一、团队合作
1.团队合作的好处（重要性）或缺点
In a team, I can learn from my fellow workers , get help from them when I am under pressure.
When you work with more people, you get a chance to listen to different points of view, to learn to see things in a different perspective.
Sometimes, team membership requires you to give up some individuality in order for the team to function as a whole. Sometimes you feel your own contribution to the team cannot be measured, so you work less than you would individually.
2.团队合作的要点/特点
Mutual trust is the first secret of successful teamwork. When members share a trusting relationship, they will feel free to express their views, understand each other’s capabilities and limitations, and communicate with each other timely. This helps to bring out the potentials, experience and creativity of the individual and create good work environment.
Full co-operation among team members has a direct impact on the success or failure of the team. When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.
On top of that, timely communication and decision making will also help to improve work efficiency.
Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team. Besides, a team should also be clear about the common goals they aim to attain.
3.怎样形成团队合作的文化
二、企业内部沟通
1.重要性（好处）
The employee can make suggestions to the boss about internal development, and discuss areas they can improve on. In this way, the employee can contribute to the overall improvement of the company.
2.和员工沟通管理信息需考虑的要点
First of all, I think it’s important to clearly state your overall purpose and expectation. In this way, employees know exactly what they should do to meet work requirements and to achieve performance excellence.
In addition to this, providing feedback on their performance is also important. On the managerial part, performance reviews help mangers to keep track of possible problems in their own work. On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job.
Besides, mangers should be more open in sharing information with their subordinates.
They should let employees know in advance any proposed changes before they actually occur. This will enhance mutual understanding and trust.
3.与顾客沟通的必要性（好处）及如何与顾客沟通？
三、降低成本
1.控制生产成本需考虑的要点（方法）及作用
Train workers
In these days of changing technologies and methods, it is necessary to train your workers to keep them up to date.
Staff training is extremely important nowadays. You see, technologies keep changing and if employees get regular training, they would be able to work more efficiently. It's the competence of the workforce that sharpens the competitive edge of the company.
Get quality from suppliers
Low quality goods from suppliers is a major source of waste. You should not only try to get quality suppliers but also work with your suppliers to help them improve their operations and quality of output.
In cost management, it's important to cut down the cost of raw materials, as to a large extent, it helps to determine the product prices. Cost-conscious companies always seek to work with good suppliers who can offer quality raw materials with reasonable prices. Low quality materials from suppliers are actually a waste of money.
Efficiency of production line is another important thing to consider. When introducing a production line, it is important to consult an ergonomics specialist and see that it's user- friendly and will not cause too much physical stress and strain.
Meanwhile, workers should get fully-trained to work more efficiently on the line.
Measures should also be taken to eliminate waste. On top of that, management should develop good benefits system to boost the morale of the workers.
2.不恰当的控制成本的方法及危害
downsizing
Some company leaders feel they can reduce costs by simply downsizing or reducing the number of workers or middle managers. Unfortunately, it’s not a proper way. One of the
biggest effects of downsizing to reduce costs is that the good employees quickly leave the company for greener pastures. Thus the company is left with the deadwood employees, who are supposed to do twice the work as before.
Reducing customer service
Customer service can be a nuisance and is often expensive. Sometimes companies will reduce or eliminate the service they give to the customers. Unfortunately, a neglected customer is an ex-customer.
Customer service can enhance customer satisfaction and loyalty. Good customer relationship helps to improve your company image and boost sales. As a result, large-scale production will be cost effective for your company.
Cutting corners
A quite way to cut costs is by cutting corners in production or service methods. Some
company leaders feel that by using cheaper material and labor, and by eliminating part and steps, they can cut costs and save money.
It is true that costs may be cut in the short turn, but often the product or service is of such a low quality that repair and rework costs go through the roof. Also customers may become unhappy with the low quality and move on to another supplier.
四、时间管理
1.有效管理时间有多重要？
时间管理技巧：
When managing a busy schedule, time management skills are important. They are es-sential skills for effective people. Keeping To-Do lists would remind you of all essential tasks to be finished. It's a powerful method of organising yourself and a way of reducing stress.
Deciding work priorities can help you concentrate on the right things which are important and urgent. Tackling problems in order of importance allows you to separate important jobs from the many time-wasting trivial ones.
2.设立目标的重要性/怎样设立目标？
设立目标的重要性：
By setting clearly-defined goals, you can measure and take pride in the achievement of those goals and raise your self-confidence due to your achievements, ability and competence. Self-confidence, by turns, will enable you to achieve higher and more difficult goals.
怎样设立目标？
Set goals which are specific, measurable, realistic and achievable. Your optimum goals are those which cause you to ‘stretch’ but not ‘break’ as you strive for achievement. Goals
can give creative people a much-needed sense of direction.
3.作计划的重要性/怎样作计划？
五、管理
1.团队的核心领导的重要性
2.优秀的管理者应该具有的素质：
六、销售
1.销售技巧
Speak effectively and sincerely about my product or service.
Learn to be a good listener because if you don’t listen to and understand the needs of buyers you can’t become a successful sales professional.
Know my competitors and the merits and pitfalls of their products.
A successful salesman should connect with customers and create a desire to buy him
willingly and happily.
2.广告的重要性
When aiming to increase sales of a product, it's important to advertise the product because advertising can inform, persuade and remind potential customers of the product.
Marketers can launch an advertising campaign to attract a large number of consumers. And, effective advertising can enhance consumer perceptions of quality in the product, thus encouraging customers to buy this product repeatedly.
3.广告媒体的选择
The media the marketer selects must be capable of accomplishing the communications objectives of information, persuading, and reminding potential customers of the products.
Broadcast media include television and radio. Newspapers, magazines, outdoor advertising represent the major types of print media. The internet is a new medium.
Nowadays, many companies jump to advertise on the internet. Internet advertising can assist in raising awareness of brands, it is most successful when combined with traditional advertising such as TV or print.
With more and more people using the internet, advertisements on the internet can reach large audiences.
4.处理顾客投诉
When customers complain, it's important that staff should apologize first, because cus-tomers must be very upset when they are dissatisfied with the product or service, some may even be aggressive. At this time, employees should remain calm and collected, listen to the complaints and apologize for the problem, and then the customers may feel that they
are taken good care of.
Suggesting a solution to the problem is also important. An apology is not enough, em-ployees should also try to deal with the existing problems, if they suggest a solution to the problem, customers may not be so dissatisfied, and they may not take their business elsewhere.
It's also important that employees should not make any promises that they cannot keep. If employees cannot keep promises, customers may get disappointed, then, they may switch to other producers.
5.处理顾客投诉的重要性
Businesses benefit from treating complains as welcome resource and opportunities to gain innovative ideas for improvement.
Customers often have stronger commitments to a company after a conflict has been solved than they would have if they had never complaint at all.
Customer complaints offer organizations the opportunity to overcome problems and improve commitments to service.
七、产品开发
1.市场调研
In developing new products, I think market research is very important. By carrying out market research, a company can get such information as whether there exists a niche market for a new product, and what are customers' needs and tastes for the new product, therefore, the new product will sell well when it is launched into market.
2.创新
BEC高级口语素材——美国商业跨文化交流 Lesson Three ·Cross-Cultural Communication in US Business ·美国商业跨文化交流 Part I Objectives 2Six Fundamental Patterns of Cultural Differences ·中西文化差异的6种基本模式 2 A general view of corporate culture ·公司文化概要 2Decoding body-language ofNorth America ·破解北美通用肢体语言 Part II The How-Tos Identify the Differences ：Six Fundamental Patterns of Cultural Differences 了解不同：中西文化差异的六种基本模式 1.Different Communication Styles 不同的交流风格 The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of "yes" varies from "maybe, I'll consider it" to "definitely so," with many shades in between. Another major aspect of communication style is the degree of importance given to non-verbal communication. Non-verbal communication includes not only facial expressions and gestures; it also involves seating arrangements, personal distance, and sense of time. In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings. For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation among friends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups. 2.Different Attitudes Toward Conflict 对待冲突的不同看法 Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the U.S., conflict is not usually desirable; but people often are encouraged to deal directly with conflicts that do arise. In fact, face-to-face meetings customarily are recommended as the way to work through whatever problems exist. In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning; as a rule, differences are best worked out quietly. A written exchange might be the favored means to address the conflict. 3.Different Approaches to Completing Tasks 对待完成任务的不同方法 From culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions of time, and varied ideas about how relationship-building and task-oriented work should go together. When it comes to working together effectively on a task, cultures differ with respect to the
2009年BEC商务英语考试口语备考重点 众所周知，口语是BEC四个单元中挑战性较大的一部分，并且口语考试的难度随着等级的提高而加大。BEC口语考试分为三部分。第一部分是考生与考官的交流，着重于个人情况，学习工作，兴趣爱好。这一部分必须充分准备，但难度不会超过普通的工作面试，且一般不会涉及商务知识。主要的难点在于第二、第三部分。第二部分让考生就某一商务主题发表一分钟的演讲，而第三部分中，两位考生就某个商务主题进行讨论。这两个部分要求较高，而准备时间仅为一分钟。针对这种情况，必须从下列方面准备。BEC作为商务英语考试，要求具备一定的商务背景知识，不要求很精深，但一定要有个大致的了解。因为广大BEC考生普遍英语基础较好(指语法，语音，基本词汇的运用)，但对商务词汇与概念深感隔行如隔山，第一重点就是商务词汇的扩展。当然词汇的问题决不是简单的死背词汇表，这种方法不会导致对词汇的深刻理解，灵活运用必然也大打折扣。比较好的方法是在读解分析范文时，注意商务词汇在文中的运用，把好的词汇结合句子一道背诵，然后在自己练习时有意地使用，才能学以致用。总之，词汇量的多少决定着英语水平高低。这就像一两滴水对环境没有什么影响，但当千千万万滴水形成湖、汇成海后就足以影响气候一样。 第二重点是针对BEC口语出题范围。将其细分为多个出题领域：职业发展，人事，营销，商务交流，信息管理，物流，金融，公司发展，项目管理，质量控制，竞争，健康安全，战略策划，生产管理，国际商务，交通，商业文化与伦理等，各个击破。对于每个领域内的经典题型，必须对大量范文作详细分析，总结最常用的话题与理由，体会不同场合变换说法的重要性，克服考生中普遍的理解考题却无话可说的尴尬。 第三，要注重积累商务案例。对于任一题目，光说一大堆理由，是很难得高分的，即使理由本身非常正确。关键在于必须有活生生的例子说明问题。这一点上，临时抱佛脚是没有用的，务必要*平时注意收集并在会话中运用恰当的例子。 第四点是要透过经典题型例解的现象看本质。学会运用会话模式，如开题—质询—观点—扩展型对话，并掌握有效的相关口语技巧，如Echo, Objection, Proposition, Development, Hypothesis, Definition, Interrogation, Repetition等。这样，对于会话的总体框架与结构在心中有了一个蓝图以后，才能把注意力放在内容上。
商务英语BEC高级口语训练材料商务英语BEC高级口语训练材料 1.Hisparentsweresimplepeople. 他父母很朴实。 商务用语：simplearbitrage单一仲裁 simplecommodityeconomy单纯商品经济 simplecontract简单合同 2.Hewassincereinhiswishtohelpus. 他真心实意地想帮助我们。 重点词语：sincereadj.真诚的 商务用语：Itismysincerebeliefthat...我确信… 3.Theysatonappropriationplansuntiltheywerecertainwhichw aywindswereblowing. 他们把拨款计划搁置起来，直到他们确定了事情的趋势为止。 重点词语：sitvi.重压;压制;拖延vt.提供座位 商务用语：atheaterthatsits1,000people能容纳一千人的剧场 satontheevidence扣压证据 4.Thehousehasafinesituation. 这所房子的地点很好。 重点词语：situationn.情形，(建筑物等的)位置
商务用语：bein/outofasituation有/失去职业cope/dowiththesituation应付当前的情况savethesituation挽回局势 5.Hehasgreatskillindrawing. 他画画很有技巧。 重点词语：skilln.技能，技巧，技术;熟练工人商务用语：diplomaticskill外交手腕skillanalysistraining技能分析训练skilledemployee熟练工人 exertone'sutmostskill运用最大技巧
官方详解BEC高级口试考试流程 官方详解BEC高级口试part1考试流程 作者：嘟嘟老师 沪江小编：BEC口试，是不少BEC考生的心头大患。对考试流程的陌生，又增加了对口试的恐惧。万一听不懂考官的提问怎么办？万一问题不会回答怎么办？小编根据剑桥官方提供的BEC口试现场视频，为你详解BEC口试中需要注意的地方，以及暗藏的窍门。 BEC考试总体流程是：阅读、写作、听力、口语。 口语被安排在最后一门考。一般情况下，BEC口语考试会安排在考试当天下午；也有个别考点，由于考生人数众多，会将部分考生安排在考试第二天上午进行口语考试。 BEC高级的口语考试时间为16分钟左右。从考试时间就可以看出，BEC高级口语的难度还是相当高的。原则上是两人一组进行考试。如果考生人数出现奇数时，最后一组为三人一组进行考试，考试时间延长至22分钟。 BEC口试第一部分为自我介绍部分。在这一部分中，考官会分别向考生提问，问题关于考生的工作、学习和生活。然后，考官会就商务话题，向考生提问1-2个问题。 Part1视频详解： 考官自我介绍：两位考官，一位负责提问，一位负责评分。评分的考官（assessor）按
以下四个标准给分：语法和词汇、谈话组织、发音、互动式交流。提问的考官（interlocutor）对整个测试给个总分。 考官向考生收回评分表: May I have your mark sheets please? 口语考试正式开始—— 考官提问考生姓名，家乡：What's your name? Where are you from?工作还是学生？Do you work or are you a student? 学生：What do you like most about your studies? Why you choose the study? 工作：What do you like most about your work? What's your ambition? 小编注：这一部分主要是寒暄，目的就是为了让考生放松下来，不要太紧张。同时，考官在这一部分的时候，已经可以大致了解到考生的语音面貌如何了。当然，考生也要好好利用这一部分的考试来熟悉考官的语音、语速（在中国绝大部分的考点，考官都是中国人，不过发音都是很标准的，这一点大家不用担心）；也要更加适应自己的partner的语音语速，并且培养和partner的默契。 考官关于商务方面的提问： 考官问考生A：Could you tell me how important you think imports and exports are to Germany? 考官问考生B：Could you tell me what effect you think advertising has on people? 小编注：不知道大家有没有注意到女生回答问题的时候其实突然卡住说不出话了，这位女生在应急方面做得相当好，马上随机应变继续说了下去。所以同学们平时就要准备好应急用的话，比如说“in other words / or we can say / it is like /...”
A.客户关系：让客户感到受到重视的重要性 B.公司发展：控制公司扩张的重要性 C.营销：如何确保公司的代理商始终保持高效率 PART 2 A. Customer relations: the importance of making customers feel valued. In my opinion, maintaining good customer relations is of vital importance to a business. If not, you may have no way to sell your products or services to customers. Then, there is no chance for you to make money. In order to establish good relations with your customers, you should make customers feel valued. There are a number of ways to make them feel valued. Firstly, you should have a friendly attitude toward them and show respect for them. From time to time, ask them for their opinions and suggestions for improvement of your products or services. Secondly, provide them with good after-sale service. When they run into some problems or difficulties, offer them with help as soon as possible. When something has gone wrong with your products they have purchased, send your technicians as soon as possible. B. Company growth: the importance to a company of controlling expansion As we know, every company nowadays seeks for growth and development in order to survive in the highly competitive world. But we have to remember that expansion should be made in a controlled manner, because, if not, serious problems will be brought about, or even worse, a great threat will be caused to the survival of the company. For instance, a department store in our city used to be very prosperous before it sought for expansion. A few years ago, it began establishing branch stores in other cities throughout the province. Within a period of two years, scores of branches had been sep up in and outside the province. At first, business was okay and everything went well. Then, some problems began to occur due to lack of funds and skilled managerial staff. A couple of years later, the department store simply went bankrupt. This is a lesson for us to learn. C. Marketing: how to ensure that agents maintain a high level of effectiveness when representing a company. As we all know, signing an agency agreement with a firm is a customary practice in marketing. In order to ensure they maintains a high level of effectiveness, I think, firstly make an attractive encouragement program, that is, to set up clear target for the agent. If the agent reaches the set target, a decent reared will be offered. If he fails to do so, he will not get the commission. Second, check and supervise the process or progress of the marketing campaign launched by your agent. If something has gone wrong, immediately correct it. If your agent runs into difficulties, you should offer a hand without any delay. In other words, let your agent know that he is trusted and he is not working alone. PART 3 A.Our company is planning to introduce a suggestion scheme so as to encourage staff members at all levels to contribute ideas and suggestions. Do you have any ideas as to the ways of setting up such a scheme so that all staff can make contributions? B. I have heard of that. I think this is quite good for the future development of our company. As for ways of setting up such a scheme, the first step come to my mind is to get a group of people together to organize a committee. The major task for them is to draw up some staff members. A. That’s sounds good. But who do you think should be chosen as the member of the committee? The head of each department, or some professional people from outside? B.Some department leaders can be included, but not every one of them. We may select a couple of senior consultants of our company to be put on the committee. And ordinary staff members should also be represented in the committee, so that voices from shop floors can heard. A. Yeah. I think each department may prepare a box for collecting ideas and the box should be put at a place where all staff can have an easy access. A special column can be created on the company’s website for idea collection since internet is almost available for all staff members. B. As for the evaluation of suggestions, of course it is the committee that will have the final say. The committee is supposed to draw up specific standards for the sake of evaluating, quantitative and financial standards, for instance. A. You are right. And specific rewards should be also be announced to all members of staff so as to encourage them to offer valuable suggestions….
BEC商务英语高级必备口语资料：询问个人信息 询问个人信息 本项考试的时间：3分钟左右。 本项考试的形式：由考官逐个向考生提出问题，考生实行回答。 本项考试内容：涉及个人信息的诸多方面，考官的提问更是千变 万化，但一定设计个人信息的某个方面。通常，为了核对考生资格， 考官会问以下问题：What’s your name?/can you spell your family name?/can you spell your surname?/ what’s your number? 回答范例：My name is Ray. That’s R-A-Y, Ray. 本项考试的目的是：考官借助于对考生个人信息的提问，核对考 生考试资格，并通过与考生之间的交流，考察考生的发音，语法和用词。 本项考试从难度上来说是口语三项考试之末，但因为其为考试第 一项，所以考生在本项中留给考官们的印象至关重要。考生们必须认 真对待。 考生在本项考试中必须做到： 1.克服考试开始时的紧张情绪。方法：提前进入考场，适合考场 环境。了解考试模式，实行模拟训练。 2.听清考官所问之问题。若没有听懂，能够要求考官重复其问题。方法：使用I am sorry but could you repeat your question?/I beg your pardon, Madam(Sir)?等句型。 3.全面地回答考官提出的问题，不能跑题。
实用技巧：A. 对于考官提出的特殊疑问句，首先使用单词、词 组或句子给予明确的答复。然后阐述理由。B. 对于考官提出的一般疑问句，首先答复yes或者no，然后阐述理由。C. 对于考官提出的选择疑问句，方法同A。 4.不要与另一位考生交流，不要干扰另一位考生的答题。 5.有时因为时间问题，考官有可能非常简单地实行本项甚至打断 考生的答题，这考生的临场表现没有任何关系。出现上述情况，切忌 紧张。 Part One (interviews) In the first part of the test the interlocutor addresses each candidate in turn and asks general questions. Candidates will not be addressed in strict sequence. This part of the test lasts about three minutes and during this time, candidates are being tested on their ability to talk about themselves, to provide personal information on their home, interests and jobs, and to perform functions such as agreeing and disagreeing, and expressing preference. General Procedure Examiners’ greeting and self-introduction Candidate’s names and hometowns
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BEC口语Part1常考题 1.说一说你的专业 My major is LE. I am a first year graduate student at XXX University. What attracts me most is that I can learn different professional knowledge from people of all works of life, because this major can be applied to many departments, such as logistics enterprises, transportation enterprises, manufacturing enterprises, government agencies and so forth. What I like the least about my study is that the courses lacks hands-on practice, there is a disconnect between scientific research and enterprise practice. 2.你未来的职业规划 I have been dreaming to be a Logistics Engineer since it is a decent job and offers a relatively handsome salary. 3.你为什么学习英语 Well,I learn English not only because it certainly sharpen my competitive advantage, It enables me to communicate with a wider world. 4.说一说你的家乡 I was born and raised in XX, a city of Jiang Su Province . What I like the most about my hometown is the casual and laidback life. What I like the least about my hometown is the pervasive problem of low-pay jobs.
第一项：询问个人信息 本项考试的时间：3分钟左右。 本项考试的形式：由考官逐个向考生提出问题，考生进行回答。 本项考试内容：涉及个人信息的诸多方面，考官的提问更是千变万化，但一定设计个人信息的某个方面。通常，为了核对考生资格，考官会问以下问题：What’s your name?/can you spell your family name?/can you spell your surname?/ what’s your number? 回答范例：My name is Ray. That’s R-A-Y, Ray. 本项考试的目的是：考官借助于对考生个人信息的提问，核对考生考试资格，并通过与考生之间的交流，考察考生的发音，语法和用词。 本项考试从难度上来说是口语三项考试之末，但由于其为考试第一项，所以考生在本项中留给考官们的印象至关重要。考生们必须认真对待。 考生在本项考试中必须做到： 1．克服考试开始时的紧张情绪。方法：提前进入考场，适应考场环境。了解考试模式，进行模拟训练。 2．听清考官所问之问题。若没有听懂，可以要求考官重复其问题。方法：使用I am sorry but could you repeat your question?/I beg your pardon, Madam(Sir)?等句型。 3．全面地回答考官提出的问题，不能跑题。 实用技巧：A. 对于考官提出的特殊疑问句，首先使用单词、词组或句子给予明确的答复。然后阐述理由。B. 对于考官提出的一般疑问句，首先答复yes或者no，然后阐述理由。C. 对于考官提出的选择疑问句，方法同A。 4．不要与另一位考生交流，不要干扰另一位考生的答题。 5．有时由于时间问题，考官有可能非常简单地进行本项甚至打断考生的答题，这考生的临场表现没有任何关系。出现上述情况，切忌紧张。 Part One (interviews) In the first part of the test the interlocutor addresses each candidate in turn and asks general questions. Candidates will not be addressed in strict sequence. This part of the test lasts about three minutes and during this time, candidates are being tested on their ability to talk about themselves, to provide personal information on their home, interests and jobs, and to perform functions such as agreeing and disagreeing, and expressing preference.
Part I Type 1 Could you tell me: 1. what influence you think TV advertising has on consumers in China 2. how important you think imports are to China 3. what you think the advantages are for people in China of spending time working abroad 4. whether you think the use of mobile phones for business is always positive in China 5. how important you think language training will be in China in future Part II 提问：投机取巧篇 Q: Have you found out the typical feature of those tasks in Part II? A: Generally speaking ,we can categorize the oral tasks in part two into 3 kinds: 1. the importance of… 2. how to… 3. the factors involved in… Strategies: 1. the importance of…, 就可以问how 如：Customer payments: the importance to a company of ensuring that customers pay on time. 提问：How can a company ensure that customers pay on time? 2. how to…, 就可以问why 如：Human Resources: how to introduce new staff effectively to a company’s office practices 提问：Do you think it important/necessary/essential to introduce new staff effectively to a company’s office practices? Why? 或Why do you think it important for new staff to get familiar with the company’s office practices? 3. the factors involved in…, 就可以问what 如：Information technology: the factors involved in successfully delivering services via the internet 提问：What are the other factors you can think of to deliver services via the internet successfully? Part II 话题归类 Staff 1. Recruitment: how to assess the performance of a job applicant in their first interview 2. Human Resources: how to introduce new staff effectively to a company’s office practices 3. Staff Training: the factors involved in introducing an effective mentoring system to support new recruits 4. Interviews: the factors involved in performing well in a job interview 5. Staff Training: how to select suitable language training courses for staff 6. Personnel Management: how to ensure that employees’ skills are used to maximum advantage 7. Team Building: how to evaluate the effectiveness of different types of team-building activities and events 8. Recruitment: the importance of setting realistic time schedules in the recruitment process Management: 1. Product Management: the importance to a company of monitoring the sales of its products or services 2. Transport Management: the factors involved in ensuring that goods reach their destination on
B E C中高级口语总结(根据 陈小蔚口语书各主题总结) -标准化文件发布号：（9556-EUATWK-MWUB-WUNN-INNUL-DDQTY-KII
主题 一．商务旅行/差旅 (1)前期准备preparation 1.accommodation：book a hotel（hall等）with adequate working facilities（such as fax machine，internet access，computers等） 2.transportation :choose a convenient（suitable）means of transportation (2)费用：hotel bills，traveling expenses，public transportation fares，fax or telephone charges， client entertainment expenses (3)考虑因素: 文化差异cultural differences：different thought patterns；working style；ways of decision-making；shopping habits；ways of seeing the world 如何应对: 1.promote the global mindset 2.become sensitive to the cultural difference/be open-minded 3.respect for native culture 4.consider cultural taboos 5.the staff should acquaint with differences in language， laws and social customs 6.relocate the employee to work abroad to experience different working style 二．员工培训training (1)主要内容：（内容+意义 https://www.doczj.com/doc/c214555392.html,munication skills +avoid misunderstanding；get the work well done 2.customer service +it is critical to mee t customers‘ needs； increase customers’ satisfaction