98-LOPPNN]
《民航服务英语》教学大纲 本大纲是针对中等职业学校民航服务专业的英语教材，根据中等职业学校学生的特点，结合民航相关的岗位要求编写而成，旨在帮助民航服务专业的学生和从业人员掌握英语运用和交际能力。 一、课程性质和任务 本课程是面向职业院校的学生，以培养德智体美等方面全面发展，具有综合职业能力，能胜任航空服务第一线工作的高素质劳动者和中高级实用型人才为目标。其任务是培养学生具有一定的听、说、读、能力，能基本运用英语达到交流信息的目的，掌握有效的语言学习方法，提高文化素养。 二、课程目标 通过本课程的学习，培养学生学习主体作用。将符合学时特点和教学内容的真实任务引进课堂，使学生在解决问题、完成任务和项目的同时掌握基础的专业知识，英语的运用能力和交际能力也得到提高。 三、课程的基本理念与设计思路 1、本教材在编写过程中，紧密结合民航服务的工作及民航服务一线员工所需用的英语和为国际乘客服务的实际，结合民航服务专业毕业生近十年的社会实践反馈意见，讲工作中使用频率较高的常用语、专业术语和内容编写成课文和对话，使教材内容贴近实际，更具有时效性。 2、内容深入浅出，通俗易懂，便于掌握。 3、本教材编写上注重互动学习，充分发挥学生的学习主体作用。 四、课程教学计划和课时分配 （一）教学计划 1．词汇要求 教学阶段要求学生能认知1 200～1 400个单词（包括各类短语和词组），领会、掌握并熟练使用常见、常用词汇600个左右， 2．语法要求 (1)词类及其语法功能； (2)常用句子结构及相关知识； (3)基本时态及其用法。 5．口语要求 第一教学阶段要求学生能就教材内容和简单的听力材料回答问题和复述内容，能用英语进行一般的日常会话。 第二教学阶段要求学生能就熟悉的话题经准备后做简短对话，表达思想比较清晰，语音语调基本正确。 （二）课时分配 本课程分为8个单元。每个单元分为课文、对话、译文、练习四部分。书后附有词汇表、常用语和专业术语、补充阅读材料等。本书建议的学时为140学时。具体要
湖南外国语职业学院教案首页 Period 1-2 ⅠLead-in Review 1 Translate the words, phrases and sentences below:
1) 航站楼2) 有效护照 3) 分配位子4) 问讯处 5) 乘机手续台6) 护照检查处 7) 安检处8) 行李认领 9) 健康证明、接种证明和海关申请表 10) 被隔离11) 外币兑换处 12) 地勤人员13) 称行李 14) 超重行李15) 候机室 16) 头等舱/商务舱/经济舱17) 行李箱 18) 登机19) 当班地勤人员 20) 国内航线21) 排队 22) 插队25) 告诉某人做某事 26) 监视屏幕27) 检查可疑物品 28) 若某位旅客携带有金属制品，金属监测仪就会叫。 29) 任何旅客都享有免税商品限额。 30) 约在起飞前一小时，旅客到达登机口。 2 Fill in the forms: 1 Check ______ Check-in desk ①_______ 2 Weigh luggage ②_______ ③_______ 3 ____________ Passport control 1 to __________. Security control 2 if they ____ the metal detector ____ to use hand- held metal _______ . 1 _________ Departure lounge 2 _________ 3 _________ 1 one hour before departure, ______ . Boarding 2 show _______ . 3 _______ before boarding the aircraft. 1 Luggage reclaim ①______ Arrival ②______
民航服务英语
Unit 4 flight attendants乘务员 flight number航班号 boarding time登记时间 departure time起飞时间 over-head compartment头顶上方的行李架 cabin客舱 air bridge 廊桥 bassinet婴儿床 window seat靠窗的座位 middle seat中间的座位 aisle seat 靠过道的座位 navigation system导航系统 electronic devices电子设备 tray table 小桌板 Welcome aboard。欢迎登记。May I see your boarding passes？我能看一下您的登机牌吗? The seat number indicated on the edge of each overhead compartment。座位号码写在每个头顶行李舱的边部。 Let me show you to your seats。我领您去你们的座位。May I help withy our bags？您需要我帮助您拿行李吗？OK。This way，please。好的，这边请。Sorry to keep you waiting。抱歉让您久等了。Let me help you put the bags into the overhead compartment。让我帮您把行李放到头顶上方的行李舱里吧。You can put your small bag under the seat in front of you。你可以把你的包放到你前面座椅的下面。If you need any help ，please press this button，then we’ll come over very soon。如果您需要任何帮助，请按这个按钮，我们会马上过来。 If you feel cold，you can adjust the air flow by turning this knob to the right or you can ask for blankets。如果您感觉冷，您可以向右调节这个旋钮，也可以向我们要毛毯。After being seated，please fasten your seat belts，especially during taxiing，take-off and landing。坐下后，请扣好安全带，特别是在飞机滑行、起飞和降落的时候。You just insert the tip into the main buckle，and then pull the strap tight around your waist。只需要把小的一头插入扣头，然后围着腰腹部位拉紧安全带。This is a no-smoking flight。这是无烟飞机。To avoid interference with the navigation system，please switch off all electronic devices
《民航乘务英语(综合)》课程教学大纲
《民航乘务英语（综合）》课程教学大纲 一、课程基本情况 课程名称（中文）：民航乘务英语（综合） 课程名称（英文）：English for Cabin attendants (Integrated course) 总学时：128 (分两学期) 理论学时：128 (分两学期) 实验学时： 课外学时： 课程性质：专业基础课程 适用专业：空中乘务专业 适用对象：高职 先修课程： 考核方式：考试、平时成绩30% ，期终考试70% 教学环境：多媒体教室 开课学院：高职学院 二、课程简介（任务与目的）（300字左右） 本课程是一门为民航服务与管理专业学生在提高英语能力的同时学习空乘 知识和技能的课程，具有系统性和实用性的特点。本课程以英语为媒介教授空 乘专业知识，使学生能通过地道的专业英语，学习空乘知识，掌握空乘专业词 汇，提高空乘专业英语的应用能力，以便在乘务员服务过程中更好地为旅客服 务。本书所涉及的内容有：乘务员素质，机上设备，航后工作，机上娱乐，餐 饮服务等，在课程体系中属于专业课程。 本课程考核形式为笔试。笔试主要对象是高职空乘专业第三和第四学期的 学生，所以本书中不安排基础语法。本课程考核平时成绩占30%，包括期中考 试成绩，平时作业，课堂表现，出勤率等，期末考试卷面成绩占70% 三、课程内容及教学要求 该课程以英语为媒介以专业化为主要特点，系统而全面地展示了机上服务 流程的各主要环节（包括乘务员素质，机上设备，航前准备，航后工作，餐饮 服务等）中所需要的专业知识及常见的场景处理方式。使学生能够通过地道的 专业英语，学习空乘专业知识，了解空中服务中应具备的服务常识，掌握空乘 专业词汇，提高空乘专业英语的应用能力。通过学习本书，要求空乘专业的学 生达到空乘服务所应有的，既细致又专业的英语服务水准。 本教材内容详实，所涉及内容有：乘务员素质，机上设备，航前准备，航 后工作，机上娱乐，餐饮服务，危险品的处置，海关检疫，机场设施，紧急情 况下如何控制乘客等每个单元还包括： 1. 空乘专业术语：该单元主题的主要专业术语